error This company may not service all states.

American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for. 

Read American Home Shield reviews below as well as the pros and cons of the company. 

The Good

  • Time in Business
  • Discount Programs
  • Four Flexible Plans
  • Multiple Fee Options
  • Upfront Contract Information
  • No Home Inspection
  • Referral Bonus
  • Discounted Air Filters
  • Sample Service Contract

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Four Flexible Plans

American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.

The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.

American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:

Combo Plan

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums
  • Refrigerators
  • Ranges/ovens/cooktops
  • Washing machine
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice maker
  • Garage door openers
  • Built-in food centers

Appliances Plan

  • Refrigerators
  • Ranges/ovens/cooktops
  • Clothes washers
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice makers
  • Garage door openers
  • Built-in food centers

Systems Plan

  • Air conditioning and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heaters
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums

Add-On Options

  • Electronics Plan by Asurion ($18)
  • Pool and in-ground spa (pool and in-ground spa only $13.33 per month; pool and in-ground spa equipment: $13.99 per month)
  • Guest unit (extend coverage to unit less than 750 square feet: $12.99 per month)
  • Septic pump (available first year of warranty only: $2.50 per month)
  • Well pump serving as home water source ($7.08 per month)

Build-Your-Own Plan

  • Homeowners can add any system or appliance to their plan not currently covered in their chosen package. 

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs. 

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't. 

Referral Bonus

American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure. 

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure. 

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

Visit Site

The Bad

  • Customer Complaints
  • Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers. 

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs. 

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues. 

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions. 

We'll Introduce You!

Call our recommended rep over at American Home Shield below.

1-(866) 644-4240

User Reviews

Star Rating

3.8
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7,224 Reviews

Review Breakdown

5 star
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1 star
21%

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Rosa Lopez

January 20th, 2021 Washington, DC DETAILS arrow_drop_down
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I am very pleased to say that when I needed service, AHS was very responsive and handled my situation in a timely manner. I highly recommend all my friends and associates to become a customer of AHS!!!

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Bhupendra Rana

January 19th, 2021 Austin, TX DETAILS arrow_drop_down
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We have are in peak of winters and our HVAC stopped working. The send technician immediately from Interstate Heating and Cooling for diagnosis. The technician gave the report to replace the HVAC and it was approved by paying $199 and regular $75 for visit. The HVAC arrived 15 days after and there was no mismatch between the new HVAC and VENT work. We have TRANE system it was replaced with GOODMAN with same efficiency. The installation team installed although knowing it will not work with existing setup. Immediately called AHS they said wait for report from vendor. The vendor say you need to contact AHS, it close to 2 months now, the vendor has come 4 times with no solution and everytime call AHS response , they say need to contact authorization department. Based on my experience AHS do not have quality vendors or they provide quality products for replacement. They will replace products with cheap equivalent product.

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Joseph Hubley

January 19th, 2021 Ashburn, VA DETAILS arrow_drop_down
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Fair price and efficient scheduling for preventive maintenance and repairs.

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AprilW

January 19th, 2021 Tallahassee, FL DETAILS arrow_drop_down
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ABSOLUTE SCAM DO NOT BUY THIS INSURANCE. They fix nothing, they don't use anyone local and the companies they contract to do the absolute minimum and disappear. Recently they send a garage door company and then refused my claim because my 18 year old garage door opener quit working. They claim it's not covered because that's not "normal wear and tear"? Absolute nonsense. I paid $100 for a water heater person to come, they came, said they didn't know, and left. No one ever returned, no repair was made. AC guys were there 11 times over the past 3 years at $100 a pop and it still doesn't work properly. Insanity. They do the absolute bare minimum to make things work, then when they quit due to THEIR technicians' work, they deny your claims. Don't bother, put your $60 a month in savings and just hire people yourselves. You'll save a LOT more money.

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Reply from American Home Shield

Jan 19, 2021

Hi April, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

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Stephen Monier

January 18th, 2021 Inverness, FL DETAILS arrow_drop_down
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Our HVAC Unit had a problem with the heat & would not shut off. I called AHS and they promptly relayed my service order to Burleson Services, Inc., with whom they had contracted for our area of Florida. They scheduled an appointment with us within a couple of days. Mike, the technician who showed up was knowledgeable, professional, and courteous. He promptly diagnosed the issue and replaced the broken part, all within one hour. The unit is working perfectly. Very pleased with AHS.

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Lisa

January 18th, 2021 Littleton, CO DETAILS arrow_drop_down
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It wasn't worth the money. I paid more with it than without it. Hi

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Reply from American Home Shield

Jan 18, 2021

Hi Lisa, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

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Green Juliette

January 18th, 2021 Converse, TX DETAILS arrow_drop_down
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Satisfied With work done. Professional and promptness

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Israel

January 18th, 2021 Tolleson, AZ DETAILS arrow_drop_down
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Prompt service but this review is not quick enough

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John Holmes

January 18th, 2021 Carmichael, CA DETAILS arrow_drop_down
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Responsive - easy to access online - got the job done

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SF homeowner

January 18th, 2021 San Francisco, CA DETAILS arrow_drop_down
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They do what they say they do. They send professionals to address the issues you report and they do it in a timely manner

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Joseph Trevino

January 18th, 2021 Manor, TX DETAILS arrow_drop_down
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Very professional and timely. I was very pleased with the work/repair that was done.

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Pritam Singh

January 18th, 2021 Stockton, CA DETAILS arrow_drop_down
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Excellent service, great coverage and professional

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esther trujillio

January 18th, 2021 Colorado Springs, CO DETAILS arrow_drop_down
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very friendly and came out when they were so busy love it.

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Debbie Blowers

January 18th, 2021 Surprise, AZ DETAILS arrow_drop_down
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Dedicated to successfully make repairs and very cordial.

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Sultan Ahmed

January 18th, 2021 Austin, TX DETAILS arrow_drop_down
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I have been with AHS for over ten years and I have always received great service. Their policies are clear and fair. I also tried to be a fair and reasonable customer. The relationship works out great.

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Toby

January 18th, 2021 Peoria, AZ DETAILS arrow_drop_down
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They were willing to get on the problem to get it ixed

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CARLOS YBARRA

January 18th, 2021 Nurillo, TX DETAILS arrow_drop_down
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Quick response and great service. Easy online appointment request.

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N. Chavez

January 18th, 2021 Brownsville, TX DETAILS arrow_drop_down
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I called and they were able to assigned me to a technician who was very knowledgeable and fast to complete service.

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James Merriman

January 18th, 2021 San Antonio, TX DETAILS arrow_drop_down
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Right there when you need them and their prices are about right

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PAUL MCENEANY

January 18th, 2021 Rancho Santa Fe, CA DETAILS arrow_drop_down
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DIFFICULT T CONTACT CORCT PERSON. DIFFICULT TO OBTAN QUALIFIED REPAIR. DIFFICULT TO OBTA IN A DOWN DRAFTREPLACEMENT THAT IN EXITATINGFITS IN CABINET

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Kristine Cynn

January 18th, 2021 Laguna Niguel, CA DETAILS arrow_drop_down
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I called in to follow up about one action item that was not done yet. But I still do not have any answers or schedules to complete the task from plumbing company or AHS.

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Ray R

January 18th, 2021 Montebello, CA DETAILS arrow_drop_down
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Your company picks the cheapest low bidder to do the repairs and they don't even speak English. And your rates to have have something fixed is very high compared to your rate. Your rate is $ 125.00 others are $50-65-75not $125

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Reply from American Home Shield

Jan 18, 2021

Hi Ray, I hate to hear about your most recent experience to have the hot water heater repaired. I would be glad to speak with you and get the issues resolved.

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Vakentin Nunez

January 18th, 2021 Newman, CA DETAILS arrow_drop_down
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Good service on time and very helpful we live American home shield

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Michelle

January 18th, 2021 Lewis, CO DETAILS arrow_drop_down
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It took over five months to resolve a refrigerator issue. If I called AHS I needed to allot at least an hour for the call as customer service is incredibly slow.

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Reply from American Home Shield

Jan 19, 2021

Hi Michelle, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

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Dana Bruce Galvin

January 18th, 2021 Tracy, CA DETAILS arrow_drop_down
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Great Service on the scheduling and the Onsite Technician. He went above and beyond with his work and support

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Sonia O'Brien

January 18th, 2021 Cibolo, TX DETAILS arrow_drop_down
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Prompt on response and taking care of the customer.

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Sean Smith

January 18th, 2021 Locust Grove, GA DETAILS arrow_drop_down
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Excellent quick service professional and dependable

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Rhonda Muller

January 18th, 2021 Fort Worth, TX DETAILS arrow_drop_down
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Always quick to get service/repairs. I have always been happy with the companies they send out.

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marvin harris

January 18th, 2021 Navarre, FL DETAILS arrow_drop_down
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Very Satisfied. Everyone associated with AHS have been professional.

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William Mullen

January 18th, 2021 Mandeville, LA DETAILS arrow_drop_down
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Easy to schedule service and the service companies have been terrific thus far.

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Dortha

January 18th, 2021 Jasper, TX DETAILS arrow_drop_down
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Their customer service is excellent. They make sure their customers are completely satified.

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James Godwin Harris

January 18th, 2021 Saint Louis, MO DETAILS arrow_drop_down
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Great service provided for heating system

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Ricky Nelson

January 18th, 2021 Houston, TX DETAILS arrow_drop_down
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I've never had a problem when dealing with them. They have acted in a prompt & professional manner.

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Daniel W

January 18th, 2021 Houston, TX DETAILS arrow_drop_down
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They have followed through on some repairs, but have dropped the ball or made it difficult on others. The quality of contractors they assign is mixed. I have had a great experience a few times and a bad experience other times.

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Raju

January 18th, 2021 Aurora, IL DETAILS arrow_drop_down
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Timely and professional, the service has been done next day itself

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Kevin Bater

January 18th, 2021 Gainesville, GA DETAILS arrow_drop_down
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I have used them on several homes I have purchased and have had many claims over the years. AHS has always resolved every issue I have had to my satisfaction.

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Lekale carver

January 18th, 2021 Indianapolis, IN DETAILS arrow_drop_down
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They take care of everything that I need and there are fast at it.

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Cathy pendergast

January 18th, 2021 Fair Play, SC DETAILS arrow_drop_down
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They do all the work finding vendors paying them I just have to be there to open the door!

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Ron

January 18th, 2021 Leland, NC DETAILS arrow_drop_down
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They do what they say the will do. Coverage is as stated in their contract. Very reliable.

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Scott Harner

January 18th, 2021 Lawrenceville, GA DETAILS arrow_drop_down
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Trust, quickness, reliability and customer service

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Ray Minkle

January 18th, 2021 Fort Smith, AR DETAILS arrow_drop_down
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They were very responsive and got my problem fixed the day I called!

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Renee Chandler

January 18th, 2021 Franklin Park, IL DETAILS arrow_drop_down
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Created service request for my washing machine on Dec 11 was contracted to Whirpool who subcontracted to another company, they came out the following Thursday 12/17 and deemed the machine unrepairable due to parts no longer being available, they sent update to Whirlpool and myself and AHS that evening via email, I called AHS more then 5 times over the next few weeks to see what the delay was only to be put on hold each time for over an hour while they tried to reach whirlpool to see why system not updated yet; being a customer for over 20 years this was a complete shock to go almost an entire month waiting on resolution, being forced to pay to use laundry mat in the interim and during the covid pandemic when trying to avoid others. Only reason I'm giving a 3 and not a 1 is because this is the first time I've had an issue with the service received.

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Al

January 18th, 2021 Fort Lauderdale, FL DETAILS arrow_drop_down
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Very responsive to the problems of clients

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Deborah Smyth

January 18th, 2021 Abingdon, VA DETAILS arrow_drop_down
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Professional contractors are contacted asap and fix the issue adequately.

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LINDA MCMULLIN

January 18th, 2021 Arnold, MO DETAILS arrow_drop_down
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EVERYONE HAS BEEN PERSONABLE AND SEEMED TO WORK HARD

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Lashundra Strother

January 18th, 2021 Arlington, TX DETAILS arrow_drop_down
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I still have a claim for my shower that has not been resolved from September.

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Reply from American Home Shield

Jan 18, 2021

Hi Lashundra, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

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Andre Campbell

January 18th, 2021 Bixby, OK DETAILS arrow_drop_down
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I have been waiting 5 weeks for my Refrigrator to be fix and AHS have call to follow up on the open ticket or replace the Refrigrator

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Reply from American Home Shield

Jan 18, 2021

Hi Andre, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

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Randy Schuller

January 18th, 2021 Monroe, LA DETAILS arrow_drop_down
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Some of their contractors are just no good. But their customer service dealing with problems is awful

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Reply from American Home Shield

Jan 19, 2021

Hi Randy, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Verified Customer

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Suzanne P. Chapiewski

January 18th, 2021 Trenton, MI DETAILS arrow_drop_down
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Whenever I call for assistance, they refer someone right away and I always hear from someone within a day.

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Nevsal Tiryakioglu

January 18th, 2021 Jacksonville, FL DETAILS arrow_drop_down
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AHS charges me $85/month and $75 for each service fee. On top of that I end up paying to the technicians that come to.my house for repair. I call AHS and they assure me the payment will be reimbursed to me but it is not. I get tored of paying more money than I'm supposed to for repairs. I don't need AHS to hire a repair guy. I can do it on my own. That way I will have things fixed for less.