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Verified Customer

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Eric Horvath GA

Easy to file a claim, quick response from service tech , quality work performed by service tech

11 months ago

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Verified Customer

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Paulette

Really to the time to get my repairs taken care of in timely manner. Very professionally

11 months ago

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Verified Customer

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Tricia Heggeness La Quinta, CA

Easy and quick to submit claim . Their response to my claim was quick and professional 😄

11 months ago

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Verified Customer

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Lea Hayes Hackettstown, NJ

It's okay. I have peace of mind but so far only one service call has been approved.

11 months ago

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Verified Customer

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Andréa Parker District Heights, MD

Mike knows what he's doing and he's very professional. Thank you for sending me the best.

11 months ago

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Verified Customer

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Van Houston, TX

I have been without air conditioning for five days waiting on a service man. That is totally unacceptable in the Texas heat.

11 months ago

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Verified Customer

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Edward Osuna

Great service!! Tech responded immediately and problem was addressed and part ordered!

11 months ago Edited December 11, 2023

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Verified Customer

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Christine Lewis Montgomery, AL

Don’t pay for services, vendors don’t show up, or they make you pay much more than the required co-pay. I plan to get another home warranty company and drop this contract.

11 months ago

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Verified Customer

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Lee Anne Minneapolis, MN

Customer service. And the technician was so nice and polite. Very knowledgeable.

11 months ago

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Verified Customer

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Catherine Collins Miami, FL

The service is always efficient and the majority of the technicians are very good.

11 months ago

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Verified Customer

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Hillary Hardin Lewisville, TX

Although the assignment time to contractor is slow, I loved the first contractor that was sent .

11 months ago

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Verified Customer

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Melissa

I would choose zero stars if that was an option!

1 month ago

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Verified Customer

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Vernetta

Very disappointed in my AC installation.

1 month ago

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Verified Customer

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Laurie Leotaud

They don't really pay and cover anything.

1 month ago

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Verified Customer

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Mike H

I'm canceling as soon as CHW calls me back.

1 month ago

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Verified Customer

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Joan

I am very unsatisfied and cancelling Choice,

1 month ago Edited August 6, 2024

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Verified Customer

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Marietta Allen-Thomas

Getting Technician to get out in a timely manner is Awful

1 month ago

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Verified Customer

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George

it was going to take 2 weeks to get my air conditioning repaired in 100 degree days in Texas. we are also elders. That was terrible service time. Unacceptable. i would like a refund of balance of my contract. Was called in on June 21, 2024 said would repair on July 5,2024.

2 months ago

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Verified Customer

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Veola Carter

See full comments in the 2nd Comment Section, below this section!! Choice Home Warranty is a Damn DISGRACE to the Home Warranty Business. Consumers need to be Warned⚠️🛑 to Steer Clear of CHW and ANY of its affiliates, if applicable.

5 months ago

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Alice Lotosky

I changed to your company because I wasn’t happy with Sears and then when I had a Sears technician arrive I wasn’t happy about that. Had I known, I would not have committed to your company. Is there any other technicians that will do any jobs require for assistance?

6 months ago

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Theresa Cedar Hill, TX

I liked the courtesy of the people that I talked to and when I needed a technician to come out I appreciated the way he handled his job.

6 months ago

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Tony Radunz Racine, WI

Fortunately, I just signed up for the program, so I can only give a review for the ease of the website and signing up. It was very easy and quick.

6 months ago

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Tiffany Mathis Lansdowne, PA

I am so happy I chose Choice Home Warranty. It is so easy to file a claim. The response was fast and the tech sent was very efficient.

6 months ago

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Nina Westvold Mission, KS

i just cancelled a 6 year policy because you they would not cover a bad electrical outlet that had loose arms due to normal wear and tear. The electrician told me it was due to normal wear and tear. The outlet is behind the stove which we never move so there is no way it was damaged which is why they said they were denying the claim. the electrican told them it wasn't due to damage. I hope they are happy to lose a customer over a $250 repair job.

6 months ago

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Joseph E Perez Matthews, NC

I had to wait 5 days for a service provider to be assigned. 5 days without water !! I'm 77 years old. My wife is 80 and is wheelchair bound. You have no idea how disappointed I am.

6 months ago

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Jason Houston, TX

Very easy process for submitting claims. I was referred by my neighbor and his brother who have had great experiences with CHW.

6 months ago

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Joy Cunningham Missouri City, TX

Excellent customer service I had to pick an option in the reviews below. I am a brand new customer and have not used the services yet.

6 months ago

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Carlos Q Capitol Heights, MD

Trinity Pro, the vendor assigned for our heating/furnance problem, performed in a very professional and expeditious manner....

6 months ago

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HERBERT VAUGHN GA

Very professional. Did the work required and provide feedback on the issue. I would recommend in the future for other work.

6 months ago

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Kat G Virginia Beach, VA

Disappointed in the "replacement value" for my washer. The Lowe's gift card that was given in lieu of replacement was for at least $150 less than a comparable model at Lowe's, or even the cheapest same size washer. Plus I already spent $85 to have them come out to diagnose. I'd rather you fix it.

6 months ago

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M Davis Baltimore, MD

They sold me a dream they didn't honor their promise. Because I was a new customer they denied my claim talking about a pre existing. When something goes bad it's not my fault they want to get more money before they help you. I have 3 properties with them

6 months ago

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Ruth Sauve Fulton, NY

They lined up a professional to take care of my problem as soon as possible without hesitation. So glad I have their coverage.

6 months ago

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Shon Reed

Professional, knowledgeable, friendly technician. Explained the diagnosis so that I could understand. Arrived in set window.

6 months ago

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TONY L. JOHNSON SR. Louisville, KY

I don't like the fact my frig has been out for almost a month. The contractor hired says they ordered the part. Choice warranty, you guys have paid for the part BLINDLY, ahead of time without know anything about the inventory or if the part will ever come arrive. What am I supposed to do, wait and be without. Choice Warranty is supposed to be top rated. That's why I chose it. Now is the time to step up. MAKE THIS RIGHT!!!

6 months ago

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Angela Li

The lady has been very professional. Arrived on time and knowledgeable. Fixing things quickly and left with the working area cleaned.

7 months ago

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Jean Renner-Givner Pittsburgh, PA

My furnace went out the company that came out stated I needed a new one and they approved me without any hassles! THANK YOU, CHW

7 months ago

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Evonne Williams Homewood, IL

I dislike that your company sends out these independent companies that are unreliable, unprofessional and disrespectful they don't show up for t by e appointments and won't call to tell you, it happened to me 4 times same job two different companies, thats unexceptable we pay our money upfront and that not how the contract support to go.

7 months ago

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Lula Chillers-Moreno Chicago, IL

Your cust ser rep was informative and kind. Gave me multiple options and explained them. Good CSRs are hard to find. He deserves a raise.

7 months ago

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Courtney Clayton Florence, SC

You don't assign a technician right away, bur rather wait to have the homeowner find one. Then, you delay approving the repairs; and, the homeowner has to put the money up front to get the work done and then wait for reimbursement. Not how a home warranty service is supposed to work. We were with American Home Shield before - much better service and experience.

7 months ago

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Troy Dragon Georgetown, IN

Choice is HORRIBLE!!! Every claim was a fight…every claim. One claim they say they even lost. The last and final issue we fought to replace a dishwasher since we had filed five claims…Choice even acknowledged that themselves. We had to pay a service fee every time and the techs that came out said it would fail again very soon. Choice would not pay to replace the dishwasher. Argued that it saved them money and they ultimately had the choice to do whatever they wanted. Find a company like American Home Shield who will take care of you problems and not fight you.

7 months ago

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Ellen Finch Ellenwood, GA

He was a good technician, but was not able to solve the problem. The problem was electrical, and was out of his skill set. On my request, I clearly indicated that my garbage disposer was cutting off the circuit breaker.

7 months ago

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Subhash Gandhi Ashburn, VA

the technician was well groomed and very professional , he arrived on time and cleaned up the working area after he was finished.

7 months ago

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James Campbell Lawton, OK

In the past all of my problems with different appliances have been replaced or repaired within a reasonable amount of time.

7 months ago

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Jacquie DeMar

Plumber extremely professional and knowledgeable. Diagnosed & corrected problem immediately and also gave an explanation to prevent future issues!

7 months ago

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Frank Albany, NY

The bait and switch tactics. The lack of refunding as fast as they took payment. The sale rep hanging up and not canceling the policy that she sold to me just a minute before. The manager when ask to cancel policy came back on phone with yet another deal and not just canceling as I asked her to do. Will not use them and will expect my refund in full or will seek out regulators and make a complaint. It is too bad the how they try and sell and when they can't hang up.

7 months ago

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Frances Matthews Cave Creek, AZ

The specific explanations of how this plan works and how it will benefit me in the future Covers high end appliances is also a plus

7 months ago

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Alec N Thomson III Lewes, DE

The request to add home warrenty coverage was effortless and covered all the things that are important. The call was easy and friendly.

7 months ago

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Cathy Jeffreys GA

I’m very dissatisfied with Choice Home Warranty. I was given incorrect information regarding my contract. When I became a member I was assured that my service calls would be $60.00, and the monthly cost would be $39.00. My last service call for the technician was $85.00, I was told from a very rude call center representative by the name of Neisha, that I would have to get a refund directly from the technician, they would not be involved. This was unacceptable for a value customer. My account #is 636726817.

7 months ago

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Mary Greenleaf Houston, TX

I got my appointment for serving fast. My only problem was hearing what the person was saying. She had to keep repeating herself.

7 months ago

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Michael Blitz Hicksville, NY

I just started, so I am only evaluating the sales-person/agent, Carlos. He was helpful, enthusiastic, very focused on my questions and concerns.

7 months ago

Choice Home Warranty Reviews