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Verified Customer

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Willie Kennedy Memphis, TN

I submit a claim and it took a week to get a response ,then it took another week to get it assigned to company.Then the company email saying it will be another week before they can come out

1 year ago

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Verified Customer

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Matt Conrad Keystone Heights, FL

Technician said the washer would need to be replaced. Choice approved a 320 dollar Lowe’s gift card but it would take 30 days to receive. We are washing clothes by hand in the meantime. Thanks Choice! I asked customer service if we could possible receive it sooner and the lady snapped back with “we are not an emergency service”.

1 year ago

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Pearline Baton Rouge, LA

Some technicians are not dependable. At times you have to wait extended periods of time to get appliances service because they don't have any available.

1 year ago

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Verified Customer

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Dianne

He was prompt, polite and professional. He explained the problem and how to fix it so the system would work properly.

1 year ago Edited September 7, 2023

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Verified Customer

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Christopher Hillsboro, OR

Quick process, trustworthy vendors. I appreciate having a reliable company to help with my out of state home.

1 year ago

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Verified Customer

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John Lockport, IL

People have been out here at least 4 times to fix the air conditioning. It just popped the breaker again and won't cool the house even after resetting it. I guess I'll call them again tomorrow and get another guy out here in a few days. I just hope we survive the heat and the multiple deductibles which are adding up..... very disappointing.

1 year ago

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Verified Customer

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Latina

I called regarding plumbing leaking in the kitchen sink. It took 6 days for the referral to come. Then 2 days later same issue it took 3 days. Sink floor had molded because of the leakage and the time frame. I was told that my issue was not emergency. They also did not fix the mold situation.

1 year ago

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Verified Customer

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Tammy Aiken Tharpe Augusta, GA

Would not cover part. The next year thru said the plan would cover if the new part went out again. It did and i cannot get a preapproval for a repair that i have requested since 7/3/23 and today is 9/3/2023. Do not go thru their corporate. Communication is poor at best and service is non esistant!

1 year ago

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Verified Customer

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Michael Charlotte, NC

I am very pleased with Choice Home Warranty. They are easy to make claims with and schedule with the company to come and fix the problem.

1 year ago

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joni blum Baton Rouge, LA

The customer service and the technicians sent out are very good. I gave 4 stars because the price of the warranty is higher than most.

1 year ago

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Verified Customer

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Lovaisa New York, NY

Good customer service, quick answers to questions, reasonable service wait time, and great prices for service.

1 year ago

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Verified Customer

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Tim Acworth, GA

Tech came out and said it's the ducts. I received an email from choice saying the work was approved but have yet to receive a follow up or call for work to be completed.

1 year ago

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Verified Customer

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Lyndia Phoenix, AZ

I was assigned to a vendor who proved to be efficient, on time, and professional . I was very happy with end results.

1 year ago

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William League City, TX

I have been waiting for two parts to a broken washing machine. I have not receive any updates from Choice and have to call both. Choice and Sears/A&E to get the update which has not changed since 7/2372023. The initial request was 7-6-2023

1 year ago

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Barbara Jackson Chicago, IL

Needed a plumber. Guy shows up, got $78.00 .He was to return 2days later. No show, call after call __no show. No return calls . I was out of $167.00 for another plumber. I have to pay $50.00 more dollars on utility bill..

1 year ago

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Gwendolyn Houston, TX

Sometimes they don't want nothing but money. Sometimes they don't come back to finish the job. Sometimes you get a good one.

1 year ago

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Kenneth

My stove wasn't working and it took 3 1/2 weeks to get somebody out there, so that wasn't good. When my toilet was leaking they wouldn't cover anything. I had to pay the guy out of pocket. My experience hasn't been great.

1 year ago

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Bruce

I needed to use it last month and the people came out. I had a clogged drain so I contacted them about it and nobody's come back out to fix it after the initial visit.

1 year ago

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Verified Customer

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Steven

I tried to get my washer and dryer fixed, and it was supposed to be under warranty but they didn't fix. Choice said there's nothing we can do, so I'm on my own.

1 year ago

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Verified Customer

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Mae

My refrigerator went out. They were real curteous and they were real helpful. I like what they covered.

1 year ago

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Verified Customer

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Anonymous

We've been trying to get our air conditioner fixed for two weeks and it's still not scheduled to be fixed. They don't have enough vendors working for them and they make it so difficult that independent contractors will use or can't work with them.

1 year ago

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Verified Customer

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Jamison

Just had a plumbing issue, so I called and I had service response within two to three days. Expedient service.

1 year ago

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Verified Customer

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William

Everything I had was very good. I used them once or twice or three times. They react each time I call them.

1 year ago

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Verified Customer

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Brian

I used it last month. Our dryer broke. I was very easy to file a claim and was repaired within three days. They are very responsive.

1 year ago

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Verified Customer

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Harold San Angelo, TX

Have been customer for some years and have had about 15 claims. All were rapidly acted upon within a couple of hours and repairman scheduled!

1 year ago

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Verified Customer

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Ruth TX

The claim process is easy and efficient. I’ve never had an issue with getting my appliances fixed in a timely manner

1 year ago

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Verified Customer

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Jackie Rock Hill, SC

Prompt response to my repair needs. The service repairmen who came to our home were knowledgeable and helpful

1 year ago

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Verified Customer

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Lawrence Bogardus Richardson, TX

I like the timely response I get to fix any problem I have that they cover , and the price is reasonable and fair.

1 year ago

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Verified Customer

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John Ainsworth Port Saint Lucie, FL

The $75.00 dollar service fee is well worth the expense. The balance is paid to the technician by the company.

1 year ago

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Verified Customer

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Nickole Smith Olathe, KS

The idea of a home warranty is amazing, I think I need to find a different company. The process with this company is long, confusing and not customer friendly. Claims are hard to get approved and once they are approved, receiving reimbursement takes over a month to receive.

1 year ago

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Verified Customer

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Maryann Gordon Port Richey, FL

Got in touch with Choice Home Warranty on a Sunday and a service man was here to fix my Dryer the next morning

1 year ago

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Dora Hayward, CA

When I bought the Choice Home Warranty contract, I was told that my Ty. Was covered if anything went wrong. The technician came out and looked at the issue and the technician nor choice warranty followed up. I called many times and later received an email stating the On/Off switch is not covered. Thus is ridiculous!

1 year ago

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Douglas Lynn Berndt Glasco, KS

The ability to work with the technician. They ask questions that can't be answered for sure. When the tech uses more fluid to fix the problem, Choice won't modify the quote and pay the difference.

1 year ago

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Ronald Sereni Pompano Beach, FL

1 year ago Edited January 10, 2024

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Gene Belmont, NC

Second time I've tried to have my A/C repaired. First time 5/24 didn't hear anything until 5/31 when I was out of town. Technician assigned states repair has been removed from portal. Reported again 6/ 29, Technician still has not been assigned.

1 year ago

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Verified Customer

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Bonny Strickland Frisco, TX

Excellent response time and service.. The AC unit was restored to working condition within 36 hours. Thank you!

1 year ago

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kayode awolola Indianapolis, IN

I am not satisfied with your service at all. My Air conditioning unit has stopped working since May 1st but you don't have a solution. I regret having a policy with a choice warranty.

1 year ago

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Anonymous

They have been courteous and made us an appointment with whatever person we needed. We had excellent service.

1 year ago

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Norma

The first time I called to use my warranty they told me they couldn't do it. Even though the warranty said electrical and plumbing and all appliance, they have not done any of that. I thought they were reputable. They lied to me.

1 year ago

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Kathleen

They just came out and just sort of looked at it and left. I need to get my dishwasher fixed and they said it was it wasn't in the contract.

1 year ago

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Clark Cushing, OK

Paid 1897$ to fix my air condition and it was OK'd by one of their technicians. Then I found out they were sending a check for $700! Typical service from insurance company!

1 year ago

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Renato New York, NY

Not a good experience for a brand new customer, signed up for a long contract and when i called the first time for my water heater issue, no one even get back on me so i have to get an outside contractor to fix my water heater. I will never refer anyone to use your company unless you address your issues now.

1 year ago

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Lionel

They always found a loophole in the contract to charge you more for repairs. My A/C condenser went out and should have been fully covered. They told me that my deductible was $2,000.00. Found out from the service company that installed the new condenser that the total cost of the repair was $2,400.00. So why was my part so high? Rip off..

1 year ago

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Sherrie Brookings, OR

cid:9C0E64D9-DE33-4008-9CF4-48F73AFC0733 I was told by your company to get my own hot water heater and electrician to fix and I would be Reimbursed I’m still waiting nobody has reimbursed me nor contacted me in regards to this

1 year ago

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Davey Diboll, TX

I. Have had no problem. With choice. Have ben treated good except for one problem. It was corrected.

1 year ago

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Lorraine Badiali

I liked the company and technician who came to repair my AC. I did not like waiting 7 days in the heat and humidity for service.

1 year ago Edited July 10, 2024

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Kevin

I think the value is determined by the age of your home. Obviously new home less problems. So far only have had washer/dryer/refrigerator issues.

1 year ago

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Julian Causey Columbus, OH

After 7 weeks and two contractors our problem is still not resolved Now they want me to find someone to repair our unit, pay them and wait for them to reimburse me! AMAZING is correct

1 year ago

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Andrea Brentwood, CA

I have been trying to have a burner on my kitchen stove repaired/replaced for several YEARS now...I am pretty sure no repair under a warranty should take this long!

1 year ago

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gloria horton El Paso, TX

I filed a claim on a hvac system since 1 June 2023. Reported with priority because tenant has a child. Up to date, hvac problem has been scheduled for technician that has not showed up.

1 year ago

Choice Home Warranty Reviews