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Verified Customer

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Charles William Gibbs

Timely and Responsive when my AC kicked the bucket.

2 years ago Edited January 10, 2024

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Verified Customer

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Michelle Sherman Knoxville, TN

We have had several issues with long delays and things not being fixed when they were approved to be repaired. We also had two issues that weren't deemed "normal wear and tear" despite that being inexplicable.

2 years ago

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Verified Customer

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Diane Caddo Mills, TX

Usually I call in a claim and they are very quick to respond to it and get somebody to come out and help me with my problem.

2 years ago

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Verified Customer

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Christopher Las Vegas, NV

They are really responsive. Everything's gone well, the only problem I had was one of my service calls the technician wasn't great.

2 years ago

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Verified Customer

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Daliaha Cape Coral, FL

Last time I used my warranty my water pool pump went out and I called choice home warranty and they took care of it.

2 years ago

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Verified Customer

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Ronald Rhome, TX

My air conditioner went out and they got back to me very quickly after I reported it. Within a day they scheduled the repair guy.

2 years ago

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Verified Customer

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Leah Chicago, IL

My most recent experience was for my basement. I contacted them and they arranged for a plumber to come out.

2 years ago

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Verified Customer

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Brendan & Nadya Saint Augustine, FL

I've only used my warranty one time to rekey my house. I didn't have any issues with getting someone to come out.

2 years ago

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Verified Customer

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Pam Adams Henderson, NV

They have always fixed my problems. Only during the COVID lockdown did I have an issue. They remedied it eventually.

2 years ago

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Verified Customer

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Harvey Speiden Wood Dale, IL

We've had to use the warranty twice now, and were very happy with the response and knowledge of the serviceman

2 years ago

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Verified Customer

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Debra Rogers Hurricane, UT

AC fan stopped working. Contacted Choice Home Warranty, they had a service company to repair it in a timely manner.

2 years ago

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Verified Customer

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Mark Stieb Moab, UT

Great response time and timely repairs. No long wait time as with my previous home warranty company.

2 years ago

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Verified Customer

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Raeshawnda Suffolk, VA

Always there when I need them. The price is a great value and the deductible is low if you have a claim.

2 years ago

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Verified Customer

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Jeffrey Morgan Powell Rancho Mirage, CA

They have been ethical and have'nt tried to avoid responsibility compared to other providers.so far.

2 years ago

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Verified Customer

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Arnie Lifland Englishtown, NJ

On several occasions they have sent technicians that have saved us money and repaired our applisnves

2 years ago

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Verified Customer

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Tiffany Denny Derby, KS

Tracy P went above and beyond to help us when our AC went out during the extreme heat!! She is great!!!

2 years ago

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Verified Customer

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Andrea Suggs Olive Branch, MS

The ease of filing a claim. The response time and the customer service. They're always courteous and polite.

2 years ago

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Verified Customer

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Telma Murcia Pacific Palisades, CA

The constant nagging to get feedback for Choice Home Warranty is very annoying, but the electrician they provided was very good.

2 years ago

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Lisa M Waddell Brentwood, TN

They are difficult to reach to talk to a live person. I had a service provider refuse to come back to finish a job because the warranty company owed them over $20,000 for their services.

2 years ago

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Elaine Danville, KY

It took 6 weeks for them to cut a check for a 22 year old Air conditioner. They were informed we are senior citizens. 90 degree heat in Kentucky. They were quick to get my money, but, very slow on getting their job done.

2 years ago

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Verified Customer

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Doris Briggs Las Vegas, NV

j have dealt with a lot of incompetent people that work for Choice. The only person that I have dealt with in the last two months that had any sense was Ms. D

2 years ago

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James burrell Riverview, FL

Everything was an issue , had to call out numerous times for the same repairs. Things not covered because we'd have to wait for a waterline break 3-4 days. So we did it ourselves and then wouldn't accept the repaired work. Horrible warranty company

2 years ago

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Verified Customer

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Anonymous Gainesville, TX

They denied a claim In our correspondence. I had a stopped up drain in my house and choice home warranty sent out four different plumbers and they were not able to fix it. Reimbursement was not helpful.

2 years ago

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Verified Customer

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susan thomas Henderson, NV

After speaking to the gentleman who was reviewing my case. He stepped up and got a company out quickly.

2 years ago

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Verified Customer

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Jimmie Richey Owasso, OK

They are quick to move on claims and the contractors that are sent out have been knowledgeable and efficient!

2 years ago

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Verified Customer

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Avery Kissimmee, FL

They always try to help and if an issue with who originally came they send back up. Always positive results

2 years ago

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Verified Customer

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Donna Summerville, SC

I have had CHOICE HOME WARRANTY in three homes. It is one of the best purchases I've ever made! Great company.

2 years ago

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Ursula Mather North Port, FL

The plumber can on time and fixed the toilet without any problems he cleaned up everything was fixed in a timely manner

2 years ago

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Michael Braddock Mobile, AL

They are fast on getting your service scheduled but can work on fast response time. Some situations require next day attending to.

2 years ago

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Verified Customer

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P. Frank Potomac, MD

The last repair was scheduled for over a wweek, nowever the technician called within thre days and completed the repair satisfactory in three days.

2 years ago

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Norman Cutway York, SC

What I was told at the beginning when I filed that claim they said they would do something and then they said no they were only cover nothing I'm done with it

2 years ago

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Cindy Ann Cedar Park, TX

Our last three claims have been a fiasco. Over a week to set repair appointments, required to pay for parts without explanation. Hold times for customer service are 30-45 minutes. A downhill trend for a company I used to recommend. Not anymore

2 years ago

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Maria Norvell Austin, TX

For now a month they give me a claim about my air conditioner repair and to this day they have done nothing about it. You think I would do business again with you I am fixing to cancel my policy with Choice and try to find a lawyer to see what I can do for way Choice has tread me.

2 years ago

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Tiffany Hill Osceola, AR

I've been on the warranty list for my air conditioner for about 2 months I know may be longer, and still haven't gotten it fixed. I called after a month and they said I was still on the list. I'm not understanding what's the hold up

2 years ago

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Kelly Cahill Pittsburgh, PA

Poor customer service, does not return calls, gives customers run around with claim status, told me they could not find a local provider & to locate my own & will get reimbursed with lots of stipulations.. um still waiting on service call reimbursement. Reported to BBB & surgeons general office & they canceled my policy! Total scam!

2 years ago

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Margo Ricarte Deer Park, TX

They lie and reps are horrible. They will do anything to keep me from talking to anyone about cancelling my contract. They will not allow you to talk to supervisors and will first hang up on you to prevent you from complaining.

2 years ago

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Verified Customer

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Marilyn walsh Rowlett, TX

I waited three days for an air conditioner repair person. Received a message everyday they would be there the next day. I finally gave up an hired someone, and cancelled with Choice.

2 years ago

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Fred Hueston Melbourne, FL

very confusing communication between technician,choice and client. Technician said we needed a full replacement of our a/c and choice approved only replacement of the compressor. Communication breakdown somewhere.

2 years ago

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Emily Ann Desauguste Springfield, MO

I have to speak with a case manager, but the soonest I can get in is over a week and a half away. This is not fast service. I am frustrated. This is my kitchen stove broken. I have four kids I need to provide food for.

2 years ago

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Anonymous Katy, TX

We had an AC failure, got in touch online and the next day we had someone sent to repair successfully.

2 years ago

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Richard Las Vegas, NV

A couple of times I had an air conditioner malfuntion and they took care of it. They've done a good job.

2 years ago

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D. Lady Lake, FL

We used it recently for an air conditioner and they only paid a portion even though they should replace the whole thing they only replaced a portion of it saying that the other part was not damaged even though we couldn't operate the air conditioner without those parts being replaced.

2 years ago

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Mr Raiche

Not enough use however the company they sent was great

2 years ago Edited January 10, 2024

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Chris Safety Harbor, FL

My garage door stopped working and choice wouldn't cover the repair. Their reason was the door was off balance. I advised them the door and tracks were in excellent condition and the door opens and closes manually with no issues. But they wouldn't listen and kept saying it's policy.

2 years ago

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Ariana Thumann Plano, TX

Overall VERY pleased with CHS. Appreciate the ease of making a claim and 9/10 times have GREAT technician!

2 years ago

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Sabrina Whiteside Red Oak, TX

Sheisty contractor business. Charged $90 to diagnose AC not cooling due to batteries no batteries in thermostat and put batteries from my TV remote in it to make it operate and cool again.Shady and sheisty.

2 years ago

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Verified Customer

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Lyle Leonard Middletown, DE

Quick response to requests. Knowledgeable service technicians. Fast delivery of parts from their warehouse.

2 years ago

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S Denver, CO

Had a great experience with a repair. My washer was leaking. Fred fixed this and was great to work with.

2 years ago

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John Pavone Johnstown, OH

Lately very poor technicians. Came to our home the 2nd time to fix dishwasher, didn't do anything and now Choice wanted to give us a low amount to help replace, not fix it

2 years ago

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Verified Customer

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Edward Schafer Pinnacle, NC

Had a vender for AC work con $400 and Choice did nothing about it. Last 4 times I ordered service for AC issues took 5-7 days for vender to come out.,

2 years ago

Choice Home Warranty Reviews