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Sue TX

Choice home warranty after 3 calls and almost a month without a water pump I called a company to get it fixed I wanted a full refund on my contract because you have breached it. I have contacted the federal Trade Commission of your deceptive practices

1 year ago

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Richard Hobe Sound, FL

Very difficult to speak with a live person who actually knows what is going on Takes a very long time to schedule a service technician to come and evaluate the problem. Then wait again to come back with parts.

1 year ago Edited January 10, 2024

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Robert

Every is going fine . Last claim was taken care of very quickly.Very happy to have a Choice Hoe Warrenty.

1 year ago

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Carroll West Des Moines, IA

The technician was very informative, very personable, and spent time explaining to me what he was going to do.

1 year ago

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Donna North Little Rock, AR

They came out on May 25 to fix my freezer and had to order a part. It’s now June 7 and the part hasn’t come in. They sent Sears home repairs. Their website will not let me log in. I put in my email and policy number and nothing happens.

1 year ago

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Eddie Richmond Porter, TX

I don't care for the reimbursement process. There is a discount with the authorization from Choice and the outside technicians.

1 year ago Edited March 5, 2024

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Courtney North Las Vegas, NV

The response from choice itself was timely however, the technician they sent out did not complete the job. It was my garage door opener which then broke two days later, and I had to pay out-of-pocket to get the job done correctly myself.

1 year ago

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Donna Sinclair Siloam Springs, AR

I like the coverage and the cost. When I needed a repairman the response was faster than the former company I had a warranty witih.

1 year ago

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Maurice Kansas City, KS

Can never get direct answer on claims. Te chicane submit claims but never get work orders to fix anything. I get vague emails for additional info which I have no idea what they are talking about. Why can't the person needing info can't contact me by phone so that commcations are clear and thing can move along with everyone on the same page.

1 year ago

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Verified Customer

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Kathleen Leland, NC

We are very pleased with the repair personnel that Choice has sent to repair our appliances and air conditioners.

1 year ago

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Gloria Belleville, IL

Their online claim process is very efficient. The companies they send us are very reliable and efficient as well.

1 year ago Edited January 10, 2024

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Max Rockford, IL

No stars, have been waiting, in 80-90 degree weather. Called on a Sunday to say Central Air went out as of Tuesday they have not found a service technician. My husband has copd, emphysema and congestive heart failure. They don't deserve a star.

1 year ago

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Loren Cathedral City, CA

Excellent web sites and quick response to issues. Treated my water heater claim fairly and employed an excellent plumbing vendor

1 year ago

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Rob Mcghie San Antonio, TX

What Home Warranty. You say you cover A/C but you want to charge me $2500 minimum to fix it. How are old people on Social Security supposed to fix this.? That’s why I bought a Home Warranty, so I wouldn’t have to pay for repairs.

1 year ago

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Kevin McNamee Mesquite, NV

We are on week three without a refrigerator because we have to use the service chosen by Choice. We lost all of our food and have had to live out of a cooler for what will be one month since our claim.

1 year ago

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Gary Mattoon, IL

Service tech have been out three times and I have another appointment scheduled. Have replaced numerous parts but issue still not resolved. Not very satisfied at this point

1 year ago Edited January 10, 2024

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Andy Gray Court, SC

Great service! Had our dryer repaired and the technician was very professional and knowledgeable. Highly satisfied!

1 year ago

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Doug Garland, TX

Not happy about the fact that we end up having 2 pay extra 4 air conditioner repair work bcause u have and/or older units or mobile home units r not on same slab

1 year ago

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Amber Cochran Scottsdale, AZ

I am really please with the customer service and companies they have sent out to help us when we’ve needed it!

1 year ago

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M MM Parker, AZ

Very quickly got a repairman out, but he couldn't repair it. Choice said thay would provide a Lowe's giftcard but it would take 30 days. That is ridiculous! I

1 year ago

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Saint Hall Jacksonville, FL

Waste of money.. just save your money for emergencys... They always look for ways to not pay for a claim.. if the technician is wrong they still get your call out fee... An you have to pay out of pocket to prove to them with another company that the claim was in warranty ..

1 year ago

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Philip FL

They didn’t want to fix my water leak Said something about pre existing problems but I had my home inspected in August of 2022 and there were no leaks. I paid $1,440. 00 for 3 years of coverage and they reject my claim. I will not recommend this company to anyone.

1 year ago

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carl montean Woodstock, GA

Choice and their contractors schedule repair appointments with no input from the customer. Contractors miss appointment times, with no status update to the customer.

1 year ago

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Natalie Brown-Murray

If I could give a zero I would. AHS and other companies are during more greater things. Just because of the price don’t switch lower prices is advertising but it’s not ideal if you want great reliable service contract. PLEASE READ BEFORE PAYING.

1 year ago

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Ranjan Tripathy CO

I loved the way they took care of my reported issues . I had a leaky sink crusher and within 7 days it get replaced.

1 year ago

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Juan Gardnerville, NV

First tech came and said problem was not dishwasher as we believed but rather was the garbage disposal. I paid $75. Choice sent garbage disposal technician who did no more than run water in the disposal and ran it and said nothing wrong. I paid another $75. Garbage disposal still not working right and has small leak

1 year ago

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Verified Customer

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Henry

They did not pay all of the cost . The split units were both bad accord to their Tech. I had to agree to pay for one. They were putting me off to get it replaced. It took them about forty five days to go through with this. Then they down graded the unit to a Goodman unite.

1 year ago

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Rachel San Diego, CA

Have been without gas in my home for almost three weeks due to a minor gas leak. Delays due to not checking with technicians to ensure they could fix. Delays in authorizing a gas line check (minor procedure) to identify leak. Still not fixed. No hot water, ability to cook, or heat my home for myself and my three small children.

1 year ago

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Rita Price

My claim was filed 4/4/23 and to date, 5/20/23, it has not been completed. Very disappointed in the length of time and now they have switched technicians and we start the diagnosis process all over again. Not happy in the least bit.

1 year ago

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Stephen Miklus Allentown, PA

Your technician Ted was a wonderful technician very helpful very honorable and knowledgeable and very understanding

1 year ago

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Sharon Jacksonville, FL

I had a kitchen sink faucet leaking and I called, and the plumbers were here the very next day. I'm very pleased.

1 year ago

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Ralph Slidell, LA

They don't send out people. I've been waiting now for 18 days to get my washing machine repaired. They came out after 14 days. It wasn't repaired and I'm not waiting another eight days for them to come back out again.

1 year ago

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Edward Slidell, LA

I had an air conditioner that was not working properly. They came out and now it seems to be working, everything is good. I'm really satisfied.

1 year ago

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Bridgett Huntsville, TX

I had a problem with my air conditioning and the Choice Warranty would not cover what the problem was so I had to pay over 3500 out of pocket.

1 year ago

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Thomas Ocoee, FL

Website could be a bit easier to put in claims. People on phone were great as was Bill, the technician from Riley Corp here locally.

1 year ago

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Richard Serfass

Scheduled a repair of toilet and shower leak. Toilet was fixed. For the shower "I" had to call for the repair part but still don't have it. Leak continues for over a month.

1 year ago

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Chris Ladd

Choice Home Warranty is a laughable company. My AC failed and they only paid for the cheapest piece, even though the entire system failed. It still cost me almost 5k to get my system up and running. I would avoid them like the plague.

1 year ago

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Melody Reed Charleston, SC

I do not like that everything is automated and computer based. It takes 24-48 to get a reply, so not sure what the expected people to do in an emergency situation.

1 year ago

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Yiwen Apsley, ON

Choice warranty has been fast to schedule the professionals to fix my home issues, including garage door opener, stove.

1 year ago

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Carol Walled Lake, MI

Choice is always quick to take our claim and we've always like the quality service personnel they've sent to us.

1 year ago

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Colby Hernando, MS

They fixed a leak and it took just one day. It took no time for them to come out and fix the problem I had.

1 year ago

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Bronson San Angelo, TX

It took a couple of days to get an appointment, but they got here. I wish that they would use somebody local.

1 year ago

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Laura Oklahoma City, OK

So far the companies they have sent have been great! They have been punctual and their work has been great!

1 year ago Edited January 10, 2024

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Lindbergh And Donna Alexandria, KY

It's always been good. Every contractor they've sent us has always worked out real well. We've used them several times and it's just been really, really good.

1 year ago

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Brenda Matteson, IL

I've tried to use my warranty several times and my claim has been denied for just wording it the wrong way. I feel like Choice's claim adjusters or claim people who take your claim, want me to be a technician or a service person. If I knew these things I wouldn't need a home warranty, I would know how to fix them myself.

1 year ago

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Verified Customer

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Lara Mansfield, TX

I've used them twice so far for an A/C unit and coverage was good. They fixed the problem. Love the service.

1 year ago

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Eduardo Virginia Beach, VA

I used my warranty for the kitchen faucet sink. It was leaking and I had a plumber come out and it was pretty good service.

1 year ago

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Edward Clarksville, IN

They're just a good company to work with. When I needed a repair, they sent somebody to come out and take care of it.

1 year ago

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Selina Compton, CA

Their customer service is excellent, their functionality is excellent, and knowledge about the repair is excellent.

1 year ago

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Lulu “Lulu” New Orleans, LA

The lights went out in my refrigerator/freezer. Choice denied the claim to replace them. The reason being it was not normal wear and tear. Makes absolutely no sense to deny this clam. I am really beginning to regret my choice to have a contract with Choice Home Warranty.

1 year ago Edited January 10, 2024

Choice Home Warranty Reviews