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American Home Shield

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9,565 User Reviews

8.4

Overall Score

American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for. 

Read American Home Shield reviews below as well as the pros and cons of the company. 

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The Good

  • Time in Business
  • Discount Programs
  • Four Flexible Plans
  • Multiple Fee Options
  • Upfront Contract Information
  • No Home Inspection
  • Referral Bonus
  • Discounted Air Filters
  • Sample Service Contract

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Four Flexible Plans

American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.

The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.

American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:

Combo Plan

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums
  • Refrigerators
  • Ranges/ovens/cooktops
  • Washing machine
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice maker
  • Garage door openers
  • Built-in food centers

Appliances Plan

  • Refrigerators
  • Ranges/ovens/cooktops
  • Clothes washers
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice makers
  • Garage door openers
  • Built-in food centers

Systems Plan

  • Air conditioning and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heaters
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums

Add-On Options

  • Electronics Plan by Asurion ($18)
  • Pool and in-ground spa (pool and in-ground spa only $13.33 per month; pool and in-ground spa equipment: $13.99 per month)
  • Guest unit (extend coverage to unit less than 750 square feet: $12.99 per month)
  • Septic pump (available first year of warranty only: $2.50 per month)
  • Well pump serving as home water source ($7.08 per month)

Build-Your-Own Plan

  • Homeowners can add any system or appliance to their plan not currently covered in their chosen package. 

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs. 

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't. 

Referral Bonus

American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure. 

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure. 

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

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The Bad

  • Customer Complaints
  • Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers. 

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

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The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs. 

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues. 

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions. 

View Best Home Warranty Companies

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Star Rating

3.9

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9,565 Reviews

Review Breakdown

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60%

4 grade

11%

3 grade

6%

2 grade

4%

1 grade

18%

Sentiment Criteria

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Sheila Johns Santa Monica, CA

The absolute worst company!!!! I have been dealing with a broken oven for over 2 years just to get refurbished system board which has been replaced 3 times now. I have a broken oven with no resolution and keep getting the run around from the group not to mention multiple people coming into my house with Covid-19 and have a very high risk person that if got Covid -19 would die. I also have 3 toilets not working and have been trying to get a vendor that actually knows plumbing…they send out vendors that do no shows, or show up say I need this part and never return nor return calls. This company should be shut down due to their business practices. I would not use this company, spare yourself the frustration, money and time!!!!!CROOKS!!!!!!

1 day ago

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Nona Orlando, FL

I bought a house with this and also sold a house with this. Great decision - they didn't play games and they were responsive and prompt for appointments to schedule repairs.

1 day ago

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K L Saint Louis, MO

Great service. Very timely and responsive.

3 days ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us.

Apr. 8th, 2021

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Michael Pensacola, FL

Service, professionalism, value for the money and excellent claim handling. Very good claim follow up

3 days ago

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Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 8th, 2021

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Alison C. Morgan Hill, CA

The technicians were knowledgeable, personable, and timely. They were both very thorough, and took care to wear masks and shoe coverings to protect our floors. I would highly recommend these technicians and AHS to anyone looking for a reliable service that protects their home appliances.

3 days ago

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Reply from American Home Shield

Hi Alison, We are pleased to hear about the knowledgeable technicians that have provided you with an excellent experience. We hope you continue to enjoy!

Apr. 8th, 2021

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JB Cochranville, PA

Very hard to reach anyone that can help you by telephone!

3 days ago

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Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 8th, 2021

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Peter Wesner Aransas Pass, TX

They are the best! Very attentive to my phone calls and concerns. I receive repair man out here immediately and if it had to be repaired or replaced it was taken care of! I would highly recommend them to everyone!

3 days ago

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Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Apr. 9th, 2021

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Anonymous Beaufort, SC

It’s great for appliances. But when it comes to AC units it can get pricey depending on if you’re using old Refrigerant or the newer refrigerant. Had to pay over 1000 just for refrigerant

3 days ago

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Reply from American Home Shield

Thanks for sharing your feedback.

Apr. 9th, 2021

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Ricky Elm City, NC

I've had 3 claims in my new house, and I have not had any problems getting those fulfilled in a timely manner!

3 days ago

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Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 9th, 2021

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Gary Tunstall Sr Sun City, CA

Couldn't get plumber out until next day.

3 days ago

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Reply from American Home Shield

Thanks for sharing that we were able to get a contractor out within a day. We hope it was no major inconvenience for you and that it was quickly resolved.

Apr. 8th, 2021

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Gloria Monroe Ridgecrest, CA

Quick response time and quality services.

3 days ago

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Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 8th, 2021

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Denise Tinsley Reisterstown, MD

I have a stove in my living room it has been over 2 weeks and 8 phone calls waiting for an installer

3 days ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 9th, 2021

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Deborah Marinoni Tulsa, OK

We are not mechanically inclined. Having access to one call and done is exactly what I want. They arrange for reputable service for each project. Problem resolution in one step!!

3 days ago

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Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 8th, 2021

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Donna Jackson Baltimore, MD

They were very efficient with my problem and help me resolve it quickly.

3 days ago

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Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution.

Apr. 8th, 2021

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Lakesha Baltimore, MD

Very detailed about what's wrong with appliances

3 days ago

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Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together.

Apr. 8th, 2021

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William Bass Lubbock, TX

They deliver as promised. I called one morning and it was completely finished by 4:30 that afternoon. Great service company.

3 days ago

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Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request.

Apr. 8th, 2021

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Lana Houston, TX

They were professional and very courteous

3 days ago

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Reply from American Home Shield

Thanks for letting us know everything worked out great for you.

Apr. 8th, 2021

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George Wimauma, FL

Good service for answering inquiries when needed

3 days ago

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Reply from American Home Shield

Thanks for sharing.

Apr. 9th, 2021

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GL Cumming, GA

Took little over 3 months to fix my oven

3 days ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 8th, 2021

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Diane McCrory Atlanta, GA

Quick response, knowledgeable technicians, and complete coverage

3 days ago

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Reply from American Home Shield

Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on.

Apr. 8th, 2021

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Patricia Aaron Gretna, NE

Communication is difficult. No feedback from service provider in many cases. Information within my account is not adequate. Very difficult to speak to someone who really understands what I'm asking and who can respond adequately.

3 days ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Teresa Street Gallatin, TN

They are good and coverage is awesome! The contractors that are sent out are on time and very thorough!

3 days ago

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Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 9th, 2021

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Mike Clawson Sierra Vista, AZ

Excellent and timely response. We had a contractor scheduled to do the work within 5 minutes!

3 days ago

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Reply from American Home Shield

Thanks for reaching out to provide that feedback. I am glad the contractors followed through with the appointment that was set but happier for you that your issue has been resolved. We are here for you if you need us in the future. Take Care.

Apr. 8th, 2021

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Barbara Haffer Saint Louis, MO

So far we have used them 4 times and had positive results. A little pricey though for 75 dollars a month.

3 days ago

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Reply from American Home Shield

Thanks for letting us know how everything is going so far.

Apr. 8th, 2021

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Sandra Parnell Lawton, OK

Quick service each and every time. Twice my appliance was replaced rather than fixed.

3 days ago

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Reply from American Home Shield

Thanks for sharing your experience.

Apr. 8th, 2021

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Jenn Salisbury, MD

The contractor messed up my water heater looking for the valve to shut the water off which was NOT even the reason I called!!! And they believe him when he said he didn’t😑 They told me in order to get it fixed or looked @ I would have to pay them $75! When it was NOTHING wrong with it before the plumber got there!! So now it’s under “investigation” I will update in 10 days that’s how long the investigation takes until then I’m mopping my floor from water!

3 days ago

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Reply from American Home Shield

Hi Jenn, I hate to hear about your most recent AHS experience to have the water heater repaired. I would be glad to speak with you about the delay.

Apr. 8th, 2021

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Kim Kempton San Mateo, CA

They replaced my water heater with an inferior product. Now they won't communicate with me or rectify the situation. Only offshore call centers handling calls, so frustrating!! We can't even wash a dish and take shower without running completely out of hot water. I'm so disappointed. Plus their vendor/installer took me for an additional $660. They have been out here three times to fix my refrigerator and not it is doing the same thing again. Had to pay another $100 to get them to come out for the 4th time!!! Please contact me if you want the whole story on the water heater, it was as SHADY AS IT GETS!

3 days ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Verified Customer

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Eleanor Fones Lusby, MD

Consistently on time with professional people to answer calls for repair

3 days ago

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Reply from American Home Shield

Hi Eleanor, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2021

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Jolanda Plymouth, NC

The service is great. Like the ease of scheduling and the convenience of having vetted professionals that I trust based on the American Home Shield brand name.

3 days ago

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Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 8th, 2021

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Dennis Overton Pinellas Park, FL

Pro appliance was assigned as my appliance repair for my dryer... Pro Appliance insists on virtual diagnostics. Hate that. They guess at the repair needed which took a couple days. Then they order a part which takes 8-10 days. They’re supposed to come out with the part tomorrow. I’m expecting their diagnosis to be wrong and they’ll need to order additional parts taking more days. Crappy way to diagnose and repair which puts the customers out of service way too long.

3 days ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Lynne Conway, SC

Because we waited five months for a part to make my range oven functional. That included Christmas and Thanksgiving with no operating range.

3 days ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Dominique Manassas, VA

Professional, easy to book appointments.

3 days ago

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Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 8th, 2021

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Anonymous Haymarket, VA

Poor service, can't get billing correct--goes up every year, bad service reps and companies.

3 days ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Verified Customer

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Loretta Mission, TX

Good coverage, quick appointments, repairs completed quickly.

3 days ago

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Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2021

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Verified Customer

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Sode Sun City Center, FL

They are prompt to answer all requests and ever faster in dispatching someone to take care of issue.

3 days ago

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Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you.

Apr. 9th, 2021

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J. Dalrymple Lake Havasu City, AZ

Have never had any issues since we've been with AHS for over 25 years! It's the security that gives us peace of mind.

3 days ago

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Reply from American Home Shield

Thanks for your loyalty.

Apr. 8th, 2021

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Erika Gomez McAllen, TX

They have great coverage and great customer service. Service calls can be scheduled online and contact information is provided to keep in contact with the local service company.

3 days ago

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Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed.

Apr. 8th, 2021

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K Northridge, CA

Before we get the service, we have to go through a hard process and we must pay before we get the service. Their customer service sucks.

3 days ago

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Reply from American Home Shield

Hi K, Thank you for bringing the issues to our attention. We hate to hear about your unsatisfactory customer service experience and would be glad to speak with you.

Apr. 8th, 2021

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Verified Customer

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Ken Charles Madera, CA

Well mannered and knowledgeable Technician.

3 days ago

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Reply from American Home Shield

Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together.

Apr. 8th, 2021

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Verified Customer

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Yazan Sacramento, CA

Terrible company. Everything is not covered

3 days ago

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Reply from American Home Shield

Hi Yazan, I hate to hear about your most recent AHS experience to have the issues repaired. I would be glad to speak with you.

Apr. 8th, 2021

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Verified Customer

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Debbie Stearley Saint Augustine, FL

Got service on 11/5/20 still waiting on refund from Feron, contacted MANY times still no refund

3 days ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Verified Customer

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Doug and Patricia Coltrane Liberty, MO

Excellent service with the repair guys and it was so easy to file the claim.

3 days ago

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Reply from American Home Shield

We're glad the process was easy for you.

Apr. 9th, 2021

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Verified Customer

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Suzzane Ann Paguia-Patigas San Jose, CA

They did well on my other claims and they failed on the two claims I had with them. Poor customer service. No prompt response to my concerns. It stopped on their customer service which doesnt do anything other apologize. No resolution on my two other claims.

3 days ago

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B. R. Seattle, WA

First attempt to schedule a service, and it's been 5 weeks, 6 phone calls with them + 3 calls with contractors. Still not fixed. Reps have no ability to resolve anything, and they're always punting to the "authorization department" that never gets back to me.

3 days ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 9th, 2021

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Verified Customer

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Liz H Sparks, NV

Good service. Good technicians. Timely service

3 days ago

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Verified Customer

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Della Hargrove Upper Marlboro, MD

Because over the time that I have been with AHS, I only had one problems years ago.

3 days ago

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Verified Customer

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A Hamilton Yorktown, VA

They got the job done! in a professional manner.

3 days ago

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Reply from American Home Shield

Hi A Hamilton, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 9th, 2021

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Jim Morgan Folsom, CA

When something needs replacing, you only get construction grade regardless of the grade of the item being replaced.

3 days ago

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Verified Customer

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Jeanette Barnes Orland Park, IL

Easy to work with and schedule appoints with. Vendors are reliable

3 days ago

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Verified Customer

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Betty Mitchell Austin, TX

Service providers are sometimes less than high quality.

3 days ago

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