star star_border star_border star_border star_border

Tom Tomayko Zelienople, PA

Had a recent claim on a Jenn air oven repair that was not covered by the company. I provided specific warranty information direct from Jenn air stating the unit was out of the two year warranty and Choice continued to argue that the unit was within the warranty period. I provided the original manufacture date and my installation date to no avail. I am very dissapointed that with all the leg work on my end the claim was not honored had to pay a repair company to fix the oven.

7 months ago Edited February 20, 2024

star star star star star

Tony Rodriguez El Paso, TX

Service is exceptional! As this was my second claim, both were seamless and the repair technicians are knowledgeable and helpful.

7 months ago

star star_border star_border star_border star_border

Timothy Sheffler

The tech was fabulous. Then Choice gave me the option of accepting a low amount of cash to replace my dishwasher ($200's) or have them replace the dishwasher. My mistake is I trusted Choice. I then found out a replacement would cost in the $400 range + $50 to deliver + $200 to install. And it had to be through Lowes. No option. This is my last transaction with Choice.

7 months ago

star star star star star

808lovelle

I’m so happy that I was able to get my garage door fixed on a timely manner. Thanks to Choice Warranty for making my experience yesterday, great!

7 months ago

star star star star star_border

Denard Springle Manassas, VA

This call went well and your call center does and excellent job. But if the call requires more than a simple fix I have found there is a reason the call is not serviced.

7 months ago

star star star star star

Tresa

Very helpful. Excellent service. Still having a problem with my refrigerator. Getting a build up of ice inside of the refrigerator now.

7 months ago

star star star star star

Mayo Edghill Lake Hiawatha, NJ

Excellent communication, professionalism, attentive listening, and sound explanations of problem resolutions. Regards, Mayo A Edghill

7 months ago

star star star star star

bonnie bryan Greenville, NC

pleasant to speak to explain everything to me just started with this company hope everything goes well will update later

7 months ago

star star star star star

Wilson Alexander Hampton, VA

The service was great, on time and with great respect from the technicians. They can in found the problem had it fixed in no time.

7 months ago

star star star star_border star_border

Tami Sanders (Tamjo)

They didn’t cover replacing my pipes even though it wasn’t caused by what they thought it was. That’s why I pay them to cover everything. Cost was 3300. Too! Very upset!!

8 months ago Edited February 8, 2024

star star star star star

Clayton Roberson Jr Atlantic Beach, FL

Very professional service and very knowledgeable about the issue that I was experiencing. Called ahead and on time for service.

8 months ago

star star star star_border star_border

Juawana Kinnard Cincinnati, OH

The company come home warranty doesn't hardly pay for anything. When they do, they only pay for part of the service . When they replace items, they only give you partial funding. They suck.

8 months ago Edited February 15, 2024

star star star star star_border

Blair Payne Naples, FL

We're early in the process. Getting claim number and scheduled repair appointment was easy. Customer service rep was courteous and knowledgeable. Awaiting repair...

8 months ago

star star star star star

Diane Scott Fayetteville, NC

Resolution team is always so nice and professional. They always seem egar to help and make me feel like a valued customer. Kudos to them!!

8 months ago

star star star star star

Tammy Ambers Denver, CO

My heater went out during one of the coldest days in Texas. I made the report at 8:00 PM, and Choice had a technician at my home by 10:00 AM.

8 months ago

star star_border star_border star_border star_border

Jason Chute

I have filed 2 claims, one took 16 days to get a tech, over that time period they assigned it to 2 unqualified tech (one did not work on gas, the other did not service the brand). Currently, I am still waiting for a tech to be assigned to a no hot water. The claim was put in on Friday morning and as of Monday evening still no one has been assigned. At best, this company is a joke and at worst they are a bunch of crooks and scammers.

8 months ago

star star_border star_border star_border star_border

A.D. Thomas Milton, FL

They keep changing the contractor even when the contractor is telling us they can get the parts then they want us to pay a separate fee for getting new contractors and they won’t approve the contractor to fix issues it’s been going on for over a month and now we have to leave town for cancer treatment and they want us to re-open a claim when we get back and pay again for them dropping the ball not us and when we reached out to customer service they were extremely rude and keep telling us that’s just how it is, this has been a extremely bad experience and do not recommend to anyone else.

8 months ago

star star star star star

RAYMOND Los Banos, CA

8 months ago Edited February 6, 2024

star star star_border star_border star_border

Lawrence Las Vegas, NV

Since it was determined the thermostat needed to be replaced, I wanted to install a new one that can be controlled remotely with me willing to pay the difference for the upgrade. I was told I can’t do that even though CHW would not have to spend a dime more!!

8 months ago

star star star star star

Johnna Cormier Lumberton, TX

The gentleman I spoke to was very cordial and explained all of our options very clearly. I will recommend Choice Home Warranty to all my friends!

8 months ago

star star star star star

Jackie Williams

Polite and respectful approach from the technician. He explained the process; what and why he would be making the recommendation that he made.

8 months ago

star star_border star_border star_border star_border

cheryl okuboye San Diego, CA

Not approving claims, I was warned by friends how claims get denied frequently, and how long to get items replaced, but I thought it was a good deal, and my appliances have been in good working order, I am very dissatisfied with how long it takes to speak to someone from choice in claims, and denied for my claim. I should have listened to my friends,

8 months ago

star star star star star

John Las Vegas, NV

Technicians arrived on site. Assessed the situation and proceeded to change my water heater. They did a very good job.

8 months ago

star star star star star

Kathleen Hoffman

The company was very responsive to us and a technician called us in a timely manner. Our refrigerator is now working properly!

8 months ago

star star star star star

barbeara13 Louisville, KY

There was a timely response and resolution to my claim review. The claims reviewer was professional, pleasant and helpful.

8 months ago

star star star star star_border

Lee Klein

After Submitting a claim for a refrigerator repair, we received a call from the service company within the hour and had an appointment scheduled within a couple of days.

8 months ago

star star star star_border star_border

Christa Norton Oklahoma City, OK

Made a plumbing claim. Due to representative miscommunication, I was canceled by the plumber. I was never notified. Called plumber. He called CHW and everything worked out.

8 months ago

star star star star star_border

Rashelle E

Love the responsiveness of choice home warranty-customer service is great but some of their contractors have limited flexibility or communication struggles

8 months ago

star star star star star

Adam Chesterfield, MO

Response was very quick and plumber that was hired was very helpful and was able to resolve the issue in a quick manner.

8 months ago

star star_border star_border star_border star_border

Lorna Lake Havasu City, AZ

I am disappointed with choice home warranty. When I had to use it my tech could not get through to them to get the ok to repair my garage door opener. The phone would ring and then hang up he tried five or six times then called me and I tried calling and was hung up on too so I told him to go ahead and fix the garage door opener and I would file a claim but when I called and finally got a hold of customer service they told me I would not get my money back.

8 months ago

star star star star star

Greg Riddle Naples, FL

the two men who came out did really good. they had a few issues but i was happy with the a/c working again. now the furnace doesn't work???

8 months ago

star star star star star

zhenyexu

They found crack on my heating system. It takes them only few days to approved replace a brand new system. It is truly great service.

8 months ago

star star star star star_border

Abelard garciarce Zapopan, JAL

I like the service that they in the last 2 claims, just the first one the response was very slow and I needed to fix the air Conditioning quickly because It was summer

8 months ago

star star_border star_border star_border star_border

Barb Cervi Ashville, AL

My claim for a replacement of a hot water heater was denied because it was an 80 gallon tank and they only cover up to 75 gallon tank . I’m not asking for an 80 gallon tank. I’m asking g for a 50 gallon tank, which would be less. I’m not asking to go outside the policy limit. The leaking hot water tank was installed when the house was built and I did not have a choice. As far as I know, an 80 unit tank leaks the same as a 75 unit tank; the only difference is 5 gallons and I’m asking to be replaced with much less than the policy limit.

8 months ago

star star star star star_border

Roger Denver, CO

Was told by agent when I bought the policy that normally there was a 3-8 hr. for the issues 2 B fixed. However, the plumbing company U sent out were remarkable.

8 months ago

star star star star star

Evelyn Thomas

He was polite, professional, as well as technically proficient . It was a great experience. He had me up and running, very quickly.

8 months ago

check_circle

Verified Customer

star star star star star

Angela

Whenever I call, the job is always done in the time. Each time has been positive. So I never had a bad experience.

1 year ago

check_circle

Verified Customer

star star star star star_border

Rhonda

The hot water heater went out and I had to use the warranty. They replaced it with a brand new upscale hot water heater and it is very nice.

1 year ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I used my warranty on Monday for a dryer duct issue and it was resolved. I'm very pleased with the company that we used.

1 year ago

check_circle

Verified Customer

star star star star star_border

Betty

I've only used my warranty once when I needed it for an A/C repair, but even in this heat I was able to get a repairman out pretty quickly.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymous

Their price was good. I've had three warranty claims and they've all been satisfactorily taken care of.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kathy

They didn't fix our broken appliance and they're very difficult to deal with. There was no one to talk to and then when you did talk to them they refused to answer your questions. Basically they were a terrible company. I think they're a scam.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Larry

I've been trying to get my central air fixed for a month and it's still not fixed. Why don't they do something? If the company they're working with ain't gonna fix my air, why don't they get another company out here and fix my air?

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Richard

They usually been alright as far as the verbal communications. My air conditioning went out and I got a lot of stories about this and that and I was not pleased with the experience at all. I won't recommend them.

1 year ago

check_circle

Verified Customer

star star star star star_border

Robert Migliorini Lancaster, SC

The tech person did a great job. I did not like that Choice charged me $850 with an explanation of what the charges were for

1 year ago

check_circle

Verified Customer

star star star star star

Erica M

My Customer Service Rep was very supportive and helpful. She understood my challenge and was amenable to assist.

1 year ago

check_circle

Verified Customer

star star star star star

Mohamed Reedley, CA

1 year ago Edited September 22, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Danny Bretthorst Kansas City, MO

What they tell you to sell you you find isn’t true if you have an issue. Most things aren’t covered. Took over a month to get my fridge repaired and still had to pay some out of pocket for uncovered parts. Dont waste your money, time and frustration!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Steven Phillips Vidor, TX

No company in my area in the network. Was told I could go out on my own and then send in a reimbursement. The email that I received was not very clear on the process. Once I clicked on reimbursement, I seen I missed steps that made me forfeit and money back.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Roza Sargsyan Riverview, FL

They use faulty vendors that do not diagnose properly and then they deny your claim. When you appeal and show proof of a reputable company's invoice and assessment they continue to deny it.

1 year ago

Choice Home Warranty Reviews