check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Memphis, TN

The people that they sent out, not all of them are reputable. They don't return calls when they tell you they're going to call and the people that they refer you to sometimes don't even contact you.

1 year ago

check_circle

Verified Customer

star star star star star_border

Robert Waldorf, MD

I've had Choice home warranty for the last 10 years and they've been very good with servicing and replacing my household items.

1 year ago

check_circle

Verified Customer

star star star star star

Oswuald Santa Teresa, NM

I had a problem with my garage opener and it was taken care of. It was replaced. Everything is working perfect.

1 year ago

check_circle

Verified Customer

star star star star star

christy quigley Fort Myers, FL

Easy to login and file a claim and find a contractor. Used them twice and contractor was out in a day or two.

1 year ago

check_circle

Verified Customer

star star star star star

Jeffrey L Cardozo Brandon, MS

Quick, efficient, solved the problem and the company they usr\ed to provide the service was excellent

1 year ago

check_circle

Verified Customer

star star star star star

Gertrude Criddle Montgomery, AL

Knew exactly what the problem was and showed me how to resolve it. Completed the problem within 5 minutes

1 year ago

check_circle

Verified Customer

star star star star star

MARCIA Fernandez North Las Vegas, NV

Quick claim response. Friendly and professional service. Fixed issue the first time with no issues.

1 year ago

check_circle

Verified Customer

star star star star star

Esther P Cooper Hertford, NC

I received feedback quick and whatever the problem ,it was related to an authorized Person or company.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dusty Carnley Crestview, FL

Choice Home Warranty has poor follow-through skills. They rarely return phone calls if at all. They also will give you instructions on how to take care of your repair through the reimbursement process however will refuse to reimburse you. Employees seem to read out of a book and are not able to freely speak or provide information.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Nielson Chapman Florissant, MO

Ususally Choice is good. However, I was approved to have my furnace fixed for $850.00. Then the cost was bumped up to $2000.00. When I called to get an explanation as to why it changed. No one would help me.

1 year ago

check_circle

Verified Customer

star star star star star_border

Anonymous Lancaster, PA

I think the company need to do a little bit of work to get faster. Some technicians are great, others don't care about the customer.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Richard/Ann Cincinnati, OH

I had a furnace issue. They called the furnace person out. They came over and fixed it and that went pretty well. The customer service is difficult to understand.

1 year ago

check_circle

Verified Customer

star star star star star

Lolita Staten Island, NY

My microwave broke, and they came, I have to admit, they did come quickly, assessed the problem and fixed it.

1 year ago

check_circle

Verified Customer

star star star star star_border

Anonymous Weston, FL

I used it a few times already. Most of them were good, just once I had an issue with the provider. But other than that, it was always fine.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joe Hilton Head Island, SC

I tried to get 2 air conditioners with heat pumps that had quit and they were old units and Choice refused to pay for them, said it was corrosion. It was not covered by the policy and I didn't collect a nickel on it. Cost me $12,000 out of pocket.

1 year ago

check_circle

Verified Customer

star star star star star

Kelly Lancaster, SC

They actually covered the visit. My last company denied both times, once when the tech obviously lied.

1 year ago

check_circle

Verified Customer

star star star star star

Georgia Roberts Cedar Creek, TX

Great service, friendly, knowledgeable staff and service technicians. Prompt and clear communication!

1 year ago

check_circle

Verified Customer

star star star star star

Vicky R Weber Pensacola, FL

I call for my service on my AC unit. All great! The service from the the company was excellent. Thank you

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Rosalind Fischer Holland, TX

There have been claims that have taken months and months to resolve. I have not received an email with gift card that they've claimed to be sent. This issue has taken over 3 months and still is not resolved.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Chrissy z

Not reliable. They don't do anything if a technician takes your $75, leaves without making the repair and never shows up again.

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Katrina Lowery Lake Saint Louis, MO

Choice Home Warranty have provided exceptional customer service everytime I have called with an issue.

1 year ago

check_circle

Verified Customer

star star star star star

Carolyn Esman Dowagiac, MI

Sent out help quickly The service team that came to our house was very polite and was pleasant to welcome into my home

1 year ago

check_circle

Verified Customer

star star star star star

c. weiss Los Angeles, CA

I have had only one experience. The responded immediately. Sent out a terrific plumber who took care of my problem.

1 year ago

check_circle

Verified Customer

star star star star star

Pamela Bell Indianapolis, IN

Easy to use. Large network of service businesses. Fast response time of vendor chosen. Problem fixed right away.

1 year ago

check_circle

Verified Customer

star star star star star

Bobby Brockman Birmingham, AL

The person that came out to my house to fix a problem as courteous and fast in getting the job done

1 year ago

check_circle

Verified Customer

star star star star star_border

Loretta Goddard, KS

The overall service is great but the customer service agents need more quality training/information. have to get case managers involved.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Daniel Barner Upper Marlboro, MD

I have been waiting for over a week to have my water heater replaced. 8 days in it still has not been replaced so I've been out of hot water You don't appreciate having hot water until you are without. Choice reps won't tell me when I will have the water heater replaced.

1 year ago

check_circle

Verified Customer

star star star star star

Marie Harrison Virginia Beach, VA

They always on time , when you need services .I never have anything to complain about home choice warranty.

1 year ago

check_circle

Verified Customer

star star star star star

M Smith Goodyear, AZ

Efficient and caring. I had to wait for replacement part and they helped me with updates from repair company.

1 year ago

check_circle

Verified Customer

star star star star star

Brian Dilodovico Plano, TX

I like the quick response. When there was an issue with the first vendor, a new one was quickly assigned.

1 year ago

check_circle

Verified Customer

star star star star star

Loyd Salter Southaven, MS

Reputable and dependable. Choice Home Warranty has always done everything they said they will do!

1 year ago

check_circle

Verified Customer

star star star star star_border

KIRK & CLARA SAMS North Little Rock, AR

Over all, I guess I should have given a 5 Star, but when my air conditioner went down on a Thursday I had no air conditioner all WEEKEND!!

1 year ago

check_circle

Verified Customer

star star star star star_border

Debra Garland Dallas, TX

Very quick response however doesn't provide opportunities for routine maintenance for HVAC that American Home Shield does.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Steven Fuhrman

Their contract fine print allows them to deny 4 out of 5 requests for repair. And they send terrible servicemen (most rated 1 star on any social media) for those they do approve. Further, they even lie about findings of repairmen.

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star star_border star_border star_border

BJMoore Stockton, CA

I needed a sectional pipe replaced and Choice Home Warranty didn't cover it. I had to pay for the sectional pipe and installation myself and I was charged $80.00 to have my bathroom stool inspected.

1 year ago

check_circle

Verified Customer

star star star star star

Richard J Nicpon Saint Charles, IL

The company USA did a great job and CHW was there 24/7 would tell my friends about the home warranty

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Diane Bailey Springfield, MO

Providers are mostly second rate don't show up when supposed to and one didn't do a good job. I had to get another company also paid another couple-pay and furnished the fixture

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Nicole Vaglienti Hutto, TX

We can't contact them on the app and the company that came out didn't fix the problem. Still the SAME issues. It's been a waste of 3 years of money plus the deductible....

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Vicki L Schurter

No printed contract. No English speaking help desk. No contact address readily available.

1 year ago Edited October 27, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Barbara Madam Mesquite, NV

the reason when I perched Choice they did not inform me there was no technician's in our town to fix any thing they put me in touch with a handy man 80 or more to fix a air conditioner our temp out side was 115o and he would not be coming for 5days I am 87 have a little dog , no family my carpet was too hot on bear feat n

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sharon R Hawkins Roanoke, VA

They say they cover all systems, yet when I tried to file an electrical and a plumbing/sewer claim, all of it was "pre-existing condition," which is complete and total fraud. ALL things pre-exist. Insurance/warranty should cover when someone buys a new house and systems fail. I feel lied to by your sales guy.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Loraine Norbut Clearwater, FL

I thought I had replacement value for my appliance.. I paid $650 3 years ago for my dishwasher and they consider a replacement value to be $357. I feel the word replacement means just that, not half the value. What a rip off.

1 year ago

check_circle

Verified Customer

star star star star star

Barbara Hollywood, FL

Very friendly and professional staff. Tech who did repair n knew what he was doing. Did a great job

1 year ago

check_circle

Verified Customer

star star star star star

Cinda Staley LA Verne, CA

Rapid response to repair needs any issue or problem is address quickly .. customer service is helpful and pleasant.

1 year ago

check_circle

Verified Customer

star star star star star

Su B Scottsdale, AZ

Professional ,on time response and excellent service received so far. Will not hesitate to refer anyone.

1 year ago

check_circle

Verified Customer

star star star star star

Judy Gholson Bossier City, LA

Very nice young man who seemed proficient at what he was doing. Very pleased with this business Rockin W Repair.

1 year ago Edited March 11, 2024

check_circle

Verified Customer

star star star star star

Debbie L. HEARD Atlanta, GA

I have had other but nothing like Choice whatever and whenever they come ready and on time before time

1 year ago

check_circle

Verified Customer

star star star star star

Venita L Bugg

Great prices, and within a day or so you'll have a contractor set up and ready.

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Karl Nesslinger Concord, NC

Very quick response to initial claim, good follow through communications with repair vendor and customer.

1 year ago

check_circle

Verified Customer

star star star star star

Cherry Laughlin Cost, TX

When I had air church problems they came right quickly and the young technician had it working right away.

1 year ago

Choice Home Warranty Reviews