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Verified Customer

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Randy

had to get my own technician when my water heater went out because a week later chw still had not found anyone to fix the problem. paid entire bill myself because my technician said he did not have the time to submit all paperwork needed to get my money reimbursed back from chw.

5 months ago

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Verified Customer

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Jane Blakeslee

I live in Alaska. In January I was on vocation and my garage had frozen pipes. Choice Home Warranty could not find a company in my area to fix the pipes so I had to have a company come from Anchorage and fix the frozen pipes that ended up bursting. Then the heater in the garage quit working. After fighting over the phone with Choice for several days they agreed to let me have the company that fixed the broken pipes fix the heater. This company was not on their list of companies that worked for them. Choice told me that they could not find a company that would respond to them asking for work needed done. I would not recommend this warranty company to anyone.

5 months ago

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Verified Customer

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Raymond Johnson

Quick response and the technician was kind and knowledgeable. He went over and above and made sure our dishwasher was also level which was something we didn’t call about.

5 months ago

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Verified Customer

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Joann Miraglia

I like everything regarding Home choice. Representative on the phone were outstanding. And the company that they sent Twin City appliance and the technician Ryan was out

5 months ago

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Verified Customer

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Donna Palms

I have used choice home Warrenty for 5 years. It is always a great experience. I am a notary signing agent. I have referred many clients to choice home Warrenty.

5 months ago

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Verified Customer

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Roman Rios

The company is good, the time response is the only thing it would need to give a 5 stars service, since they work with third party companies the time response, quality and professionalism would depend in them,

5 months ago

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Verified Customer

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Kim Pham

Easy site to navigate and set up a claim. Claim was promptly address and scheduled. Communication was good with service vendor and they fixed our leak.

5 months ago

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Verified Customer

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Faith Smith

It was very easy to set up a claim. However, it took over a week before an authorized repair person could be located to come to the house to look at my microwave. That, to me, is an inordinate amount of time.

5 months ago

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Verified Customer

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Joy

Tried to get follow up information about my service and could not get anyone to answer the phone. They need to come out again to finish the job but cannot find the number. How do I get the information? I am Very new to the company and what to be pleased

5 months ago

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Verified Customer

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Derek

The first plumber you tried to set us up with told you from the beginning they were too far away. But you treated us like we had an appt. When they didn't show up we called and they told us what they told you. So we had to start over. The next one was far away too but they came out. You only paid for part and nothing else. So you got thousands of dollars but only paid $300. We will not be renewing.

5 months ago

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Verified Customer

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Phillip

I wasn’t happy about the cost I incurred, but the service was great and choice warranty was very helpful. The technician was great. Everything seems to be working fine on the AC system, and I am very satisfied.

5 months ago

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Verified Customer

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Kecia

When I first signed up for this program it was very different. I do not like how long it takes to get a claim assigned. I have one outstanding claim and I don't know what needs to be done to resolve it and my fridge is still broken. I am also upset that it states in the advertisements that they will "replace" the appliance if it is broken however what they will do is give you some amount that they feel that they can get your replacement appliance for and it is in no way an amount that you can get that appliance for. My washer died and was not able to be replaced it was top of the line and even had steam/sanitization setting on it but they gave me $470 dollars toward a new one. That did not in anyway pay for a new washer of equal type. That $470 was only after I argued that my washer was top of the line and had digital features etc. so they upgraded me to 470. Also what they fail to tell you is that when they give you the money it will be 25 days after you accept their offer and it will be given to you in some type of a e-voucher from Lowes. Now I don't know who they think wants to wait to get a washer that long but I have serious laundry to do. I was very unhappy with this situation I feel like they have misled the general public in regard to this.

5 months ago

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Verified Customer

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Lisa

Submitted two claims. One has been handled but the other one had to do with gas smell. First company refused to work with warranty and I wasn't notified by warranty company on why they hadn't showed up so I called servicer company and they said they notified you they would not be doing claim. A week later still no word on service so I just called local company to figure out gas smell and paid out of my pocket. I look at this as a failure for Choice Warranty and as a real estate agent I would not refer you.

5 months ago

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Verified Customer

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E Gray

The proper and most efficient fittings for repairing the plumbing leak were denied by Choice. I was quite disappointed a second rate method of repair was all CHW would approve. I paid the difference and this was after I had already paid the cost of a new water heater despite it being 18 years old and no longer acceptable to homeowner insurance carriers. I am searching for a different home warranty provider.

5 months ago

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Verified Customer

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Luella Brown

It's 2 stars this time because they were unable to find a company to fix my gas leak. They say they have over 12,000 or something like that companies but I couldn't get this done. The other jobs that needed repair at my house was done within a manner of days. I am just sooo disappointed, but I hope and pray that the reimbursement process goes through.

5 months ago

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Verified Customer

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Daniel Cole

Great service. Easy to schedule a professional to come fix my problem, in this case a faulty dryer. Definitely happy I use Choice for my home warranty.

5 months ago

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Verified Customer

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Jeffrey Alexander

Didn't appreciate the extra $160 for the service. Apparently, your company considered industry safety standards to be a "modification." Position taken was in the best interest of CHW. That broad language in the agreement was a handy loophole.

5 months ago

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Verified Customer

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Laura Lee McQueen

I had to file a claim for an ac repair. Due to the age of the unit it has to be completely replaced. Choice refused to cover the cost of the replacement and will not refund the money I paid for the warranty either. The company Choice sent said the replacement is strictly due to the fact that the parts for the unit aren't made anymore, but Choice claimed it was due to lack of maintenance on my part - which the technician said is NOT the case! I filed an appeal but was told their experts (in the appeals dept) "know what they are talking about". I have since had another company come out that agrred with the first tech - its not lack of maintenance, but the parts cant even be ordered anymore. I have filed a complaint with the state and contacted my local news. Would give zero stars if it were a possibility. DO NOT purchase a home warranty from Choice. It is a waste of money.

5 months ago

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Verified Customer

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Sandra

They still did not reimburse my $2,400 from last March 2023 for my hot water heater. They never fixed it! Have not heard back from the letter and back up I sent Certified last week to Jim Mostofi, CEO last week . Had to get my own plumber.

5 months ago

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Verified Customer

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Tracy

Each time I needed them, they were there. No delays

1 week ago

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Daniella

Being new to the organization and service, I was impressed with how I was handled overall and with all the various offers that were offered. Their customer support team was prompt and dependable, taking care of me right away.

2 months ago

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Cheryl

I like how friendly the tech was and knew what he had to do to fix the problem. He was a breathe of fresh air. Most the time when a service tech comes out, they are grumpy and act like they don't want to be here. This tech answered all my questions to help me understand what he was doing to fix the problem.

3 months ago

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Verified Customer

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John

When I ask a question, I never get answers. I've been putting in and asking questions and I have not gotten an answer yet about my contract. I've used it once. I put in three total this year and had to cancel two because what I thought was broken decided to get fix itself, except for the refrigerator, but that was taken care of.

5 months ago

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Verified Customer

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Peter

When my wife and I signed up for Choice, We were assured that we would be able to choose our service company. That was not the case on our first service call. Subsequently, the technician that responded ended up not being able to fix the stopper of our two year old commode and the only alternative was to purchase a new commode that we had to order and pick up from a local store to have them install. $750 later…

6 months ago

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Verified Customer

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Chris Musco

There are a few things that I have enjoyed so far with choice home warranty. Gift is the ease of placing a claim. The second is the quick response time. The third is the quality of service providers

6 months ago

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Verified Customer

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TeeTime

Initially, the rep misidentified my plan; Said my issue was not covered. Once that was straightened out, almost immediately, technician was assigned and quickly available. Technician also accommodating to my schedule.

6 months ago

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Verified Customer

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Enrique San Jose, CA

It was my first claimed, so I expect to get answers quick and expect my call be answered as smooth as possible. And indeed, actions was taken and my claim was answered and job was done professionally.

6 months ago

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Verified Customer

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Carol Perez Cleveland, OH

Quick to schedule appointment, but fairly long wait (1 week) for repair person to come out to look at it. Then even longer (2 weeks) for appointment to come back and actually fix the issue. For a large family, 3 weeks is a long time to go without washing clothes

6 months ago Edited March 18, 2024

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Verified Customer

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Charles Baran

There are times when you attempt to communicate with them, that ypu simply think "the lights are on but they must have their head in the oven" They do NOT hear what you are saying at claims time...they simply repeat their script! Getting to talk to a supervisor about you claim is as close to a Donkey giving birth to a Rinocerus. GOOD LUCK!

6 months ago Edited June 7, 2024

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Verified Customer

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Tes Kefle

The quick response. I called on Saturday afternoon when I found out my heater was not working. On Sunday I was notified service was schedule early Monday. Chicago as you know the weather changes so rapidly. So on Monday the heater was fixed and running well. Thanks Choice.

6 months ago

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Verified Customer

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Peter Kingan Houston, TX

My appliances were repaired in timely manner. My kitchen was left totally clean and like no one was ever there. Everything works great. Service man called and let me know time line

6 months ago

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Verified Customer

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joe verrengia

The only thing that I would like to change about this company is the length of time it takes to get a gift card when they’re replacing an appliance, other than that they’ve been fantastic and the people who answer the phone to help you are very knowledgeable and helpful And fully address any problems that you may have

6 months ago

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Verified Customer

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Kathleene Hoffman Plainfield, IL

Washer broke got money to buy a new one. Then the microwave needed to be fixed. I paid 69 dollars and it's good again. The man thar come from Razor Sharp is very nice and honest about what's wrong. I very happy so far.

6 months ago

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Verified Customer

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L. Johnson

When I join this company I was happy until I needed help to repair my air condition, the contractor they sent out couldn't fix the problem, all he wanted to do was check the refrigerant he said that the company would pay for anything more. I end up fixing the problem myself. Iam very disappointed with the contractor that was sent out, he was not helpful at all. Larry Johnson

6 months ago

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Verified Customer

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Janet kaplan Pittsburgh, PA

They always do the right thing. Either fix it or replace it! I have never had a problem with Choice Home Warranty . Have been using them over 6 years and it’s worth every penny

6 months ago

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Verified Customer

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Barbara Alderman St. Cloud, FL

My sink was stopped up. The guy came in. He spent no time at all. He did something to the sink, and it was the same. It was exactly the same so I had to have someone else come because he couldn’t come back and had to pay for someone else, I requested my money back since it all happened within three days and they said no I didn’t get my I didn’t get any satisfaction from this guy and I wouldn’t let him come back anyway so I’m very disappointed that y’all took my $85 and wouldn’t give it back to me because it was no help at all and I had to pay twice because I had to pay someone else B

6 months ago

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Verified Customer

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Karen Abrams Louisville, KY

Tech came unprepared. We had sent make, model, serial. And problem ( timer won’t advance), first to Choice, then again to Sears home service at their request. Tech showed up with no info and no parts. Spent all morning trying to get his app to work. Then said was waiting on authorization. I finally called Choice and got the authorization number for him. Then wrote him his check for the call. He then told me he couldn’t return to replace the timer until March 27. This was in Feb 20. Half the day wasted and nothing done.

6 months ago

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Verified Customer

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James Mckenzie Buckeye, AZ

Choice Home Warranty has been outstanding. Over the last 5 years they have saved me a lot of home repair cost and are always prompt on getting on all work orders worked quickly.

6 months ago

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Verified Customer

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Randles Lunsford AZ

The plumber that was sent out came out and did evaluation. Found out what the problem was handle. It got everything started. Got my insurance company involved in it. He did it. Awesome job appreciate

6 months ago

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Verified Customer

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Dell Uniontown, KS

6 months ago

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Verified Customer

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Dennis

I used it to go ahead and replace my microwave oven. The appointments once they were made, there was a good follow-up, and they were very punctual. They were not able to repair it. So I was able to get a voucher for Lowe's for $250, and that was appreciated.

6 months ago

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Verified Customer

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Ann

I just made a claim. I went online, made a claim, filled out what I needed, and they contacted me that afternoon or the next day. All of the people that have come in and done work have been very nice.

6 months ago

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Verified Customer

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Alice

I had a situation that needed to be fixed, they handled that. Well actually, I had to call another person, but I got to a different person when the first person couldn't handle it correctly and they took care of it.

6 months ago

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Verified Customer

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Anonymous

It just depends on who you talk to. You don't get the same people to do the service over and over and over, which means if you need a plumber, you may not get that plumber. You can request that plumber, but you have to wait for them. So I'm just saying consistency is a concern.

6 months ago

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Verified Customer

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Deborah

I had to get involved with a case manager and she wouldn't call me back. And she hardly gave me anything when Choice Home Warranty was sold to me I was told that I would get an appliance of the same value or more. But when my stove went, I got very little money out of it. And I negotiated, and she gave me something that was a small amount of money and I wanted a case manager on it and we went back and forth and I even went as far as to try to connect with the CEO of the company and I did get one of the managers, and he told me it would be taken care of, but it was never taken care of. So I just got after having no stove from before Thanksgiving, till January, I finally settled.

6 months ago

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Verified Customer

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Mary

The last time we used it was for the garage door. But we didn't use it because the garage door is not covered. But the garbage disposal, we had someone come out for that, and they did a great job and were able to get there within a couple of days.

6 months ago

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Verified Customer

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Robin

I got one thing fixed, and I wanted to get something else fixed in the same room, they said that I had to wait another 30 days before I put another claim in. It didn't really make sense to me, but rules are rules of the book. They are quite prompt in settling the claims and coming out and fixing the things that I'm very pleased with.

6 months ago

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Verified Customer

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Pam Dalton, GA

Our claim is still not settled for replacing our microwave. Only the partial amount is being replaced and we were of the understanding that the whole appliance (microwave with hood) would be replaced. We were told it would take up to six weeks to receive a credit to use at Lowe’s. We did not find this out until approximately 3 to 4 weeks after first filing our claim. We have been very disappointed with Choice Home Warrenty and this is not the first time. The first time we were disappointed involved a claim for our stove. The gentleman was going to do some additional work involving installing a gas gas line. He asked for $900 up front which we felt comfortable with because he was recommended through Choice Home Warrenty. Well, our bad, we never heard from him again and he would not answer our calls. So needless to say we are extremely disappointed in how our two of our claims have been handled.

6 months ago

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Verified Customer

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Sally

I like the service young man. He did a great job-efficiently, respectful, and didn’t leave a mess What I didn’t like was having to wait a week for service because it was my refrigerator/freezer and I lost almost everything in it !!

6 months ago

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Verified Customer

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Richard Virginia Beach, VA

Repairs are handled right away and they are performed by professionals. That ,in and of itself, not having to spend your own time researching how to repair whatever is broken, I believe is a great option. I would remember too that nothing is perfect, but a home warranty is a good choice.

6 months ago Edited February 20, 2024

Choice Home Warranty Reviews