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jonathan rothwell Asheville, NC

I have had one interaction with Choice Home Warranty so far and it has been very good. Easy to lodge a request for service and the service was scheduled quickly. The technician was nice, polite and helpful.

8 months ago

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Verified Customer

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Gisele Chandler, AZ

I like the fact that Choice Home Warranty was very helpful sending out a repairs when I needed them and I didn’t have to wait too long And they saw some of my problems, and the people they sent out were very polite

8 months ago

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Verified Customer

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Valerie Clemmons, NC

I’ve used Choice Home Warranty several times. They immediately responded to my needs with competent service reps who made repairs. I am very pleased with Choice Home Warranty!

8 months ago

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Verified Customer

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Beverly Columbia, MD

I like the quick response and follow up by the computer. Some of the contractors were great some not so much. I was denied a fix that I thought should have been honored but let it go. Price for contract is very fair. Have been with them for several years and have used them for one home and 2crental units.

8 months ago

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Tina

I cancelled my warranty and requested a refund because after 18 months of no claims, because my hot water heater had to be replaced. And although it was still covered under manufacturer warranty which paid for the appliance, your company wanted to charge me $450 in addition to the $85 that I’d already paid. Because of this, I cancelled and requested a refund for the other 3 1/2 years that I had prepaid. I could not understand it since Choice would have had to pay for the heater had I not had a manufacturer warranty. So you would have saved the cost of the heater but still wanted me to pay $450 for non covered charges. For this reason, I left your company and went to another.

8 months ago

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Verified Customer

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Joe Bailey Aurora, IL

CHW did a great job working with me to replace my furnace. From securing an experienced technician through installation and commissioning, they communicated and were timely. Thank you.

8 months ago

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Verified Customer

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Mary Boardman, OR

It’s easy to notify Choice of a problem. I have to wait all day for service from the vendor. Their window is 8-5, so the whole day! That’s bad enough one day for a repair, but they never have the parts, with the exception of the plumber. Sear service never has the part and we had at least 5 calls for a repair they had trouble solving. How much vacation time do you have to take off for an ice maker repair?????

8 months ago

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Mario

I appreciate the service you have given me, we return to the efficient service

6 days ago

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Sachin Rana

I have had great experience with choice home warranty , they provide me with great number of essential home coverage feature. It insures security and peace of mind against the thefts and disaster in home and i think it is money used right. Their claim process is straight forward and dealer handles all the things after providing necessary asked documents .

2 months ago

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Melody Whitaker

I’m extremely disappointed! Up until now I really did not have any complaints about the company however with this last incident that has changed. Three times I have contacted Choice about the same issue regarding Central AC within a month-month 1/2 and clearly something is “off” I’m guessing only approving bandages for repair which brings me to time 3. They contracted the worse possible company Sears Home Repair. This company by far has no consideration for its consumers. Painting the picture: 105 heat index, confirmation texts and emails including the day of appointment, time between 8AM- 12PM. Sears no showed the appointment (different review). CHOICE was of no help with concern as the 12PM deadline approached and only kept saying to contact the company (Sears) and call them (Choice) back in no one shows in 2 hours. Needless to say was not able to get in touch with said repair company and after waiting 40 minutes and 2 1/2 hours later confirmed that a whole day was wasted. After reaching back out to choice the best I got was an okay we’ll reassign the claim. This AC issue should have been fixed the 1st time and definitely by the second.

2 months ago

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James Volheim

I,ve been a customer for over three years. I have been pleased with the service. I live in western Kentucky and sometimes it’s hard to get someone to come out fast, buys that would be the same without a service contract. People do things at their own pace. It is very easy to put in a claim online and easy to track the repair appointments. I will continue with Choice Home Warranty because they have always met my needs.

5 months ago

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Verified Customer

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Tom Glendale, AZ

The service was good. The garbage disposal stopped working and the technician replaced it with a new one which works fine. However, it was the least expensive model. I would have like to update to a more expensive brand/model even if I had to pay an additional amount. I would like to have had that option.

8 months ago

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Barbara Tallahassee, FL

We contacted Choice to have two leaky faucets replaced. I purchased the replacement faucets as I wanted particular styles to replace the old leaky ones. They were not particularly expensive but the Choice people did not answer my requests for compensation. The total for the kitchen faucet was $124.70 and the bathroom faucet was $47.19, totaling $171.89. The plumber received $249 per faucet installation plus the $85.00 fee. I have worked with another Home Warranty company for years and they were never this difficult to work with. I called Choice 2 or 3 times and no one would discuss this issue. Once our contract is up, we will most likely switch back to our old Home Warranty company.

9 months ago

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Verified Customer

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Kathleen Henderson, NV

I've only used it once and the process was easy. Also, I really want to work with companies whose employees are in the United States. I hate talking to a call center, trying to explain the problem and the person on the other end of the phone barely speaks English.

9 months ago

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Verified Customer

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Trish Kitchell Lebanon, OH

Choice Home Warranty has been great to work with through the process on deciding what type I coverage I should have and also with any claims. The contractors that they work with have been outstanding and they have been very quick to respond.

9 months ago Edited December 20, 2023

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Jerry Shallotte, NC

Good communication. Plumber did not have required part and company would not allow him to go to local store to purchase needed part. As a result, a follow up visit was needed to complete. Plumber did nice work and was a pleasure to deal with. I question company policy of not allowing him to purchase part to complete instead of scheduling another visit.

9 months ago

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Maurice

I don't have anything negative to say about them. When I call them, they answered my call. When I needed someone to come out, they came out within 72 hours. I have nothing negative to say about Choice. I'm a big fan and I promote them. I told my sister, brother, and friends all about them.

9 months ago

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Verified Customer

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Robert

I had to use the warranty last year for my stove. It was an older stove and they gave me a $500 gift card to get a new one. Then I had to use it again on my hot tub where they replaced the motor in my hot tub. I just did it all online.

9 months ago

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Lisa

They answered my call and answered my question. It's not fixed yet, but I have an oven that the gas company deemed unacceptable and put a sticker on and they sent out a repairman. I'm just waiting for the part to come in to get it fixed.

9 months ago

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Verified Customer

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William Melbourne, FL

I have used the warranty three times ans each time i received prompt and efficient service. From submission online of my claim until text message from the selected service company was one day. Scheduled service was the next day. The service was performed professionally and took less than two hours to complete.

9 months ago

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Charles Hydorn Hedgesville, WV

I liked the prompt service and excellent appponitment process. What I did not like was one time I had an issue which was set up quickly but when the contractor called me to scheduled he seemed confused as to where I was located and then we both found out that he would be coming from the Baltimore area which is about 80 miles from my location so I told him I would find a local contractor and he could cancel my request. Why do you not have service companies in the local area. I know many and will most likely contact them directly and not renew my contract with Choice.

9 months ago

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Verified Customer

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Donna Sellers Sellersville, PA

As a Choice Home Warranty client for a few years, I have been completely satisfied with the quick response when I’ve submitted a request for repairs, I’m contacted within 24 hours and their contractors respond quickly, sometimes on the same day.

9 months ago

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Emily Houston, TX

I like the fact that we have a home warranty to cover things, however, the problem is we’ve waited several weeks now to get our microwave either repaired or replaced. The tech came and looked at the microwave and said he’d search for parts and be back in 2 weeks with either the part or a new microwave. The day of the appointment, he never showed or called and we’ve called CHW twice to get the problem resolved and we were told both times to call back in 48 hrs if we haven’t heard from the tech. We have still not heard from the tech and we still do not have a working microwave. It’s been close to 4 weeks.

9 months ago

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Verified Customer

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Charlene Scott

Response to my problem, was immediate. The technician was prompt, and assessed the problem, and let me know what he was doing and took care of my case immediately. Even after having to order a new facets for my sink. Thank you, I have had great experiences and I'm very grateful for your service.

9 months ago

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Audrey Smith Powder Springs, GA

Choice Warranty does what it can to work with you on a resolution. On my call, I was not at all happy with the global contracting company I needed to "TRY" and reach to make an appt., but that was more the lack of customer service with THAT company. I told Choice to re-assign and they did, with no issues. I prefer a local, responsive company, and that's what I got.

9 months ago

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Leonard Elizabeth City, NC

Heat pump. Started blowing cold last winter, submitted claim, 1st tech assigned called me and said that they didn’t work for Choice and couldn’t fix my hvac. Called choice again it took 6 weeks to have another technician come by. By then it was 80 degrees and they couldn’t fix it. This fall, cold outside, submitted claim, no response. Called again. Received an email at 7 am saying technician will be here between 11 and 3 that day. No tech that day. (Wednesday). Called tech, said that they would call Thursday. No call. Still haven’t received call. Have started new claim. Still cold after 20 days .

9 months ago

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Travis Callarman Portsmouth, VA

I had no communication of itemized charges, neither covered nor non-covered. My replacement water provided was a 40gal versus the 50gal the plumbing company requested. I was told by the plumber that it was the warranty company who made the change. The lack of communication as to exactly where the $ goes and what exactly I'm paying out of pocket is frustrating and, in my opinion, unprofessional.

9 months ago

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Verified Customer

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Ahmad Akbarnia Cypress, TX

They assign a technician within hours of filling a claim. I picked Choice Home Warranty just few months ago. Their response time, follow up and customer service is the best of the past 3 companies I used. I highly recommend them.

9 months ago

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Verified Customer

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Eddie Yepez

When the temperatures outside were below freezing in my heat suddenly stopped working choice home warranty was there fore me asap and had my heat up and running in no time ! choice home warrenty is absolutely worth it for the time saved , money saved , security and peace of mind.

9 months ago

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Verified Customer

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Ronald Turk

Choice has been very good to the Turk Family. The Choice Team is very responsive and within hours you will get a claim number and a scheduled appointment for the necessary repair. The Turks are happy with choice home warranty.

9 months ago Edited April 10, 2024

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Donald Boynton Beach, FL

Is this about my last service visit? If so I put in my opinion. The technician did a good job. My problem was fixed and everything is good. These surveys can be a pain in the butt. You know I'm a paying customer of Choice Home Warranty so what's the purpose of this survey? Is someone justifying their job?

9 months ago

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Manette Columbus, OH

I had another company that did not give me very good customer service. Choice kept me informed throughout the entire process. The repair personal was professional. He contacted Choice to verify the repair and their response was within 5 minutes. This was my first encounter but I am confident their customer service is very good.

9 months ago

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Gary Cookeville, TN

We would highly recommend choice warranties to anyone wanting to protect their home. Could not asked for better or speedy service, and the service man who came to our home was very professional and knowledgeable, and took care of our problem very fast thanks choice warranties for taking care of us.

9 months ago

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Adrienne Miami, FL

I needed my sprinklers fixed. After almost 2 1/2 weeks and at least 3 calls later I get an email saying a sprinkler technician from Roto Rotor would be out the next day. I called them to confirm and was told they do not do sprinklers ever!! Also they had no order or did not know who you were. I called you to talk to a Supervisor and was given an Agent who told me he would send a message to the Supervisor to start an investigation. I never heard back from anyone since. This happened last week. The reason I had to wait for someone to come out as I was told, no sub contractors contacted your company. In other words, they could not get a company that worked on sprinklers. That is not an acceptable reason!!!! I pay each month for your service, and when I have a problem I expect your company to have professionals in the areas I pay for in my contract. I have had 2 of your technicians out and had no problems. I called one day and the next day someone came out and fixed the problem. Please have someone contact me to explain what happened. Thank you…Adrienne Kout

9 months ago

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Kathy Lee's Summit, MO

I got a very bad start on my second claim in a year… While I do feel the warranty is worth is, it can be painful. One claims rep that I talked to on a come-back (the original problem re-occurred in less than 2 weeks). When they tried to collect the claim fee a second time I explained that it was a come-back. He argued with me. I asked to speak with a manager no less than 10 times. He refused. I called him an idiot. (I apologize for stooping to his level!). He said a manager would call me back….. weeks later, I’m still waiting on that. Meanwhile, the next day I called back and got a very kind and patient customer service rep who LISTENED to me. She agreed, contacted the service tech, and got the Claim fee waived.thank you for hiring her!

9 months ago

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Larry Seal Beach, CA

Reasonable response time for scheduling repairs. Not required to pay when making the initial contact for service call. Capable vendors with no attempt to look for exclusions to coverage. Wait times to place a seevice call are reasonable. Annual rates for coverage are equal to or below other warranty companies. Satisfied thus far.

9 months ago

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Mohammad Houston, TX

I have been lucky with Choice Home Warranty as in last 3 years they replaced 2 major appliances in my house and rejected 2 minor plumbing issues that I was able to fix with a local handyman. I will strongly recommend that you buy the warranty.

9 months ago

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Ramesh Palm Beach Gardens, FL

excellent company, friendly customer service , and reasonable price. Would highly. recommend and I have been their customer for 5 years and would certainly renew again with them. I have referred a number of my family and friends to them because of ease of dealing with them whenever there were issues.

9 months ago

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Gloria

I think they're great. They took care of me right away. I'm very pleased with it, and I don't think they're very expensive at all. For what I paid, I would have hoped to have gotten a little bit more for my appliances, but like I said, I was happy.

9 months ago

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James

I think every time I've used it, it's been for A/C. I put in a work request and they came out, took them about 5 minutes, flipped the switch, and the unit started working again. So it was expensive for what it took to fix it, but it's good to have it up and running. I've had them come several times for eight different A/C issues and most of the time, everything's gone pretty good. I'd probably recommend them. There's always room for improvement.

9 months ago

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Anonymous

We went through the Choice people and they were responsive and sent someone right out. And the guy was able to fix it on the spot kind of thing, maybe it took him an hour and a half or something. So it was good. It was valuable. We haven't really had to use it very often, which is a good thing. But like all insurance, you buy it and you hope you don't have to use it.

9 months ago

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Michael

I've used it once and I'm very happy with the technician. The only complaint I have is Choice keeps sending me emails about other products that I'm not interested in and I requested several times to unsubscribe and I still get emails. The technician was great, the response time was great. The person I dealt with at Choice on the phone was great. It was overall a really good experience. Just take me off your mailing list.

9 months ago

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Madhusudhana

I used it two times. One is for my garage door not going down or getting stuck in between. The technician was assigned quickly and within two days the technician came and found out that the motor needs to be replaced and they did replace the motor. That is maybe worth $350 to $400, so the service was excellent. And at the time, I had an issue with the refrigerator ice forming. The technician was assigned but it took like a week or so. But he came and then he needed a part and the part was approved. And they replaced it after a week or so.

9 months ago

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Pat

Not long ago, during the heat of Texas, my air conditioning was not working and so I called Choice. They sent the young man out, a sharp young guy, and he fixed it in a very, very short order. The technicians who have come to my house to do the work have been really excellent.

9 months ago

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Anonymous

I trust them. They're doing a great job so far. When I called and placed my claim, they jumped on it really quick and they really was thorough. I asked a lot of questions that I needed to be answered and everything was great.

9 months ago

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Chad Sharp Atlanta, GA

Choice has been a great service. I purchased an older home and they have assisted with many unexpected repairs. The only draw back is that it will take several days or a week to get one of their contractors to evaluate the issue, then the issue has to be approved to be fixed. Sometimes it may require for them to come back out. They have been very fair in fixing the problem, you just have patience during the process.

9 months ago

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Kathy Kansas City, MO

I have had CHW deny a claim after they initially ok'd it. My dishwasher needed a new pump. The first vendor got it approved, but never showed up again, The second vendor had the new pump denied. CHW wanted to pay for replacing the dishwasher, except the price was way too low. I fought for a higher amount and received it, but they would only issue it as a Lowe's ecard. Another time, they sent a vendor for a gas pipe leak. CHW misunderstood the vendors claim, saying that the pipe was put in wrong and therefore they wouldn't pay for repair. I talked with the vendor and he said that is not what he sent them. He said that he would try to straighten it out, but was not successful. I have several other claims that have been denied or hard to settle, but you get the idea. If it's a simple claim, it usually goes through more smoothly. A few of their vendors are unreliable, yet I've had some who are very good.

9 months ago

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Rhonda

I would recommend it. Anytime I call, I get to actually talk to someone, not a menu, and they're always very helpful and they get someone here quickly. I just think it's a good value and it's very nice for a homeowner to be able to pay a service fee and not have a whole lot of extra charges.

10 months ago

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Malcolm

I can only speak about one experience, and that was excellent. I signed up online, I didn't speak to anybody. And then the guy who was supposed to fix the stuff came. It was pretty simple and it solved my problem. The guy was very nice and it didn't take him long to fix it.

10 months ago

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Anonymous

They repaired a leak under my sink. The plumber was there within a couple of days and finished the repair, so it went fine. I really didn't have much interaction with them, but the interaction I did have was fine. So far, so good.

10 months ago

Choice Home Warranty Reviews