Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Charles Dover, DE

Very satisfied with every call I've made to choice. They have somebody out here to check in as soon as possible. Everybody is very knowledgeable.

4 years ago

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Antoinette & Jill

Very convenient, couldn't look for a better deal. I use it for both my air conditioning an heating. The respond promptly.

4 years ago

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Donna

Choice Home Warranty has been a very big disappointment. I am not very happy with them. I called about my water heater and the girl said it was covered and but they told the fellow that submitted the claim that it wasn't. The water heater was one of the big reasons why I even got the warranty. They don't give you what they say they are going to give you and so I am very disappointed.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Dec. 9th, 2019

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Cindy

Whenever I needed something in my home repaired, Choice always sent repair companies that did a great job and customer service was good

4 years ago

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Myrtle Yap

Responds on time, saves us money, the service person who have come so far has always been very reliable and able to troubleshoot.

4 years ago

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Lynda Guerrero

I am not impressed with the appliance repair technician that does work on my dryer last month & I'm having to pay another service call for my dryer again one month later which I had already called to complain with 3 days of the last repair that there was still a problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 3rd, 2019

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Sydney

It has taken a month to repair my bathtub and they keep sending me to the technician with a full voicemail box. Also i had to call for a new claim and the man would not put in the claim until i agreed to a new plan for next year. He was holding me hostage even though i said i didn't want to renew

4 years ago

Reply from Choice Home Warranty

Sydney,

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

For your convenience, you can file your claim online at our account center by visiting .

Dec. 3rd, 2019

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Verified Customer

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M A

I originally filed a claim in late August and someone came out about a week later, couldn't fix the main problem, and tried to fix a second problem for which he had to come back out once he got a part. This was not successful so he said he would come back Out when he got the part. TWO MONTHS later I still had not heard from him and after two additional calls to choice home warranty, they basically said, sorry you're out of luck. And the technician had made up some additional issue that was false, but that false reason was why he couldn't fix my issue.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 3rd, 2019

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Verified Customer

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Julia Yarbrough

Miscommunication with Service Companies. I had a plumbing problem and was provided the company that would be coming. They did not show up nor call. They were not notified by Choice Home Warranty of the work needed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 26th, 2019

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Beverly Hudson

They authorized repairs in accordance with the contract. I have had good contracts for several years. My advice is to read the contract.

4 years ago

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Michelle

They're not personally reaching out to companies to help resolve your needs or issues. Your claim is put in a database. You have to wait for a technician to pick your claim up. On a normal day not an issue. But on a weekend when you're having a True Emergency, this is the Worst process ever!!! I called on a Friday. My Emergency was picked up for a Tuesday appointment. Not acceptable!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 26th, 2019

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Verified Customer

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Toy

The team did a great job on getting a company quick to my house, the team that came answer my questions and took their time to fix the problem

4 years ago

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Maureen Nuccio-Hiraga

Reliable, workers always show up when scheduled. They do what they say they'll do. Replaced 5 of my appliances in past year!

4 years ago

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Anonymous

Choice home warranty is the most inexpensive choice and I haven't had any problems with the service, everything is working well.

4 years ago

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David & Sheri

All the technician have good a really great job and are very friendly. They are always very responsive and send out good people who get the job done.

4 years ago

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Barbara

I hate the service, I had another service but I switched to Choice because it was less expensive but I am going to switch back to the other company. I had an issue with my dishwasher, it was not able to close properly, and the they determined it was not covered by my warranty program.

4 years ago

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Anne

They're not very good about backing up their claims, the people that come out are very nice and good, I have no problem with them, but my water heater burst and it cost me a thousand dollars plus service calls and it was a mess.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 25th, 2019

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Verified Customer

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Walter

They've been very responsive. I had a problem with my heating system and they were here within a couple of days to fix it. They do the job.

4 years ago

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R

I called them and gave them the information and they scheduled me and within a couple of days the person they scheduled came out as soon as they could and fixed everything.

4 years ago

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Kristen

The service was much cheaper than a brand new refrigerator. They are quick and courteous and took care of my problem in a timely fashion.

4 years ago

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Darlene Dallas, TX

So far they're great. It's better than American home shield and the price is good for a senior citizen on a fixed income.

4 years ago

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Nakesha Baltimore, MD

It did not take but a day for a tech to come service my unit. He was nice and informative. Showed me my problem and fixed it in no time.

4 years ago Edited January 10, 2024

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Verified Customer

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Jen Beech Grove, IN

Out of three claims I've had, they've only paid for one and they are really difficult to get a hold for answers or questions. I used my warranty or my dryer and the technician came out and took my dryer apart and left and I called them to come and put it back together and they paid for the parts but I had to pay the technician again to come out to fix it and it ended up costing me well over what it should have.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Nov. 25th, 2019

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Ryan Carmel, IN

I haven't had any customer support from them. We needed our garage door fixed and it's not done yet and we needed to have the pluming fixed and it's not done yet either. There is not contact with them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Nov. 25th, 2019

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Anonymous Pahrump, NV

Generally they find good technicians and though because I live in a small town, quite often they'll pick someone who does not service my area so they have to find somebody else.

4 years ago

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Daniel Pittsburgh, PA

I chose choice because of the price and they were very prompt in handling my problems. It's very good, I would recommend.

4 years ago

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Jeff

Choice is very quick to commiunicate and provide direction. The contracted vendors aren't always the best at follow up or response but that's on a case by case basis.

4 years ago

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Ryan Weaver

Fast friendly service. Courteous employees great price and cover what they say. I have had no issues with any service contracts

4 years ago

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Andre Jaundoo

Swift response to my immeidate needs. More importantly, they send over trust worthy and experienced Technicians to work on my warranty work.

4 years ago

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Verified Customer

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Martha

Prompt service when my a/c stopped cooling. Sent out a very knowledgeable rep from a company that specializes in a/c repair.

4 years ago

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Debbie Akbar

Majority of my experiences with Home Warranty's technicians have neen professional..and knowledgable...they are honest and corrects the problems...it's worth it!!

4 years ago

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Verified Customer

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Camille

It was prompt and efficient. I was contacted very quickly after I put in my claim. Also, the value for my money is fantastic.

4 years ago

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Vanessa Watts

Great value for the money. I am so glad that l had this product because it has saved me from spending alot out of my pocket

4 years ago

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Patricia

Choice is a total scam and should be called WRONG CHOICE. Read the contract carefully and ask the sales rep what is not covered. Replacement of a system option is not true. Normal wear and tear is usually voided because they will say the system would only fail due to rust or corrosion although contractor said it's normal wear and tear, they won't cover corrosion. Also beware of their contractors using corrosion as a way for you to upgrade with their company outside of the warranty. Always get a 2nd opinion.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Verified Customer

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Tanya Carmen Dagenais

good service and fast, the appliance guy came and solved my issue with my fridge and dish washer that failed me in the same month really happy !

4 years ago

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Jeffrey mccall

there give honorable service and they do keep there promise I whish they cover more item like fireplace and wall heaters

4 years ago

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Vivek

Nothing wrong with the service so far. I submitted my claim online and I got a confirmation. The service was handled very well and on time.

4 years ago

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James

They were efficient and they were quick. I had a problem with my toilet and they came quickly and now it works fine. I'm very satisfied.

4 years ago

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David

I had a leaking toilet and I called and had someone out within 48 hours. The technician that came out was phenomenal and did an excellent job.

4 years ago

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Susan

I've only had to call once and everything worked out well. My garbage disposal isn't working. They were prompt and came out within 24 hours.

4 years ago

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Sandra Fort Mill, SC

They are very prompt. They came the next day and that has been my experience several times. Choice could save you a lot of money.

4 years ago

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John Judge

Only one problem in three calls: using my preferred AC contractor. That is a marketing trap not clear in the policy. Otherwise, using CHW contractors has been good.

5 years ago

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Veronica Jackson

Everytimevi file a claim I get a call back within 24hrs if not sooner. the staff is very accommodating and keeps you in the loop with the process.

5 years ago

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Sandra Griever

Repairman very prompt and professional repair was done in minimal time knew exactly what was wrong right away and fixed the problem.

5 years ago

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Samuel McCaskill

They provide the best customer service and service overall that we have ever received from all of our previous warranty companies we

5 years ago

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Tim Saint Augustine, FL

They did what they said they were going to do so I was pretty happy. I used my warranty to replace the pool pump and they scheduled the technician and it all went fine.

5 years ago

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Amber Tampa, FL

Provide good contractors and overall it's been a great experience. Usually good about answering phone and giving quick responses.

5 years ago

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Kenneth Buford, GA

We got a very good deal with them. Any time I call their customer support, they are professional, courteous, and resend immediately.

5 years ago

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Dennis Enterprise, AL

The air conditioning was not working properly and they responded quickly and repaired it with no problem. They did a good job. It is a good value.

5 years ago

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Nisha Edwards, IL

The two or three times I've had a problem, they've taken care of everything. You just call and they send somebody. They are the best.

5 years ago

Choice Home Warranty Reviews