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Verified Customer

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Louise Richlands, NC

I liked being informed as each step of the repair was set up.

7 months ago

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Verified Customer

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Felix Nappoly Garden Grove, CA

Excellent service replaced my washing machine when it wouldn’t work

7 months ago

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Frank

Getting our refrigerator repaired. Granted they fixed it, but that was the second time it happened.

7 months ago

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Verified Customer

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Manuel

I had an A/C service and I also had a plumbing service. I always get an answer

7 months ago

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Verified Customer

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Dorian

Refrigerator went on the fritz, called them and they fixed it.

7 months ago

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Verified Customer

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Erica Parker Raleigh, NC

They were quick and easy to deal with! Glad I switched ♥️

7 months ago

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Charles Mesa, AZ

Fast reliable service, the service people were very professional.

7 months ago

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Verified Customer

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Sharon Barnett City of Saint Peters, MO

Best value for the money. Easy to submit claim and response was great

7 months ago

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Verified Customer

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Sylvia COLEMAN Little Rock, AR

Great customer service and this service that you all provide.

7 months ago

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Verified Customer

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Daniel Blue Ridge, TX

Easy to work with, Choice Home Warranty will guide you through the process.

7 months ago

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Harry Bunn Indianapolis, IN

Quick service, reputable company responses, technicians knowledgeable

7 months ago

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Joseph Harlingen, TX

Was not pleased with the time it takes to get things completed, over 2 months and no communication orvwashing machine

8 months ago

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Michael

The hot water heater was malfunctioning and leaking, and it was replaced.

8 months ago

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Ariful

They are very responsive and we have not had any issues with them.

8 months ago

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Thomas Van Driel Tucson, AZ

Easy to use and the technician was knowledgeable and friendly

8 months ago

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Louis Detroit, MI

When I called for service, they were friendly and delivered fast service

8 months ago

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Aisha Moon Fayetteville, GA

They are honest and fair which is needed when dealing with a warranty company

8 months ago

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Barbara

i like on what they covered i like service and how quick they are to come out to prem

8 months ago Edited April 26, 2024

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Don Waring Wichita, KS

Very positive 1st experience. No hassle & very quick response.

8 months ago

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George Edgewater, MD

We have had mixed results so far. A few HVAC contractors have been a waste of time and $65 for the fee. Never fixed my unit

8 months ago

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Verified Customer

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Reid Whitacre

I had a plumbing issue that I called to have repaired, and came out and fixed it that week. They're easy to get a hold of.

8 months ago Edited January 16, 2024

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Mary

It's always been pretty quick and to the point. It was a smart investment.

8 months ago

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Steve Tucker San Jose, CA

Quick response and customer service people I could understand.

8 months ago

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Jeff

They were very polite and got right to the point on it and got us somebody out there.

8 months ago

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Anonymous

The serviceman was very polite and very pleasant and knew what he was doing.

8 months ago

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krishna mohan

Great service, immediate attention and simple support website.

8 months ago

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Terry Terre Haute, IN

Well it has been 30 days since I filed a claim on my refrigerator/ freezer not working and it’s still not fixed .

8 months ago

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Ben Lubbehusen Ellicott City, MD

Service was timely, toilet was repaired and is working great!

8 months ago

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Rhonda Vance Florence, KY

Quick response, quality workmanship, all for one low deductible!

8 months ago

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Raymond Corpus Christi, TX

First level Customer service reps work from a script and don't show initiative or willingness to care about the customers

8 months ago

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Janet Slimak Brooklyn, NY

2 service calls for 2 different AC units and am completely satisfied:-)

8 months ago

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Barry Hillsborough, NC

I had to locate my own service tech for the repair I had requested, Iam still waiting for my fund return..

8 months ago

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MARONE Mobley Orlando, FL

There was a very quick response time and the tech provided great service.

8 months ago Edited January 17, 2024

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Dave Tulsa, OK

Didn't take long to get appointment to have item checked and or repaired.

8 months ago

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Sarena Martinez Haslet, TX

I'm in the neutral zone. CHW responds very quickly to claims and repairs quickly, but handles replacements poorly.

8 months ago

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Verified Customer

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Steven Radoff New Smyrna Beach, FL

Quick response by Choice Home Warranty. No hassling. Pleasant.

8 months ago

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Verified Customer

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Bill Koons Saint Charles, MO

Quality and speed of service. The cost of the Home Warranty service.

8 months ago Edited January 15, 2024

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Verified Customer

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sachin v Franklin, TN

Always had great experiences with choice home warranty contractors.

8 months ago

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Everett Kelly

Our claim was processed quickly and to our complete satisfaction.

8 months ago

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Morry Garland, TX

No long hold time to speak to a representative. Quick response by referral.

8 months ago

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emenike anadu Ashburn, VA

Claim was approved Qualified technician was assigned by them

8 months ago Edited January 3, 2024

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Verified Customer

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Alan Prisock Austin, TX

Excellent customer service, professional repairman, prompt service!

8 months ago

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Barbara Lyttle Rancho Cucamonga, CA

On 6-15-2023, I called Choice Home Warranty to receive a quote and coverage info. I had the pleasure of talking with Adrian S. He was very professional and answered all my questions. He took the time to explain everything involved with their home warranty program. I appreciate his friendly attitude and willingness to address all my concerns. After checking into other home warranty programs, I chose Choice Home Warranty.

1 year ago

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James M. Brady Tomball, TX

We were pleased with the rapidity that CHW resolved our claim. Within 48 hours they had decided that the range/oven was not acceptable to repair and offered to issue an eLowes card to purchase a replacement. The replacement should arrive within 30 days. Were were disappointed in the amount of the ecard, which amounted to about 1/3 to 1/2 the cost to replace the unit. It will be a help but not what we had hoped for.

1 year ago

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Kathy Brayton Vero Beach, FL

I haven't used the company yet because I just finished the sales, discussion and payment portion of the contract. Three companies were vying for my business, and they all are equally persistent with almost identical ratings. It took all day for me to decide, compare and read the fine print because each of the three companies called and called and called. I then went to the reviews of the 3 different companies, and could have tossed a coin because the top two on my list had an equal number of negative reviews with a very high positive rating. I went with Choice Home Warranty because their (very persistent) sales person took the time to send the contract fine print for his company as well as his competition. Yes, I do read the fine print! I will say that although I went with Choice, they almost lost my business because they criticized their competition while their competition never criticized them. It may be a petty reason for losing business, but openly criticizing your competition and telling me "to be honest with you" just turns me off.

2 years ago

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Nicole Garcia League City, TX

Justin M was exceptionally helpful, professional, and extremely kind. Justin explained the policy to me along with encouraging me to obtain the three-year policy that also comes with six months free as opposed to a one year policy. This will save us a tremendous amount of money. I am extremely grateful to Justin for all of his assistance and guidance. He was amazing to work with!

2 years ago

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JJ Jenkins Eagle Mountain, UT

This company is very responsive when you need them to make a claim. Their price is a great value for your money. They have prompt and friendly customer service. We had a heating and air conditioning problem. They sent someone out within two days to check the system. First they cleaned it and then it worked. That saved us a lot of unnecessary repair costs because nothing was broken. This was a rental and all the way across the country from where we live. It gives us lots of peace and mind as customers and landlords, to know that we can count on them to fix problems quickly at a fair price.

2 years ago

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Jung Suk Park

Not fast response and Company always ask us to pay up front whether technician fix problem or not We need to pay the deductable after their service. If they can’t fix the problem We are supposed to be required to pay it

4 months ago

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Sun Shine

Worst company ever worst company ever a waste of your time a waste your money they are the worst warranty company I have ever worked for I left and I’m working with someone else that appreciates me as a client goodbye Choice you are the worst ever

4 months ago Edited July 12, 2024

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Susan

There was no one in my area to look at my heater CHW kept looking until they found someone. Thank you.

4 months ago

Choice Home Warranty Reviews