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Verified Customer

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Elsa

They're pretty efficient. They've gotten all my issues sorted out in a couple of days, and even when they had to replace an appliance, it didn't take them weeks. It took them under a week and a half to give me answers and kept good communication about it.

10 months ago

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Verified Customer

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Betty

I paid my deductible and they fixed my refrigerator two weeks ago. I just wish that we didn't have to pay those high deductibles. Seems like something happens every time your money is low. Other than that, I don't have any problems. I'll pay the deductible and they fix my stuff or replace it and that's it. I'm good.

10 months ago

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Verified Customer

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Anonymous

So far, used them once. Dishwasher went out, so I called Choice. They responded quickly and sent a technician out. The technician came out, determined it needed a part, ordered the part, came back a couple days later, and fixed it. However, I signed up two to three months ago for Choice and I continually still get marketing campaigns addressed to my e-mail and that gets irritating. So they need to work that piece out.

10 months ago

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Verified Customer

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Anonymous

My ice maker was broken in my refrigerator and I had to have somebody come and fix it. I did it through the website and it was an immediate response and I didn't have to wait. Within two days they were here to fix it, and I've had no problems ever since.

10 months ago

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Verified Customer

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Anonymous

They've done everything they said they were going to anytime I've ever needed them. I've used it twice since I've had it, and the first time was when the refrigerator went out and then my dryer went out and it was fixed immediately.

10 months ago

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Verified Customer

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Phalia

This particular time it worked out well, so I have no complaints at this time. My clothes dryer stopped heating up and I needed to use Choice Home Warranty. I filled out an online application. They sent a text that said that it would be done. The person came when they were supposed to and fixed my dryer.

10 months ago

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Verified Customer

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Anonymous

I think it's good for the amount of money that we pay. I trust them. The person that I talked to took my information down and they said they were going to find someone to come and fix my plumbing problem that I had. I like the way they gave me the information about how everything was going.

10 months ago

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Verified Customer

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Mark Montgomery San Jose, CA

10 months ago

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Verified Customer

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Mike Leesville, LA

Clarification of what is covered on each covered item would be a better understanding . When you log a call the choice employee should be able to tell if the item is covered. When a contractor shows up and see the problem he may say this is not covered then he proceeds to say I can fix it but this is not covered by warranty. Then they proceed to say it’s going to cost you a certain amount plus the deductible. The folks that I have dealt will have been excellent and they want to help fix the problem. I’ve never had a bad experience with anyone Choice has sent out to fix my appliances.

10 months ago

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Verified Customer

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Joy Kennett Square, PA

So far, when I have had to use my warranty, the garage door workers came the next day...on the fourth of July!!! and the stove worker came out quickly , ordered the part and came back within a few days. He did a great job. I have been very pleased so far. I did not have those results with my last warranty company.

10 months ago

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Verified Customer

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jerry allman Maryville, TN

The cost of the choice home warranty is a great value. Choice home warranty gives me peace of mind knowing that problems will be taken care of, and I do not need to do all the footwork. Choice home warranty is well worth the price.

10 months ago

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Verified Customer

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Sungheeim San Diego, CA

I had to replace my water heater. They responded very quickly and the follow up was good. I communicated via email and I didn't need to call them. Every step was in order. One downside was that I had to pay additional $455.00 as copay. The charge was for the related plumbing to install the new water heater. However, I think they should cover all expenses to replace the new equipment as they stated in the contract.

10 months ago

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Verified Customer

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Gerald Sparks, NV

Although my claim was originally denied on appeal the agent was very courteous and agreed that the claim was reasonable and approved it. A local service technician came out and diagnosed the problem and parts were ordered. In less than a week the parts arrived and my refrigerator has been repaired. The problem was with the dispenser system so that no water or ice would be dispensed. Normal refrigerator and freezer functions were not affected.

10 months ago

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Verified Customer

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Theodore Winter Haven, FL

We think that signing up for Choice Warranty was the best decision we ever made as home owners! It has taken all the anxiety out of getting repairs done. They get technicians out to assess and/or fix the problems faster than we ever could, and we have never been disappointed with the results.

10 months ago

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Verified Customer

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Anita Krishnakumar

Overall happy with Choice Home Warranty. Service provider was great. And the visit cost less than it would have without the home warranty. I gave four stars because it took a while to receive the appointment and we were without heat / hot water (because of a malfunctioning thermocouple) for over 24 hours because of this delay. I’d give 4.5 if I could because it’s possible calling a heating company directly could also have resulted in a delayed service visit.

10 months ago

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Verified Customer

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Gregory Oceanside, CA

This is the second year as I bought a 6-year policy with this company. Had a few claims, but on last they are trying to avoid meeting their coverage obligations on claim. My Furness pilot lite was off, and I called them for repairs. A maintenance man came by made a couple fixes and got the thing working only to have the heater fail the next day again. When I called back asking for someone to come fix it again or replace it as promised in the coverage, they told me they would not, due to this is maintenance problem. To my understanding, it should be replaced the rusted flexible gas line and possible gas injecting nozzle. Now I'm stuck with not working heater and a policy that doesn't do me any good.

10 months ago

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Verified Customer

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Anonymous

I just recently filed a claim for a hot water tank that was broken and they acted on it pretty quick. I definitely think they sell you the product and then you don't get what they really say you should get. They give you the impression that more of your claims should be covered, but then when it comes down to it, it's not all covered. So that's kind of disappointing.

10 months ago

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Verified Customer

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Vijay

I'm very impressed. Very trustworthy, very dependable. I did not believe I was going to get this kind of service. I did not even have to make a call. Your people are very responsive. I spoke with one gentleman, his name is Mathur I think. He's very helpful. I think he's in sales and he helped me big time.

10 months ago

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Verified Customer

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Audrey

I used them two times. Choice was very good at getting them out here quickly. They quickly responded to any questions that I had. The first time I used it was for my refrigerator and the people that came were very good, but they used my pizza stick - what I use to move pizzas around in the oven - to go under the refrigerator instead of bringing their own working tools.

10 months ago

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Verified Customer

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William Winter Park, FL

I liked the fact that I got to talk to a representative and not a choose which option you need. It was seamless and quick. Told me who the repair company was and when they would contact me. I have had a home warranty for 16 years with a different company and I am totally happy that I switched to Choice and hope that they continue to impress!

10 months ago

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Verified Customer

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Beery Kelsey Maryville, TN

So easy to work with. They take care of the hassle for you when an appliance breaks. Choice Home Warranty does not disappoint! We have had them now for four years and when something breaks, I know that I can call them, and my appliance will be taken care of.

10 months ago Edited November 14, 2023

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Verified Customer

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Kendyl Greenville, SC

I placed a claim that would not have been a covered item. The service Tech from Dewey’s Electrical Services was kind enough to call me before coming out & taking my service call fee to tell me the item would not be covered. I was very impressed with his Professionalism.

10 months ago

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Verified Customer

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Lea San Bernardino, CA

Appliance Heros was contacted by Choice Home Warranty to complete the work order I submitted regarding the lack of heat with my microwave oven. Robert was the technician assigned to the job and after he ordered the parts needed, he came and installed a new heating unit and the microwave works fine now.

10 months ago

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Verified Customer

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Karen Hampton, VA

Easy to set up claim online and questions I had was answered by live rep. I had no electricity in two rooms. Two techs from Doctor Circuits Electrical, who were very professional and knowledgeable, came out and found the problem and quickly fixed the loose wiring that caused the outage. Thanks for the quick service!

10 months ago

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Verified Customer

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Winston Parker Dallas, TX

I loved the service I received it was very easy to schedule the service and I received constant updates on the technicians arrival time.The service was greatvwhen ge arrived until he completed the job .Exceptional service all the way around

10 months ago

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Verified Customer

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Marcus Bacon Phoenix, AZ

Loved everything especially my rep Sharp C. I do however have an issue with the HVAC company that you reached out to. They came out twice already, first time the part was inoperable, second time the part wasn’t compatible, still waiting to hear back from them about the right part to get it installed.

10 months ago

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Verified Customer

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Carl Lexington, SC

CHW replaced my indoor HVAC unit, which was good. However, they charged me $1600 labor for the outdoor unit even though they only paid the technician $385 to install the indoor unit. CHW only used a unit that met the minimum SEER rating for my state. They had no procedure to allow me to pay more for a higher SEER unit. In addition, they tell me they will not cover any labor repair charges while the unit has any warranty on parts, even though the unit has 10 years on parts but only one year on labor. It seems the labor would be covered after the one year. I will need to consider dropping coverage next year.

10 months ago

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Verified Customer

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Jared Updike Porter Ranch, CA

Having a seller-paid home warranty has definitely helped us get numerous issues fixed with our home. Overall the quality of service has been mostly pretty good and being able to file a claim online provides a certain level of convenience. However there have been a few times when a technician has had to get approval from the warranty to fix some things which has sometimes caused a few delays. It can make things more complicated sometimes too, which is not convenient but a little confusing too.

10 months ago

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Verified Customer

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Gerry Peregrina Columbus, OH

Choice Home Warranty is a fanrmtastic company with a very profesional group of people, I been with them for over 5 years and the 2 times that I needed assistance they guide step by step and I got my AC fixed for only $85.00, thank you very much

10 months ago

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Verified Customer

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Henry Mazzone Jacksonville, NC

Choice to the call, set up the contractor. Because it was urgent because of the hot water heater, they got the repairman on it right away. They sent a text stating when and who was coming. Professional, knowledgeable and was in and out in no time. I would recommend them even to my family members.

10 months ago Edited November 20, 2023

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Verified Customer

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Loisjean Port Wentworth, GA

I highly recommend choice warranty above all warranties. I have two. One from Choice and one from another in which I will not renew. I have had Choice for two of my residences. When I moved, I bought it for my new residence. I am highly satisfied with their quick response and the professionals that they send to correct the job.

10 months ago

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Verified Customer

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Dedra Wichita, KS

The process of filing the claim and getting it resolved in a timely manner was great and I was very impressed. I was not happy about the "unassociated costs" that are not covered, and I still had to come out of pocket quite a bit of money. I asked the representative when I signed up about the coverage and was told that yes, if you file a claim, you pay the service fee and then the list of items or issues that were covered at 100%. There is fine print about unassociated costs that are not covered that they do not tell you or explain clearly so it was very misleading what 100% coverage truly means. Be careful and read the fine print!!!

10 months ago

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Verified Customer

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Jodi Duerr New York, NY

Had an issue with my microwave and put in a service request. Was scheduled for a service call within 24 hours. The technician called before he showed up and was extremely knowledgeable and repaired the microwave on the first visit.

10 months ago

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Verified Customer

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Beth Los Angeles, CA

I had 2 plumbing issues but could not put them on the same claim thus had to pay the $75 service fee twice. It’s not about the money but the time involved for a tech that was in my house but couldn’t take care of the second problem. As a result it was 4 times I had to devote a day or half day waiting when it could have been only 2 times. One has not been resolved yet so add another day of waiting… this has been going on for awhile and I was told it was due to Choice not approving the part . This was my first experience with a claim so I’m hoping it gets better if I need to put in another claim

10 months ago

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Verified Customer

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Dr. Terrie Buckner Lawrenceville, GA

I like that communication is good related to some company signing up to take the order and Choice let's me know who will be coming and when. Compared to the company we had before for more than 20 years, this is outstanding. Service workers that come, have all been competent in providing the service needed.

10 months ago

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Verified Customer

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Jon Stidham

I would like to say everything was great but it is not washer broke on September 25th 2023 and it called for service that was great how fast they came out but they still have not fixed my washer and it is nov 2, 2023 called choice customer service to see what is going on after a week they tell me we are waiting on a part which is backordered I don't know when the part will get here I was told the only thing I can do is to have another service come out and start all over again waiting for a part which is on backorder. I understand about supplies being short, but I had to wait 9 months in 2020 for a dishwasher which was on backordered and never came. had to buy from someone else. just not a good customer service with giving information so I gave you 3 stars for how quick someone came out, travelling 6 miles to wash clothes is a pain there has got to be another way to fix this issue. Still hoping that the missing part may or may not work.

10 months ago

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Verified Customer

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Kimberly St. Petersburg, FL

Great experience! My claim was approved within 5 min. The furnace repairman went to the parts store, picked up the part. Fixed the furnace without any problems within 1 hour of arrival. Chouce home warranty was great abd I am grateful to have them by my side! First claim went amazingly smooth, no problems.

10 months ago

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Verified Customer

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Donald Peters Miami, FL

On 10/26 I scheduled a claim for toilet leak needs to be reset . Got appointment for 10/28 . After couple of hours Plumber call me back said he could do it the next day which is 10/27 . They came and fixed it right away. I couldn’t be more happier. Thank you choice home warranty. !!

10 months ago

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Verified Customer

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James Calhoun Wilmington, DE

Called for my washer, repairman came & excesses the washer, found the problem. Called to see if you guys wanted to cover the part. He got back to me with in an hour. He said he will call me when he received the part to schedule to fix it. Less than a week he g he ad my washer up and running. Joe was great! Thanks!

10 months ago

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Verified Customer

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Shirley Blake Middle River, MD

I like Choice Home Warranty and they get experts out when we need them. This is a great program! Service technicians are always nice and professional to fix our issues. Kudos to Choice Home Warranty! I do tell others about your program.

10 months ago

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Verified Customer

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Meriel Oxford, OXF

Very very pleased with choice Warrenty service . I was getting ready to leave for a trip and I noticed a leak u set my kitchen sink. They came out the ne t day - I gave them code to my door and they fixed the problem. Can’t ask for a better service than that. Thankyou so much 😊

10 months ago

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Verified Customer

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Sharon

They have been there when we needed them and that's all I can ask for. Our air conditioners went out in the middle of summer and we needed all the help we could get. Choice was right there on the spot and we really appreciated the help. Every time we've called, Jessica or one of the other people there have been very cooperative.

10 months ago

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Verified Customer

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Michael

I had a pool pump that needed to be replaced and you weren't able to find anybody that would be willing to come do it, so I had to do it myself. You did reimburse me to the maximum amount. But I'm unhappy that I had to find a technician myself. The other thing about Choice is their marketing is too frequent. I get emails and calls probably at least two to three times a week to sell me a home warranty that I already own.

10 months ago

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Verified Customer

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David

They quickly select a vendor and make appointments. I've used it on several occasions. One was for the AC unit which was making a noise. The contractor came in, took note of it, and said we needed to order a part. That was over a year ago and I'm still waiting. Another one was for my washing machine. I received a call from the contractor. I sent pictures and and pinpointed what was wrong with it. The technician came to the house, took a picture, said they needed to order a part and left, and I'm still waiting. Hopefully that gets resolved.

10 months ago

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Verified Customer

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M

I needed to use my warranty the last time for my dryer and they came out. I called them, they sent somebody out, he diagnosed it, but he didn't have the part. So he had to order the part. When the part came in, I called them, but I had to wait another week before they could get somebody else out. But they fixed it right away. Both technicians were very curious and very knowledgeable. So I'm pleased.

10 months ago

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Verified Customer

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Jeff

We've only had one claim and it went very well actually. My wife heard noise out of our air conditioning unit. We had the guy come out from the Choice vendor and he basically told us that everything was fine and there was a screw loose, so he tightened the screw. I guess it really didn't cost you guys anything, but it cost us $75, which was okay.

10 months ago

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Verified Customer

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Jaime

I believe Choice lives up to their word. They say you pay this deductible and that's what I've paid always. I've referred 5 or 6 people to Choice and they been happy with it too. So I'm glad to have Choice and be able to share my experience with anyone.

10 months ago

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Verified Customer

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Mahadu

I think that they're very attentive. They know exactly what they're doing, so they respond to things quickly. Of course it takes time, but that's understandable, 24 hours to 48 hours. But overall, I'm happy. If they can identify a technician a little earlier, that'd be helpful. But again, that's understandable.

10 months ago

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Verified Customer

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Davon Davenport Jonesboro, GA

I recommend Choice Home Warranty for your home service contract provider. From the easy claim process to the contracted service providers, I’ve been satisfied. In addition, the customer service representatives are knowledgeable , professional and customer service friendly.

10 months ago

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Verified Customer

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Helen

Hi Jessica I had my refrigerator serviced and my dishwasher the same day. The refrigerator is great! I was assuming the tech was order parts for my dishwasher the wheels keep coming off on the lower basket! I have not heard back about this!

10 months ago Edited October 25, 2023

Choice Home Warranty Reviews