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Verified Customer

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William

It was very convenient to be able to request a repair or service anytime 24/7 and the responsiveness is good. I had a plumbing stoppage in the middle of the night. I put it in online. I received confirmation from the plumber that he received my message and that he would be here next morning. Before I took my shower, I already had the problem fixed.

1 year ago

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Verified Customer

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Hanuman Lahoti Utica, MI

I wanted to add another system to my my selected systems that were covered and they are very helpful in adding the additional system that I wanted to add and it was handled very well. I haven't required service with that particular system yet, but I just wanted to have peace of mind. So the customer service was very prompt in giving out a detailed information and additional pricing and all that and I was very happy with that. My furnace went bad and that was the first time I used them and their response was very prompt and service was good and installation was very satisfactory.

1 year ago

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Verified Customer

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William

They had a provider or a contractor that was very knowledgeable and was very polite and worked very fast. I am extremely happy with the with the service provided. Just a couple weeks ago the air conditioner was not blowing cold air and found out that I was low on Freon. Actually was empty on Freon and the compressor wasn't coming on. So they sent somebody out and they checked out the system and refilled it and it's working fine at the moment. That was the only call for a problem, but the response time was very quick and I was satisfied with the the service that was provided and the provider.

1 year ago

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Verified Customer

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Jeffrey

I think they're that they do really well and they get back to you quickly and I mean they're pretty fair with their service and we haven't had no problems with them. We just needed to use it on our refrigerator and the guy came out and he checked it and he made a claim and they called and said that they they approved it and he ordered the part and came out and fixed it.

1 year ago

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Verified Customer

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Roshan

They have done really good job.Their website is really very good. I hardly have to call them and everything is available through their website. So the support system on the website has been really great. Our HVAC system was not working and they came back to us very quickly and fixed the issue very fast. So it was it was really helpful. They have good local network of vendors who come and help and fix the issues. Everything is very, very positive and we like it.

1 year ago

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Verified Customer

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Lynette

I am overall happy with how quick things happened, how nice the guy was on the phone that I spoke with and it overall it was a good experience. The A/C went out in the house and I called them at 7:00 o'clock on a Thursday night or Friday night. The next day they had a company out there, 11:00 o'clock in the morning fixing it. They rep answered all my questions. Somebody got back to me really quick. I didn't get the run around.

1 year ago

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Verified Customer

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Angela

Their customer support is good because every time that I've called they have responded. They have sent the technician and the technician was knowledgeable and my particular issue was resolved. He gave me some recommendations as well. I think their rates are reasonable. They're very prompt in sending technicians out to deal with issues that the customer may be having.

1 year ago

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Verified Customer

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Anonymous

Most of the time is pretty good. One time a service person came and he didn't fix it properly and I had to them send him back, he says he didn't do this, it was a different problem. Then I find out I have to pay another service fee but then the other person came in and fixed it. Most of the time they handle everything, but sometimes the person is not doing the service.

1 year ago

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Verified Customer

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James

I've gotten timely results. The problems I had were fixed in a timely manner. The last time I used it was a garage door opener failure, so I called on a Monday and I received a call back that same day from Choice Warranty and I had a service person out to fix my garage door opener on Tuesday, which I thought was really quite good. I'm very pleased with the service.

1 year ago

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Verified Customer

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Teresa

Our gas oven was running hot and they came out and recalibrated it and since then it's working perfectly. It's an old oven so it they really needed to play around with it and make sure that it went back to proper calibration and they took the time, and they got it perfectly done. They made sure that they stayed and tested it. They also gave my sister who does most of the cooking some tips about you know using a thermometer and and testing it and said you know if if it got out of whack again to call them right away.

1 year ago

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Verified Customer

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Cedell

I haven't had the any hassle with them or anything. I had other companies and they wanted to argue about what they would and wouldn't do but with choice, the times I used them, I got service right away and I'm happy with it. A couple of weeks ago my washing machine went out and I put in the claim. The next day I got a notification about the repairmen coming. He came within one day and within a period of two hours he had it fixed up and running. He put a part in to fix it and it's been running perfect ever since. I really appreciate it. Good service.

1 year ago

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Verified Customer

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Cris A Houston, TX

I like that they usually send a technician within 1 to 4 days. I don't like that they don't replace with comparable parts (meaning if you have a high arc kitchen sink faucet, they replace with a low arc standard faucet. Or, ceiling fans are replaced with their standard ceiling fan). With some items, I was told I can purchase my own repacement part and they would install it and reimburse the cost of their item (it would be less than what I paid but at least I'd have the item I want. Their coverage is pretty good as they cover quite a bit in the house. I've been with them for a very long time, I know more than 10 years. I have compared a few other home warranty companies and Choice's coverage is comparable to others and a bit lower priced.

1 year ago

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Verified Customer

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CHARLENE ROJAS Fort Walton Beach, FL

I had CHW for several years on my home in Winter Springs and had to use the service a few times with successful results. I have Moved to Fort Walton Beach, FL and renewed my contract for 6 more years. For the most part, I have had good service and it has proved to be a good value for the price. My only complaint is CHW seems to have a hard time finding local technicians they will work with. They have used companies that are 1 - 2 hours away. I have has technicians tell me in the past that CHW claims their rates are too high, when I have found they charge rates that are comparable to other companies. I know services can be expensive, which is why I purchased a Home Warranty in the first place. And CHW's main selling point is that the warranty will save you from paying these high costs. I think CHW needs to worry more about making sure they are getting highly qualified technicians, that finding the cheapest ones available.

1 year ago

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Verified Customer

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Russell

So far so good. Choice has come through twice. First replacing my refrigerator as the repair guy indicated it could not be properly repaired. Second repairing my Viking stove. I have received the majority of the reimbursement payment and understand that the rest of the money will be coming shortly. To date, they have come through consistently, saving me an awful lot of money. Thanks.

1 year ago

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Verified Customer

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Anonymous

They've always been able to find someone for me within 24 hours if I've had an issue. My HVAC unit quit working and they were able to get someone out here within a couple of days and they were able to fix it temporarily and then the home warranty ended up replacing the unit for me. They've just been easy to work with and I've had warranties in the past and different areas or different homes and I've had no problem with choice Compared to the others.

1 year ago

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Verified Customer

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Joseph El Dorado Hills, CA

Choice Home Warranty was the least expensive home warranty policy I've found. So far, only one claim, resolved, but all that was needed was the coils connected to the condenser of our refrigerator needed to be cleaned. the real question will come when something really needs to be fixed or replaced. So far, Choice Home warranty service was great, efficient, professional, and a good deal.

1 year ago

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Verified Customer

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Lydia Wilkerson Greenville, NC

My refrigerator freezer ice maker was not able to be repaired. Refrigerator replacement money by check takes about 1 month. I put Lowe's refrigerator on my charge card. I hope to receive my check soon. It hasn't been a month yet. I wish checks could be issued more timely. Thank you! I gave a 5 rating because I am believing I will get the check in a week or 2.

1 year ago

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Verified Customer

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Robert Peachtree City, GA

Was disturbed that nobody was able to help me as soon as the incident happened with our a/c, but as we were able to go with our guys who regularly service our units (that choice does not pay for), we were glad that Choice stepped in and authorized our technician to execute. Further, very impressed that Choice figured out the total - as I was concerned when the input model seemed to fail! Someone on your team caught the there were 2 invoices, and had it paid! Much appreciated!

1 year ago

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Verified Customer

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Julio Fort Worth, TX

Choice Home Warranty was very precise with their work and very professional in how they processed their work ; They kept me inform throughout the process and I felt very secure in what they were doing throughout. They communicated very efficiently with me and the technician, who was doing the work and I knew what Choice Warranty was doing throughout. I felt that they were very reasonable with their pricing and I was very satisfied with the expense and the work.

1 year ago

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Verified Customer

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Norman Carson City, NV

Bill of Air Wolf was on time and performed the needed repair work in an excellent manner which required the replacement of a rather large part that was inoperable for the heating system/furnace . He answered all questions concerning the heating system in a most knowledgeable and professional manner and made sure the furnace was fully operational before he departed the home.

1 year ago

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Verified Customer

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Dan Bailey Winter Garden, FL

I am new to Choice Home Warranty and so far it has been a great experience. My air conditioner stopped working. I put in a service call to Choice Home and had a technician (Bennett & Sons) showed up a couple days later. It was determined that our a/c was cheaper to replace than repair. We had to purchase the condenser($$) and pay for the installation ($$) but the warranty covered everything else. An a/c is a must in Florida, so thank you Choice Home Warranty!

1 year ago Edited June 23, 2023

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Verified Customer

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Brenda

David A was very productive, professional, confident, courteous, I have another electric problem that needs to be fixed. Someone stole my Debit Card so it will have to be fixed later because there’s a $75.00 deductible. CHW has a great employee in David he did an excellent job on my under the cabinet lights he was very knowledgeable about everything. Keep up the great job David. If you need a home warranty company I say CHW is a great company. I can’t say enough about the company. I’m glad I chose them.

1 year ago

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Verified Customer

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Robert Schaumburg, IL

They get the qualified people out here to do what has to be done. Just recently I had a plumbing problem. The toilet was leaking. I wasn't sure if it was plugged up or if it needed a new ring or whatever. The fellow came out and after investigation he pulled the toilet and discovered the wax ring had gone bad and he was able to replace it on the spot and put the toilet back together. All the people that they send out here are very knowledgeable and have fixed my problems.

1 year ago

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Verified Customer

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Doug Grovetown, GA

I've had a microwave worked on, it needed a new board and it was replaced, although it took some time to get the board. The same thing with our oven, the display computer had to be replaced and same thing happened there. It just took a little time to get the parts. There are some things that I thought were covered that apparently were not, so I was declined in some repairs.

1 year ago

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Verified Customer

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Nancy Berkeley, IL

I've had two experiences with them and they they both were very good. So as of now, I'm pleased with them. I'm happy that I chose Choice as my warranty company. I had a refrigeration problem and when I called them and a couple hours later someone had been assigned to my claim and then someone from the office that the technician their office called me to let me know exactly when they would be coming. They called me back to say that they would be there on the 21st, between 8 and 3 or whatever. So the technicians came out, they did what they needed to do, and I was pleased.

1 year ago

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Verified Customer

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Joyce Greenville, SC

The people that have been sent out to us have been friendly, they have fixed the problems and we have been very satisfied. When my stove quit burning and went out and they had somebody up here within the next day or two and he fixed it and and we were glad, because it's hard to do without a stove to cook. They are very attentive to what you tell them and they make sure that you know what's going on and they send a tracking number and they just they make sure everything is going right.

1 year ago

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Verified Customer

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Eyvonne Riverside, CA

I've used it twice and both times were very positive. The first gentleman came out and was very knowledgeable and repaired my furnace for me. Then there was a problem with the garage door opener and the gentleman came out and was very courteous and friendly and promised to come back and came back and made the repair. It's just been a very nice experience.

1 year ago

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Verified Customer

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Carol Gretna, LA

Never had a problem. The people are considerate and work immediately to get help for you I have had garage door opener fixed, air conditioner, refrigerator, and electric dryer fixed. The repairmen have been professional and aware of my schedule. NEVER had a problem. Best money I have ever spent Choice Home Warranty is the BEST! You can try the rest, but I suggest you choose the BEST Choice Home Warranty

1 year ago Edited January 10, 2024

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Verified Customer

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Joan Reno, NV

I got immediate assistance and I was very pleased with the follow up. I needed to use my warranty a month ago because my refrigerator wasn't working properly and a technician was sent out immediately. He adjusted the ice maker and ordered a new one and then came back the next week to install the new one and I was very pleased with the service and the result.

1 year ago

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Verified Customer

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Anonymous Lubbock, TX

They did provide and answer to any questions or concerns and considered all aspects of it to make sure that everything would be handled. I needed it for the ice maker in my refrigerator and it had quit working. And the service tech that came out determined that it needed it was no longer repairable, so it needed to be replaced and was very efficient.

1 year ago

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Verified Customer

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Renee Richmond, TX

I use the online claim request and it's processed almost immediately. I get a response within a very reasonable amount of time. I had to use it recently because my toilet wouldn't refill so didn't know what was going on so I had to call and put in a request for a plumber. Everything has been excellent so far compared to other warranty companies that I've dealt within the past. Choice has been much better.

1 year ago

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Verified Customer

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Kathryn Tucson, AZ

They were quick and prompt and caring. My refrigerator went out and my food spoiled, but they had someone out promptly who knew what was exactly wrong with the refrigerator, and ordered the part. The part took some time to get here, but when it did get here, the technicians were polite and they knew what they were doing and they were quick and they got the refrigerator running really well.

1 year ago

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Verified Customer

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Joanna Silver Springs, FL

They answered right away and they had somebody out here right away. It was an awesome experience. I had a leak in a pipe in my ceiling and they sent somebody out and they fixed it and it's all done. I'm very pleased. I really like them. They respond very quickly and you you can actually talk to somebody which I appreciate and I have already recommended Choice Home Warranty to several of my friends. Everybody I talk to I will be telling them how good they are.

1 year ago

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Verified Customer

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Louise

About 2 weeks ago I had electrical problem. I feel my claim out Sunday morning 2 Days laterTuesday y'all emailed me and told me y'all were having trouble finding an electrician. You'll send me an email telling me that if I found one the fill out a form. The time I confirmed the electrician to make the appointment and come out and see the problem. Y'all got a hold of another electrician and I already told him that I already had somebody I guess when they notify y'all y'all close the case. So therefore I did not get a chance to fill out their form to try to get some reimbursement back. Thank you Louise Wilson

1 year ago Edited January 10, 2024

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Verified Customer

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Scott And Vivian Redlands, CA

*possible mismatch* So far I've had one claim and it was pretty smooth, but it took a long time for the actual service provider to show up to my house to take care of it. I think it was close to like 4 or 5 days. It's a little expensive up front cost-wise, but overall I think it'll be worth it. I like that it feels like I've prepaid and that I'm able to get a reduced service fee.

1 year ago

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Verified Customer

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Anonymous Austin, TX

Customer service was good, but for instance, when I asked about things that might be covered, they just kind of deferred me to the technician that was sent out rather than kind of answering my question directly. I had number of kind of electrical issues including a bathroom fan that wasn't working and so I contacted Choice and they scheduled somebody to come out. The have a good quality of service of the technicians they sent out. The technician they sent was fantastic.

1 year ago

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Verified Customer

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Lonnie And Veta S. Temple, TX

The hot water heater went out and they sent somebody out to figure about it and come to find out it was not broken. It's just needed to be relid and then my stove or my cook stove, the heating element went out and it turned out not to be the heating element but the the component that sets the temperature. Very timely and they seem to know what they were doing.

1 year ago

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Verified Customer

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Anonymous Phoenix, AZ

Any interactions that I've had with the company itself have been good. I needed to use them for the dryer and the person that they sent out just couldn't do. He just kept changing the times and kept not showing up and then calling and saying you got hung up on another job. So we had ended up having to re-post it out for another contractor. Choice was fine. It was just that person that was not good. Any any other occasions, they've been fabulous. The people who've come out have been really good. It's easy to open the ticket an file a claim. It's certainly a good service to have and it's as as a general rule I'd say it's it's very positive.

1 year ago

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Verified Customer

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Cheryl Hampton, VA

My experience with choice customer service has been really good. The last time I needed to use my warranty was for my cieling fan and that that worked out perfect. But one time they could not find the right contractor to come out and take care of it something, so they told me to find the contractor and then I had to call them back to see if they were going to cover whatever the contractor does. That was a bitch and it shouldn't go like that.

1 year ago

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Verified Customer

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Anonymous Fort Wayne, IN

The first time I tried to use them, I was having furnace problems and they were absolutely unable to come up with a service person to send out. They couldn't find one. This was during the holiday season and they ended up telling me I could pick one up myself and that they would honor my payment if I had to pay for it. So I was kind of unhappy that I had to do most of the work that time in order to get the furnace fixed. Since then they've been fine for any claims. The last time I needed to use it was for my garage door opener wasn't working and they found someone very quickly and he came out and did a great, a wonderful job to fix it. And there was absolutely no problems. I paid the amount that they wanted and they charged choice for the rest of it. So I was happy with it.

1 year ago

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Verified Customer

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Peter Beltsville, MD

They're responsive when I speak to them and when I place my claim. I was given clear instructions. I used it just recently for a plumbing issue and contractor came out and he diagnosed the problem and then as as he was fixing it, he realized that there was more to it than he thought. So he let choice on warranty know and they still approved it. So I got the plumbing issue fixed very quickly. It is a good value for this price that I see.

1 year ago

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Verified Customer

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Darren Northampton, PA

I had a problem with my refrigerator where the water was. When you push get water out of the refrigerator it just stopped working. They came out and they diagnosed it and they put a new switch in where the water comes out and there was a hose that was frozen and they defrosted it, putting the switch in. They put a new face panel on because the face panel was broken and they got it working and it's been working ever since perfectly.

1 year ago

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Verified Customer

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Curtis Smyrna, GA

I used it maybe 2 months ago on a microwave oven, just stopped functioning. The microwave is linked to the oven and both just stopped working. We filed a claim electronically and we got a call within the same day from a provider service provider. They were out within a couple of days, they ordered the part and took about a week to get it, but as soon as they received the part, they were right over here and it's functioning again. It was uneventful and met my expectations.

1 year ago

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Verified Customer

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Susan Allen, TX

My microwave wasn't working right. I called in probably 6 or 8 weeks ago now and so Choice sent a repairmen out and he knew what he was doing. He was great. He figured out that I needed a new control panel in the microwave. I never heard anything from the company, so I'm still waiting to hear from them. I guess it's denied, I don't know. The microwave works sometimes. It's still just limping along.

1 year ago

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Verified Customer

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Rayna East Saint Louis, IL

You go through the prompts, you get a person, they take your claim or whatever you need, and then it's a fast, quick service. I'd rather talk to someone over the phone than use the website. The monthly payment is reasonable, but the $85 for them to come out is a little high. It has gone up because I first started with $35, then it was $40, then it went up to $45, $65 and now it's $85.

1 year ago

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Verified Customer

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Johnnie / Linda Auburn, CA

They were very nice when we had used them. We needed an ice maker in our refrigerator they came out immediately and looked at, they asked us if we wanted to go to someone we wanted and I said no. So they sent out the local guy. He came, looked at it, said yes it needs an ice maker and he went back to his shop, got one ordered it and the next day he came back and fixed it.

1 year ago

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Verified Customer

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Tom Pittsburgh, PA

The heat stopped running and we wanted to get it repaired. We called Choice home warranty, they sent someone out to look at our furnace. Our furnace was 30 some years old, and he looked at it and he said this furnace needs to be replaced. He said it's old, you can't get parts for it. And then they sent that to a spokesman from the company and they arranged to deliver a furnace here.

1 year ago

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Verified Customer

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Peggy Bartow, FL

They always have answered my questions if I needed them and that kind of stuff. I don't have a problem with them at all. I've used my warranty a good bit and they've always been okay with it. But one company has come out a couple of times. I don't really know that those people knew what they were doing or knew how to fix my freezer because it kept on giving me the same problem.

1 year ago

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Verified Customer

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Anonymous Farmingdale, NY

I've had parts that is repaired, and the process was, you just had to wait for parts sometimes and but when the parts came in, it got fixed. I had to replace a washing machine and Choice didn't give me much money towards it. It seemed like a little low number, but I guess it's fair in the long run. I used that money towards purchasing a new washing machine.

1 year ago

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Verified Customer

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Jim Johnson City, TN

We're kind of beginners with it, new homeowners. So far it's been a positive experience. Most of the time you can't speak with somebody after the fact, it's more along the lines of leave a message and then you get an e-mail instead of a phone call back, so I'm always a big believer in talking to somebody live, having that human touch. But that doesn't mean that it didn't work out.

1 year ago

Choice Home Warranty Reviews