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William Nelson Glendale, AZ

I got a home warranty because I can't fix anything correct. I had a leak in the kitchen by my dishwasher and called it in. Well it was the disposal. They wanted to charge me another 65$ because dishwasher is under applianvpce not plumbing.

1 year ago

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clarence paul canter Cincinnati, OH

HAD A PIPE BURST ON A SATURDAY MORNING AND BECAUSE IT WAS THE WEEKEND THE LED ME ON THRU THE WHOLE WEEKEND EVERY TIME I CALLED THEY SAID IT WOULD BE A FEW MORE HOURS

1 year ago

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Anonymous

Once our dishwasher went out and we had to buy a new dishwasher. It was over a thousand dollars and we got exactly two hundred fifty towards our dishwasher. Nobody told us that they prorate stuff. We just had a bad experience with our furnace that just went out and we ended up paying for the furnace even though we have choice warranty insurance.

1 year ago

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Anonymous

The service from choice is kind of mixed. A technician who was dragging their feet took 5 days to come out once. But they've been good advocates.

1 year ago

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Verified Customer

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Patricia And Eric Joliet, IL

When I submit a claim I get a timely response. Each time I have used my warranty they fixed the problem.

1 year ago

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Lynnette Omaha, NE

I didn't know I would be responsible for such a big payment for the product. They should let people know that they may be responsible for some of the product that is insured.

1 year ago

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Verified Customer

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David & Jean Cary, IL

Service has always been prompt and every job has been done right and so far, we're very pleased with it.

1 year ago

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Francisca Fayetteville, NC

I had them come to service my refrigerator, and they came out and they were in and out within 5 minutes.

1 year ago

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Verified Customer

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Marek Pawlisz Pahrump, NV

I had a problem with the washer and Choice was able to send the technician pretty much next day, so that was great.

1 year ago

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Lisa Beaumont, TX

The service is great. I just didn't get feedback about the part that I needed to get, so that's the only negative thing.

1 year ago

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Pat Waxhaw, NC

The support is not always consistent, so sometimes I get somebody that is really helpful and then other times I don't get satisfaction with something that may have happened.

1 year ago

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Phyllis Givens

quick response, great customer service. Excellent and thorough knowledge,

1 year ago Edited January 10, 2024

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Stan Braddy Cary, NC

Once I requested service I got a quick response from a service tech and the job was done to my satisfaction

1 year ago

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Verified Customer

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Jerry Jones Springfield, MO

Even though the first tech defrauded us he did your company also, but you still fixed the ice maker on our fridge.

1 year ago

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Verified Customer

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Bryan Trombley Gadsden, AL

Very satisfied with the help I have gotten from Choice warranty. Very responsive and timely repairs.

1 year ago Edited January 10, 2024

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Lydia Sanchez Waterbury, CT

I got my garage door fixed promptly. The technician was very professional and he explained me all that he did.

1 year ago

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Ester saldana Weslaco, TX

I had my oven repaired. The appointment was scheduled right away. The part came in and they were here to repair

1 year ago

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Kenneth Myers

The home warranty has saved me some money. It's easy to file a claim and to keep tabs on what is going on with the claim.

1 year ago Edited July 10, 2024

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Connie Greenville, PA

If took a bit of time before someone showed up but within past 3 months both a dishwasher and garbage disposal were replaced

1 year ago

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Billy Round Rock, TX

My wife greeted the repairman. She enjoyed is presence. He also repaired the door. We had him before, she liked him and so do I.

1 year ago

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Patricia H. Wallace Ladys Island, SC

Some issues have been solved in one visit. In two service calls, I do not think that the person sent was at all qualified.

1 year ago

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Michael Felicetti Pittsburgh, PA

Need to focus more on adequate contractors. Was told you folks only use 4 and 5 star contractors; but this was not the case on several occasions. Had to ask.

1 year ago

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Yevgeniy Yakushenok Aurora, CO

Washer machine decline repair because per case manager it has been determined that the tub support has been bent RESULTING IN IMPROPER OPERATION, and per technician invoice the tub support and rear tub bearing failed due normal wear and tear and parts not available.

1 year ago

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Ronald Hagan Cleveland, TN

I have been watering since nov.10 to get my elect. Worked on. A man came out about 2 or 3 weeks ago an took a picture of my wall plug then charge me 85.00 then left. I have never seen a game. I have called home worried 2 or 3 times but no satfactery yet

1 year ago

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Pete Manuel Dothan, AL

I used them about a month ago for my refrigerator and they provided service or repair within two days. Speedy service.

1 year ago

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David Peyton, CO

When my dryer quit working I got a technician out in three days who fixed the problem. There was a small copay. Usually they're pretty good.

1 year ago

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George Mason, OH

I've had good service from Choice Home Warranty and their representatives have been easy to deal with.

1 year ago

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Michelle Westerfield Schererville, IN

What I have to say is too much to write here. I suggest looking up my most recent claim which has been in process over a month now. Currently waiting on a 3rd tech to be assigned and have been in cue for 3 days so far this time.

1 year ago

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Jennifer Akron, OH

Took 3 months to fix 2 faucets. Plumber was terrible. I am never notified about upcoming appointments. Was offered 1/3 the cost of a freezer that could not find parts for. I thought it was replacement cost not 1/3 the price

1 year ago

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Verified Customer

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Yolanda Olivas Yuma, AZ

Takes days to get someone to come out and fix things. Even had one guy call me and say he couldn't come service my appliance because choice always delayed in paying them.

1 year ago

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Verified Customer

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Carol Calafat Charlotte, NC

Everyone is always so helpful when I can talk to a person. That talking to a machine is not my most favorite thing

1 year ago

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David E LaGant Parker, CO

Very responsive to my needs. The repairman showed up a day earlier than I expected and did an excellent job.

1 year ago

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Helen A Goeltzenleuchter Manchester, PA

The repair man was pleasant and diagnoised the problem right away. It is now running lik a charm for an old lady.

1 year ago

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Judy S LeBlanc Lindale, TX

I have been a CHW customer for several years and have yet to be disappointed with their promt service.

1 year ago

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Sydney Infinger Pensacola, FL

Have had 2 claims handled quickly. Professional, professional explained problem thoroughly in layman's English.

1 year ago

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Sharon Hecox Phoenix, AZ

Efficient, honest, great service. The customer service representative understood my issue right away which was great!

1 year ago

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Hassan Las Vegas, NV

Appointment details are not accurate and the vendors are not always reliable. No vendor should ask for cash for payment at time of service, your vendors do.

1 year ago

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Bunn Port Saint Lucie, FL

I was denied multiple repairs. The coverage of the a/c is not good. Coverage for moen parts bad. You want the customer to contact moen and if you replace it, its lows quality

1 year ago

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Patricia Laurenzano Albuquerque, NM

Tell you they will replace your appliances if they can't be repaired. Then they offer you some ridiculous amount of money they think your appliance is worth.

1 year ago

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Nicole Vilmo Becker, MN

It took 3 days to get a service person to our house and then almost a month for the funds to replace the broken washer. The amount we received to replace our front loading washer was not nearly as much as we needed to spend to replace it.

1 year ago

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Willie Carter Bridgeton, MO

Doing this summer, it was the hottest in history in the month of July. My air conditioner went out, they never came they never fixed it I had to pay $6000 out of my own pocket from Design Air to get a new air conditioner the warranty that I had never help in any kind of way. I had the best warranty from home choice they did nothing.

1 year ago

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Mark Schannon Tucson, AZ

Difficult to reach people who know the product and many don't understand English that well; company would not live up to promise made by person who sold me the contract; takes too long to get workers assigned;

1 year ago

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Riman Chatila Fort Worth, TX

Great Service- Great people, they understood and listen to the urgency to repair AC in 100 degrees weather

1 year ago

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Shannon Rodgers Jacksonville, AR

I've only had to use my Home Warranty a few times. It was easy to file a claim and the service people were great!

1 year ago

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Donna Fuquay-Varina, NC

Scheduling services is so pain- free and quick. Love that they try to get same day or next day service.

1 year ago Edited January 10, 2024

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Brenda J Donald Maywood, IL

The first time I needed Choice Home for service, they were professional, on time, and got the job done right!!

1 year ago

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Debby Okeechobee, FL

My ac went out ,I called Choice and they sent a wonderful and very courteous repairman who fixed it right away.

1 year ago

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Tcartagena Chantilly, VA

Sales person was not very honest. Told me I can pick my contractor. That turned out to be very not true. Not very impressed so far. The contractor was fine.

1 year ago

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Tiffany J VanBeverhoudt Claymont, DE

The claims process isn't the best. They need a better system for putting in claims and a section for you to be able to request the company you want to work with.

1 year ago

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Helen Metzka Englewood, FL

I thought the repair would not cost me anything. However, I did get my faucet repaired cheaper than without the insurance.

1 year ago

Choice Home Warranty Reviews