American Home Shield: Read 34,489 User Reviews From Real Homeowners

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Verified Customer

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Marco

Service is been great all my service calls have been complet.

1 month ago

Reply from American Home Shield

Hi Marco, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

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Verified Customer

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Sheryl

Getting way too expensive. Not additional choices if don’t want to use vendor they have

1 month ago

Reply from American Home Shield

Dear Sheryl,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Rick Patton

service was fast and professional they showed up the next day

1 month ago

Reply from American Home Shield

Hi Rick, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

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Verified Customer

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Jeff

Quick response, great service. They service people they sent were excellent.

1 month ago

Reply from American Home Shield

Dear Jeff,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Chuckery

Good service, contractor and then got the job done ,will please

1 month ago

Reply from American Home Shield

Dear Chuckery,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Jedidiah

Quick service when you need it. Just waiting on a ceiling patch

1 month ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Jedidiah. Thanks so much for leaving a review.

Nov. 14th, 2024

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Verified Customer

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Kenneth

Responsive and professional. Handled my issue quickly and successfully.

1 month ago

Reply from American Home Shield

Dear Kenneth,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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James

American Home Shield sent out a technician that damaged my ceiling. My ceiling has yet to be prepared. I have paid AHS faithfully for 10 years. Ridiculous.

1 month ago

Reply from American Home Shield

HiJames, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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William

AHS always assigns our claims to good contractors, e.g. Barlow Plumbing.

1 month ago

Reply from American Home Shield

Dear William,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Penny Storm

Very easy to work with. Never had a problem with any coaim

1 month ago

Reply from American Home Shield

Hi Penny,
Thank you for your feedback!

Nov. 6th, 2024

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Verified Customer

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Nowall AlSayegh

Prompt with my needs and very helpful when I needed further help

1 month ago

Reply from American Home Shield

Dear Nowall,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 6th, 2024

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Verified Customer

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Penny

I liked how fast they back to me, and how fast they replaced the washer.

1 month ago

Reply from American Home Shield

Dear Penny,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Steven

The staff is very professional and knowledgeable concerning the process.

1 month ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Steven. Thanks so much for leaving a review.

Oct. 31st, 2024

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Verified Customer

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Trazanna

Friendly staff that are eager to find support for the clients needs.

1 month ago

Reply from American Home Shield

Dear Trazanna,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Todd

Our service provider Abe from All Home Appliance was outstanding

1 month ago

Reply from American Home Shield

Dear Todd,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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John

Having trouble getting the water dispenser repaired on the refrigerator. Hopefully by the end of this week.

1 month ago

Reply from American Home Shield

Hi John, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Sherri

I had a claim and everything went very smoothly for me to purchase new washer

1 month ago

Reply from American Home Shield

Dear Sherri,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Sherry Larson

Excellent customer service. You can actually talk to a person and not a robot.

1 month ago

Reply from American Home Shield

Dear Sherry,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Angie Reed Lebanon, OH

My recent service with AHS was a great experience. I was able to schedule my service online in minutes. The service provider they sent was from GE (General Electric) and was topnotch! He repaired my refrigerator ice machine and even made another repair we weren't even aware was needed. I've been with AHS for 5 years, and my only complaint is they have steadily been raising my rates every year. My rate has almost doubled since the first year, but I've also had a lot of items repaired, so overall, it has been worth the money so far.

1 year ago

Reply from American Home Shield

Dear Angie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 9th, 2023

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Verified Customer

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Lawrence Carmel-by-the-Sea, CA

So far American home shield has performed well on all the small issues over the years. Bigger issues seem to take a long time to get settled , I understand that dealing with contractors and getting estimates is a time consuming ordeal . American home has done well with removing my pool issue , I am waiting for the reimbursement to be sent to me…..also I under This can take some time. My main concern is my second home , I contacted sales to get the same warranty for that property but , after paying the premium for six months I finally requested a copy of the contract and it was not the same contract , I was informed that I could not change contracts till this one has expired . It truly was my own fault for not verifying what contract I was paying for. I have no appliance issues at that property but was surprised that appliances were not covered. Perhaps AHS should look into changing their policy of no upgrades during the contact period. AHS has been very responsive and I have trust in the service they provide. Thanks …….

1 year ago

Reply from American Home Shield

Dear Lawrence, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Terry Martin Pittsburgh, PA

My wife and I love the service how everybody was so helpful. The technicians for servicing our appliances were always on time and very professional. When we called your company, they were all very helpful in helping us solve our problems, great job. Making arrangements for new appliance was done very well and we are completely satisfied . Thank you soon much

1 year ago

Reply from American Home Shield

Dear Terry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Sadiq TX

We got a lifesaver in AHS and are happy with their customer facing team representative's and the online app to request service. The service providers are very professional and are able to fix most of the issues reported. If there are any parts, further authorizations needed it adds to the time it takes to address but the job is completed to satisfaction. Kudos to American Home Shield. They are a must have for a property or home owner!!

1 year ago

Reply from American Home Shield

Dear Sadiq, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Mike Clark Bakersfield, CA

So I have been using AHS for about two years and have had great success with their venders. The venders contact me via text with updates as well as AHS to confirm appointments. Sometimes the wait time from inspection to repair takes longer than I like but the text with updates allows me to remain calm. I have recommended them to others and I feel their fee structure gives me options.

1 year ago

Reply from American Home Shield

Dear Mike, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Lori Spring, TX

I like being protected. I don't like some of the technicians that get sent out. On my hot water heater, the technician did not listen to me. So I ended up paying out of pocket for a new one. I submitted a claim to AHS but never heard anything back. That was disappointing. I had documentation and the water heater was over 15 years old. It wore out but the technician said it was caused by lighting or something and burned the circuit. Not true.

1 year ago

Reply from American Home Shield

Dear Lori, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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M J Smith Brandon, FL

I've had AHS coverage for over 20 years and they've never let me down. I like the majority of the companies that they select for my repair services and on the very few occasions that there's been a problem with a particular repair company, AHS has fixed that situation too. Over the past 20 years, my AHS coverage has been flawless, including my most recent problem with a garbage disposal. I've recommended AHS to mulitple friends.

1 year ago

Reply from American Home Shield

M J, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Robert Portland, TX

AHS is great and I wouldn't be without it. I'd like to see them be a little faster is all -- that would get them five stars from me. When my AC broke a couple months ago I was dealing with 100+ degree temps for almost three days before a service technician contacted me. Of course, HVAC companies were really busy then, so maybe it wasn't their fault entirely. But I had a similar wait time for a dishwasher repair a few years back. I can do dishes by hand for three days. I was less able to handle the heat. Buying a couple of small window AC units helped, but that cost more than the eventual repair would have, so this time I'd have come out ahead by just calling someone and paying out of pocket.

1 year ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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ELI NIEVES San Antonio, TX

I have been with AHS since 2006. I currently have two homes covered under policy, and they have been paramount to maintain my properties in top shape. The services have gotten much better with the increase in contractor competence. Usually I get an immediate response with most professional visits on the same day. I have no complaints with their customer services and their professional contractors have been exactly that, professional.

1 year ago

Reply from American Home Shield

Dear Eli, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Jerry Dallas, TX

We have been with AHS a long time. We are very pleased. We appreciate the Customer Service Representatives’. At times, we are greeted by a Representative which there is a language barrier and we work together until we figure it out. The contractors we are scheduled with are wonderful. We recommend AHS to all our family and friends and have sent and will continue to refer potential customers to AMH.

1 year ago

Reply from American Home Shield

Dear Jerry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Sung Bae Irvine, CA

I used AHS' website to create a service request. The transition was quick and smooth - The assigned service provider (United Garage Doors Inc.) was also promptly responding and contacting me for resolution, and didn't mind putting extra effort to take care of my trouble as early as possible. I am much grateful and completely satisfied with the overall services from AHS and its affiliated service provider. Thank you so much!!

1 year ago

Reply from American Home Shield

Dear Sung, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Neshia Barnett Glen Burnie, MD

Great service - over the phone and the contracted techs that were sent out to address my washer issue. Tech made a recommendation to replace it after it was beyond repair, and American home shield approved it within mins. I’ve already recommended AHS to friends ! The washer arrives days ahead of schedule and was set up in less than 30 mins! 10/10 I highly recommend !

1 year ago

Reply from American Home Shield

Neshia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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Paula Stevensville, MD

Appliance First did an excellent job of communication with me and installing my new cooktop that had to be replaced. I was not happy when i received a message that American Home shield could not find an installer and I would have to find one on my own. Appliance First was assigned to my job after I first reported my cooktop shorted out. I had to spend two hours with different people on the phone trying to get a dispatch work order assigned to have him install the cooktop. In he end I was very pleased but getting there was not a good experience.

1 year ago

Reply from American Home Shield

Dear Paula, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Dawn Rockford, IL

So far I am very happy that I have AHS. Just bought my first house and have already had a few service calls and all were handled efficiently and without issue. I love that I have more peace of mind knowing AHS has my back and won't nickel and dime me or dispute legitimate repairs. I'm hopeful it's not just the "honeymoon period" and the great service will continue!

1 year ago

Reply from American Home Shield

Dawn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Melissa Charlotte, NC

The knowledge of the contractors to analyze the problem in a matter of minutes. They asked the questions and were very patient in listening to the answers from us elderly. From that they knew that the call for what they were here for was wrong. They called back and had the right people for the job come in. Kind, and patient with us old folks. Trust Worthy!

1 year ago

Reply from American Home Shield

Dear Melissa, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Percy Orlando, FL

The few times that I’ve called the situation has always been professional. Resolution seems to be the priority. When I called even for a problem that wasn’t fixed the first time they were apologizing and eagerly wanted to rectify it. I honestly have no negative issues with American Home Shield. But they ought to instilled within their protocol that they ask for payment after either situation: new customers existing customers. New customers should be told after the program has been explained and existing customers after they fully explain in detail about their problem.

1 year ago

Reply from American Home Shield

Dear Percy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Rosemary Champlain Henderson, NV

Wonderful experience. I needed my ac unit serviced. Made the appointment about 8:30 pm. The next morning the ac company called to schedule the appointment for the next day! I had to put it off one day due to a previous commitment. The next day, right on time, my tech showed up and had me up and running within an hour. This was my first experience with a home warranty company and I couldn't be happier! Thank you!

1 year ago

Reply from American Home Shield

Dear Rosemary, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Margaret Wilmington, NC

I am extremely pleased with American Home Shield! They did what they advertised. From the quick response of having my washer inspected, condemned, and subsequently replaced, I was amazed at how timely and convenient the process was. I also appreciated the great selection I had to choose from and the option of receiving cash. All of interactions with AHS personnel were professional and courteous. I highly recommend AHS!

1 year ago

Reply from American Home Shield

Margaret, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Marjorie Lumberton, NC

1 year ago

Reply from American Home Shield

Marjorie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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T Dingle

Since I switched from my previous warranty company to American Home Shield, I have to say that things have been much nicer. Interacting when necessary has never been easier. If I have a repair that needs to be completed, I simply use the application, and then I’m contacted the same day. There is no hassle and the team is always willing to help. I’m glad I made the switch.

1 year ago

Reply from American Home Shield

T Dingle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Joan Borysenko

My refrigerator was leaking water intermittently an also had trouble with temperature control- it was freezing things in the refrigerator. American Home Shield set up an appointment promptly. The technician called and also emailed to get the model number of the refrigerator and a complete description of the problem. The tech came on time and did a fabulous job. We were delighted with his expertise and professionalism. It's so hard to find a good tech who comes on time, communicates, and fixes things right...without fleecing you! What a pleasure to have AHS do that for me.

1 year ago

Reply from American Home Shield

Dear Joan, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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Jeannine Rockville, IN

I have had to use my warranty on several occasions and have not had any problems whatsoever. The repair persons are always polite and explain everything about the problem When they replace parts they always show me the broken part or parts when they are finished. American Home Shield has saved me a LOT of money. Great company and worth every penny.

1 year ago

Reply from American Home Shield

Jeannine, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Violet Racine, WI

It was the first time I had to use it. It was a great experience, they came within a reasonable time, fixed it right away. The man was very easy to deal with. Explain everything he had to do. It is the best thing I have bought, the peace of mind is worth it. I would recommend this service . I told my son and daughter about UT and they bought have bought it. Thanks again

1 year ago

Reply from American Home Shield

Dear Violet, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Christopher Waipahu, HI

American Home Shield gives me piece of mind. I worry less about being stuck paying a large bill to repair or replace one of my home appliance and/or home systems. It was simple and easy to sign up for coverage and the monthly cost is reasonable. Fortunately I've only had to make two repair requests. Repair requests are quick and easy to submit online and allow you to choose when the technician will come out. One repair request resulted in the appliance being unrepairable and AHS made it so quick, easy and simple to replace the appliance. I definitely recommend AHS.

1 year ago

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Matthew Fisher Burlingame, CA

Our old washer started acting up and jammed the door; AHS sent a technician that was supposed to come 1 week later, but they cancelled because the technician got sick. I called AHS and they quickly resolved the issue and send another technician two days later. The technician diagnosed the issued, but recommended replacing the washer. We went and purchased a new washer and AHS reimbursed us for a large portion of the cost of the machine.

1 year ago

Reply from American Home Shield

Dear Matthew, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Bernard Roanoke, VA

The service by AHS was excellent and speedi. I did not like the service by SEARS. They were slow. They waited till the last minute to alert me that the service on my refrigerator would be extended another 2 weeks. This was for a refrigerator replacement circuit board that blew July 3, 2023. After sending 2 service men at different times and having to reorder part 2 times and giving me a July 31, 2023 repair date. Sears then sends me a text July 29, 2023 that my service date has changed to August 15, 2023. I was not happy.

1 year ago

Reply from American Home Shield

Bernard, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 8th, 2023

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Verified Customer

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Susanne Argyle, TX

I've been with American Home Shield for over a year now and am amazed how much time, money and headaches it saved me. As a single female, all I have to do is call them and they take care of the rest. No researching companies and reviews, just fast reliable service. Had numerous appliances fixed/replaced. Extremely fast, friendly and accurate. Highly recommend this company.

1 year ago

Reply from American Home Shield

Dear Susanne, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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Kerry Davidson Houston, TX

So far I have had a great experience with Home Shield. They have fixed my washer and AC within a reasonable time and customer service is always available and friendly. I have only had to pay the "deductible" that is required and the rest was paid for without issue by the warranty. I am very happy with this company and look forward to continuing our customer/provider relationship

1 year ago

Reply from American Home Shield

Dear Kerry, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Kevin Shankle

Prompt service, with great results. I've never been denied a claim in the 13 years I've been a customer. I have gotten replacements for the AC, furnace, range, dishwasher, garagedoor motor and belt, and a hot water heater. This doesn't include how much I've saved in repairs as well. The monthly price has gone up quite a bit over the years, but in the end you make a lot of your money back in the claims.

1 year ago

Reply from American Home Shield

Kevin, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Crickett Doogan Woodstock, GA

The air conditioner unit was fixed by May heating and Air ! We highly recommend this company! The repair man went behind his work and helped us with understanding the unit! The best experience we have had on our air conditioner in a lot no long time! We highly recommend this company for all the heating and air conditioning problem they deserve more than just 5 Stars!

1 year ago

Reply from American Home Shield

Crickett, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Nicole Browne Dallas, TX

Having AHS is peace of mind when it comes to a breakdown of an appliance, pipes, or AC. I can make a call and it will get taken care of. I am not always pleased with the 1st company they select for me and I have to request another the reps have been good about finding someone that will work with my schedule and need. All in all the job was performed right the first time and to date never had to recall a company back out.

1 year ago

Reply from American Home Shield

Dear Nicole, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Inez Miami, FL

I like that AHS was able to service our problems right away to fix our problems. The only problem that I have a problem was the tech. wanted to charage me almost $400.00 for a pound and half for freon which he said we need for my A/C unit which I thought that AHS shough be included with the service call. Which he said it wasnt covered I told him no not at this time and left it at that. But I pay a monthly fee that again when a tech. is sent out it should have been covered or discounted fee.

1 year ago

Reply from American Home Shield

Inez, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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