Choice Home Warranty: Read 42,389 User Reviews From Real Homeowners

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Verified Customer

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Laurel

I had a terrible experience with the service. I needed my hot water tank replaced, but after multiple no-shows from technicians, I still don’t have a functioning system. However, I’ve had better experiences with their prompt responses in the past when other issues arose. It's frustrating to feel let down when I rely on them.

3 months ago

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Verified Customer

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Jay

I had a great experience with the service team. They responded quickly to my ice maker issue and resolved it, even finishing earlier than expected. However, when my refrigerator broke down, they opted to replace it instead of repairing it, offering a fair amount for the replacement. Overall, I'm satisfied with the prompt and helpful service.

3 months ago

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Verified Customer

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Jim

The service experience was frustrating due to delays. I was offered a gift certificate for a broken washer, but it took an unreasonable amount of time to receive it. Additionally, when my air conditioner needed attention, the response time was longer than advertised, especially over a holiday weekend. Overall, I expected better service.

3 months ago

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Verified Customer

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Ida

I had a mixed experience with the service. Initially, it was tough to get someone on the phone, and the first company I contacted was unresponsive due to weather delays. However, when I finally used my warranty, the issue was resolved, although it took longer than expected. I appreciate the help but hope for quicker responses in the future.

3 months ago

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Verified Customer

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Jose

The customer support team did their best, but the technician's service was lacking. After a brief fix, my air conditioning broke down again, and I received no satisfactory response when I called back. I'm left without air conditioning and uncertain about the next steps.

3 months ago

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Verified Customer

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Kim

I had a quick response time for my plumbing and garbage disposal issues, with technicians arriving the next day. However, my air conditioning repair has been ongoing, with the technician finding more issues, leaving me without a working unit upstairs. Overall, the service is prompt, but the air conditioning situation has been frustrating.

3 months ago

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Verified Customer

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Don

I had mixed experiences with customer service. Sometimes it feels hard to reach the right people for help. I called about my dishwasher not working, and after some back and forth online, a local repair company was too busy to assist promptly. When they finally came, the issue resolved itself, but I still ended up paying for a service I didn't need.

3 months ago

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Verified Customer

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Donn

I had a mixed experience with my home warranty service. They responded quickly to my issue, but when my air conditioner broke, I had to source my own repair and made a mistake on the reimbursement form. However, they were prompt in sending someone to fix my dryer. Overall, their service has potential but needs improvement in handling claims.

3 months ago

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Verified Customer

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Frederick

I had a good experience with the service. Although I can't recall the exact details, I recently had my kitchen garbage disposal replaced, and it was handled well. Overall, I'm satisfied with the assistance I received.

3 months ago

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Verified Customer

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Donathan

I had mixed experiences with their service. While some staff were helpful, others fell short. I had to wait an unreasonably long time to get my refrigerator replaced under warranty. Overall, I appreciate the assistance I received, but the slow response time was frustrating.

3 months ago

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Verified Customer

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Filena

I had a great experience with customer support when I needed to use my warranty. They kept me updated while searching for a technician to fix my refrigerator, which wasn't cooling. Someone arrived promptly the next morning to help. Overall, I felt well-supported throughout the process.

3 months ago

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Verified Customer

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Alan

I had a mixed experience with the service. While they responded quickly to my air conditioner issue and provided excellent help, there were times when they lacked contractors in my area, causing delays. Communication could improve, as there were some errors with appointments. Overall, I appreciate their promptness but hope for better contractor availability.

3 months ago

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Verified Customer

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Lee

In a recent claim, when I contacted Choice in regards to difficulty that I was having getting the technician that they sent to complete the work, rather than help me or help the technician resolve the issues with the manufacturer warranty, they instructed me to contact the technician myself. I had already been waiting for the technician to figure out how to order the part for a month and a half and decided to just contact someone else.

3 months ago

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Verified Customer

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Michele

My gas oven was repaired by a friendly, professional service provider. The repair was handled quickly upon my request. This is my first request under Choice Home Warranty and so far I’m very pleased.

3 months ago

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Verified Customer

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Roger

After making our first claim to have some one come fix our electric clothes dryer, it to a week for someone to come inspect it. After he found out want was wrong, it took a another week to get the part and have him come back to put it in. We were without our dryer for over 2 weeks.

3 months ago

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Verified Customer

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Ella

repair from 2nd co sent for inop garbage disposal got the job done. personnel was friendly and efficient. 1st co sent was rude, never looked at garbage disposal and wanted payment above everything else.

3 months ago

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Verified Customer

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James

Choice Warranty has always been fair and responsive in handling my claims. Choice has provided me with a great experience from creating the repair ticket to assigning the provider and the timely completion at a fair price.

3 months ago

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Verified Customer

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Bignate316

I like that they are very timely and on top of your claim every step of the way. I dislike that they didn't cover more of the cost for my water heater replacement but at the end of the day they supplied a top of the line unit instead of a bargain barrel unit from Lowe's.

3 months ago

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Verified Customer

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Brett

What I like - They quickly schedule a local company to assess your problem. Oftentimes the repairs are done quickly if the problems are minor. What I don't like - They do NOT honor their contract. I needed a refrigerator replaced and they only offered me 900 to replace it. I eventually get them to up that amount to 1200 but that is still short of 3000 that is stated in their contract. I use CHW for coverage on two properties and they still shorted me. This company will repair the little things but look to stiff you on the bigger repairs. Ill be looking for a new company after this contract expires.

3 months ago

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Verified Customer

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John

We have had a fiasco with trying to have our attic fan repaired. The representative for first company assigned called us 10 minutes before arrival to say his company does not work on attic fans. We went back to square 1 and had a new company assigned by Choice. Even tho we provided all specifications for the unit and what was needed, he came unprepared and said he has to come back. A week later, not having heard from him (Sam at Bsquare Electric), we called. He didn't remember being at our house and had done nothing to get the parts. He said he would get the parts and come on Monday morning - the morning of the buyers' walk thru of our home; we settle on Monday. On top of that, even tho the contract says attic fans are covered, no mention is made of the cap. So, in addition to paying our $75 service fee, we now have to pay an additional $70 for the parts. This is totally unacceptable.

3 months ago

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Verified Customer

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Drew

Had my first claim at the end of June for my refrigerator. Claim process went well and contract was handled by Sears Home Warranty. Service call went well and it was determined that a new compressor was needed. After almost 2 months without a replacement part a new contractor was scheduled and and job completed within a week. I was also charged $37.50 for some service related work with the second contractor. Don’t understand what this is and is not stated in my contract. I was only supposedly only responsible for a $75 service charge which was paid with the first contractor. Overall this was the worst experience with a home warranty company that I have ever had

3 months ago

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Verified Customer

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David

getting my appliance fixed happened quickly, but so far, not worth what I have paid into the company since I started over a year ago, and turned in an issue with my pool pump, ok they said they would get someone to come fix it or change out the pump, after a year I just went ahead and did it myself.... when I told Choice Home Warranty manager about this, all he could say was I was wrong, they always get what they promise done.... so as far as I am concerned, I spent the money to cover my pool but they didn't live up to their part.... so scoring a 5 would take alot of work on their part....

3 months ago

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Verified Customer

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Arlene

Sadly, when my washing machine could not be repaired, the company did not "replace it" as stated in their advertisement. It took approximately three weeks for this decision to happen. Four days after reporting the problem passed before a repair man came. He diagnosed the problem and ordered new parts, and almost 2 weeks passed before the repairman came back, only to find the motor was not working and it no longer was being manufactured.( during this time, I continued to call for updates and was "put off") . Finally, I was told the washer would not be replaced and I would either receive a gift card to Lowe's or a check would be sent to me---note that this would take 30 days. I was shocked and quite upset when the amount would not even cover the cost of a washer. When my garbage disposal broke and could not be repaired, it was replaced as stated in the advertisement, thus I was dismayed when the case manager would not explain why the amount decided would be approximately 60% of a new washer, not including the additional expense of delivery charges, new hoses charge, etc. I'm not sure if the company has a change of management, or has been purchased. In my opinion, it has not honored its claim of "if it cannot be fiixed, we will replace" . After speaking with many representatives, I was assigned a case manager and after much discussion, I was allotted half the price of a new machine. In addition to buying a new machine, I had to pay for delivery and new hoses, as well as, take away expense of removing the old machine.

3 months ago

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Verified Customer

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Jeffery Keovorabouth

Choice Home Warranty delivers excellent service with prompt customer support and quick dispatch. Their fast response times make them a reliable choice for home warranty needs.

3 months ago

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Verified Customer

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Victoria Sicilian

They act fast to get help for you when they’re a problem. I’ve had a couple of claims this year as a new owner of an older home, so it was less worry for me knowing I would be taken care of.

3 months ago

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Verified Customer

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Robert McVay

Last technician from Aljanabi, LLC took more than two months to get and install the part. Very rude and disrespectful to my wife and mother when they tried to explain what the machine was not doing. Choice Home Warranty has done no follow up on any call to ensure it was resolved or to see if there were issues.

3 months ago

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Verified Customer

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Michael

We had a problem with our circuit breakers. We aid to have someone come out (Baltimore Wiring.). Within a week we were still having issues with the breaker tripping. I called Baltimore Wiring several times to let them know it wasn’t working. They would not answer or reply back to me. I called CHW several times to ask for assistance with our electrical system. I was told they would contact Baltimore Wiring. To this date I have not heard from either company. The least they could have done was reimburse us for the $85.0 0 since the work was never done completely resolved. We had to pay out of pocket because we didn’t have lights in our bedroom.

4 months ago

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Verified Customer

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Judy

So far there is nothing I dislike about this company except these things you want me to write something about and then I have a hard time sending them. I did call your company and let them know that the guy that came out to fix my washing machine was very knowledgeable and did the job very quickly.

4 months ago

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Verified Customer

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Tunishia

I'm pretty new to Choice Home Warranty but so far I have no complaints. They came out to review my air conditioner and told me what needs to be done. Gave me a shot of freon and was on the way. I think they're pretty good and yes I would recommend them.

4 months ago

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Verified Customer

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John

After being informed my DW would be replaced, I was informed it would be up to 30 days to get the electronic gift card to use towards a new dishwasher. This is resulting in roughly two months w/o a dishwasher. The amount provided covers less than half the cost of a comparable model and does not include installation costs or removal costs of the broken dishwasher. I'm unhappy with the time this takes, and the method used to determine replacement value. Same thing happened a few years ago when my washing machine failed. I ended up paying over $400 out of pocket to get a "comparable model". I expected more when I paid for a six year "Ultimate Choice" package for coverage.

4 months ago

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Verified Customer

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Keith

I have generally been very satisfied with your service, but I am currently facing an issue that has been quite disappointing. I was charged two separate service fees for the same diagnosis. The first technician identified the problem, but then a second technician came out and provided the exact same diagnosis, resulting in another service fee. I have generally been very satisfied with your service, but I am currently facing an issue that has been quite disappointing. I was charged two separate service fees for the same diagnosis. The first technician identified the problem, but then a second technician came out and provided the exact same diagnosis, resulting in another service fee. Thank you for your attention to this matter. I look forward to your resolution.

4 months ago

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Verified Customer

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HenHenK

I made two claims to repair a very old bathroom light/fan/heater combo. The fan and heater elements have not worked well since the repairs. I had an appliance professional look at the light combo, and he said that the entire light combo needs to be replaced with a new fixture. But CHW sent the same company to fix the same problem. If I make another claim to repair the light combo, will CHW send the same company again to make a temporary fix on a 66 year-old fixture? I have also made a claim on a step-in bathtub shower wand. However, the company said that they could not repair the wand. No resolution was made. So I had to pay the $75 copay and the shower wand was not repaired. In this case, I believe that a qualified plumbing company should have been dispatched or I should have received a refund for the copay that I paid the plumbing company.

4 months ago

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Verified Customer

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Tina Do

The customer service quickly scheduled the technician from manufacturer come to diagnosis and repair the freezer of my refrigerator. The technician is very good, quickly find the problem, order the part. Then, he come back to replace the part. My freezer is working fine now. Thank you!

4 months ago

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Verified Customer

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LeslieS

Regular service calls for minor repairs are handled timely and efficiently. Bigger issues like an aged AC unit (more than 15 years old) which needs to be replaced due to necessary parts that are no longer available takes way too long for a decision to be made (felt like too many obstacles were purposely but in motion) and then you still have to pay a chunk of money due to the upgraded system. It's getting replaced (has been authorized anyway) but we are now 7 weeks without AC in a never-ending heat wave in Tennessee and still have to wait another two weeks for the service tech schedule. Knowing this up front will reduce your frustration and expectations.

4 months ago

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Verified Customer

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Richard

Okay this is my second time to reply to this questionnaire. The ac tech a several days to get compressor. The first one he got from the supplier he said that it didn’t look good. So he said that they were going to order one. At that point I think he should have tried to get one from another supplier. Once he got here with the new one, he installed it in no time at all. Three or four days ago it froze up. Got it to work. But he never called back or offered to come back and check it out. Which I think is poor customer service. I would still recommend him but with caution.

4 months ago

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Tiffanie

The overall experience has been somewhat of a challenge scheduling appointments then after the vendors don’t show up getting with someone to help you is the challenge it took me three tries is speaking with five managers to get the proper help but other than that, I did finally get the help that I need my refrigerator repaired. I would say choice Home Warranty need to check their vendors before they appoint them.

4 months ago

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Verified Customer

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Kathleen

Polite and knowledgeable associates at Home Choice and at the vendor that did repairs. Everything was completed in one week. I was shocked. The last company I had took 4 months. Very happy with everything from beginning to end. I would recommend highly to friends and family

4 months ago

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Verified Customer

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Juliet Bethishou

Our garage door motor fell apart. I called and they send a technician in 48 hours and he reported that it is not fixable and right in less than 30mins, they issued a replacement for the garage door opener. He replaced it with a new unit

4 months ago

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Verified Customer

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Walter Childs

For this particular claim during interaction with choice, home warranty went really well . the subcontractor was very supportive when he came out to the house they were able to diagnose our problem and take Care of it in a relatively fast manner.

4 months ago

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Verified Customer

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Leo Carter

I've been worth this CHW for 12+ years. The price of my policy, very reasonable for the service I get. Have I ever had an issue with one of the technicians they sent? Yes. And I let CHW know about it. Their customer service is the best. I refer them to all my family and friends. You can't go wrong with CHW.

4 months ago

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Verified Customer

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Richard Hall

A/C went out 6pm Saturday night, outside temp @ 105. Earliest appt was 12 days out which in 105+ temp was unacceptable Had to get emergency tech who came out on Sunday evening @ a cost of$790. Warranty final got a appt for Tuesday which I accepted. Understanding that it’s Summer and lots of claims but almost 2 weeks was terrible. House inside on Sunday was hi 90s low 100s

4 months ago

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Verified Customer

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Linda

Converse Repair Center sent Trey to evaluate our issue on our dashboard on our cooktop. He arrived within window of time, he was very friendly, knew the part needed immediately and ordered it. He returned the following week to install. It was a Very quick and efficient job. Thank you!

4 months ago

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Verified Customer

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Azamjo

They were fairly quick in sending a garage repairman who replaced the opening system. There was a hitch in that the door would open but not close the next day. They sent him back out fairly quickly again and he replaced the safety sensors and it works fine now.

4 months ago

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Verified Customer

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Samuel Garrett

My claim was processed in a timely manner. A work order was submitted to a contractor, the contractor came out to our home, gave us a diagnosis of the issue with our refrigerator and repaired it with outstanding skills and professionalism. That technician was from Sears Repair. His name was Tim.

4 months ago

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Verified Customer

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Eileen Stuber

The technician fixed the issue we had. He was very professional, polite, and explained what he did and showed us the old part. Very good service! Not his fault, but we were given a window of time between 8 am and noon. He didn't arrive until after 2. I had to call Choice Home Warranty twice to get the status of our appointment. They should have called me.

5 months ago

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Verified Customer

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Cheri Salazar

Scheduling a repair with Choice Home Warranty was super easy and fast. The automatic appointment notification was great it had all of the details I needed and the technician they assigned to my project was the perfect fit and got the job done just as easy and fast!!

5 months ago

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Verified Customer

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Ron

My main complaint is - took 2mths to determine issues and determine the refrigerator would not be fixed and another month to receive an lowes E-Card. Because of the time involved we had purchased a refrigerator prior to Choices decision not to fix the appliance. To our dismay we brought the refrigerator at Home Depot not lowes. Had we know Choice only issued e-cards for lowes we would have gone there. I requested a home depot card but was denied. So, yes we got a partial reimbursement for the broken refrigerator but took 3mths to finalize everything. Most families can't go three mths without a refrigerator! If we have an issue in the future and are unable for Choice to determine a solution, we will shop lowes and wait for the outcome. Another complaint - I attempted to call Choice numerous time attempting to find out our status. Left our phone number as required but no call back for approx 2wks!

5 months ago

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Verified Customer

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Tommy Steele

Choice Home Warranty did an outstanding job with my AC claim. After accepting the claim , selecting a company to do the repairs, the schedule was lengthy and would have resulted in us having no AC for over a week. After consulting with them, they worked with the contractor to get it done within two days. Great job

5 months ago

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Verified Customer

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Chuck Cerny

I've been usingCHW for many years. I like that they assign a competent professional to handle any problem I've ever had. There have been a couple times I had to pay part of the cost but I experienced that with other companies as well. I feel I get treated fairly with Choice.

5 months ago

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Verified Customer

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Vicki

Overall, I am pleased with this company. The only issue I have is my monthly rate which continues to get higher & higher. I do not have issues with most of the appliances covered; however, it’s a part of the package that I need.

5 months ago

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