check_circle

Verified Customer

star star star star star

Lillian Alvarado Smyrna, TN

I rated a 5 because I'm satisfied with the service and the claims I had to submit, were all handled to my satisfaction.

2 years ago

check_circle

Verified Customer

star star star star star

Richard Olvera San Antonio, TX

Got on the ball right away got me help. They showed that they care about my problem and wanted to help fix it.

2 years ago

check_circle

Verified Customer

star star star star star

Marie Falkenstein Las Vegas, NV

They have been very good in contacting me back after I put in a claim. No waiting a week before getting service.

2 years ago

check_circle

Verified Customer

star star star star star

Donna S Curley Hampton, VA

I've had one service call and the technician was knowledgeable, courteous, informative and skilled in his craft.

2 years ago

check_circle

Verified Customer

star star star star star

Carol Townsend Vineland, NJ

They sent a man the next day after my call and he was professional and got the air conditioner working again

2 years ago

check_circle

Verified Customer

star star star star star_border

Margaret Renfroe Mobile, AL

I have been very satisfied with this service and the people you've sent to help me. I have recommended it to my neighbor.

2 years ago

check_circle

Verified Customer

star star star star star_border

Jose Torres Casselberry, FL

They are responsive & very good customer service. I don't necessarily see this with some of the affiliates who provide the service.

2 years ago

check_circle

Verified Customer

star star star star star_border

Jeff Cushler Austin, TX

Definitely better than AHS. Still a hit or miss on contractors that do the work but a much better percentage lately of a hit than a miss.

2 years ago

check_circle

Verified Customer

star star star star star_border

Stephannie Zander Oshkosh, WI

When I needed something repaired, it got repaired. My only complaint is that in every case it was almost 2 months that I was without the appliance

2 years ago

check_circle

Verified Customer

star star star star star_border

Robert Olaniyan Aubrey, TX

Choice Homes reps are there 24/7 to assist me when my air conditioner broke down. They make sure that a technician pick up my claim within 6 hours.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

JACK BALES Winston Salem, NC

1. CLAIM PROCESS WAY TOO SLOW 2. THEY FALSE ADVERTISE. ONE THINKS THEY WILL PAY 80 OR 90 % OF A MAJOR APPLIANCE (LIKE AN AIR CONDITIONING SYSTEM). NOT TRUE. I WILL WIND UP PAYING FOR ABOUT HALF.

2 years ago

check_circle

Verified Customer

star star star star star

Erica Perez Fort Worth, TX

They are friendly and helpful. They covered all things I brought up. I had to pay some as well but not much.

2 years ago

check_circle

Verified Customer

star star star star star

Calvin Clark Columbus, GA

Very professional, very knowledgeable, helpful with what to do and make things better and more efficient

2 years ago

check_circle

Verified Customer

star star star star star

John Murray Charleston, SC

Immediate claim response and prompt technician dispatch - technicians are knowledgable, capable and friendly

2 years ago

check_circle

Verified Customer

star star star star star

Tiffany Felder Conyers, GA

Choice warranty is easy for the consumer, by providing easy online claim submission and prompt repairs

2 years ago

check_circle

Verified Customer

star star star star star

Lekenya Robinson Jacksonville, AR

My issue was addressed promptly and repaired in a timely manner. The technician was an awesome and knowledgeable guy.

2 years ago

check_circle

Verified Customer

star star star star star

Scott H Staus Lillington, NC

Service has-been quick and painless. We normally have a tech at the house within 48 hrs of filing a claims.

2 years ago

check_circle

Verified Customer

star star star star star

Rashida Foluke Chicago, IL

Pacey Electrical responded quickly. David was prompt, knowledgeable and explained his diagnosis of the problem

2 years ago

check_circle

Verified Customer

star star star star star

Tracie Berry Cleburne, TX

It was easy to report a claim and Choice was very responsive with every aspect of fulfilling my claim

2 years ago

check_circle

Verified Customer

star star star star_border star_border

DONNA EMERY Port Charlotte, FL

because my experiences using them have been all over the place. from good to bad. my experiences with them have not been consistent. very frustrating

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Don Campbell College Station, TX

Won't let you have 2 separate pluming issues at the same time. Not happy with providers they use. Won't fix a dishwasher with an intermittent problem.. want the tec to be there but there problem doesn't happen all the time.. Thinking about dropping this company

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kay McDonald Fayetteville, GA

Service wasn't completed on my dryer because the service tech said that the warranty wouldn't cover my dryer issue because of its age!! I thought the warranty covered any issue it had no matter it's age!!

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Shaketa Dudley Saint Louis, MO

The Techinician that came out DIDNT fix the job. And it's been a week since he's been out. I've called them and Chw and no one else has come out when it's extremely hot outside

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Kay Mc Leansville, NC

They do not have any AC contractors in Greensboro North Carolina that wants to do there work , if you do not have companies that will fix your customers problems, then this warranty company should fix there problem. Can't serve the needs of there customers

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

ELVIS RUBIO Cibolo, TX

They were quick to dismiss my rebuttal for a claim denial. Used photos as a deciding factor on making a premature determination without physical evidence. I now question the integrity of the decision makers when filing a claim.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Thomas Padley North Fort Myers, FL

First, where are my "free" payments for up with Choice And for referring a friend? Over a month and still have to tape my refrigerator door and freezer door shut. Poor communication and no shows.I'm seriously thinking of going to a new company even with loss of what I already have paid.

2 years ago

check_circle

Verified Customer

star star star star star

Sabe Campos Dallas, TX

Over the past few years I've been with Choice Home Warranty, they've fix my problems with out hesitation

2 years ago

check_circle

Verified Customer

star star star star star

Harold Whalen Jensen Beach, FL

Initial claim after 3 years: A/C repair service scheduled within 8 hours, repair effected within 24hrs.

2 years ago

check_circle

Verified Customer

star star star star star

Milton Stroudsburg, PA

The technician arrived and took charge of the situation, but diagnosing the situation and fixing my stove quickly

2 years ago

check_circle

Verified Customer

star star star star star

Herman Wilson Port Saint Lucie, FL

Easy to contact when filing a Claim, knowledgeable customer service... experienced professional service providers

2 years ago

check_circle

Verified Customer

star star star star star

Brenda laney Greenville, OH

Very pleased with their work but wish rates were cheaper. May have to drop them since inflation has risen.

2 years ago

check_circle

Verified Customer

star star star star star

Antonio Clawson, MI

Fast and reliable. Everything went smooth with the online portal. The chosen technicians are experts and really nice.

2 years ago

check_circle

Verified Customer

star star star star star

Rosalind Renee DeLancy-Mosley Upper Marlboro, MD

They seem to always come through in contacting the correct services to handle my situations so far without fail.

2 years ago

check_circle

Verified Customer

star star star star star_border

Marion Hanson Hurricane, UT

Generally easy to deal with online; but there are times it would be nice to speak with an actual person while filing a claim.

2 years ago

check_circle

Verified Customer

star star star star star_border

Ronald Vohs Peoria, IL

Sometimes when they have hard time finding a contractor they keep you informed on progress and give you reimbursement options

2 years ago

check_circle

Verified Customer

star star star star star_border

Terry L. Reis Pine Mountain, GA

I've had challenges with their contractors being located over 100 miles from my residence, and some of them are not respnsive

2 years ago

check_circle

Verified Customer

star star star star star_border

Kelly Sultzer Las Vegas, NV

Sometimes, everything is excellent. I very much dislike that appointments are set for me without any care as to when I am available.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Morgan Gallardo

I have had several warranty service requests that have been delayed time and time again due to choice not getting a service provider to come out. Two times, the service requests have been dropped without being repaired. I took care of one on my own and the other is still in disrepair and has not been resolved since June.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

check_circle

Verified Customer

star star star star_border star_border

Karen Hamby Yuma, AZ

Not happy that they don't cover for yearly service maintenance on air conditioning units this would be helpful to prevent air conditioning breakage in the future

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

John Wilson Upper Marlboro, MD

You can reference the historical record of Policy #: 308661355 Claim #: 159074053. Which as of this survey response 6/17/2022 remains unresolved. Multiple false email updates from Choice not clearly explaining the rationale for this issue not being resolved.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Alan Mickle Myrtle Beach, SC

On my first claim after a year of having this plan, after 2 weeks of being without a stove/oven, I kept being told each day that the part would be coming in then we ran out of time before a house full of guest were coming. I demanded a replacement to which I was approved for approx. $220 reimbursement and I still have not received the check.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Angie Slickers Cedar Falls, IA

You cannot get a technician to come 3 times out of 4. Also they last technician that looked at my dryer caused it to catch clothes and eat the buttons and the strings off of my clothes. When I called back to tell them this, they told me that this problem wasn't covered under my plan. Horrible customer service.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Margaret Kohut Las Vegas, NV

My hot water heater broke. They sent a tech out but never followed up. I was out of hot water for 8 days. I responded to first survey but never received any feedback after they would look into it. Never had a problem before this.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

check_circle

Verified Customer

star star star star star

Robert Las Vegas, NV

The guy who came over to service the air conditioner was good. Customer support is good. Value for your money is ok.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Stanley Fresno, TX

It takes forever to get someone, you can't reach a live body. You have to go through the system. I just recently had a plumbing issue and I've had to go through two companies and still didn't get the issue resolved. I wish I could get out of my contract.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Anonymous Des Moines, IA

The man I dealt with was very helpful. I used it for my dryer and he wasn't able to find anything wrong with it so nothing went wrong there.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Stephen Tucson, AZ

I tried to use my voucher by march and it's been 5 months and I got very frequent phone calls so I updated and have not gotten any repairs so far. It has been miserable. I feel like they don't actually want to repair anything.

2 years ago

check_circle

Verified Customer

star star star star star

Michael Hendersonville, TN

The workers at Choice Home Warranty are very dedicated to what they need to do. I would recommend them.

2 years ago

check_circle

Verified Customer

star star star star star

Martha&Jeff Huntsville, AL

It took us two weeks to get our refrigerator and freezer fixed when it was leaking. They are very informative.

2 years ago

check_circle

Verified Customer

star star star star star

Lois E. Las Vegas, NV

I really didn't have a lot of input or interaction with customer support but their technician was great.

2 years ago

Choice Home Warranty Reviews