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Verified Customer

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Monika sahni Georgetown, TX

Fantastic experience . The plumber arrived in time and fixed a very complicated issue . Was experienced and friendly

1 year ago

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Verified Customer

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Judith Holcomb Crossville, TN

Choice Home Warranty responds immediately to requests for assistance. They follow through with their promises.

1 year ago

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Verified Customer

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Linda Leisner Phoenix, AZ

I've had to use services a few times this year and had no problems. Everyone was nice, service was great.

1 year ago

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Verified Customer

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Brooks Leslie Spring, TX

Customer service is terrible. Claims are denied after being accepted for repair and you are charged for things that they say aren't covered but are necessary to complete the repair

1 year ago

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Verified Customer

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William Gething Crestview, FL

Service is very slow and in some cases non-existent. 2nd occurrence of services requested that failed to meet expectations. - hearing they are rated poorly among service providers.

1 year ago

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Betty Bradenton, FL

It's taken a month three different people and I had to get my own to get my problem resolved even though it's not completely resolved it's just been very frustrating

1 year ago

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Verified Customer

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Gary MacMullen Surprise, AZ

WORKING ON THE SWIMMING POOL WAS SUPERIOR! WORK THAT WAS TO BE DONE ON OUR KIDTCHEN SINK, WAS POOR (NON-EXISTANT), NEVER SHOWED, NO CALLS, NA-DA.

1 year ago

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Verified Customer

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daniel t gillespie Egg Harbor Township, NJ

typical insurance company, deny all claims first time around and maybe they will stop. Not me. you are unfair when it come to using your own tech. you dont have enough companies in your system to meet the service demands of your customers then screw us over when we get our own

1 year ago

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Verified Customer

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Katie Frisco, TX

I needed to use It for my water heater and they replaced it. The contacts can be a little bit problematic sometimes.

1 year ago

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Verified Customer

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Emily Slidell, LA

My a/c is not cooling. CHE sent a nice email saying they apologize for the long wait to find a local a/c provider.

1 year ago Edited January 10, 2024

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Verified Customer

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Edward Thompson Austin, TX

They keep their promise and take care of business. They are hard to get in contact with when I need help. They don't answer the phone. The phone just rings.

1 year ago

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Verified Customer

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Hazel Fort Washington, MD

I've had to use my warranty recently and the technician was sent out right away, and I got excellent service from him.

1 year ago

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Verified Customer

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Gail Naples, FL

The man came out for my clothes washer and said this wasn't covered, this wasn't covered, that wasn't covered, no, couldn't do anything. I'd pay him $85 and off he goes. And I still don't have a washing machine that's fixed.

1 year ago

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Verified Customer

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Dana El Cajon, CA

I had bad experiences with other warranty companies before, so I opted to go with choice this time. I've only had to use it once and it was a good experience.

1 year ago

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Verified Customer

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Sharon Pomona, CA

We had a water faucet leaking issue and we called you guys and got it fixed right away. Overall a great company.

1 year ago

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David Clarksville, TN

I used my warranty for my attic exhaust fans. They sent a technician, the contractor was totally unprepared, did more damage than good. I had to go fix it by myself and was very displeased.

1 year ago

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Verified Customer

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Aryeri Batista Warwick, RI

It took them a little while to send the technician but then they sent me technician assigned was top notch.

1 year ago

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Verified Customer

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Lenora Baytop Madison, AL

When I called for service someone showed up the same day and made the repair. I wasn't expecting that but it was great.

1 year ago

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Verified Customer

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Regina Cornelius Latonia, KY

I think they're very affordable and have local contractors that are able to do the work and a reasonable amount of time

1 year ago

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Verified Customer

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Stephanie Schott Gainesville, FL

Excellent Service! Timely responses and went out of their way to rectify issues for us. Would definitely recommend.

1 year ago

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Verified Customer

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Patricia Lazarre Metairie, LA

Choice sent an A/C repairman named Xavier, and he was wonderful. He went above and beyond what we expected.

1 year ago

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Verified Customer

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Kristi Surprise, AZ

They were helpful for setting up the appointment and my service guy was very knowledgeable and efficient .

1 year ago

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Verified Customer

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Donna Tidwell Nashville, TN

The guy was super, he just didn't communicate that he wasn't coming back that day, it was the next day, but the work was completed!

1 year ago

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Verified Customer

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Manxue chen Powell, OH

I got really bad service from Choice. Customer representatives and refund department person told me different amount of refund. I wanted them to give me explanation. Until now, I haven't got any responses and refund from them. It looks like they do not care their customers.

1 year ago Edited January 10, 2024

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Shawn Palm Springs, CA

They denied a claim after the blackout period. I had an ax unit that went down at 112 degrees in Palm Springs and they wanted to wait to weeks to appeal. Not an option. I fixed it and they denied my claim as pre existing 2 weeks after it broke. They will take your money and not be honorable

1 year ago

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Jenni Chang Rockville, MD

I have been with CHW for almost 5 years, it serves Quickly response to the claims. However, the Plumbling and HVAC is the lowest rating in my experience.

1 year ago

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Liz Chatman Kalamazoo, MI

I chose Choice because the provided technicians for service repair. The very first time I needed them I had to get my own technician, pay them then get reimbursed b

1 year ago

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Louise Davis Wilsonville, OR

Claim to replace appliance at same quality but it's not even a third of replacement cost. They don't use a realistic value and must depreciate appliance.

1 year ago

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Verified Customer

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Scott M Jenkins Saint Louis, MO

had to wait 6 days to be seen, and called for them to inform me that i had been reschelded, simple issue but needed a technition to get the problem fixed

1 year ago

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Verified Customer

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Ed Emmer Somerset, NJ

It takes too long to get a live person on the phone, once the claim is submitted it takes too many days to get the repair technician to come and make the repair.

1 year ago

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Ladonna Graddy Bartlett, IL

We have had nothing but issues with our plumbing and it was caused by our water softener which is not covered under the warranty however our plumbing is and we have low water pressure and we bought fixtures for the kitchen and bathroom but this warranty company won't even cover the installation. Nothing but issues. I am highly disappointed

1 year ago

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Seneca Waldorf, MD

A while ago we had something went off the air conditioning, they came out had it taken care of within 2 days.

1 year ago

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george wall Beaumont, TX

G4T.Technician located the problem, bought a new breaker, installed it, and all worked well.ot the job done well.

1 year ago

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KARINE GASPARIAN Las Vegas, NV

The technician was very attentive, he listen to the problem and resolve it fast , also changed parts as needed

1 year ago

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Verified Customer

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Karee Oteri Spring, TX

because the techinicans used so far have been great and the claims i have put in have been done well

1 year ago

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Verified Customer

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Virginia Ihli Pocatello, ID

I haven't had any problems with CHW and they have fixed the problem(s) very quickly and efficiently.

1 year ago

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Desda Saunders Clive, IA

Hard to communicate with customer service. Contractors hate dealing with warranty companies. Calling in takes too much time. Would not recommend. Also reimbursement is minimal. Be lucky to break even with premium cost.

1 year ago

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Ronald G Daggett Carmel, IN

The timliness of getting contracts to address issues is unacceptably long...you end up paying out of pocket because, for example, you can't wait 10 days to get a furnace fixed.

1 year ago

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Manisha Tewari Potomac, MD

Several no-shpows with plumber, and other contractors. No respect for our time. And do not respond to texts, phone calls. Horrible contractors. That Buzz plumber is the worst

1 year ago

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Adrienne Jackson Lancaster, TX

When they decide an item needs to be replaced, they only offer Pennie's on the dollar needed to replace the item, however their advertisements say they will replace the item

1 year ago

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Margie Dixon Las Vegas, NV

referred to too many vendors as they did not like the options given to replace hot water heater - not able to talk to a person - only able to send thru system.to th

1 year ago

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Cy Furman Fort Myers, FL

They are quite responsive and send very professional and knowledgeable technicians whenever you contact them for a problem

1 year ago

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Miriam E Gray Goochland, VA

I HAVE CALLED AND SPOKE TO SEVERAL EMPLOYEES REGARDING STOP WORKING WITH CHOICE WARRENTY EACH TIME I WAS SENT TO ANOTHER PERSON. YOU CANNOT STOP WORKING WITH THIS FIRM. YOU HAVE TO CANCEL YOU CREDIT CARD INORDER FOR THEM TO STOP REMOVING MONEY FROM YOUR ACCOUNT WITHOUT YOUR AUTHORIZATION.

1 year ago

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Howard Cohn Port Saint Lucie, FL

They lost me as a customer when they gave me 700 to replace my fridge. They said it couldn't be fixed. The fridge cost 3000.00 if I was to replace it. I called a repair company out and they fixed it for 250.00. They lost a loyal customer that day. Pathetic!

1 year ago

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ChinhD Columbus, GA

Do waste your money with this company. My AC was not cooling and using a lot of electricity. It's a 21-year-old AC, but they said that the condenser coil fins have become excessively corroded and damaged and the failure can not occur under normal wear and tear conditions.

1 year ago

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Verified Customer

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alan Rossmeissl Fernandina Beach, FL

The company you sent to repair my garagr door was excellent and on time. Very happy with the results.

1 year ago

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Patricia Fowler Boise, ID

Within in 5 min of reporting a washer needing repair I was called by a repairman and have an appt set.

1 year ago

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Verified Customer

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Walt Hawley Thornton, CO

Having full home coverage is GREAT peace of mind. Every repair needed was handled efficiently and professionally

1 year ago

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MARY ANN MIRKO Wayne, NJ

easy to use. I called and they referred me to a contractor. He called me that day and came out the following day. He fixed the problem.

1 year ago

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Elizabeth Nelson Gurnee, IL

Our washing machine could not be repaired and it took a month to receive a gift certificate to use towards a new one per the contract Choice has with Lowes.

1 year ago

Choice Home Warranty Reviews