check_circle

Verified Customer

star star star star star_border

drjmcodt

They have answered all of our calls so far. Some of the companies chosen to serve us has been great and a couple were not so good. Our contract is coming up and we are comparing with other companies.

2 months ago

check_circle

Verified Customer

star star star star star

Mattie Brooks

The use of their website to report a repair that I needed was easy. Choice responded quickly and that same day a had a company reach out to me and schedule an appointment.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

kh5283

The prices seem to continue to go up a lot. Our deductible went up double what it was the year before. We have had our AC unit looked at twice. Communication is pretty bad. Last year I spoke with some extremely rude employees when I was in the process of renewing my warranty and asking questions.

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Maria Parenti

Had to wait almost a wk to have my refrigerator looked at. It was not able to be fixed then I find out I had to wait 15-30 days to get a Lowe’s card to replace it. They would not allow me to purchase the refrigerator until I got the gift card, after numerous calls they finally said the would send a check which took another 30 days. I purchased this plan for piece of mind but it was nothing but stress

2 months ago

check_circle

Verified Customer

star star star star star_border

Freddie

They did not provide a breakdown of the repairs. I only received partial from the vendor. What was covered by the warranty versus my out-of-pocket cost? They wanted me to write a check without any details.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

mary hardin

I have not been satisfied by the amount of time I spent trying to get service at my home. Also covered services were not provided which caused me an inconvenience and out of pocket expenses. However they have provided services which was completed.

2 months ago

check_circle

Verified Customer

star star star star star_border

Jerry

I was a little surprised by the payment method as such it was stated that a sur charge would be applied to card payment! I also see new ads featuring lower costs from our policy and we are several year customers

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Scott

Dryer contractor you sent was good but dryer isn’t as efficient as prior to replacement part. The garage door contractor was horrible rude and left opener crooked and wouldn’t correct when confronted I was told it’s fine !! Had to have another person come in and fix it.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

dana gunn

I can never get hold of a supervisor. I have had 3 phone appointments canceled. My HAVC has been insured for over a year. Choice sent one vendor out who changed out the thermostats. Then came back for a part number. In your web site it said when platium connected the new thermostats it blew out the transmitter. Then choice sends out the second vendor telling me they need to send out a second vendor because it the air conditioner, when I pointed out it’s a heat pump, I am told it’s for a second opinion. I paid both vendors 65.00. The tru cones out for a second time for a part number, then I am told it’s not covered due to a power surge. I own several units in the building which you cover and no power surges. I have 3 appointments where when I answer choice hangs up. Then I finally get Mary M. are she over talks me and interrupts me and just says it’s now a power surge, ignore the report from platium repair, will not let me talk to a supervisor. Then today o have another appointment which after the time, I get a message saying it was canceled. I have 10 polices and not one has been covered. This is the worse company I have ever seen and no one will call me back or explain how their vendor admits they shorted out the u it and it still isn’t covered.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Adrian Konoval

Choice warranty is the worst company I've ever dealt with. Every claim submitted was denied because of some loophole. Claims were scheduled for repairs that were stated as covered but then when technician comes the company doesn't have coverage for that. Why schedule a tech and cost me a service call fee then? The things that we're covered for claims only provided at best a quarter of the repair cost. Every technician that came to do a repair stated that their company hated dealing with Choice because they never cover anything and leave customers angry with them. They also said more and more company's won't deal with Choice because they take forever to pay them. Switched to another Home warranty company that several technicians had recommended and couldn't be happier.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kaz Pumphrey

Takes 1-2 weeks for first appointment and then another 1-2 weeks to get something fixed. Contractors will do no show no calls. When you ask for a different company due to 5 no show no call appointment the contractor will threaten you for this and demand to be allowed to take parts form the machine. Choice response is to let them in to your home and we will probably replace it. I called to cancel my contract and emailed a while ago with no response. They refuse to acknowledge when you want to cancel due to threats from people they send to your home. Do not use this company. It is a scam the contractors will also charge more than the 60$ your supposed to pay… so breach of contract there. Please cancel my contract.

2 months ago

check_circle

Verified Customer

star star star star star

Nancy

What I liked was the follow through with a much older person. I was good to have someone there to pick up the missed part that my fingers or eyes missed.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Joel

The customer support was helpful in fixing my leaking hot water heater, but the service took too long to arrive, causing potential damage to my newly renovated basement. I appreciate the services provided, but speediness in resolving issues is a concern for me.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Barbara

I had a leaky shower stall in my house and called for a plumber who fixed it, but I've had issues with replacements. They don't replace items well, and I end up paying more. I expected them to replace if they couldn't fix, but they don't disclose their pricing sources. This lack of transparency is a major issue, and I find it very poor service.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Thomas

I had a disappointing experience with Choice Home Warranty. After waiting days for a technician to look at our washing machine, he couldn't fix it and we were told to buy a new one without reimbursement. Lack of communication and poor customer service left me unsatisfied.

2 months ago

check_circle

Verified Customer

star star star star star_border

Carroll

I had a great experience with them. A few months back, my dishwasher broke down, and the technician quickly diagnosed the issue. They were prompt and efficient in fixing it. I highly recommend their services.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Glen

Recently, I had an issue with my pool's filter cartridge tank, causing the pool to get dirtier due to the broken part. Despite submitting a claim to the home warranty company, they initially denied it, claiming the dirty filters were a result of the broken part recirculating dirty water. After multiple attempts to prove the issue with pictures, they finally approved the claim, but I had already fixed it myself to avoid further damage to the pool. The delay in approval led me to take matters into my own hands to prevent having to drain the pool for an acid wash. The overall experience with the home warranty company was frustrating and time-consuming.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Stephen

It seems there are not enough tech’s available in my area. It took over a month to get my heat fixed last winter. My oven has been worked on twice and still doesn’t work right. I’m tired of multiple service calls for the same issues.

2 months ago

check_circle

Verified Customer

star star star star star

Jason

Simple website to navigate. Usually scheduled within one day. Most techs are professional, honest and well trained. Definitely has paid for itself.

2 months ago

check_circle

Verified Customer

star star star star star

Richard

I had a positive experience with them. My refrigerator's icemaker broke and they fixed it promptly. It's the only experience I've had with them so far.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Ricki

I had a mixed experience with this service. While they were able to fix my dryer and garage door, they refused to repair my upstairs toilet, claiming it needed replacement every 2 years, which seemed unreasonable to me. Overall, the service was okay, but the inconsistency in what they could fix left me feeling unsure about using them again.

2 months ago

check_circle

Verified Customer

star star star star star_border

Ricardo

I recently contacted customer service and they promptly sent someone to address my issue. The service was efficient and the representative was friendly and helpful. Overall, I was pleased with the assistance provided.

2 months ago

check_circle

Verified Customer

star star star star star_border

William

I have used this service multiple times in the past year, and overall, I have had positive experiences. The staff was attentive and the results were good, except for one instance. I would rate it a 5 out of 5 stars.

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous

I have had mixed experiences with the service provided by the company. While some issues were resolved efficiently, such as the replacement of our hot water heater and plumbing problems, others have been frustrating. In one instance, we were denied a claim for a dishwasher repair that was deemed not wear and tear, even though a part had separated. Currently, we are facing delays in getting our range fixed, with the technician failing to order parts promptly. Overall, the service quality has been inconsistent, with some positive and negative encounters.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Adam

While the Choice warranty reps are competent, I have found that their choices in subcontractors are suboptimal . I have had several experiences where appointments haven't been kept (wasting valuable time off from work), and problems have not been fully rectified on the first or second visit.

2 months ago Edited August 6, 2024

check_circle

Verified Customer

star star star star_border star_border

Rod

I have filed two claims and both were denied. I had to pay for repairs. Believing, somewhat, CHW main goal is to deny claims, not assist with repairs, as they advertise. Will keep policy for duration of contract and reevaluate at that time.

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Mike

Repairs to our refrigerator water dispenser were completed to our satisfaction but our icemaker has not worked since the technician left. After the refrigerator got back to temperature, the icemaker fills with water and then dumps water into the ice bin. It makes ice but everything freezes solid and makes it unusable. We gave it a few days to see if it improved but it is still not working correctly.

2 months ago

star star star star_border star_border

SLO Smith

Once you have contacted them, you will be FLOODED with emails and phone calls, three to five a day, barraging you to purchase. After purchase, do not expect to receive services when something actually breaks. You submit a claim, then enter no man's land. The "customer service" phone number and on-line chat are absolutely useless, providing only rote responses like "you will be assigned a technician when one becomes available, usually within 24-48 hours." When you make a claim on a Thursday, that window extends to Saturday, and of course you can't reach anyone then. A call to ANY service provider will result in a technician coming out, the city in question is Houston, where service is PLENTIFUL.

1 month ago

star star star star star

Kathleen Bowers

I put the claim in on a Sunday night and within an hour I had a date for Monday at 11 o’clock. The service Mahon texted and said he would be there at 11 and arrived on time. He fixed the dryer and was in and out in 15 minutes.

1 month ago

star star star star star

Sharon

These gentlemen did not mess around. Arrived at my home and went straight to work on my ice maker. They had it fixed within 30 minutes. The service was great! That is why I renewed my contract with Choice a week later. I will be recommending Choice Home Warranty again.

1 month ago

star star star star star

Garn Bugby

This company is remarkable! From the get go they have taken steps to help us! They are quick to respond and reach out and do their best! We would recommend them in a heartbeat. The service marketplace could take some pointers from them!

1 month ago

star star star star_border star_border

Margo White

Generally Choice Home Warranty has performed satisfactorily. I have made a number of claims over the years and all have had a competent technician dispatched but in every case it's been days before one could come and then they diagnosed the problem but often had to schedule a return visit after they had gotten approval to perform the repair, especially if a replacement needed to occur. The biggest disappointment occurred recently when my air conditioner went out on August 3 when it was 117 degrees in Arizona. I submitted a repair ticket at 5a.m. PST and had to call them at 10:30 inquiring as to why they hadn't responded. I was told it might be 24 hours! They finally got back to me at 3 pm telling me I was scheduled for repair on August 16! When I called and explained to them how hot is was and was going to be in the coming days they politely reiterated the August 16 date and said if I tried to reschedule it would be even later. I had no choice but to pay out of pocket for the repair. I won't get reimbursed because it wasn't approved by Choice. Such a letdown and this will definitely cause me to consider other home warranty companies in the future.

1 month ago

star star star star star

Gero

I am glad that I chose choice for my home appliances needs they are amazing and efficient and very professional I had a problem w my refrigerator I call my favor place which is choice home warranty and the same day it was fix thank you so much to choice home warranty and their techs I definitely recommend my friends and family.

1 month ago

check_circle

Verified Customer

star star star star star

Matthew

When helping me, Choice Warranty was fast in approving and setting an appointment to fix my dishwasher. Unfortunately, it couldn't be fixed, so Choice allowed for its replacement.

2 months ago

check_circle

Verified Customer

star star star star star

Kirk McLachlan

Great Service quick and reliable! Well worth the money saved, the piece of mind that if something goes wrong with the items covered that it will be taken care of. A very positive experience with Choice Home Warranty company.

3 months ago

check_circle

Verified Customer

star star star star star

Amber Grubbs

As a single person, it has been a life saver to have a dependable and affordable service ready to quickly resolve any home concerns! I definitely recommend Choice Home Warranty.

3 months ago

check_circle

Verified Customer

star star star star star

Mary

I was really impressed with the people I communicated with about my claim. They were very patient with me trying to get all the information they needed. But we made it through okay ✅ The site is very user friendly

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Philip

It took to long to find a service tech to fix refrigerator. As a result I had to provide another fridge until resolved. Then offered a gift card for Lowes to buy a new fridge. I still have not received the card. This kind of resolution is not satisfactory. Just a few months ago I purchased home warranty protection and prepaid for 3 years on 3 different properties. Hopefully I won’t need to use the warranty again but am concerned about service received if needed.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Morris

Fridge was not cooling. Contacted Choice who sent a tech out. Tech said compressor, evaporator coil, dryer, and filter needed to be replaced. Choice did not approve even though our warranty covered repair or replce "all components and parts including integral freezer unit"Choice then send out another tech and he said I needed the same repair. Sofar, I have not heard back from CHOICE.

3 months ago

check_circle

Verified Customer

star star star star star

Sherril

The technician quickly identified the problem with my AC. I received an email that the replacement part was ordered and I would be contacted when technician would return to install part.

3 months ago

check_circle

Verified Customer

star star star star star_border

Julio Padilla

One of the technicians was excellent but others were not the same. You should check the quality of the third companies. In general, it is very good to have your insurance. I am planning to renew my contract even if I do not use it.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Stephen

Submitted a claim for our AC. CHW wouldn’t replace just the part that needed to be replaced. They said the whole system needed to be changed. It would have cost us several thousands of dollars. We got our AC fixed by other means, it’s working fine. Thinking seriously about changing our home warranty policy with CHW and going with another provider.

3 months ago

check_circle

Verified Customer

star star star star star

Miriam Eve Tidwell

Father and son arrived on time and were very thorough. They answered many questions, and for the first time since moving into this home 4 years ago, the air works like it is supposed to. Thank you very much

3 months ago Edited June 13, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Jim Transue

When I first made the claim was very happy at how easy it was to create and how friendly the persons were. I, however, was able to reset the breaker myself and thereby resolving the issue. I got back in touch with the warranty company and cancelled the request. But it started to act up again and I made a second request and that has been a nightmare. All I got then was word salad saying it had been marked as resolved and I got the impression that was the end of it. No service company has contacted me since then, although I continue having issues that I have to figure a work around for as I don't feel they will bother with me again.

3 months ago

check_circle

Verified Customer

star star star star star

Susan Will

Pete the repairman was wonderful. He tried, repeatedly to repair our grandpa washing machine. A replacement was recommended and we received the gift card within 30 days. The new washer is awesome.

3 months ago

check_circle

Verified Customer

star star star star star_border

Oscar

Choice Warranty has been very responsive to all my various service requests . Only concern. CW needs to be little quicker in letting the customer know the results, of the finding of any service tech, that performs a service call and parts, needing to be ordered to fix the issue, needing repairs. Other then that, have no issues with CW.

3 months ago

check_circle

Verified Customer

star star star star star

Grace Alonzo

Repair was scheduled promptly. Technician scheduled work to be done ASAP as requested. The technician arrived on time. The technician was efficient and finished the job in a timely manner. He was courteous and polite.

3 months ago

check_circle

Verified Customer

star star star star star

Leslie Hawkins Pierce

They dispatched a veteran technician to look at my stove immediately and within a few days my stove was fixed! The service provider was knowledgeable and gave excellent customer service…my oven is working like new!!!

3 months ago

check_circle

Verified Customer

star star star star star_border

LEOPOLDO CRUZ

The resolution of claim was swift and well handled. The installation team was very good. The only objection that I could have is that it took five days to have the new units delivered. With the current heat wave and no A/C that was quite tough

3 months ago

check_circle

Verified Customer

star star star star star

John

Enjoying peace of mind that this service allows us. Occasionally the selected repair person leaves a little bit to be desired. I wish they would do a better job of screening the people.

3 months ago

Choice Home Warranty Reviews