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Michael Turner Wayne, PA

They don’t stand by there word been trying to get a plumbing problem fixed since March, they charge me $65 each time a contractor is sent to my house but will not hornor what’s recommended to fix the problem. Terrible Company Mike Turner

1 year ago Edited January 10, 2024

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Rich Minden, NV

They do some stuff fairly quickly, without any problem, but other stuff they tried to wiggle out of paying for it and fixing it.

1 year ago

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Anonymous Hot Springs Village, AR

They often do not give me notice until the day of that they're coming that day and I have to get the information to the rental management company to call the renter.

1 year ago

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Anonymous Beaumont, TX

I like the fact that they work on the products I need, but they didn't replace my microwave, they only gave me a fraction of its cost.

1 year ago

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Gary And Gail Rockville, MD

Our washing machine was not working properly so we called a technician, came over the next day and fixed it.

1 year ago

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Lori Hagerstown, MD

It was an absolute nightmare having to go through with the claim with numerous calls and visits from the vendor, trying to get things approved, miscommunication.

1 year ago

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Heather Seminole, OK

When I contacted them about any problems I had, they just responded immediately and took care of the issue.

1 year ago

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Liz Rio Rancho, NM

I haven't had problems with them putting in my order or a claim in. They're right on it all the time.

1 year ago

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Anonymous Mesa, AZ

Choice didn't take our claim seriously. We had a leak, and they took days to answer and it still wasn't resolved. Hired somebody outside by the home warranty.

1 year ago

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Dhruv Hatboro, PA

They were able to do the things and assigning the right people in a short duration so it's a good experience so far.

1 year ago

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Ashley McGhee Yorkville, IL

It's hard to understand most of them and likewise it's hard for them to understand me. I also have an issue with each person telling me different information whenever I call. Also, they told me wrong dates and times for my appointment and most of my claims have taken a minimum of 2-3 months.

1 year ago

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Clarence & Judith LA Plata, MD

They put the customer first and they ensured that the individual or the technician is the right person for the job.

1 year ago

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Anonymous Nashua, NH

Choice answered our questions right away and they sent somebody out right away to service our problem.

1 year ago

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Linda Skiatook, OK

Choice was the best value for the price and I got several discounts to sign up for more than one year.

1 year ago

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Ruby And Jimmy Nashville, TN

I had an appointment with an electrician that didn't show up and when I called Choice, it was rectified very quickly.

1 year ago

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Mark Joseph

I don't like the fact you guys don't have a maintenance check for Ac. Everything has to break down first in order to put in a claim.

1 year ago Edited July 11, 2024

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Dennis Bartlett, IL

They got back to me right away, scheduled a service call, and they came out right away and fixed the problem.

1 year ago

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Albert Cypress, TX

The technicians all were very friendly and helpful. Being courteous is just part of the business, I think.

1 year ago

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Tom Ballwin, MO

The vendors that Choice use are very good. They know what they're doing, and they report on time and do good work.

1 year ago

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Joe And Kelly Noblesville, IN

It was very easy to make a claim and they had somebody out within a day or so. Very quick and efficient.

1 year ago

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Kitty Ellicott City, MD

I scheduled a visit to have my furnace checked and they came in and they found that a part was needed and they made the repair.

1 year ago

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Randy Belleville, IL

We had a hard time finding a contractor, but Choice worked hard to get a contractor. Really on the ball.

1 year ago

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Anonymous Saint Louis, MO

Choice a couple of times has someone come out and they did whatever they thought they were supposed to, but the work wasn't completed. It wasn't really fixed.

1 year ago

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Carolyn Dothan, AL

The repairman did a good job as far as knowing what he's supposed to do, and he took care of the problem. I'm just thankful that I had the warranty.

1 year ago

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Aida Fresno, CA

Heater was broken and they came out that weekend and took care of it. They were very nice and helpful.

1 year ago

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William Arizona City, AZ

Dishwasher didn't work and they came and sent somebody out, ordered the parts, sent the guy and he fixed it.

1 year ago

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Linda Hot Springs Village, AR

They don't support customers. Every time that I have used my warranty they tell me it's maintenance and they won't cover it. They have not helped me at all. The contractors do not want to work with them because they will give the contractor a bad name if they do what the customer wants.

1 year ago

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Jeffrey Perry, GA

I'd like to have the contractors at least contact me after they schedule and say that they can't make it or something. I have to keep calling them and they want you to sit there and wait for certain a 4 or 5 hour window and I do that and they never show up or never call.

1 year ago

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Lou Las Vegas, NV

It seems like the people that they choose are really concerned about doing a job, so I think it's pretty good service.

1 year ago

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Claire Mont Belvieu, TX

We no sooner got in here and our washer went out. Choice was very helpful in getting us another one.

1 year ago

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Anonymous Cleveland, OH

My garage door is beginning to fail. It's an electronic garage door opener system and I wanted to get it replaced before it completely dies on me and they declined that.

1 year ago

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Darrell Fort Worth, TX

Just a couple weeks ago the breaker box blew out, but once the guy got here, he fixed everything within 45 minutes. I had no problems here.

1 year ago

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Walter Naperville, IL

Out of all the companies I've tried, it's been the best. My hot water heater went out and they replaced it.

1 year ago

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Alfreda Maysville, NC

My washer went out and I'm at the house and they say they are going to fix it. They came within a week and fixed it.

1 year ago

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Miriam Missouri City, TX

It was easy to connect with them. I needed a couple of times for the garbage disposal and the dishwasher.

1 year ago

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Paul Florence, MS

A few weeks ago my refrigerator quit working and I called them, they sent a technician out. He fixed it, and it cost me $75. I wasn't happy about that, but that's life.

1 year ago

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Sreenivas Frisco, TX

Very responsive customer service, but claim processing is bad. My microwave was malfunctioning so I had to call Choice and then they send the technician to to repair it.

1 year ago

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Anonymous Vicksburg, MS

I've never had any problems with them. I've had the refrigerator replaced. I've had washing machines fixed. I've had a dishwasher fixed.

1 year ago

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Lillie Saint Louis, MO

My plumbing went out and the plumber came and got everything under control. I really haven't had any severe problems.

1 year ago

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wg Shawnee Mission, KS

Have had several different claims, and every claim was settled satisfactorily. I have no complaints

1 year ago

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Gerard Augustine New Haven, IN

Customer service called before visit and after. Professional service explained repair offered asvice.

1 year ago

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Tyrus Lacey

They will approve the small incidents. I had 2 large and they found ways ( that made no sense) and denied claim. The contractor would not call back and the mgr was very rude.

1 year ago Edited March 27, 2024

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Bradleeh55@gmail.com Powder Springs, GA

I have had six experiences. Four were great. One the electrtion blew me off. One plumper ripped me off. When he replaced my water heater.

1 year ago

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Selinda Boyd-Graham Clinton, MD

I called and scheduled a claim. It took a little while to get an appointment but Service was professional and effective.

1 year ago

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Arturo L Dominguez Millington, TN

They don't pay for everything! They would not replace a broken commode. I also had a micorwave//oven combination in the wall that went bad and they only gave us $650.00 even though the replacement cost was over $3000.00

1 year ago

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John Powell Mesa, AZ

Last 3 claims were decided to replace appliances with a low bar offer to finance the purchases, last claim the washing machine was fixed and I am happy with that issue.

1 year ago

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Mahiri Salcido Dallas, TX

Every time we great service and value and the service providers are always giving options on how to fix the issue.

1 year ago

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SANDIP PARIKH Scottsdale, AZ

Every time we have made the claim, they have responded within 24 hours and the servcie they provide is excellent.

1 year ago

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Andy Summerlin Virginia Beach, VA

The only reason I give them a 4 is due to the annual increase in premiums. Other than that they are a very good organization.

1 year ago

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Patty Bethpage, TN

Unable to get technicians to fix issues in a timely manner, but willing to work with us to reimburse us for repairs when we choose a tech.

1 year ago

Choice Home Warranty Reviews