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Verified Customer

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Norman Young Maidens, VA

It should be made clear exactly what is covered for ex sample Electrice work but they don't say some electrical work is no covered because of certain codes for wringing so you pay seventy five dollars to find this out when you put in a work order fit all of you i and cross all of your t .

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 12th, 2022

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Verified Customer

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Anita Williams Columbus, OH

Results are spotty. I had an excellent visit, then I had a bad one that I had to call back and the followup was too long. today is 8/25 and the follow was for 9/1. If it was done right the first time, I wouldn't be bothered with another visit and such a long wait for repair.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Damber Basnet Phoenix, AZ

Don't get me wrong do you got me lined up with a professional very quickly but nothing happened I literally paid a hundred bucks for a guy to come and tell me that my air conditioner is old I understand that my problem was not addressed

2 years ago

Reply from American Home Shield

Hi Damber,
I hate to hear about your most recent AHS service and the issues that occurred. I would be glad to speak with you to assist.

Sep. 13th, 2022

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Eva McCoy Beaumont, TX

I called to report my hot water heater leaking. American Home sent a plumber. The plumber recommended a replacement. I have a 80 gallon Whirlpool American Home states that is concerned a industrial and will only replace with a 50 gallon. I ask about a cash out and I replace. I have called 4 times since asking and weeks have went by. Each assuring I will get an email with the cash out amount and as of today still no answer. I have to cut the water off to my hose everyday for the hot water heater leaking in my floor. This was supposed to make life easier, but has caused more stress and all except for the last customer service representative was very rude and unprofessional. I have ask to speak to a supervisor and one lady told me they were no need and refused. I pay over $89 a month and paid $125 for service call and nothing done. In fact causing more trouble.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 1st, 2022

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Verified Customer

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Louis F. Guy Deridder, LA

The technicians were punctual and precise. First, they introduced themselves and explained the procedure to be done. Then they proceeded to do the task requested efficiently.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Cara Castner-Fink Sammamish, WA

Punctual at responding to service request. Within an hr after submitting service request they have a contractor assigned and appointment set up within 24 hrs.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Dean Hinz Lincoln, NE

Service request was received and acted upon immediately. Assigned repair company representative was knowledgeable, courteous, friendly and efficient.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Paul Jacob Ponte Vedra Beach, FL

We've had no problems in working with AHS. We've seen the benefit of having AHS as we've had to submit a few tickets. But everything was handled professionally and promptly!

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Cynthia Chipman Goldsboro, NC

For the latest need, a lot of effort was put in by me to contact HS AND the contractor. Kind of frustrating with the price per month paid, and the service call fee, for the customer to be doing so much work.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Steve Rieves Lufkin, TX

spoke to two reps - the first one immediately demanded the fee w/o an understanding of what I needed. I hung up, began again with a second person, and she did an excellent job.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Enoch Barber Saint Charles, MO

AHS is very quick and reliable. They clearly communicate and connect the corresponding service provider with their client. They're highly commendable.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Tracey Y Worthy Powder Springs, GA

Every service person that Was sent to me through AHS was friendly and professional. All work was completed in a timely manner and explained to me fully.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Gina Pady Bellevue, NE

AC was went down in July. Contacted AHS. After many follow up calls, finally it was fixed, a month later. It was good that they finally fixed it. It was bad that we were without AC in hot summer heat of Houston, TX for a month.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Shea DeVore Enon, OH

I am frustrated that I have had to have someone out here 3 different times to work on my air conditioning. The company that has come are non responsive. I have had to call them myself each and every time. They are nice and I kn now they are busy, but they need to keep their customers updated or give a time frame as to when the work can be done.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Jennifer Las Vegas, NV

My range heating element was replaced by American Home Shield and I paid $100.00 . After 30 days the elements didn't work anymore I reported it and was told I had to pay $100.00 again in order for them to come back and rectify my range problem

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Gordon Loveless Oklahoma City, OK

My air conditioner was out and because it happened over a weekend the service that it was given to didn't get notified until Monday. Went Saturday night and Sunday with out air conditioning. Would have been nice to have AHS to have emergency service for cases like this.

2 years ago

Reply from American Home Shield

Hi Gordon, I hate to hear about your most recent AHS service and the issues that occurred. I would be glad to speak with you to assist.

Sep. 13th, 2022

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Ronald Richey Albuquerque, NM

First experience with hot water heater. I was never reimbursed for hot water heater, took forever to get refrigerator replaced once it went out, not sure how many technicians and times different company's came out. I do have to say the technician that came out for the toilets was awesome.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Mary M. Leishman Hyrum, UT

American Home Shield has been great. Some improvements could be made at the repairs level. Our air conditioning unit was repaired too many times. A level of highier competence on the part of the repair companies choosen would have been appreciated and would have saved many dollars.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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John frings Pahrump, NV

Service fee practices on an AC system when not functioning requires 2 payments this is unethical- it's one system- then you have to identify which unit you want to work on first - as if the homeowner is an AC repair person and knowswhere the problem

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Vernon Wood Bolivar, TN

Your website was very confusing for what we needed help with- outside faucet attached to the house so I had to call to speak to your customer service person. It was obvious they were reading from a script - could not speak English well and wasting my time - I just wanted her to answer my questions.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Kathryn Dunn Port Richey, FL

Had an awful time with hvac system last year at one house, waited over 3 months to get AC in the summer, no apologies only excuses. I've had a couple good experiences. Also, I have a second policy on a second home and they just patch the hvac instead of replacing.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Mary Brown Boyertown, PA

Had a rocky incident with air conditioning. No repairman available during hottest week ATL has had. After much argument we restarted from Go and got job done. So far it's ok

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Thersea McCleskey Commerce, GA

I DISAGREE WITH THE CONTRACTOR THEY SENT AND PAID ANOTHER AC COMPANY WHO DISAGREED WITH THE COMPANY AHS SENT. BECAUSE I FIRST DID NOT WANT AHS TO SEND THEIR COMPANY FOR A 2ND OPINION (I DIDN'T TRUST THEIR COMPANIES) THE PLACER HEATING AND AIR DIAGNOIS WAS APPROVED EVEN THOUGH IT WAS NOT A CORRECT DIAGNOSIS. I ASKED FOR ANOTHER COMPANY TO COME OUT AND THEY SAID SINCE IT WAS ALREADY APPROVED (EVEN THOUGH THIS WAS NOT A CORRECT DIAGNOSIS) I COULD NOT HAVE A SECOND COMPANY TO COME EVALUATE MY AC. PLACER HEATING AND AIR WILL NOT SEND OUT A DIFFERENT TECH TO REVALUATE SO I AM STUCK WITH THIS AHS LISTENING TO THIS FRAUDULANT COMPANY AND NOT ME THE HOMEOWNER AND PERSON WHO PAYS THE AHS PAYMENTS.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Aug. 26th, 2022

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Claude Nankam Gainesville, VA

I can at best give only a 2 star rating. This is the 3rd time in the last year and a half I have had a technition to our house for the same problem with our refrigerator. Our refrigerator has had high temperatures which after 4-5 days will return to acceptable levels. Recently the temperature reached 64 degrees for several days before returning to the high 30's. I was again charged $100 for the service and nothing was done.

2 years ago

Reply from American Home Shield

Hi Claude, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Christine Fuller Dumfries, VA

Great service at a reasonable price that has always been prompt and has saved me thousands of dollars since owning my home. I've never had a problem.

2 years ago

Reply from American Home Shield

Hi Christine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Lynda Rhodes Odessa, TX

THeir service to me was excellent however the service provider for my pool filter repair in April has still not been paid. This is not fair or reasonable.

2 years ago

Reply from American Home Shield

Hi Lynda, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

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Verified Customer

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Hakeem Sule Owings Mills, MD

The service that I received was great. Problem resolution was immediate & the representative was very knowledgeable & friendly. Wonderful experience.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Teri Wentworth Coeur D Alene, ID

Technicians are very efficient and professional. Quick turn around form the time I put the request in to the repair company contacting me to set up appointment.

2 years ago

Reply from American Home Shield

Hi Teri, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 19th, 2022

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Verified Customer

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Mr nickens Nashville, TN

Prompt in assigning contractor. Most of the contractors I have dealt with have been great, have had some not so great ones but they are amenable to righting the issue.

2 years ago

Reply from American Home Shield

Hi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Jason A Madden Philadelphia, PA

The service was excellent. The serviceman was thorough, efficient and explained what was going on with my thermostat and how to trouble shoot in the future.

2 years ago

Reply from American Home Shield

Hi Jason, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

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Chris downes Barrington, IL

They make it easy to put in a service request and are affordable. I recently put in a request to fix our air conditioner though and after a month it's still not fixed. A/C company is saying it always takes this long when dealing with AHS so I feel improvements could be made in that regard.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Diana Gracia Caldwell, ID

The price seems high for what you get and we have had situations where the tech never showed and we never got refunded our $100 for the visit. We paid an additional $100 together someone out here. Felt like we got very ripped off.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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larry D Murray Ocala, FL

Our refrigerator has been inoperable for three weeks. Took over a week to get a repairman here and after 20 minutes I was told the compressor was out. He told me a week ago that it had to be ordered and we haven't heard anything since until I called yesterday and was told the compressor had been ordered.

2 years ago

Reply from American Home Shield

Hi Larry,
I hate to hear about your most recent service experience and the delay in service to fix the issues that need to be repaired.

Sep. 20th, 2022

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debbie denney Farmerville, LA

Some services are able to be repaired fairly quickly but others require very long wait times and as a result you have to pay out of pocket to get the covered item repaired sooner. Also American home shield is becoming very expensive.

2 years ago

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Robert Minor Ontario, CA

My central AC went out during the hottest part of the summer. It took 30 days to get another unit installed. My wife and I are 70. We could easily been overcome by the heat. When I called AHS, I was pacified. We had to eat out for over a month.

2 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about your most recent service experience and the delay in service that was experienced to have the repairs completed.

Oct. 26th, 2022

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Verified Customer

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Corey Gilbert, AZ

I've had American Home Shield for years & have always been very helpful. The only downside is that although they try to get to you quickly, I've had one experience where it was almost a week.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Timothy Byrd Sr Dundalk, MD

My ac unit has been out of service for almost 1 month, AHS ordered the condenser which the contractor received, but we found out after waiting for a week or so that the evaporator coil was not put on order as previously though, after AHS finally put the item on order, now we are being told that they are trying to find a supplier for the part. The problem is why this company cannot find this part.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 19th, 2022

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Karen Brown Shreveport, LA

The first request to have my locks re-keyed was excellent. My second request was for plumbing was was scheduled immediately; however, the plumber came and assessed and said he needed to come back and I have not heard a word since and that was a week ago.

2 years ago

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Verified Customer

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Graciela Vargas Simi Valley, CA

Customer service has been outsourced to a foreign country. The CS reps are hard to understand and they seem to have a hard time understanding an Americanaccent. The hold times are ecessive - sometimes over an hour. AHS has repeatedly charged the service fee to my credit card before a contractor has been assigned. When a service request is canceled it takes mutltiple phone calls and many days to get a refund of the service call charge. If contractors are not available through AHS, AHS will not work with customers when they find a contractor on their own. AHS lets the customer wait for weeks with their Service Request "pending" and in a "queue". AHS used to be a top-notch company, but things have changed. Customer service was always great. I used to recommend AHS to my friends and promoted AHS to my real estate clients, but I can no longer do that.

2 years ago

Reply from American Home Shield

Hi Graciela, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 19th, 2022

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Verified Customer

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JEANNETTE ALEXANDER Cumming, GA

The customer service is outstanding. American Home Shield keeps you informed of your status and assigns quality contractors to get the job done right!

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 16th, 2022

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Verified Customer

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Byars Wells Mishawaka, IN

Love the service. My tech came to the house and was very professional, friendly, and fixed my issue the same day. This was my first call, so I am extremely pleased.

2 years ago

Reply from American Home Shield

Hi Byars, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Leanne Arlington, TX

I have had to use AHS 3 times in the last year. All three times the workers were excellent. they were on time, polite and gave me the time I needed to ask my questions.

2 years ago

Reply from American Home Shield

Hi Leanne, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 12th, 2022

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Verified Customer

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Omotara Adekoya Bowie, MD

So far I never had a problem. Every time I needed them, they have always awe up for us the contractor that we need and I don't have to worry about it.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

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Verified Customer

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Geoffrey Pinard Missouri City, TX

Money well spent! It's quick and easy to schedule a service call. Their customer service is helpful, and they replaced my Fridge two years ago when it was not reparable.

2 years ago

Reply from American Home Shield

Hi Geoffrey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Ke Waldorf, MD

Easy to report problem, quick response. Contractor assigned was quick to schedule appointment. Overall, very good and pleasant experience. Would recommend to everyone.

2 years ago

Reply from American Home Shield

Hi Ke, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2022

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rick Fresno, CA

My electrical system in my kitchen has been not working for the past 3 weeks, I was given an initial contractor who was unable to fix the issue. Now I am in a very unpleasant game of limbo and phone tag with another contractor who will not return my messages and your operators that I have been consistently calling are very unhelpful.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Aug. 17th, 2022

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Randy Medon, TN

The office personnel took a week to replace our water heater while their office kept us at bay while the leak penetrated through the ceiling onto the carpet and walls. The excuses were unacceptable & very un professional! Respectfully; CMDR HJP

2 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Joyce Leighton Palm Desert, CA

I do not like that I could not get my AC repaired due to reasons beyond my control and I still had to pay $150 just for them to tell me no. Then I had to turn around and pay a lot more money out of pocket to get the air fixed on my own

2 years ago

Reply from American Home Shield

Hi Joyce,
I hate to hear about your most recent service experience and would be glad to speak with you to resolve your experience.

Oct. 26th, 2022

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Janet Ellston Tampa, FL

I was told the part to fix our air conditioner was ordered and in. An appointment was made with the air conditioning company to come out. They did not arrive because the part was not actually in and supposedly AHS was going to notify me that there was a delay.

2 years ago

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Verified Customer

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Patricia Friedersdorf Loveland, OH

The person from the recommended business told me I needed repair to my washer and told American Shield that the washer only needed a deep cleaning thereby getting a nice fee for work not done.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 17th, 2022

American Home Shield Reviews