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Verified Customer

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John

Terrible service. I was sent an email by Choice Home Warranty saying that I had appointment on June 6 between 11 and three. No one showed up when I called the repairman. He said the part didn’t come in yet and that he hast to put an appointment in there regardless if he has a part or doesn’t have a part, which to me, makes no sense at the very least. Choice Home Warranty should’ve called and told me that they would not be coming because they still did not have the part pretty sad and pathetic. I will not renew my subscription .

3 months ago

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Verified Customer

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Mitchel Laman

Kind of feel like it is a bait-and-switch. "Oh yes, we cover everything." But the fine details are (a) we only cover actual value not replacement value so...old dishwasher goes out and you get $246 to replace and the cheapest dishwasher is $600! Or "only covers materials not labor" so things like installation, delivery and sundry all fall on the owner. Sure, $246 is better than nothing but coverage is normally only a drop in the bucket for the full expense and you have to deal with their timelines and contractors. It's not all it's cracked up to be.

3 months ago

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Verified Customer

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Kenmar

Choice has been responsive to our needs and when our refrigerator could not be repaired, they sent us a gift card to purchase a new one.

3 months ago

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Verified Customer

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Laura Mather

They are a good company . Reliable and accommodating. The only time we were denied was when one of the items was not a covered item.

3 months ago

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Verified Customer

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Jack Raines

choice is quick to respond and they contact service companies who respond and who have always given me excellent service.

3 months ago Edited June 20, 2024

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Verified Customer

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Nancy

They have sent this company to my home a couple times. They show up on time, always resolve the issue and leave like you didn't know they were here.

3 months ago

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Verified Customer

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Linda

The companies that are assigned to repair my appliances only show up or call half of the time. They are not dependable or well trained. I had a problem with the door of my dishwasher and it took one month and three different repairmen to finally fix my problem.

3 months ago

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Verified Customer

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Pamela

Can't talk to a live person. Takes forever for a claim to be resolved. I have 5 people in my family and I was without a washer for a month. Without a shower for 2 weeks. I ended up replacing my own hot water heater. Horrible customer service. If anyone is looking for a home warranty company do not choose this one.

3 months ago

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Verified Customer

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Karen

Only 40 characters? Guess you really don’t want to know why I gave it 2*. Your sales people are the worst. I chose to not go with the amount of the plan he offered me 4 mos early. He said I won’t get that low offer again, but I told you so. Very rude and disrespectful. Hard to trust a company that promotes that behavior.

3 months ago

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Cynthia

I’ve had to wait sometimes a few weeks for someone around here to take the jobs! I also had 7 trips Inpaid for to get my garage door totally working again! That cost over $400.! People came Burberry not qualified . I had to buy a new opener, they didn’t code the request correctly and I didn’t have the receipt to turn in if I would be reimbursed! Just issues with each claim and wait time!

3 months ago

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Verified Customer

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Gary

I have had other home warranty companies and choice home warranty has been professional and quick to respond to my needs.

3 months ago

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Verified Customer

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Mr. Greg

Hello I had a credit with Choice Home Warranty but no one that I have been making my calls with said they seen it or choice warranty didn't inform them about it. So I lost $85 with you all and never got it back

3 months ago

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Verified Customer

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Shannon

I was waiting for three weeks for someone to fix my electric it was hot in my house

2 days ago

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Verified Customer

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William

More prone to wanting to compensate than fix .

2 days ago

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GREGORY HOFFMAN

Its worth it because I am getting too old to repair the stuff myself...denied claims are frustrating though. I claimed a leaking outside faucet and it was approved and repaired, another claim with the exact same type pf faucet (laundry area) was denied. Overall though I am please with the service.

1 month ago

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Thurston Jones

Again I didn't need service. It was a false alarm. I called and canceled appointment. You keep sending service survey. You all did well on contacting me. But no service was done.

2 months ago Edited July 16, 2024

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Erwin Lopez

I have been with this company for years I have had some claim one for my AC another for my dryer machine this claims were Ok not really satisfied with the final results, but still ok, I Just had one for my washing machine and really disappointed they always want to replace they do not fix and want to offer almost nothing, $349 and I paid $75 of deductible, so at the end I am getting $274 so it will be more than impossible for me to renew.

2 months ago

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Lynn

website is so easy to use to report a problem and arrange a service call for repair. Theh program does exactly as promised and sends service companies to repair every problem for just the $65 fee as detailed.

2 months ago

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Verified Customer

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Raquel Leverson

I like the ease of making a claim! We’ve had two claims that we’ve put in and have been able to get them rectified in a fairly short amount of time

3 months ago

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Allan Mason

I have an oven that is still not working properly after putting my claim in over a month ago and I was told yesterday that they wouldn't get the repair part until 29 May 24. If this was my refrigerator, I would have lost hundreds of dollars worth of food.

4 months ago

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Verified Customer

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Ray

H-VAC technician diagnosed the problem and got approval from Choice to repair. The upstairs unit was low on coolant. The unit has subsequently functioned properly.

4 months ago

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Verified Customer

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Deanne Morton

Unless you live in a large city this is an absolute total waste of your money. They don’t tell you this when you sign up. They can’t seem to get technicians to do service work. I made a claim in February for my washing machine and dishwasher it is not 5/15 and they still haven’t done anything except tell me I can pay for it out of my pocket and they will reimburse me not 100% but to what their fee schedule states they will pay. They continue to take my monthly payment without hesitation though. When you call all tell you is that they will escalate my claim to dispatch to give them 24-48 hrs. I’ve been hearing that excuse since the 2nd week in February. They don’t offer refunds for lack of ability to do their job efficiently. It has cost me over 2k to do laundry at laundromat. With the amount of money I’ve pd them for my policy and it is pocket expenses already I could have purchased new appliances that are covered by them. They don’t replace items as they state they will. Their lack of professionalism is unbelievable. Worst decision I’ve made. Don’t fall for their empty promises and lies.

4 months ago

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Verified Customer

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Matthew Mobilia

Had a issue with my freezer and water pressure in my bathroom Choice sent out two different companies, and each company was quick, efficient, and professional.

4 months ago

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Bobby

Nice man but he didn't find the problem. We had to pay over 3000 to another plumper for a new well pump since soon after your plumber left we had no water at all and we could not wait for several days for another choice warranty plumber. We had to wait for the initial visit. Choice said he was coming the next day but he came 2 days later and did not solve our problem

4 months ago

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Verified Customer

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Trey

Everything takes way too long. I need my washer! Now to be told I get a wholesale replacement price is just wrong wrong wrong. If you could get me access to wholesale pricing it might work, but Lowe’s does not offer that to me, so it really is not an ethical equivalent. Now to slap me in the face I’m told it will take 30 days to get my e-gift card. Really? Two months from when this started? I can not discuss this with anyone because I am unable to understand what your telephone customer says.

4 months ago

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Verified Customer

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Peggy

Paid for two visits for the same problem and neither of the people you sent diagnosed the problem correctly as to the issue with my central air unit. The company who services my units twice a year was able to pinpoint the issue with the compressor. I had to pay for the part and labor. I paid CHW $150 for two visits and had the same problem each time after the techs left. I have no idea what I paid you people for with this mediocre service. I think I should be reimbursed at least for one call for the same issue and for what I had to pay to the company I use for spring and winter maintenance.

4 months ago

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Verified Customer

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Deborah Martin

I had very good service when they come out to fix AC unit and Electrical problem. Very professional and told me what the issue was and did not take long to fix the problem.

4 months ago

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Verified Customer

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Chestina

I had 1 negative encounter with a company that Choice sent who I thought was trying to overcharge me and Choice will not send a different company if you're not satisfied. That is the reason for 4 stars instead of 5.

4 months ago

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Verified Customer

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Michael Wolfe

Fast next day service along with good communication with the dispatched representative showing up to do the job, makes Choice Home Warranty a terrific choice!

4 months ago

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Verified Customer

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Irene

I have always been treated with respect and it is well worth the money and it gives me peace of mind. I am 87 years old and you have been a great help to me.

4 months ago

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VAA

Numerous phone calls were required before I was able to speak to someone. Person I spoke to was rude. He was very abrupt and transferred my call where it was terminated. Had to call back and was connected to an offshore agent who I a difficult time understanding. Person sent out to repair my appliance was incompetent. I had to call another appliance repairman to complete the job.

4 months ago

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Verified Customer

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Willie

I had Choice Home Warranty for about three years. I made too claims, one was for a leaking washing machine, they sent out a technician he replaced a $15 dollar part, I paid the $85 dollars copay no problem. APR 28, 2024, I come home my water heater is leaking I make another clam next day a technician messages me and gives me a window of 11am til 3pm. He message my work number at 1.12pm saying he’s 30min out never shows, later another technician shows up look at water heater say it needs to be replaced needs to get with Choice Warranty. Choice warranty tell me my uncovered cost will be $592.00 on top of the $85copay for a total of $677.00 dollars.

4 months ago

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Verified Customer

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Shay

Basically, peace of mind and satisfied when it works the way it suppose to....very frustrating when it doesnt with all the loopholes to deny a claim with all the miniscule exclusions or when the service rep is marginal in advocating for me but instead uses the claim to get denied so they may get the bigger job with me.

4 months ago

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Verified Customer

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Barb

I had an issue with my toilets. It took a while to get the service appointments set up, but once the service rep got here it went well. So I was satisfied. This was my first opportunity to use the program. So far so good!

4 months ago

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Verified Customer

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Harrykearsley

Original plumber recommended a new pressure valve. You sent another plumber to check his assessment, I think it was a good idea,he said I did not need one now but because of age would need one later. So you would rather wait till I have the same problem

4 months ago

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lorelei clouse

Repair men were not clear about setting up return visits to put part back on machine. Part was here the next day. Still waiting to have it installed . Won't be here until next Monday. 3 weeks waiting.

4 months ago

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Gilberto

I’m disappointed in our warranty it didn’t cover our A/C $21,000.00 out of pocket and our refrigerator was an LG and you only cover half of it so we purchased a new GE refrigerator $2,000.00 out of pocket maybe we need to look for a new warranty?

4 months ago

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Verified Customer

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Fred Downs

I did not like that I had to go thru Choice Warranty in order to communicate with the repair technician. I would prefer to be able to directly contact the repair company to give updates.

4 months ago

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Jerrie Clark

It an unbelievable experience. They have took care of 3 of my appliances and have done an excellent job. Always on time and friendly and experienced contractors.

4 months ago

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Clyde Liesman

Although CHW has the convience of a single contact to find service technicians, I am still unsure if there is an actual cost benefit for us. Also, I am also a bit unhappy how when an appliance needs to be replaced, the warranty does not cover the actual cost or the installation. Still deciding if we want to renew.

4 months ago

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Jarred Church

I paid for the extra roof coverage. When I had a leak they claimed it was an issue that was not covered by calling it more than it was. The time they came to fix the built-in microwave was good, but calling the company that came out directly to get a price for a service call for a microwave, I found out the service call would have been the same price. So no real benefit to a Choice warranty unless it is a large appliance that needs actual parts to be repaired, but then they would probably deny the claim.

4 months ago

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Kathrine

We are very disappointed with the first claim, with our bathroom faucets repair. Sassaman Services was sent. Our faucets are worse than before they wererepaired. we They told me I had to call Delta for new faucets. Delta is sending replacement parts. Sassaman is supposed to return on April 22 to install. Sassaman Services has terrible reviews, and an "F" BBB rating. I'm afraid for them to do anymore repair work . If this is the quality of repair services we can expect from Choice Warranty. Want to cancel our warranty and get a refund from Choice Warranty. I have tried calling and a sending a message on their with no response. Sassasman Services have left our bathroom faucets worse than before the repairs. the first part of this message is not showing up on this message. We would appreciate a human calling us regarding this situation.

5 months ago

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Kim Grice

5 months ago Edited April 17, 2024

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Stella

When you have a problem with a repair tech they send you, you expect that they will stand by you if service is not delivered. I tried calling over and over but you always end up in a recording to have you leave your number. I did leave my number several times but never got a call back. It is so frustrating not to be able to speak to a person when you're not getting the service you had purchased the Warranty for. For one service claim, I had 4 visits from the company that they had sent but, to no avail, they never fix the issue.

5 months ago

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Yuki

Pros: Fast response for an initial claim. Cons: not flexible options for replacement. Manager/claim specialist are never available to speak with. Their phone message is always full and can’t leave a message. Email address is not disclosed so there’s no way to communicate with a claim specialist

5 months ago

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Deborah

Undoubtably, the worst warranty company to date. Your add and contract, stipulates, plumbing lines must be in good working order on the date that the contract was purchased, ours was and much later became clogged, your advisement and our contract further states, you will unclog the line , repair or replace. it. Our kitchen sink line(pipe) remains, clogged, will not drain!" Your ads and contracts DONOT says, Choice Home Warranty, will attempt top UNCLOG the lines, rather you say, WILL REPAIR or REPLACE??????? The people (workers of Choice Home Warranty, that made the decision, NOT TO REPAIR and/or REPLACED our line, should be immediately, if not sooner, be fired/ dismissed. This fiormer customers, terminated our contract with Choice Home Warranty, due to the above mentioned decision. Exmerely Bad Company!"

5 months ago

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Daniel

So far we have been without a well functioning fridge for over SIX WEEKS . The initial response was good , the wait time was tolerable until the appointment , but the length of time to wait for back ordered parts was not ! ( we even had a part for a convection oven delivered by mistake .) We have contacted the contractor several times by phone and e-mail waiting for instructions . Luckily , friends and neighbors have stepped to make this less of a disaster .

5 months ago

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Joe

Very pleased with this company. Everyone one who have come to my home have been very nice. Fixed everything. Great company. Great service. Thank you very much.

5 months ago

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Janice

The associate did not put my complete plumbing issue down. I ended up paying for one minor clogged sink and not the complete bathroom drainage issue. Tech could not address the whole issue due to this error. The problem is still there.

5 months ago

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Emmanuel

First two assigned techs were scheduled 6 and 8 days later instead of the 1-2 day turn around. Plus they were over 35 miles away from home instead of being closer. None of the first two techs returned my calls. Both were long distance calls. Customer service did not ask the make, model serial number of my GE dishwasher so the tech would know what he was dealing with. Luckily I contacted Nolan from Layer One Solutions explained the problem. Nolan was a first rate tech who explained the control panel problem.

5 months ago

Choice Home Warranty Reviews