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Verified Customer

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Mounir

It was a very positive experience. Everything done through e-mail and they keep you updated with everything you need to know and it didn't take too long. There was supposed supposed to be a delay because, you know, with air conditioning in the summer, it's busy. It's hard to get somebody. But it was quicker than I thought.

11 months ago

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Verified Customer

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Brenda

We really had a good experience. When we call and they say they're going to come, they always come so we've been really pleased with them. They've been there when we called and everything and they serve us really well, so I have no complaints.

11 months ago

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Verified Customer

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Sharron

I was with the American Home Shield and they were quoting me more money than Choice Home Warranty was, so I signed up for three years and I've been very happy. I just barely called them today, because I'm now in trouble with my air conditioner of all things, and and they're getting right on it, so I'm very happy with them so far.

11 months ago

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Verified Customer

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Joe

I've only had limited experience, but they're very responsive, they called back and took care of the problem I had. The claims process is very simple and very quick and there doesn't seem to be any kind of kickback or anything like that.

11 months ago

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Verified Customer

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Kevin

I've had to communicate with them on a frequent basis due to someone that they contracted with. Of course, that's no fault of their own, but the customer service has been phenomenal to assist me with getting the situation taken care of.

11 months ago

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Verified Customer

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Dena

It was probably one of the cheapest ones with a lot of services. They were very courteous and they answered all my questions and then they were on time. It only took like a week to have somebody come out and service the appliance, so that was not heard of before. Definitely trustworthy.

11 months ago

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Verified Customer

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Doug

Our toilet in the downstairs bathroom was leaking very slightly into the basement, so we kind of figured the ring was gone. So we called them up and within 3 days a guy came out. The nicest guy got the part, solved the problem, fixed it, and that was it.

11 months ago

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Verified Customer

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Rebecca

My washing machine wasn't operating and they came out and they repaired it. But they didn't wait until the time for my renewal and they called me ahead of time. I thought that it was a renewal, but it was a completely new policy and that very much disappointed me.

11 months ago

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Verified Customer

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Anonymous

They actually do respond immediately back when you make a request, whether they have someone or not. They just need to let you know that they're going to cover it before you pay the $85 and you can just find somebody else instead of losing your money because once you pay them, you don't get it back.

11 months ago

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Verified Customer

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Anonymous

It was probably like 2 months ago when my central air was blowing hot air. I called and made a claim and the service provider called me either the same day or the next day and they were out to my house to fix the central air.

11 months ago

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Verified Customer

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Anonymous

They were very cooperative. They answered questions and were responsive immediately. The technician from the company that was assigned was very responsive. They were on time and they were knowledgeable about the work that they were doing. So far I haven't had any problems.

11 months ago

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Verified Customer

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Debora

Sometimes it's hard to get people on the phone, but for the majority of the time it's a very easy process. It's a good value. I feel secure with having coverage. The only negative comment that I have is when it comes time to renew, there's some sales people that are very pushy and want you to renew for many years at a time and they get very aggravated when you don't accept.

11 months ago

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Verified Customer

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Annemarie

We liked it enough where we bought a second policy for another house. Every once in a while somebody has to come back two to three times to get it right, but on most cases it's a quick turnaround. When we did have a problem with a vendor that they sent out to fix something, they kind of got on the person, and they were here pretty quickly after that.

11 months ago

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Verified Customer

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Dennis

It seemed to be the best price deal that was available to me. I had an incident where I had to involve a case manager and it ultimately did not resolve the way I wanted to. We used the warranty for a repair of a central air conditioning system and there was an incident where a leak was determined to have existed in the refrigerant and the warranty would not cover the restoration of refrigerant.

11 months ago

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Verified Customer

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Alice

I think that one of the reasons that I signed a long agreement with them at the beginning and paid upfront to save some money was because when I looked at the information they sent over, there was not much they didn't cover. It seemed like they covered most things and most claims. That has not been my experience so far. They've covered some claims, but it's definitely not been the way it was explained to me. That being said, there aren't there any policies that will cover the multiple things I have, so I don't think I have much choice unless I was to get 2 policies in the future with some other company. They are quick to answer. I don't always like the answers.

11 months ago

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Verified Customer

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Floyd

It's a good company with which to make a purchase. When the people come out to do a good job, they follow up and make sure that things are done properly. It's just a matter of being patient doing the follow up and making the calls and waiting for the service person to come out and and do the work. Because right now I still haven't gotten the coupon for the microwave, but I'm sure it will be eventually coming.

11 months ago

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Verified Customer

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Anonymous

I called in and they were very prompt with providing me with the service to come out to check out my system that needed to be looked at. I had a refrigerator looked at and I'm still waiting on someone to call me because they didn't get it done. I will be calling them. I was giving them time to call me, but I'll be calling them to find out what's happening with that service.

11 months ago

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Verified Customer

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Anonymous Lakewood, NJ

My past experiences were very poor and my most recent experience was satisfactory. So I think they're getting better. Definitely things are looking a little bit up. I just recently had to use the warranty and they allowed me to pick my own vendor 'cause they didn't have a vendor and the vendor came out, filled out the form or whatever, and basically we did get approval. He took care of it.

11 months ago

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Verified Customer

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Ralonda

Every time I've had an issue, they were always quick and ready to respond and did whatever it took to get someone out to help fix whatever it was that was down at that moment. The only thing that I didn't like was the fact that it went up in rates without giving me a warning, but other than that, the service is excellent and the quality of work that I received is impeccable.

11 months ago

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Verified Customer

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Maryann

The direct telephone service is wonderful. They get right back to you and they take notes. But to follow up to get everything done, sometimes it takes takes a lot longer than I want. Will you let them know I am frustrated because I want my dishwasher back. I need my dishwasher replaced. They don't have the parts and they're talking to one another, but nobody's doing anything and it's now it's been a week since I last talked to them.

11 months ago

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Verified Customer

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Patrick

I've filed two claims with them. The first one didn't go very well. The second one used a different contact point and it went extremely well. Like everything these days a lot of it depends on the person you end up talking to, that they're at the company and they can make or break the experience for you. It's like most companies nowadays. Sometimes you get a really good representative, sometimes you don't.

11 months ago

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Verified Customer

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Darlene

Every experience we've had with them so far has been good. Our air conditioner went out and we had somebody come out and there wasn't anything they could do with it. But they referred us to a company who gave us a very good price and did a very good job. They were in and out of here in one day and we were very, very satisfied.

11 months ago

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Verified Customer

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Judy

I only used it once my disposal wasn't working and they came and they fixed it. I got a call back immediately after putting in the claim. Within the very next day, someone already called and had an appointment set up, so it was very quick.

11 months ago

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Verified Customer

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June

They responded to our need. We needed to use our warranty when our air conditioner broke on the hottest day of the year and they got someone out here. However, we had to pay $150 extra for them to come on a Sunday, which I didn't think was quite fair, but other than that they did a great job. It took them three hours and it was fixed.

11 months ago

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Verified Customer

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Anonymous

I've never had any problems with them so they've always come through for me. So far I've been very pleased with them, so if they continue the good work, I'll continue to carry them. The person that you referred to come out here, we were very pleased.

11 months ago

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Verified Customer

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Stephen

I had a bit of trouble getting in touch with you guys. Someone did return phone calls a few days later. So that wasn't exactly good for me. When we joined, we had two refrigerators that I was paying for, and one was a regular refrigerator, the other one was a refrigerator for wines. And the wine refrigerator went out and lo and behold, you didn't cover it. And I thought that was pretty bad. You did refund the amount that I had paid, so that was good. But I didn't think there was anything different between a wine refrigerator and a normal refrigerator, except it didn't even have a freezer, it just was a refrigerator. So I was disappointed with that. We did have a repair that was done on some toilets and the guy did a very good job, except for the fact that he didn't replace the valve that really needed to be done with the original. He used a temporary different brand one and it wasn't as good. I did like the the the guy who came out to repair the toilet. He was a very nice gentleman and I had no problem with him. I just had a problem with the fact that he didn't have the correct valve for our toilet. We've had some other companies and I would say that it's all fairly comparable. I was hoping that this was going to be better, but it didn't really end up being better than any other ones that we've had. And there's always going to be an issue. It's never a perfect world in this case, but I was hoping for that.

11 months ago

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Verified Customer

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Leslie Brewer Florissant, MO

I have reported problems and the technicians are quickly contacted, as well as the work is completed with expertise. Even when the work done wasn't completely corrected , the technicians rectified the problem. The work is efficient..

11 months ago

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Verified Customer

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E Macon, GA

Update #2. Changing to four stars. Why? Today they agreed to pay the claim. Cannot give them five stars due to how difficult they made obtaining a reimbursement that was clearly warranted (total cost to locate and clear clog was $156. So their share of the claim was only $91.). Regardless, they finally (possible due to my promise to take legal action - even if it cost me thousands) agreed to pay the claim. UPDATE: I am changing my review to three stars. Why? They appointed a person to review the claim. The reviewer finally agreed that a stripped screw could not cause the sink to leak. They are going to pay for labor to replace the faucet and give me a small credit towards purchasing a new one (they offered to install a builder grade one at no charge - which is exactly what their policy states they would do so I am happy with this outcome). IF they pay the clogged line claim I'll raise my rating to 4 stars. The reviewer could not assist with that claim but gave me a suggestion that may result in payment. I am leaving the original post as it was 100% accurate at the time. I. CHW goes out of their way to deny claims. II. Their justification for denying claims have no bearing on the actual problem. Example 1. CHW denied a claim for a clogged home drain line because the technician did not find a "mechanical problem." Of course there was no "mechanical problem." The problem was a clog not a "mechanical problem." Example 2. They denied a claim for a leaking faucet stating that a stripped screw was the problem. The stripped screw did not cause the problem. Tightening or loosening the identified screw did nothing to resolve the leak. III. They go out of their way to make it as difficult as possible to obtain reimbursement. For item II.1 I had to threaten to have my attorney engage to get them to reopen the case so I could file for reimbursement. No payment yet and CHW has made it as difficult as possible to obtain reimbursement.

11 months ago Edited September 26, 2023

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Aurea

Tried calling about a problem with leaky faucet & Robot didn’t understand. Said I would get a call back 17 hrs. ago. Still waiting.

1 week ago

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Robert

I am very disappointed in the service I received on the repair of my gas range. Ive had on two separate occasions repairmen fail to fix a problem with my Whirlpool gas range.

1 week ago

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Anand

Choice’s response to every claim is “not covered”. They even manufactured words not on my agreement to deny coverage. Agents must be incented to deny.

1 month ago

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Verified Customer

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Douglas

1 month ago

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Alexander

Did not like that it will take about a month to replace a big ítem, like a washer or an air conditioner unit.

1 month ago

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Verified Customer

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ASA

Works just as advertised. Company was very fast to fix my appliance!

1 month ago

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Verified Customer

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Michael

I love the quick and immediate response to addressing my issue.

1 month ago

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Verified Customer

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Sandra Crosby

The company was efficient. The tech was very informative. Explained to me what the problem .

1 month ago

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Verified Customer

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Vilma Kulhan Sharon Hosein

You never are sure what is or is not covered so it takes away from the peace of mind aspect

1 month ago

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Verified Customer

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Joanne Heedles

Everything went smoothly. Very pleased with Choice and their contractors.

1 month ago

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Verified Customer

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Latiff

Very prompt in scheduling the appointment and resolving the issue Thank you

1 month ago

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Verified Customer

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Diane

I'm happy with this home warranty plan. So far none of my claims have been denied.

1 month ago

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Verified Customer

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Anna

information provided in claim form does not seem to be provided to the contractors,

1 month ago

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Verified Customer

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Janice

The electrician did great fixing my attic fan. It is working well.

1 month ago

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Verified Customer

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John

I am very happy with the AC tech that came to fix my system.

1 month ago

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Verified Customer

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pattie

Your tech you had come out was great so far we like Choice Home Warranty.

1 month ago

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Verified Customer

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Mushirah Dianne McCutchen

The technician especially the HVAC company used was excellent and professional

1 month ago

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Verified Customer

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Nick Briscoe

Quick service and the repairman was friendly and knowledgeable.

1 month ago

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Verified Customer

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Clara

Prompt service, professionalism and friendliness of contractors.

1 month ago

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Bill

The only thing I didn’t like was it took a little longer than I hoped for but they took care of the problem

1 month ago

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Allen Roch

It took 3 weeks to fix my AC. All that was wrong was a 15 min fix but 3 weeks to show up in 100 degree weather. Shifty company. Damn near died.

1 month ago

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Verified Customer

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Carolyn Wilson

I liked the speed of response and the knowledge of the service technician

1 month ago

Choice Home Warranty Reviews