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Allen Roch

It took 3 weeks to fix my AC. All that was wrong was a 15 min fix but 3 weeks to show up in 100 degree weather. Shifty company. Damn near died.

1 month ago

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Carolyn Wilson

I liked the speed of response and the knowledge of the service technician

1 month ago

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G Hemms

Had to have another company come and fix my air first company wanted to replace my unit Herman's came and fixed my unit

1 month ago Edited August 15, 2024

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Lisa Gordon

my AC stopped working and they needed over a week to come look at it. that is unremarkable at best.

1 month ago

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Christine Ferris Decatur, TX

Although the phone tree was a little frustrating, I was very pleased with the service once I got to speak with a person. My claim ended up being split into two claims as I thought only the kitchen garbage disposal was involved, but it turned out that there was also a clog in the kitchen sink pipe (separate system.) That was a little annoying as the separate system required a 2nd claim and a 2nd deductible being paid prior to repair. Still, the service was prompt, the repairs were made quickly & efficiently once a technician was dispatched, and we have had no further problems. Overall, it was a completely satisfying experience.

6 months ago

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Super Mario

I consider choice Home Warranty as health insurance for our house. In the course of its lifetime problems will arise and any of them particularly with major systems, can put a major impact on your enjoyment of it. I was pleased that how accessible he claims process is, both online and over the phone. The follow-up, immediately before the repair, and following, provided the assurance that the company is as interested in a satisfactory resolution as we were. Our claim was on a plumbing issue which prevented the use of our master bedroom shower. Wade plumbing services responded very quickly and were a delight to work with. They didn't stop until they repair the problem to our full satisfaction. I recommend Choice Home Warranty, not only to homeowners, but to home Sellers and Realtors as an added bonus to the sale of their home.

6 months ago Edited April 5, 2024

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RG Justin, TX

It was easy to file a claim and while it took a couple days to assign a technician (during an artic freeze and the issue bing HVAC), CHW kept in contact letting know they were working diligently to find someone in my area. The assigned company was ComfortCoolingnHeating. Their technician (Grover) called me the day of the appointment to let me know about when he would arrive and that he would call me back about 15 min before his eta so I could still run errands until then. Grover was wonderful! The nicest guy. He figured out the problem and then went to a store to get a part that he didn’t have on his truck so that he could get y heat back on. He didn’t want me going without heat in these freezing temps. I highly recommend him and the HVAC company.

7 months ago

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Keith Meyers Cleburne, TX

Choice home warranty worked quickly to find a technician and dispatched him out to evaluate my air conditioning issues. The technician tested and discovered that my a/c compressor was bad and sent the findings to Choice. Choice quickly responded and had my a/c unit replaced and covered most of the expenses at a fraction of the cost to me. Now I have cold air-conditioning again and I didn't have to pay a huge Hvac fee.

11 months ago

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bradkinker Merritt Island, FL

Able to contact by phone a CHW representative within 15 minutes. 5 times faster than previous warranty company. Response time for CHW to identify and have service representative contact me was within 48 hrs. Service company arrived and fixed AC blower motor within the day of service. I’ve had another warranty provider HSA for nearly 10 years. I’m only sorry that I didn’t find CHW until recently. I now have 2 houses with CHW.

1 year ago

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Junus Simon OK

So far I’ve had to use my warranty twice. The 1st time perfect and smooth. Had a tech at my house the next day. The 2nd time the same thing. This time the tech and his company lack of response to me and Choice Home was terrible. Choice home asked me to give them 24-48 hours to contact them. After the 48 hours and nothing the reassigned my claim to another company, and told me I did not have to repay the come out fee since the other company didn’t complete the job. So far so good in my book. Handled things very professionally.

1 year ago

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J T St Louis, MO

I had a bad experience with the company who came to look at my garage door opener. The gentleman had no idea what the issue was and told me there was nothing he could do. He then called his office and spoke with someone on the phone who said they would call Choice to see if they could make another visit which didn't make sense to me. He then asked for the service call fee. As he was leaving, he drove through a temporary opening in my fence that was waiting to be repaired and across my lawn! Soon after, I received an email stating that another work order had been put in with the same company. Needless to say, I cancelled that work order and stated that I never wanted that company dispatched to my residence.

1 year ago

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Nancy Regas San Diego, CA

This is the second claim I have filed. For this one, they scheduled an electrician the day I filed. That's great, however, I would have appreciated a phone call to confirm that was convenient for me. Luckily I was going to be home. If I had missed that email, what would have happened. I called the number immediately and asked if the technician was going to call when on his way. The man said he would tell him. I heard nothing. When the tech arrived, he said he did call. I never received anything. Come to find out he called my husband's cell. He was busy, didn't know who it was from, so didn't think it urgent. When he arrived, he replaced the burned outlet, but didn't have a cover. When you know the job is an outlet, I would think you would have all pieces of equipment available. So he left. When he didn't return, we called. He said he forgot his wallet and had to go home. He was kind, polite, but said the way the drywall was put in, it would be deepset. I had another outlet put replaced and didn't have that issue. I am happy no fire issues, but not real happy how it looks. The previous claim I made was for a broken DW. Despite them telling us they would replace it, they gave us very little money. I was able to get it increased by $100, but didn't come close to the cost of a new DW [and we didn't get the most expensive ones]. It was very frustrating and had to wait a long time for the e card from Lowes. Also, as a comparison shopper, I was frustrated that we were restricted to Lowe's only.

1 year ago Edited January 24, 2024

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Lonnie

I like the price and coverage. They have been very responsive when we've had a claim and we've never had to wait very long at all. I was putting a new ceiling light in and I didn't have power all of a sudden for some reason so I put in the claim and they had a guy out within minutes. Probably about 30 minutes and he fixed the problem. But I've had another problem where he fixed the problem while creating another problem that he didn't know about. I've got to call Choice Warranty and tell them about that and see if we can get that problem solved.

1 year ago

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Jerry

When I bought the house they had a one year full coverage on it and I've just continued it because they've done fine. They're always responsive. Just a week and a half ago my refrigerator door wouldn't seal so the guys come out. The only drawback is they have to order the parts, so we still have to wait until that comes in and then they'll come back and get it taken care of.

1 year ago

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Victoria

I used my warranty for my garage door and a technician came out right away and repaired it. They were timely in getting my claim filed. I mean the only thing I would have to say is that I was put out quite a while for them to come and fix my problem. But then it ended up where the person that came out ended up coming out much sooner than what was anticipated. So it worked out.

1 year ago

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Ron

They have been very good. We've had a couple different difficulties in the last four months and they have gotten to us and got it fixed and just like that, it was great. So the customers and the people that come out are very, very good. Our washing machine broke and the guy was out here the next day. He said it would be three to four days before the part came in and they could get it and he showed up within three days because they found a part at another store so that was very good and very fast.

1 year ago

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Steven

I've used it twice recently. One was for my dishwasher and the other one was for my air conditioning unit and they were very efficient. The customer service responded very quickly and the technicians came out and kept their appointment. They were there when they said they would be there and got everything done very quickly. They also called me and gave me updates as to what was wrong and how they fixed it. It was really good.

1 year ago

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Parmjit

They got the work done and they're reasonably priced. I've had to use them twice. The first time I had a warranty which basically says you can either replace it or repair it. They couldn't replace it or repair it. They just gave me half of the money of what it cost me, so I don't know which way that was. They are not very attentive to the problems that the customer is going through.

1 year ago

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Rex

When we bought the house, the warranty was included in the closing costs and then we renewed it. The garbage disposal got to where it wasn't working right. They sent a guy out to look at it and he looked at it and he said that it needed to be replaced. That was on Friday. He was back Monday to replace it and he was very knowledgeable and just a great overall service experience.

1 year ago

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Gerald

They're very attentive to whatever your needs are and any questions you have. They answer them and they also don't have a problem with trying to upsell you, which I think is a great characteristic to have for a company. I recently left Choice, believe it or not, to go with another company that had a better price and it was no comparison. I dumped them like two months after and went back to Choice for their quality of service. I just recently had to use it for my A/C unit. Originally Choice Warranty gave me like a two day lead time before the technician would be there, but they called me the same day and they came out and took care of the problem. They have a great network of technicians there. They're good at what they do.

1 year ago

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Christina

They get right back to you and they make it easy for you to process the claim. I used my warranty to fix my dishwasher. I was contacted right away to have a service guy come out within 24 hours. My dishwasher needed a part replaced. They mailed it right out to me. The only downfall is service did not call me back to reschedule the part to be put back on so I've been waiting a little over a week on that side of it, which I'm not happy about, but as far as the initial serviceman coming out to diagnose it and order the part that went very speedy. But on the flip side, waiting for somebody to contact me to put the part that was delivered to my home, they've kind of fallen through on that part.

1 year ago

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LaTanya Monroe Florissant, MO

First thank you all for your prompt response time in getting someone out to out hoke to service our furnace. Second, the gentleman who worked on it was very kind and knowledgeable about what needed to be done in order to fix the unit. We were truly blessed, dealing with service people especially privately contracted you never know what to expect so our entire experience was amazing. We were quite impressed the gentleman was soo kind and knew his stuff. That's Choice Home Warranty for everything!!

1 year ago

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Stu Crossville, TN

You all have been great. The problem has been with the service people. They are good at their jobs but this last time it took over a week to get an appointment. Then on the day of service, they cancelled with no real communication and no reason. This all done by text. Then it was another weak for them to come back. 20 minutes later he said it was unrepairable. It’s been 3 days and no word from sears. You have been communicative which I appreciate.

1 year ago

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Owen Nixa, MO

Choice home warranty is great, but the company 417 Mars wasn’t the best to fix my built in microwave. The door spring piece had broke and came off, so he drilled another hole in the door and put the spring back in, but the door is way too loose. I had him come back and check it, but he said it was supposed to be that way which it wasn’t before.

1 year ago

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Catherine Houston, TX

I don't like the fact that if you have an emergency situation that must be taken care of immediately and you cannot wait for the approved contractors to come out, that the company will not even consider paying at least what they would have paid to their approved contractors for a situation that was definitely a covered repair. There should be some reasonable accomodation. Other than this, I have been pleased with the other times I have used Choice Home Warranty.

1 year ago

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Joe Bay Village, OH

Over the weekend we discovered that the gas oven and broiler didn’t work. We contacted CW They replied in 2 days but service tech visit was 8 days later. Unacceptable with holidays approaching. I contacted the service tech that day. He understood our situation, rearranged his schedule and was able to repair it just 2 days after the call. Scott was very patient and knowledgeable. Nice job.

1 year ago Edited December 21, 2023

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Mark Matherly Burlington, NC

Although it took several days for a repair service to 'pick up' our claim for repair of our microwave, after they did the repair was done in a timely manor and very professionally. I'm not sure the repair would have cost any most out of pocket than the $65 trip charge, but overall I have been satisfied with the home warranty the few times that I have had to use it.

1 year ago

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Jeff

When my son`s air conditioner went out in the midst of Houston`s heat wave, I called Choice Home Warranty. Within a day the problem was fixed and the kids were cool again. The service technician was very satisfactory. we were very pleased with the results. I give Choice Home Warranty to my kids as a Christmas present, it has proven to be a very good investment for all.

1 year ago

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Betzgu3 Newark, DE

Had an issue with my home air conditioner while away on vacation. Submitted a request online and the issues was resolved within 2 days for the fee of the service call agreed upon in the contract and no more than that. I couldn't be more pleased to have Choice Home Warranty when things go wrong. They are efficient and responsive to the needs of their customers.

1 year ago Edited September 15, 2023

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Fee Tuck Killeen, TX

The repair company was out fast and the claim process was easy. They kept me in the loop on what was going on with my claim. My Representative listened to my concerns and, she worked with me to make sure we were happy with the outcome of our claim. Only thing I don't like is them paying out to replace the appliance.They can do better in that area Going to laundromat is for the birds.

1 year ago

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Casey Keidser Las Vegas, NV

I had fidelity as my home warranty for years with nothing but headaches. I’m thrilled to have found Choice Home Warranty. I’ve only needed to use them once so far and they’ve already exceeded my expectations. Lower annual fee, lower service calls fees, fast and effective service with vendors and great customer service. I honestly couldn’t be happier.

1 year ago

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Sandra Randolph Rockledge, FL

I have had Choice warranty now for 3 years in September. I am very happy with their service. They are quick to respond with a service call. The service techs are always very personable, friendly, knowledgeable, and experienced. They have always either fixed or replaced everything covered on my plan. I recently renewed my policy. Very happy with Choice Warranty.

1 year ago

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Celena

1 year ago

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Anonymous

Two or three years ago this fellow came, I had some smoke coming out of an outlet in the kitchen and he says to me. I can replace this, but you need to have them all replaced. So I said, well how much is that? He was going to replace the one that was smoking because it was defective, but he wanted me to do all of the outlets. I had three more. He said it was going to cost me $1200 and I just just didn't sit right with me. So I didn't do it. I recently did it because I had an electrical problem in the kitchen and I just decided to be safe and make all of the outlets.

1 year ago

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Anonymous

I'm happy with them for the most part right now. I needed to use it for my A/C. Of course it's the summer time it went out and then they came out and repaired it and fixed it right on the spot. Didn't have to wait for parts. They're very responsive. When I submit a claim, they respond almost instantly and I really enjoy that. If I have any issues, I like the fact that I can send them an e-mail and they're right on response, and come back quickly.

1 year ago

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Miriam

It took a very long time for them to get somebody out here. Not too long ago my air conditioning went out on a Sunday night. I called in and of course there's no one there Sunday evening. So I placed a request online and I didn't have anyone show up to my home until late afternoon on Tuesday. I was without air conditioning in 95 degree weather here for 2 1/2 days. The service once they got here was very good. I think they're getting a little pricey.

1 year ago

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Richard

Never had a problem. It is a great value. It's very reassuring to know that items that often breakdown when you least expect it we have an organization that will watch out for us and help us out. Both times I've used it I got feedback by e-mail very quickly saying that the problem had been received and they were trying to match up a vendor for the for the problem.

1 year ago

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Stephen

When we started they didn't have a lot of good vendors that could handle the problems, but they've changed. We have more people in my little area. I live in a smaller town. The customer service is good and the vendors come out in a timely manner that's improved dramatically from my my latest experience. They get things fixed very quickly. The communicate pretty well.

1 year ago

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Anonymous

I like that you can put in your claim anytime online, and they're pretty good at getting back to you on that and giving you a time. Recently my air conditioning motor broke, but it was replaced last year and so they they brought a new company and this company did a better job than last year. He was just helpful and he did it the same day even though it was kind of running late. They seem to answer my questions, sometimes it's not like right away, but they seem to communicate back with the vendor.

1 year ago

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Myrtle

They were very efficient.They got here when they said they would. I was very, very pleased. My air conditioner stopped working and so I called them. They got here right on time and it wasn't like I had to wait a couple weeks at all. It was several days and that he was here. He was very efficient, very pleasurable, so I don't have any qualms about the man that came out here.

1 year ago

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Anonymous

They've been really good. There's only been one little problem and everything else has been good. I just did my air conditioner started to act up and I called them. They sent a repairman out, said it was working, but the parts that were needed were starting to give way. They weren't as good as they should be and he's coming out today to replace them.

1 year ago

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Irving

The electricity in my house kept flickering on and off. And we thought it was just a light bulb, but it wasn't. It was actually the old wires in my house and Choice Home Warranty brought electrician out just to fix the problem. Anything that needs to be fixed Choice Home Warranty gets the right people with the right experience to solve the situations that need handled with my house. Very positive.

1 year ago

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Mike

Very positive. I've had to use it twice. Once on my clothes dryer. The technician called within an hour of me making the claim and was able to get there the next morning. He repaired my dryer very promptly. He didn't have to order parts. It was a good service. Second time was on my dishwasher which was a positive experience. The technician was able to get back within the hour. All repairs were successful.

1 year ago

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Theresa

I've never had anybody give me any issues with anything, they've always just been helpful. I currently have two open claims that are being processed right now. One, because my stove like blew up and they actually came out yesterday and they're coming out today because they got approval from the start. A wire in the fridge is being replaced well, so we're doing a pretty great job.

1 year ago

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Lynnette

Unlike other companies that charge exorbitant charges for different things. They have a rate that is lower than most. As far as the service charge, it's not excessive and it seems like the contractor that they work with was very knowledgeable on what the problem was and was able to fixed it quickly and came in a timely fashion within the window that was provided. As soon as I called and made the claim, the information was available online. They assigned the company and the company came out within two days. They followed up quickly and it was efficient.

1 year ago

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Ivonne Yeste Clearwater, FL

Choice Home Warranty connected me with a local service provider within hours of my initial request for an AC technician. The provider was great and very professional. Choice and the provider both notified me of the time the tech would be onsite, and he was very punctual and professional, very respectful, and resolved my problem on the first visit. Very much worth the investment.

1 year ago

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Linda Norfolk, VA

I just relocated after a cross country move. In addition to the ease of not having to research businesses and conduct due diligence, I know that with Choice Home Warranty, one call will get me the right type of professional for the job, and the person will be reliable, prompt, and properly credentialed for the work. I highly recommend Choice Home Warranty!

1 year ago

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Michelle St Louis, MO

The customer service is not good you can tell that the call is not being taken from the untied Sates and the employees have a limited knowledge of the English language. When I had a complicated problem the customer service person that answered did not understand what I was talking about and they put a work order in the wrong type of technician, which caused us a long wait for the problem to be fixed.

1 year ago

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Celeste Canal Winchester, OH

I have been very pleased with Choice Home Warrenty services since I purchased a contract from them. When I have needed services from them, I call, tell them my problem, I get a claim number assigned and wait for a call back, usually within 24 hrs, to tell me the name of the company who will be servicing me and the appointment time. I have to wait for a part a few times but my technicians have always be professional, courteous, explained the problem , then either fix the problem or let me know when they will return. I do pay a copay to get the service. I have been very satisfied.

1 year ago

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Deborah Dyer Hendersonville, TN

I used my Home Choice Warranty for the first time in May, 2023 after subscribing to it 4 years ago. My HVAC was making a weird noise at only 6 years old. The repairman Choice set up for me came out quickly.I was charged a $45 service fee. My Goodman HVAC was still under warranty from the purchase, therefore the part I had replaced was free. I have signed up with Choice Warranty until the year 2026.

1 year ago

Choice Home Warranty Reviews