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Verified Customer

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Steven Blue Springs, MO

Called for service on a faulty water valve. The claimed was denied, but I needed the work done. So I paid the tech to do the work and appealed the decision. After talking to the rep he agreed to pay for the repair. But when I said I already had it repaired by the tech you sent. You again denied my claim. My real estate agent called a contact he knew and was told that you would then write me a check…still waiting on the check almost a month later. Your company is not one that I would ever recommend to anyone!

7 months ago

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Verified Customer

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Secil

They respond fast. I think one time we had a problem with the breaker circuit, and they responded so fast and they came and fixed it. And then a problem with the stove, the numbers didn't appear, and they fixed that too.

7 months ago

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Verified Customer

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Melissa

I never had to call customer service before. I just did a claim online. The people contacted me and let me know what time they were coming, they came out and fixed it, and that was the end of it.

7 months ago

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Verified Customer

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Charlene

It's hard to get a hold of a person. I called the toll-free number and left a message. They never did get back to me. I called back the next day and reported it, and then they did send me an email. I renewed and I have recommended them.

7 months ago

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Verified Customer

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Annette

I'm in the process of using it right now. My washing machine is not working properly. It's leaking and the service company who they assigned to this repair is coming tomorrow.

7 months ago

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Verified Customer

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Lisa

Way too many communications on signing up for a homewarranty when you already have one. Took way too long for someone to get back to me after my first request for repairs. Had to send another request. Really no communication on how things were going. And when our refrigerator would be fixed. Then a week later said they would be at my home the next day.

7 months ago

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Randy

I wasted 2 complete days waiting for a technician to show up from an appointment that was scheduled through Sears. The technician was the nicest person in the world, but Sears customer support, well let's just say, when you outsource work to other countries on the other side of the world, they customer service lacks the service part.

7 months ago

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Verified Customer

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L

I'm not really happy with them. I've had a washer repair scheduled. They came out December on the 20th. He ordered parts, they came about 3 days later. He's scheduled to come back on the 27th. I waited all day that day and the next day and he never showed, and I never heard anything. I called Choice, they said it shows my account I canceled my call, for the service. I said I didn't call anybody to cancel. Why didn't he come? They said 'Well, it's showing cancelled on our end.' And I said, you better look again. So he said, we'll get someone to call you. And I had to call them a second time. And then, of course, there's no telephone number. I tried to do a chat with them. Choice wanted me to fill out my name, number, the washer, the complaint, and pay $65 more. I already paid for it and all this stuff and I just got out of it. So this has not been a good experience at all.

7 months ago

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Verified Customer

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Richard

I seem to call off hours when it's less busy for me. And sometimes there's some language issues. Sometimes there's issues where things don't make sense on what they're telling me. I had an issue with the ceiling fan, and I had an issue with light fixtures. And I was told that, even though they're both electrical, they are not considered electrical, one is considered electrical, and one is considered mechanical. And even though the same person comes out to fix them since there are two different issues, electrical, and mechanical, that I am responsible for two co-payments. So that made no sense to me. The gentleman I spoke to couldn't explain why this is the way it is. The people they send out seem to be knowledgeable, they seem to know what they're doing. Those have been all positive experiences with the people that have come out. It's more just the people on the phone.

7 months ago

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Michael

I had my first time using it in December on my refrigerator. They ordered the part on December 12th, and I believe it was supposed to be installed on December 29th. I do not have the part yet, and it's January 4th. No one can tell me when it's going to be received to fix my ice maker and my refrigerator. I keep trying to call them to see when they're gonna get my parts in, and it's hard to get to them, and they keep telling me to call someone else.

7 months ago

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Verified Customer

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Michael Hopewell Junction, NY

I like the fact that choice home warranty worked with me to get a reasonable price for me to get a new washing machine. it is a smaller unit than the one that I had , but, I am grateful.

7 months ago

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George VA

I liked the work done by the Sears representatives, except for the fact they took two weeks to get the part delivered. However, their work was effective and timely once the part was delivered. On the other hand, the NIL technicians did an excellent job replacing my hot water heater. However, the fee I had to agree to pay was exorbitant and covered parts they did not have to install. This smacks of robbery and I was extremely dissatisfied with it. A fee of $250 would have been high but reasonable. The $590 I had to agree to pay was totally ridiculous.

7 months ago

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Verified Customer

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Agnes Vozari-Kimmons Houston, TX

We had 3 claims that were all approved and saved us a lot of money. All service providers communicated well on arrival time and completed all 3 jobs well. All were polite and professional!

7 months ago

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carla kurth

The last project that I asked for help with you couldn’t find anyone to help us. So I filed a claim and I ended up paying for the parts and then I had to find a contract person to fix the April air. Basically it was just a wire not connected. Before that I had a stove that needed a motherboard which kept being back ordered. I bought a new stove then the part came. Got no help in sending it back. I called all the numbers. To get the correct address. At my expense again I sent it to the last address the part came from. So I do hope that this is not the norm.

7 months ago

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Robert Stephens Longview, TX

Liked the rapid response to my problem, and the contractor that Choice selected to address my refrigerator problem. Didn’t like being unable to submit my claim online. Also, found it very difficult to understand claims representative due to English language difficulties.

7 months ago

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Verified Customer

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David Rock Hill, SC

The times I have had to use Choice Warranty I have been very pleased. The workers came and took care of the problem in a timely and professional manner. I am very pleased with Chooce Warranty.

7 months ago

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Verified Customer

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Lynda Aurora, IL

I liked the fact that my claim was handled quickly and smoothly. While I have had Choice Home Warranty for quite a few years, this is only the second or third time I have used it. Well worth it.

7 months ago

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Lynn

They responded very quickly and sent out a repairman. The repairman was very polite and took care of our problems immediately. I would recommend them to someone else who is looking for a home warranty.

7 months ago

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Verified Customer

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Margaret

It's always at the end of the year that we need to use the warranty. One was plumbing, plumbing seems to be an issue. And the second was the dishwasher, but that was fixed with other problems. They did a good job there.

7 months ago

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Steven

They're very responsive. They're very nice. But we're still waiting on the parts - it's been 2 weeks. It is a holiday, so it might not be their fault, but I sure would like to get that work done.

7 months ago

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Alexis

My hot water tank went out and they got someone in. He's supposed to be coming today, actually, my claim is not fully completed. So as far as I know, everything is going good.

7 months ago

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Prakash

I feel that Choice Home Warranty is responsive, very quickly to respond to the claim submitted. But then they do not have enough vendors, so eventually, they want the customer to find their own vendor and that process drags on. When I signed up for Choice Home Warranty, I would have expected that they'd have a whole lot of suppliers for plumbing, electrical, etc. But it seems every time I put in a request, it sometimes takes up to 7 days and that defeats the purpose.

7 months ago

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Troy

I've used my warranty about 5 times for my refrigerator freezer. They've had to replace several things in it but they have been very good about getting those replaced, especially the last time. Sometimes they don't get here when they should.

7 months ago

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Kimberly

They are quick to help service calls but the quality is lacking. After my built-in microwave went out they said they would replace it and I elected to take the cash equivalent which turned out to be a Lowe's gift card for the amount of $191. I was a little surprised at that amount but I accepted it and then I found out it takes up to 30 days to receive it, it's interesting that it takes that long I'm not that impressed so far I'm not too sure if I will be renewing with them this is my first year with them and I have had better warranty companies I might just go with them next year.

8 months ago

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Yesenia West Palm Beach, FL

Choice has many hidden clauses that go against the customer when service is needed. For example, I had a glass top stove that cracked due to internal burner damage and it was not replaced because Choice does not cover physical damage. Also, the time from claim to getting vendor is too long. Choice is very quick to deny claims even when there is substantial evidence submitted. They do not work with the customer at all nor offer any alternatives.

8 months ago

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Verified Customer

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Hassan Mohamed Cassville, NJ

I like Choice home warranty , and I like very much the technician that came to fix my garage , That Technician was very good man , he care about his work , and he was very humble to explain everything .

8 months ago

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Christopher Hopewell Junction, NY

Really great warranty company. What I have noticed, post COVID, response times for repair are unacceptable - took 3 weeks to repair washer - come out, order parts, repair.... too too long. Otherwise the company itself has been good - I think it's more of a vendor issue.

8 months ago Edited February 16, 2024

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Brie New Albany, OH

So far so good. We have only had it for a short time but had to make a claim already. It was very easy and we had someone out right away. They seem to have fixed the problem but we are still monitoring it.

8 months ago

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Paul Zwiebel Englewood, CO

The Warranty covers most appliances and many repairs, making it fairly comprehensive, affordable, and a good value. There may be delays because the number of contractors who accept warranty work is limited and they must get approval before proceeding with repairs.

8 months ago

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Jermaine

I got prompt service. When I called, they were an immediate point of response. Whatever time of day, I got a notification immediately. Great service. I'll probably keep the service with me wherever I go.

8 months ago

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Verified Customer

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Rosmarie

I needed to use my warranty because my dryer stopped and the fellow that came by and fixed was just absolutely fantastic. He fixed that in 10 minutes and put everything back in place. That was a wonderful experience.

8 months ago

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Kim

They're very responsive so I don't have to wait on hold for a very long time, or I don't get bounced around from representative to representative like I did in my previous place.

8 months ago

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Gary M Honor, MI

The big problem is, you cannot find technicians, especially plumbers who are willing to work for you. We had a plumbing problem in our house, and it was open for a month, because no one would accept your contract because they told me you paid them less than standard, and it took 30 to 60 days to get paid. We ended up having to find somebody ourselves and to do it.

8 months ago

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Mark Schwartz Chandler, AZ

Recently, we had a problem with our dryer, and we put in the request for service. And once the person arrived, they fixed it fairly quickly and life was good. The only drawback was the amount of time it took to get it fixed, about 4 or 5 days.

8 months ago

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Donald

The vast majority of the time, particularly if it's something like plumbing, it works great. With appliances, it can be a longer time period to get things resolved and if the company chooses to not repair an item that is not repairable, their replacement policy could stand some fine tuning.

8 months ago

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Linda Durnin Bryan, TX

They are very quick to response. I just bought my home and have had to contact Choice twice. Choice does everything they can to resolve the problem. I am very impressed and extremely thankful that I signed up with Choice.

8 months ago

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Anonymous

Last time I called your group for assistance, they had people out right away. And in this particular instance they couldn't, and they didn't tell me; I had called them back. And then they told me someone will be out tomorrow. The guy came out the next day and did a very good job of replacing the thing that broke. I have no complaints about him, but I was not made aware of the fact that they weren't going to come today because in the past they've always come the same day I called.

8 months ago

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Anonymous

The workmanship is good, but the only thing is it takes more days to complete the work. Say, for example, first, one person will come and he will do some suggestion, and then another person will come and he will solve the issue. So that is taking an extra day or a week to complete it.

8 months ago

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Hector

They respond right away. The technician called me in a day or two. And the last company I was reaching out to took more than a week to fix my problem. So I am very happy about your company.

8 months ago

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Sanford Simmons Scottsdale, AZ

Initial response was fast- but the plumbing company sent had a very dubious track record. They did complete the work satisfactorily however. It seemed wrong that Choice made me have to interact with the water heater manufacturer when the warranty was void due to the fact that I was not the original purchaser of the heater.

8 months ago

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Perry Leesburg, FL

Choice home Warranty is a reliable service for home owners. They immediately took care of my running toilet by replacing all of the parts. It was like getting a new toilet. Thanks Choice Warranty. 😊

8 months ago

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Carolyn J Lane Benton Harbor, MI

I was rather concerned that the plumber that was referred to me was one with all 1-star ratings. Since I was aware of this individual and chose to have another company recommended, it ended up that I had to find a reputable plumber (I would rate a 10!) to get the ejector pump replaced. I find it hard to believe that a Company would recommend a subpar technician to complete work in my home. In the end, I was happy that I was able to find a reputable plumber, which I will certainly retain in the future if the need arises.

8 months ago Edited January 19, 2024

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Gondolfo

Tjhe hydronic pumps was frozen, the tech was able to make the pump work. I was surprised that he did not replace theo pump, now waiing for the pump to freeze up again and another service call, however for the time now, the pump is working.

8 months ago

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Dawn Norwalk, CA

Ease of calling reporting issue and requesting service. The contractors we have dealt with have all been very professional and able to diagnose and repair the problem quickly.

8 months ago

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Hiran Herat McLean, VA

Good professional was sent. Who took care of my problem well and a claen and professional manner. I would recommend Choice Warranty to all. Good and a reliable company and fast serive.

8 months ago

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Babsy's here

It can get frustrating when you wait for a tech to pick up the job and may have to wait days...You may get a tech who really knows his job and again techs who don't. All in all, I am satisfied with choice.. Been a customer for approximately 5 yrs.

8 months ago

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Jessie Fort Worth, TX

This is my first year using choice home warranty. And I had just had one Maintenance problem, since signed up. .l. The company took care of the problem, And I was happy with the resuit's . Looking forward to working with Choice

8 months ago

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Anthony Mangano

I wish I could leave more stars , unfortunately this repair took much too long. It’s winter in the northeast and I was without heat for a week. Thankfully the temps weren’t to low and one of my other zones was working. Choice had trouble getting someone to do the job because they wouldn’t pay what the contractor needed to do the work.Two contractors later they got a good technician and paid him the price he asked. He did the job quickly and completely. I’m very satisfied with him but disappointed in choice, I feel the job should have been completed a lot sooner.

8 months ago Edited January 17, 2024

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Lisa Mazza

When you open a new work request, you do t get to select who the work is assigned to, one person wasn't a legitimate contractor, so the process of posting my work request had to start over. The responses you get from CHW are "canned" not personal to you at all, in some cases they don't even pertain to you questions or your responses. ( Just like you're "button" reads Amazing. I don't think this response is Anazing). Once you do get someone to your home, they have to have the work approved and in two instances it took weeks, one issue was my furnace was not working in November and wasn't fixed till December.

8 months ago Edited January 3, 2024

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Eric Shapiro Austin, TX

Choice Home Warranty's co-pay is the lowest in the home warranty space and their annual contract rate is also extremely competitive. However, as with all things in life, you get what you pay for. This is especially true with home warranty companies. Specifically, it is extremely important that you read the fine print in their warranty contract, because they go by every letter of this contract. And if the language ism't 100% clear, you should assume that the contract will be interpreted in their favor. Also, be advised that replacement of broken items is only covered up to "builder grade" level, meaning that if you have an expensive item that is covered that can't be repaired, the replacement item, or amount reimbursed for the replacement item, will be at the lowest level possible to replace the item (e.g., an expensive chandelier can be replaced by a cheap bulb with a little glass fixture...and that is the replacement cost/item that will be reimbursed). Also, while most of the customer service reps are very friendly, they are sometimes hard to understand as English is not their first language. This can lead to some very frustrating situations where you have to repeat yourself multiple times to get your message across.

8 months ago

Choice Home Warranty Reviews