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Verified Customer

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Mike

Easy to file a claim. They came the same day, finished the job the same day. Very Happy with the service.

2 months ago

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Verified Customer

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Michael

Took a long time for the technician to make contact with CHW to get approval for repair. CHW needs to increase there staff.

2 months ago

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Verified Customer

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Meechel

They do not have a technician in my area ever! It takes them forever to respond to my question! They haven’t meant my claims! I am still waiting a month later to get water provided in my house! I wish I wouldn’t have paid a lot of money for this service!

2 months ago

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Verified Customer

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Lisa Funk

I wish I could give them a higher rating, but unfortunately, I haven't had the best of luck with Choice. Their call center is out of the country and they are horrible to work with.

2 months ago

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Verified Customer

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Kelly Porter

Horrible. You didn't even pay for all the cost of my fan when I pay you a monthly fee and an 85 dollar service charge. The fan was 150 and you paid 70. I had to pay the difference. That is not what I expected. Unexceptable.

2 months ago

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Verified Customer

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Shed Barber

Scheduled service call last week (Thursday ) for today. The AC has been out during record Heatwave with my Mother & Aunt (80+) stuck inside. Called Sears - said no record of the appt confirmed online. Told me to call Choice. Such a disappointment after renewing within the past 72hrs

2 months ago

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Verified Customer

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Robert Whitmer

My washer could not be fixed. So I'm suppose to get 343.00 dollars on a card at Lowe's in 30 days. Takes that long to get the card. So I have to be without a washer for a month because they Don't want to give their money up. By the way, can't get a washer that sheep.

2 months ago

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Verified Customer

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Jeffrey Foster

Good communication, fast service. Omar is a great business man and looking forward to doing more business with him.

2 months ago

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Verified Customer

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K Grosso

Cristian was very helpful and informative and answered all my questions. He was very thorough in his work.

2 months ago

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Verified Customer

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Alice Boone

The best warranty Company! Reasonable prices . My Ac went out they got on it ASAP. Thanks CHOICE HOME WARRANTY

2 months ago

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Verified Customer

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George

it was going to take 2 weeks to get my air conditioning repaired in 100 degree days in Texas. we are also elders. That was terrible service time. Unacceptable. i would like a refund of balance of my contract. Was called in on June 21, 2024 said would repair on July 5,2024.

2 months ago

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Verified Customer

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Cherry Park

This is a great company. They get someone out to take car of the problem. You don't wait days before someone comes.

2 months ago

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Verified Customer

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Charles

When the company they hire does not fix the problem and company leave it up to to contact choice to get the repair fix and you still waiting on both companies to respond. It stinks when you have to do their job.

2 months ago

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Verified Customer

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Gary

Worst experience I have ever had. Job still hasn’t been completed and Choice Homes doesn’t seem to want to help Paid my service fee and the company declined to do the job. Was told a new company would be given the job and I would not be charged a new service fee I don’t believe it. It’s been over 3 weeks

2 months ago

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Verified Customer

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Dottie

Takes entirely too long to fix problems was without air conditioner from 6/13-6/25 innextreme temps. No hotel money no where to go. Then made me pay 354.00 for charges they wouldn't cover. Ridiculous. No discount or nothing

2 months ago

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Verified Customer

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Michael Jackson Jr

Very misleading company. They state they cover a list of things in your home but when you submit a claim they don't approve the claim stating they don't cover it. Very frustrating and not worth paying a monthly fee if your company not going to fix things that you say you cover.

2 months ago

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Verified Customer

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Melissa

I had a frustrating experience with Home Choice Warranty when my refrigerator wasn't cooling. The technician they sent couldn't do the work because he doesn't work on closed systems and couldn't add Freon. Now I have to wait another week for a different technician. Disappointing service.

2 months ago

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Verified Customer

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James

I found the coverage of this service to be very limited. Although I had a long term contract, I wouldn't renew it. Overall, I was disappointed with the service and wouldn't use them again.

2 months ago

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Verified Customer

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Mary

Most of the time, the contractors don't show up or claim they can't do the job, despite being sent by the company. It's frustrating dealing with this unreliable service.

2 months ago

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Verified Customer

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Ed DiNapoli

No payment after claim was agreed. Filed claim with an paid and active policy. Said they would send me a check for the claim on dishwasher that was covered under the policy. I was unhappy with the settlement and canceled the policy after the agreement pay the claim. They refused to process the check. This is Fraud

2 months ago

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Verified Customer

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Ray

The air conditioner had a problem, but the company resolved it in about 2 weeks. Overall, great service.

2 months ago

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Verified Customer

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Basem

I've had multiple frustrating experiences with this company. They only offer one option for service, which led me to cancel appointments. Technicians failed to show up or complete jobs, leaving me without a working dryer and dishwasher. Communication was lacking, and I was left feeling dissatisfied with their service.

2 months ago

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Verified Customer

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Bulus

I was disappointed with the slow response time and service from the company. When our heater wasn't working, it took a week to get a technician, leaving us in the cold. I won't be renewing my coverage with them.

2 months ago

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Verified Customer

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Suzanne

I had a terrible experience trying to get my refrigerator fixed. After promising to fix it, the service never showed up or called back. It took over 3 weeks for them to inform me they couldn't fix it, with no communication in between. The whole process was a nightmare, with horrible service and communication from the start.

2 months ago

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K Peppers

Listen to the reviews below. Stay away from this company. Worst ever. I had American home shield should have stuck with them. Latest issue of many the garage door spring broke, looked at the contract they literally dont cover anything if the garage door breaks except the motor. If you buy a high end whatever and they have to replace oh well you get the lowest end model of whatever you bought. And dont EVER let them tell you to coordinate your own service and they will repay you, because they wont. Doesnt matter what company you choose it is higher than what they would pay. They will make up whatever excuse not to pay your claim. Good luck in adjudication when they disapprove of your claim for whatever reason, one time didnt even get call back from person the other just say sorry we dont cover it oh well. JUST STAY AWAY!.

1 month ago

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Mike

They do not replace your appliances with equal or greater value as they claim to, they cash it out at their cost which is about a third of what you can actually buy it for, which is also cheaper than their willing to pay to repair the item, they paid me $1100 to replace a $3600 refrigerator & now $400 to replace a $1500 freezer They have lawsuits in different states for fraud, I personally am filing complaints with the attorney general & the BBB DONT FALL FOR THEIR SALES PITCH they used to be really good I’ve had them for over 15 years but they said they changed a couple years ago, & they won’t tell you that, it’s in the fine print

1 month ago

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Verified Customer

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Darlene

Repairman said that part would be in on June 17th, and he was here on the 17th to complete the job. I would highly recommend them.

2 months ago

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Verified Customer

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Cyndi Peterson Salaices

This is the worst home warranty company I’ve ever dealt with. They stopped covering items that had been covered before. Same contract, same appliances, but they just made up lies as to why it was no longer covered. They also sent an insult of a replacement amount for another appliance when they no longer wanted to cover repairs. Horrible customer service. It has been an extreme displeasure dealing with them.

3 months ago

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Verified Customer

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Kelly Bushnell

Our air conditioner unit died and we Choice Home Warranty worked quickly to get a new whole home unit installed. Very happy with their service.

3 months ago

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Verified Customer

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Shanna

I had to pay $9,800 out of my own pocket towards a new ac when choice home warranty did not help. Choice home warranty denied my claim and said it was from previous damage. I have no idea why they would say that when it was working great until I had to put my claim in ! Even my ac technician’s said Choice Home Warranty is horrible to work with. They never approve anything. Thanks for nothing choice home warranty

3 months ago

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Verified Customer

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Danna

They send cheap labor companies and these companies do not do their best work. They also are hard when things are not done correctly to get the same company back out to fix it.

3 months ago

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Verified Customer

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Sherri

I am really pleased by the quick response to my claim, and the quick resolution to my problem. My dryer & washer are working great now.

3 months ago

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Verified Customer

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Dennis

It's been at least six/seven weeks since we called about two appliances and they are not fixed yet!! The refrigerator is in process of repair but the clothes dryer isn't being attended to! The repair company Affordable TV and Appliance came out evaluated the dryer, collected $65 and has done nothing else. Blames Choice for not approving parts. We're not happy.

3 months ago

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Verified Customer

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Sheree

I had to call twice for the Air Conditioning to be fixed, therefore required to pay a second copay. Also, I am experiencing the same issues with my garage door after having it serviced twice.

3 months ago

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Verified Customer

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dranotoon

Took a long while to get a technician. Tech wanted to replace entire shower faucet, you said no just washers and knobs. Now we have no precise control over the hot and cold water for shower. Drip almost completely fixed and we're still waiting for tech to return to fix the clunking sound hot water makes when faucet is turned on. Did you nix that too?

3 months ago

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Verified Customer

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Susan Vallone

My built in oven needed to be replaced. and the only offer I got was $549, which I accepted as your representative was rude and abrasive and said that was the most as they only offer wholesale price and they do not offer replacement. She referred me to purchase an "open box" from Best Buy which stated parts were missing. A built in over on sale is close to $1,000, so out of pocket without installation was close to $500.00. What kind of warranty is this?

3 months ago

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Verified Customer

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Karen

I can never get through to talk to someone about my coverage or if I need to explain about what going on. The only time I can talk someone when they are try to push renewal. I have had to pay full price out of pocket for services because I could not get through to someone at CHOICE. Most of the time the attitudes are horrible and unconcerned

3 months ago

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Verified Customer

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Mark Carter

Great service and value with Choice! Would recommend to any home owner as a “must have” to avoid huge bills for repairs.

3 months ago

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Verified Customer

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Mike Heath

Everything went well.. I been a member 5years and i been pleased with how fast they send service to fix the problems I've had.

3 months ago

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Verified Customer

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Sheri

Filing a claim is a lengthy and difficult process. The technician answered the original questions asked by the claims department. They responded with more questions, he responded with answers and for two weeks they’ve been going back-and-forth with questions and answers. Every time he supplies what they need they come back with more questions and still no results. Because of the length of time this is taking, I now have additional repairs that are needed not only to the part in the original claim but surrounding areas.

3 months ago

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Verified Customer

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Brian

Very disappointed with a air conditioner repair that was denied. Vibration caused the brackets to break on the fan grill and the fan fell. They claimed that vibration was not normal wear and tear and therefore denied the claim. They were not interested in speaking to the technician directly even though he offered. Really disappointed with the lack of integrity of the claims review and appeals team. They obviously were not interested in hearing the truth as it would have required a major repair of around $850.

3 months ago

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Verified Customer

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Matthew

I like the services I have received and the peace of mind of knowing that I can only count on someone to repair broken appliances.

3 months ago

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Verified Customer

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Linda Krug

This was a nightmare. My fridge quit so I called them and it was 3 days before a technician came and he couldn't fix it, had to order parts. From there it was 1 month until a technician came to my house. One very stressful month. How long is one expected to go without a fridge. Finally we had to go buy one. No one communicated with us and phone calls only made me angrier. And they won't refund me for the service call . Don't do business with this company, they're terrible

3 months ago

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Verified Customer

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Linda witkowski

I have excellent service, communication and results. I highly recommend Choice warranty service to keep a home updated and running smoothly.

3 months ago

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Verified Customer

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Harvey Fisher

I had a contractor contact me on a Sunday to set up my appointment. I am very pleased how smooth this went. He was able to fix my a/c unit.

3 months ago

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Verified Customer

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Lian Valdivieso

Excellent customer service, experienced workers, on time and fully equipped with expected and unexpected materials for servicing.

3 months ago

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Verified Customer

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Abdelrahim Ballal

They are very responsive and respect the time. Very professional in their communication. Will definitely recommend them.

3 months ago

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Verified Customer

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C De Los Santos

I was very pleased with the contractor chosen by Choice Home Warranty and service provided. They were able to resolve the issue.

3 months ago

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Verified Customer

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Stanley Shelver

- The claim from May 1, 2024 still has not been resolved for my overpayment of the service call for a Fischer Paykel dishwasher. - Each year, I start getting calls and texts from Choice asking for me to sign up early. The calls start about 3 to 4 months prior to the actual end of the warranty contract. This is annoying and has now become an irritation. - Calls to the Service Center are not answered but routed to another department and no action can be taken. - Calls to the Service Center are not followed up.

3 months ago Edited June 21, 2024

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Verified Customer

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Michelle

Excellent Customer Service. Each time I call or put in an online request, I get through right away. The folks they send do an excellent job.

3 months ago

Choice Home Warranty Reviews