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Verified Customer

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John T

I love this warranty, it is very reliable and always comes through in tough times.

1 month ago

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Verified Customer

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Jody Julkowski Nelson

The customer service was excellent and the repair I needed was prompt and efficiently completed.

1 month ago

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Verified Customer

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Sarah Ketner

It took a long time to get someone out to my house but once they did it was done correctly.

1 month ago

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Verified Customer

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Carmalita Jackson

How easy it was to submit a claim and the company sent someone out in a timely manner.

1 month ago

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Verified Customer

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Paul Davis

Sears Home Advantage is a terrible partner. Impossible to speak with anyone on the phone. Replacement parts have not been delivered and their support is totally non responsive

1 month ago

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Verified Customer

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shreyas ganta

Good response on requests. The service technician scheduled the service conveniently.

1 month ago

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Verified Customer

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David Quenga

I would not recommend Choice Home Warrenty. the whole process took way too long. everytime I called, the agent didn't have a clue what was going on. just got the run around for every call.

1 month ago

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Verified Customer

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Jerald

Prompt and easy to work with. The questions that were asked were easy to understand and answer.

1 month ago

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Verified Customer

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Bonita

Jessica just kept saying where is the facet! She didn’t realize if I turn on the shut off valve there is a leak in my basement. She just did not listen so I said good by & hung up!

1 month ago

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Verified Customer

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Shelly Perry

When choice home warranty says if they can not fix the appliance they pay for a new appliance not true the customer has to pay half

1 month ago

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Verified Customer

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Carl Fucinari

They reacted quickly to my problem and had a qualified repair company out to my house within a week.

1 month ago

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Verified Customer

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Laura

Takes 2 weeks or more to get someone out here to fix an appliance. Some of the techs don't know what they are doing. Do I need to go on. I'm up for renewal and I went with another company!!

1 month ago

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Verified Customer

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Larry

OUR A/C WENT OUT IN 110 DEGREE WEATHER AND SERVICE CAME OUT WITHIN 24HOURS AND REPAIRED THE PROBLEM

1 month ago

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Verified Customer

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Johnnie

I have waited weeks to get my air conditioner fixed. The company that was working with Choice Home Warranty stopped in the middle of the claim due to lack of payment from Choice Home Warranty.

1 month ago

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Verified Customer

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John D'Amico

The last few issues I’ve had were eventually fixed but it took a long time to get someone assigned and actually fix it

1 month ago

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Verified Customer

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Hermon Tincher

They had to call a second ac service technician but they had it repaired and paid for it.

1 month ago

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Verified Customer

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nes

This warranty is pointless. By the time it was all said and done it cost me an additional 200 to replace my microwave. I dread a major appliance breaking down before I find a new warranty company

1 month ago

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Verified Customer

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Alex Mammen

Can save same money when you have a problem with any of your system or products which are under warranty.

1 month ago

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Verified Customer

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John

Expensive, I had to called them a few times to get a voucher for my washing machine. At times the merchant assign change the appointment day or time.

1 month ago

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Verified Customer

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Bruce

They've been on top of it every time I have needed them. Most recently I had my sink disposal quit working and they they showed up in a very timely manner and as it turned out, they were able to fix it without replacing it. So all I had to do was pay for the service fee, but there was nothing else I could do about that. So far there have been no negative surprises. They've done what they said they're going to do in a timely manner and that's all I'm looking for. It's a little pricey, but at the same time, if something really does go wrong, all I got to pay is a $75 service fee, and that's what insurance is for.

1 year ago

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Verified Customer

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Sherri

I'm happy so far with the company and the service that I'm getting. I'm paying less than what I was paying before with a different company and I still got the same rate coverages. They are pretty quick in responding to me and whenever we have an issue, they're good at getting back to us promptly. I used it for our drain that was clogged in a shower. They came out like the next day we had an issue with our dryer and they came out pretty quickly and fixed that the same day. We did have an issue with our air conditioner, but that took two weeks for someone to come out. So that was difficult but other than that, on average it worked out.

1 year ago

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Verified Customer

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Lynne

The rep is awesome! The vendor options sometimes are challenging. I normally dont have so many problems, but the last two claims, the vendors response and solution time is horrible. I had a simple garage door opener issue, I think that claim was open 5 weeks. Then they kept calling to schedule time to come, and end up being a no call no show. Same with AC company, i think 7 weeks with no AC working, every time I open a claim its a new company so they have to start from scratch. Overall, I think more oversight on quality vendors and possibly if one like a plumber or electrician, ect, has been at the house once and customer has apprecieated thier help, then maybe choice can assign that one so in the future if something happens, it will be a familiar face to a familiar home. Last winter I was left with no motor in my heater, I had had like 3 furnace companies come so we couldn't narrow down what had happened. I would be happy to discuss more. I am a real estate agent, and this is the ONLY warranty I push, and it's mainly becasse the sells rep is fair, if we have issues, he is hands on and will jump on board and see to resolution.

1 year ago

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Verified Customer

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Carol

There was the hose in the dishwasher that started leaking. So we put in the claim and the person came out to fix it and he had to come back because he was an hour late getting here, which is okay I don't mind that. He needed a part anyway. He looked at the hoses and one of the hoses had a big tear in it and so he had to of course get another one. Choice called me back to say they wouldn't cover it, that it wasn't normal wear and tear. I still have a broken dishwasher. They weren't supportive at all. I've had my contracts for over a year. I paid religiously every month and then when I go to use them, they won't stand behind it.

1 year ago

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Verified Customer

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Robert

I think it's a great service for the money that they charge. It works out great that everything gets taken care of. I've used them across several states and it always works out okay. Every technician they've sent to us knows what they're doing and it fixed the problem. A month ago we had a problem with the dishwasher where it was not working. They sent out the repair man and it turned out it wasn't piped up right into the disposal. So things were coming back from the disposal, back into the dishwasher. So he fixed that and got rid of the problem and now it's working fine. They're always very direct and clear about what goes on and they set up everything to make it work, so I've had no problems with them.

1 year ago

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Verified Customer

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Andy Kern NA

1 year ago

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Verified Customer

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Susan

They are prompt in acknowledging the claim and prompt in assigning the claim. I recently had a water leak in the wall and Choice assigned a plumber right away and then mitigation people came in for the repairs. The plumber who was assigned did not follow through on quotes or was not available for phone calls. So from the standpoint of that plumber Desert Rain, it was very unsatisfactory. Another plumber was excellent, from J&L. He was good with communication, showing up on time, quality of work. Desert Rain was not satisfactory. They were not available for phone calls, and we're not available to answer questions about a quote they gave me to repair the leaking, the leaking pipe. I would not recommend Desert Rain.

1 year ago

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Verified Customer

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Amy

They've sent excellent external associates. It is definitely worth the value. Everything I've done with them has been excellent service from getting somebody to me and being willing to have a conversation to answer all my questions. We just used it a couple of weeks ago. I had an air conditioner problem. They found a consultant that was close by the property. They said that they would send someone out in 48 hours and the guy called and went to set the time for the appointment and I told them any time during that day but if they wanted to come the day before they could and they showed up early. Every time I've called they've been very responsive and and have somebody get out right away.

1 year ago

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Verified Customer

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Marcus

My A/C went out in the middle of January in Alabama. It was real hot and I called Choice and they had somebody there within about 24 hours and it came to a situation where it wasn't covered, but they did offer me some discounts and some other type of assistance. Other warranty companies that I've been been been with, they keep you on hold for long. They do not respond when you leave a message on their website. Choice is the opposite. they do not keep you on hold for long. And if they do keep you on hold for long, they offer the call back service. Their customer service is outstanding. They know what they're talking about. They know the rules that they know everything about the company. So I'm comfortable with Choice Home Warranty. I have two properties under them and I'll never, I'll never switch.

1 year ago

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Verified Customer

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Michelle

So far they've been very, very, very good for me as a home warranty. Anytime I've had a call or a claim very rarely do I speak to an individual. It's usually handled all online, but whenever I have spoken to someone, they've just been very helpful, very professional, very easy to work with. Just recently I had to use my warranty on a garbage disposal and the drain clog and I thought my garbage disposal was shot, but it wasn't. The technician was there maybe 25 minutes and had both circumstances fixed. It was just excellent. I've had one vendor that I did not like and would not recommend anybody, and other than that, everybody's been great. I think I've used my service probably 8 times.

1 year ago

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Verified Customer

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Phani Surapaneni

Have been a customer with Choice Warranty since 2018. Claims have been addressed to satisfaction for most of the time. Since Choice home warranty uses local contractors for addressing the issues, it may take some time for a claim to be picked up by a technician. Also, the appointments could be available only after a couple of days depending on the type of request. However, calling the Company which picked up the request sometimes helps getting an earlier date. While my recent experience has been bad with the AC issue not being resolved even after 2 weeks due to the poor customer service from the company which picked up the claim, my earlier experiences have been good. I would definitely recommend Choice Home Warranty to my friends.

1 year ago

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Verified Customer

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Robert Denver, CO

I had a chance to go visit them with what I thought was a complaint and they cleared it up completely and showed me that they were a trustworthy and honorable company. My furnace or air conditioning made a very loud squeak. And initially someone told me there that I was not qualified for the warranty. I actually stopped at the headquarters and I talked to the the manager and then he brought out his HVAC specialist who was terrific and he said no, we made an initial mistake on yours, we'll cover it. And he told me exactly what was wrong and it was a bearing going bad and it was totally fixed to my complete satisfaction.

1 year ago

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Verified Customer

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Fran Martinez, CA

Before signing up with them, I saw that Choice Home Warranty had good reviews and I had a good experience with the salesperson. They gave me a phenomenal deal on a 6 year plan for a home warranty where the cost will never go up. I prepaid for it. There is some fine print in their contract, which will be kind of dubious if it comes to a big ticket item. I only used the service once so far, but it was a positive experience. I had some plumbing issues and had to put in two work orders, which seemed silly because it was just one plumber who ended up doing 2 jobs. But the issues were resolved quickly. Unfortunately, I've had some very bad experiences with home warranty companies, but so far Choice has not posed a problem.

1 year ago

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Verified Customer

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Verna Holt, FL

Thanksgiving morning of all days my oven went out. I had to call them about the stove and they sent someone to my house within a week. I was not home. My husband had emergency surgery, so I was in the hospital. My friend stayed there. The service that he gave that day was great. The problem I had was he told her the part that he had to order would be in. That he said he had to order the part and he would be back probably the following Thursday, which would have been last Thursday. He not only did not come back, he did not call or text or let me know anything, and I stayed home that day from work just in case. I contacted him and he sent me a text back later in the day and said the part would probably not be until this Wednesday. And I just think that the courteous thing for him to have done would have been to at least just sent me a quick text to tell me the part did not come in, that it was going to be later.

1 year ago

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Verified Customer

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Dorothy Charles Town, WV

They've been very communicative with me about what's going on. They've contacted me if I had questions to respond and answer. The only thing I've ever had an issue with is sometimes it takes a while before a technician arrives. We had no air conditioning once. It was several days before they sent someone here, so we were without air conditioning in like, 90 degree weather for several days before we could get it taken care of. But we ended up using a portable unit that we had, and we borrowed one from a neighbor that also had one and we were okay, but I think they could be a bit more responsive in getting a technician here. That sometimes has taken, I think longer than necessary and some people sometimes will give up and just go ahead and contact someone and have them come in and then they end up having to pay for the repair.

1 year ago

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Verified Customer

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Jason El Paso, TX

Customer service was overly helpful getting my account information. We have a refrigerator freezer that are actually two separate machines, and for some reason, water started dripping from the bottom of the refrigerator part and as soon as I did the online request for somebody to come out they made an appointment within 24 hours and they made the appointment. He came in, got it working, and he said he'd be back with the part and again a couple days later came in with the part and fixed it. He was overly nice, very helpful, gave me information for how to better take care of my refrigerator also.

1 year ago

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Verified Customer

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Nancy And James Essex, MD

I've had several different technicians come out from different companies and I've never had a problem. The latest thing that happened, which I really appreciate, is I had two problems with GE appliances, one with my ice maker in my refrigerator and one with my washing machine and the same technician came out, so I only ended up with one service call charge for that. They pretty much fixed the problem of my washing machine, but they determined that my washing machine was very old, which I didn't know, the washing machine was here when I moved in. They ended up giving me a credit at Lowe's, to use for buying a new washing machine.

1 year ago

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Verified Customer

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Dallas-Lee Brower Henderson, NV

I have been a customer for many years, but have not had to use Choice's services very often. However, I feel more comfortable having them available. Their services have been excellent. The only disappointment I have with Choice, is if there is an emergency after regular work hours they are not available. This happened once. I called many Choice phone numbers including one at their corporate office in New Jersey and received the same voice message, which was to go to the website and put a claim in. I ended up going on-line and finding an appliance company that actually had a human answer the phone and was able to have a technician arrive about two hours later. The end of the tube bringing water to the ice maker had cracked and I would have had my house flooded had I not received service. Choice needs to make it clear that they do not provide service after hours. However, during regular office hours and using the on-line claim service has worked well for me. They have sent competent, knowledgeable technicians and I have been pleased with excellent services in a timely manner.

1 year ago Edited January 10, 2024

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Verified Customer

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CLAIRE KAZLMAN Beckley, WV

I am so glad my real estate agent offered me Choice Home Warranty. I have had a few issues with my new home, and they definitely came through on everything that was covered under my plan. I will honestly never go to another company because of the success I've had with Choice Home Warranty. I would suggest everyone giving them a try. They will work with you. And a home warranty, at least for the first year of a home purchase is worth it. You'll be amazed at how many things need work that first year from appliances, electrical, a rekey. And these things cost money. But with a warranty, you only have to pay a fraction of the cost.

1 year ago Edited January 10, 2024

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Verified Customer

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Sean DiMaria

I have been a member of Choice Home Warranty for several years. Overall, I have been extremely satisfied with their customer service and getting my covered items fixed or replaced. Over the last two years, I have had my kitchen sink replaced, bathroom faucet leak fixed, bathtub faucet leak, and my heater/furnace replaced. After paying my deductible, they covered all the additional costs for the items I just mentioned. The most costly would have been the furnace replacement because it would have cost $3000 or more to replace. In addition to the money I saved from the repairs/replacements, I saved a lot of time and effort because Choice Home Warranty assigned the contractors to do the repairs. It was easy to make a claim by going online or calling their customer service number. For all of the repairs I requested, I was assigned a contractor within 24 hours.

1 year ago Edited January 10, 2024

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Verified Customer

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Javier And Sharlene Canton, GA

When I needed to select a warranty company for my home, Keri S, my real estate representative, steered me towards the best plan available. I chose the Ultimate Plan offered by Choice Home Warranty, and it has proven to be the perfect decision. During my time with them, I’ve submitted several claims. Each experience was marked by professionalism and exemplary service, leaving me entirely satisfied. The technicians who attended to my home weren’t just professional; they were experts in their field. They efficiently carried out their tasks without a hitch. Moreover, the support team was consistently outstanding. They promptly addressed any questions or concerns I had. A special mention to Cheryl H from the support staff, who has been particularly remarkable. For professionals in the real estate industry, I firmly believe there’s only one sound choice: Choice Home Warranty. Thank you!

1 year ago Edited January 10, 2024

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Verified Customer

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Jannyce Barnes Elk River, MN

I had 2 claims my second year (July and Sept. 2022) on older systems (AC and HVAC) each were over $600. I went the reimbursement route and got my own service person which is an option you have if they cannot find one for you in a reasonable time. They preapproved and reimbursed me no hassles within 30 days. It paid for itself in spades thus far! There is a process you have to follow for making claims and getting preapproval for your service tech. If you follow the procedure, all is well. Even when I sort of messed up, they were wonderful, helpful and understanding. Great customer service with very short hold time. I am recommending to everyone I know. Way cheaper than what I paid for over 20 years in my prior home for emergency plus replacement service through my power company which did not cover nearly all that my Choice plan does (and twice the cost)! I plan to renew every year. Great peace of mind. Plus they have pay options if you need to space out your premium payments. I paid in 3 payments over 3 months.

1 year ago

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Verified Customer

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Eliff Gambrills, MD

I had major surgery and have been in the hospital for almost a month. I came home and I lost my air conditioning. Right after I got home, it was extremely difficult for me to breathe. I contacted choice and I told them my situation. Within three days they've got somebody out here and the gentleman that they sent out here was able to fix my air conditioning immediately. Now he was supposed to come out to me in the evening hours, but instead they conveyed my situation to him and he moved me up and came out in the morning hours which I greatly appreciate. Compassionate towards their customer circumstances.

1 year ago

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Verified Customer

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Sharyn Nordendale Tavares, FL

I've been with Choice for about nine years and I still have three properties with Choice and they've always done a good job. Sometimes I haven't been happy, but they had no control over the wait time on parts, but they've done a good job for us we're very happy. Whenever I call they they do what they can to correct the issue. I've used it so many times, I've used it on my air conditioner which they came out and fixed right away, I just recently had them out here to fixed my refrigerator they put in new compressors and it is working beautifully, they fixed my microwave, they fixed a lot of things over the years.

1 year ago

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Verified Customer

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R. Allen Advance, NC

I have used home warranties for over 20 years with typically satisfactory results. Regardless of who you use, there are going to be some issues that may not be resolved the way you would like them to be. The most important thing is to read and understand what the policy covers and the different methods of resolution that are available. If you have a question about coverage or vendor service, call a representative and get an answer to that question. That way you can decide what available resolution will be best for you. I moved to Choice Home Warranty a few years ago and have received good service when filing claims and working with their service vendors. Most recently I had a service vendor work on a difficult washing machine claim until 9:30 pm taking time to assure all connections and vent ducting was secure and working properly. Great service provided by Choice Home Warranty and their service vendors makes me happy and is appreciated.

1 year ago

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Verified Customer

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Donna J McKinney Whitney, TX

On June 14 my oven would not light. I notified Choice Home Warranty. I received a call back and was told they would arrange a call back when a company accepted the job. Received a call from Sears the following morning, and they arranged a repairman for the 17th. Since I live in the country, 50+ miles from a large city, I was thrilled. After updates from Sears Parts and Service regarding time repairman would arrive and diagnose the problem. He told me he would order the parts to be shipped to me and return on July 05 to make repairs. When he came on the fifth, the parts they sent were broken (Unusable). He rescheduled for the 21st and ordered again. The 21st I gave him the new box, they were also broken. So, here it is almost 6 weeks later, I still have no oven, and no date as to when it will be fixed. Let me say though, Choice Home Warranty did a great job, very efficiently, it was Sears who dropped the ball.

2 years ago

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Verified Customer

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Marshall Cameron, NC

Choice Warranty is so much better and more prompt than the other companies I have used. I've got good clear answers to my questions and the coverage has been very good. I had a couple of plumbing leaks and I had dishwasher malfunctions and the dishwasher tech to come out was really one of the best techs I've ever seen. I didn't know how he was gonna get it fixed but he knew exactly what to do and the plumber hasn't got back with me. I can't close it for the whole 4th of July I understand he'll be back in the office on the 11th but he corrected a plumbing problem but we still got one more to go. I'm very satisfied with it and it's a lot more economical than the other one I had. I would recommend Choice, it is very good.

2 years ago

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Verified Customer

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Michele Indianapolis, IN

The service fee doubled and I really wasn't expecting that. It's almost like I can call the vendor myself directly and go through them without a warranty. Choice's service fee went from basically $45-50 to almost $90-$100, so if I don't ever have to use the service that often, it can be 2 years before I ever have to call anyone for any type of service. So I'm paying every month and then I make that one phone call and I've still got paying that service fee. Every time I've called, I get good customer service. Then someone will be out within 2 to 3 days. I had an issue with one of the vendors that was sent out and I was able to call the customer service back and explain to them what the issue. They were able to make sure that the vendor came back out and did not charge me again because I had been charged twice for the same issue that was never resolved.

2 years ago

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Verified Customer

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Brenda Arden, NC

I love the fact that they have an app. When the second person that was coming to deal with my mess and my HVAC were not talking to each other, I was able to go on the app, send a message, somebody returned my message immediately and then had the provider give me a call. It was great. I've already recommended them to a couple of new people. I had two electrical issues and they sent confident professional capable people out. They were friendly. They helped me with the problem, they were in and out in less than 30 minutes and my problems were solved. I just felt fully supported. I felt like they came to do a good job and they were very helpful. They were very knowledgeable about choice, which was good for me because they could tell me what I could expect. And so I appreciated that.

2 years ago

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Verified Customer

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Nichole Bolingbrook, IL

I've only had to have them come out once. And the one time that I did have to call them to do a service call the customer service representative was very pleasant. They put in my request and the very next day I received an email and the person came out a day later so it was a very positive experience. She made sure someone came out quickly because I needed that so I am very thankful. I actually just recommended them to someone. They are very reliable. I immediately called someone to let them know that the air conditioning wasn't working and they went out out the house to take care of it for me. Everything I've done with them has been top notch, they answer my questions when I call them. Everything's been great.

2 years ago

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Verified Customer

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Elizabeth Clover, SC

Everything was very smooth. When I had to fight for my issues, they were very responsive. I never had any issues with callbacks or anything like that. They were actually really good at responding and keeping everything flowing smoothly. I've actually recommended them to a couple of people. I had both of my units go down at the same time. My HVAC unit. And they had to put those in. They sent a technician out and we realized that it was a surge from lightning strike, which is why both of them went down at the same time and they had them up and running within a couple of days because we had to wait for a part for one of them, but the other one was actually fixed right on the spot. It was actually a very good experience when I had to do a claim.

2 years ago

Choice Home Warranty Reviews