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Verified Customer

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Gomathi Vasudevan

i had to do multiple follow ups and spend a lot of time to resolve the claim to replace my water heater. They finally sent the check as promised. But the coverage explained when i signed up for the member ship Vs what they explained during the time of claim was different. Ensure to read the documents thoroughly before you take up the membership.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Gomathi, Thank you for letting us know about your concerns regarding your denial. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

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Danielle Smalley Kansas City, MO

My first experience through AHS has been rocky. I've called and apparently given false information by multiple representatives, told by AHS that a service charge would not apply (even after they had my info and plan pulled up) yet I'm still being hit up for a $100 service fee. I was told I'd have a call from AHS by yesterday after HQ could review the calls that occurred, and I've heard nothing back. I have to keep following up. Communication has been extremely poor and I have little trust in receiving accurate info when contacting AHS at this point.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 19th, 2022

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Jenny Lever Apple Valley, CA

My oven has stopped working in November. Avhs will replace it but as of now, there is still none available. I understand there's not much they can do about that but they're only giving me a minimal amount of money to try to replace it - and it has to be purchased from Lowe's. I'm very frustrated because I can't cook here at the holidays for my family.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 19th, 2022

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Jo Buckmeier Mesa, AZ

My claim was handle very quickly. The Plumbing company and other companies that had to come out where very professional and treated our home with the upmost respect

1 year ago

Reply from American Home Shield

Hi Jo,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

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Verified Customer

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R Bishop Houston, TX

My family has special health issues and AHS was very accommodating. I was very impressed with the service provider they sent to work on our heating issue.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

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Verified Customer

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Joshua Gomez Schertz, TX

The process was seamless and the vendor sent (Mr. David) was outstanding. I definitely will continue to see my Home Shield policy as an investment.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 13th, 2022

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Verified Customer

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Philip Bryant London, KY

One of the best decisions I have made. They've always been very helpful and quick to respond. When I have an emergency, they escalate the issue to get me help quick.

1 year ago

Reply from American Home Shield

Hi Phillip,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

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Verified Customer

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Craig Land O Lakes, FL

I could almost give a 5 because they did cover the entire cost (minus $100 deductible). However, the 1st contractor they assigned had absolutely horrible reviews online (the reviews were recent and local and using AHS).

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

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Verified Customer

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Kevin Ronald Spann Washington, DC

The initial call went some kinda bumpy but got back on track. CSR could not offer me any specific information for the vendor about their schedule. I had to wait to hear from them.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Anna fennel Locust Grove, GA

They receive the rating because I have attempted to contact them on several occasions since November 23 as it relates to a service request and nothing has been resolved. The contractor that they have assigned to me to provide me with appropriate, and effective heating and air services has not answered myself when I call or American Home Shield. I feel that this is not fair for a customer to call and complain multiple times and just basically get the runaround from both American Home Shield and extreme heating and air. I will not be recommending American Home Shield to any friends and family based on my recent experiences. The reason I say this is because I have attempted to contact extreme heating and air on multiple occasions and have received no services and when I complain to American Home Shield, I basically received the runaround.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 9th, 2022

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Michael Riggins Severn, MD

Because when I had to have atepair to my furnace I later found the the repair company had put in a 1 speed fan moter instead of the original 3spead. I later found this out after the repair had been done weeks later after a recall back. Since this repair I have to have a repair man out every year either before both summer or winter season. When the repair company was confronted they were a d still are to- date in denial. This q speed is not efficient.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 9th, 2022

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Rayanna Dalton Kennett, MO

Last year I had an issue with my heat and air. I was charged and the company did not follow through on securing a service person. This year I paid $75 for a heat and air check. Again, the company's response was that there are no service people in our area but refunded the amount paid. Just recently, I paid $100 and requested repair for my dryer. The visit was made prior to Thanksgiving but I am still having the same issue. I do have another service call placed and they will be checking the issue again on December 7.

1 year ago

Reply from American Home Shield

Hi Rayanna, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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Alex Bejarano Bakersfield, CA

Upset that the company they send out to fix air conditioning they didn't turn back the gas on up in attic so my heating didn't turn on so had to call to send out to see what wrong with it and had to pay deductible for the mistake the first company did

1 year ago

Reply from American Home Shield

Hi Alex,
Thank you for sharing your AHS experience. I would be glad to speak with you regarding the duplicate service fee charges.

Dec. 14th, 2022

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Leslie Lee Richmond, VA

Contract they sent for water issue inflated the problem and now I need to pay for a water heater. I only ask for some one to address the temp of water. Now I have a 400.00 dollar bill. The company that came want me to give them cash for the water heater. I do not feel comfortable with that.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Matt Moline, IL

It has been a mix of experiences with AHS. These experiences include having to follow up multiple times regarding incorrect billing, having to follow up to get a contractor to come back out after they did not complete a job, and still never having my A/C unit replaced.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Donna North Las Vegas, NV

It's just very fast and easy to request service. Once requested it's fast as well. Repair people sent have been polite, timely and solved all issues quickly.

1 year ago

Reply from American Home Shield

Hi Donna, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 5th, 2022

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Verified Customer

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Paul Gowers Coeur D Alene, ID

Explained everything in full took a step by step on how to replace the washer which we have to wait until December 16th that's the only thing that I'm upset about

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 7th, 2022

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Rick Frankey

I am extremely unhappy with American home shield! It is going to take eight weeks in order to get one heating element for my dishwasher. I understand you have specific vendors, but there are elements available from the technician within his service area.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Rick, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Amanda Kay Wiggins San Diego, CA

They are reliable, professionable, willing to do what they can to fix the problem, and friendly. Never had any issues and are always able to come up with a solution.

1 year ago

Reply from American Home Shield

Hi Amanda,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Vedrick lackey Houston, TX

Because they are truly professional and they are really trustworthy if you need anything on your house that needs repairs I suggest giving home shield a call

1 year ago

Reply from American Home Shield

Hi Vedrick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Kathy Paulsen Clearwater, FL

Was very timely with claim. Worth the price paid for the monthly premium + the deductible in lieu of buying a new stove and previously a new water heater

1 year ago

Reply from American Home Shield

Hi Kathy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Lisa Davis Fort Myers, FL

In a very timely manner - we were reimbursed for having to replace our Washing Machine. We were impressed with the time frame and customer service follow up

1 year ago

Reply from American Home Shield

Hi Lisa, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 5th, 2022

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Verified Customer

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Opal Hockley, TX

Excellent service and professionalism are my comments because the people you send. They were timely, courteous and clean. They were considerate and informative.

1 year ago

Reply from American Home Shield

Hi Opal, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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William Windermere, FL

Service so far has been great! Only used service once but is above my expectations. However I still can not accept the high fee per service. If you call a handyman to fix things it is 40% less. And plus you still need to pay a monthly fee. So, won't be a long term choice if they don't change it to the market price

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Dirk Spokane, WA

We had it for 2 years. Our furnace did indeed go out and it made it worth it. Outside of things breaking, I don't feel the need to pay hundreds of dollars just to have the "card in my pocket". If nothing goes horribly wrong, you've wasted money. It would he something else if they offered a smattering of perks to upkeep the house that mattered.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Jennifer Freeman Bandera, TX

They gave a wrong phone number to a contractor. Not a simple typo, but one that should have been removed a long time ago. It took 45 minutes on the phone to resolve after waiting 40 minutes for a callback and waited an extra 3 days with no heat.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Dee Davis Marion, OH

Nothing against the repair guy he has done everything he can think of but the problem is not really fixed the fridge is still not keeping the correct temp it is above 40 but like I said he has done everything he can think of but I am sure we will have them back out here for a 5th time once again

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Gregg Countryman Virginia Beach, VA

Very positive experience. Speedy response. Good assigned technicians. Only negative that prevented a 5 star rating was the somewhat lack of clarity relative to notification of a non-covered item.

1 year ago

Reply from American Home Shield

Hi Gregg, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 7th, 2022

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J Houston, TX

It took American Home Shield almost 3 months to get a contractor to finish a job. Never would allow me to get another vendor to get the issue resolved. They repeatedly allowed the contractor to drag their feet for almost 3 months and we were in a home with no air in the the middle of summer. By the time the work was done, fall and cool weather had kicked in.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Glenford Harris Las Vegas, NV

Because I am on the third appointment for the service issue. The motor for the heating system is going out making a lot of noise. I was told that Home Shield would not replace until it's completely burn out. my home is occupied by 3 seniors and it very cold at night currently we do not have any heating. I am very dissapointed.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Michelle Beaverton, OR

The contractors they use are not reliable, it takes two much time to get help even if it's an urgent matter. I have been disappointed with the choice in service providers. If you see that someone consistently receives poor reviews, it might be best not to partner with them, because it will also reflect poorly in your organization.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Lucinda Marvin Saint Paul, MN

I have been getting the run around about a service call. The contractornevercalled. I have spoken to three representatives. They can't get in touch with the assigned contractor either. I have been waiting 2 weeks to get a different contractor. So far, nothing!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Reny Buduan

My refrigerator ice maker was not working from the door dispenser but the filtered dispenser was. I called AHS to have someone come fix the ice maker and the technician came out and fixed it. After he completed the job I tried the ice dispenser and it worked, was very pleased. When I tried the water dispenser it no longer worked. Very unhappy! I asked the technician to fix what ever he did to the water disowns he said he would need to call AHS. When I called AHS they said they don't cover water dispensers you will need to work with the service provider. This is unacceptable and I after trying to get AHS and the service provider to come remedy a problem created by them, neither will take responsibility. I am stuck in the middle without a filtered water dispenser. We now have to buy filtered water every week! So unhappy with the service provided by AHS.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Megham Kent Spokane, WA

I have used AHS for years and have always been pleased with them until now. I had a heater tune up, the contractors found issues and had to order parts. They took apart my furnace on November 1st. The contractor tells us a week later that a part they need is no longer made. AHS approves a new furnace. I'm thinking great this shouldn't be an issue much longer. On Friday the 11th, and Saturday the 12th I get notice that my parts are ordered from AHS. On Monday November 21st I called AHS, they can't tell me anything other than the parts are ordered. Meanwhile we have had two snowstorms with temps dropping down to 10 degrees. We have been without heat for 24 days with no idea when we will have heat again. Prior to this incident I would've rated and recommend them, but I can't in good conscience recommend them. I would hate to put someone in this situation without heat!

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Donna Gulbranson Columbus, OH

They have been wonderful about getting someone out to look at the issue and taking care of the problem. We are Blessed be o have American Home Sheild

1 year ago

Reply from American Home Shield

Hi Donna, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Cheryl Green Los Angeles, CA

I received a complementary service for my garage door which I appreciated from at the escalation department when I had to call the third time for my contract. They promised me I would get it that was last month I still haven't received it. I only chose this rating because I have tried four times since April of this year to get a hard copy of my contract each time I called the representative said I would receive it within 10 business days I just called again last week because I never got the last one I requested he said I'd get it in five days still haven't received it. I don't know what the problem is they verify my address so it is correct but I don't think anyone is actually mailing out a hard copy of my contract I wish someone would take care of this for me thank you

1 year ago

Reply from American Home Shield

Hi Cheryl, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Stacy Leigh Williamson Gilmer, TX

When I first used AHS the service was fast. Great service! The last two times, it has taken several days for my request to be processed and although you must submit your payment when you request service, I erroneously received numerous email stating I owed the $75 fee. Just a lot of time wasted to clear up the issue.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Rob Hilliker Tucson, AZ

My recent experience with hvac was not positive. It ended up being someone who tried to sell me a new unit instead of helping me with issues. They didn't follow up as promised with quotes for service. When I reached out to AHS they seemed very institutional. Didn't really listen or try to understand.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Kirsten Kelly Wahoo, NE

Because there was no information about parts of a service that were not covered until after it had been performed. I only found out I had a bill due to the service provider for an uncovers part of a covered service call when I logged into the app a few weeks later

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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A. Katz Elk Grove, CA

Requested repair for water heater. AMS didn't cover noises, which was why I requested repair. Turns out that the water heater had never been flushed and there was so much sediment that it wasn't even possible to flush. Had to replace the water heater with no help from AMS.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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David Smith Brooksville, FL

I had two issues they were both handled promptly. They use great professionals, one case with a Refig they used Sears A&E, in the other a well known plumber.

1 year ago

Reply from American Home Shield

Hi David, We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Joy lozano Pittsburg, CA

Had oven checked out parts no longer available so they wil send out to manufactures for repair wil take 2 to 3 weeks and wil be without an oven very inconvenient .spoke with other repair tech was adviced shld have replaced instead of repair and unfuR to have me wiaf 2 to3 weeks still no guarantee

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Ashley Nix Tucson, AZ

The coverage is misleading. My contract says it covers the replacement and repair of hot water heaters but my hot water replacement is not covered and I'm having to pay out of pocket. Not sure why i pay $60 a month when i have to pay out of pocket anyways

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Hallie Moldawer Beachwood, OH

Their customer service is awful, and they take no responsibility for keeping the policy holder informed. I placed a request, and they assigned a company that was unresponsive and had a cell phone number with a full mail box. I put the request in for an active roof leak on a Saturday, contacted them Thursday after not being able to reach the company. Had to call back on Friday and was told Americans home shield would call me back later that day with an update. They never called back so I had to call back Saturday. First associate told me they couldn't locate anyone and that I'd just have to wait despite the uncovered secondary damage that was happening. Finally convinced him to move me to escalations where they kept me on hold on for another 30 minutes (60 total) and ultimately told me that I would have to call back in 4 hours. The first associate said he's refund $50 of my service fee and the second associate said he'd have to review the transcript to see if I refused it?? Three days in a row, I've had to call and this guy wants to review the transcript to see if I refused a $50 refund because I asked for the case to still be escalated since my roof is still actively leaking, getting worse and causing damage!

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

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Ann Roberts Silverman Phoenix, AZ

Our disposal died. I reached in to see what the horrible noise was and a chunk of metal came off in my hand. I put in the claim. They responded and a new one was immediately installed with no problem. My husband enjoys crushed ice in his drinks. The ice bucket part of the ice maker has a rusty auger and does not sit right in it's cradle. It won't produce crushed ice. So, since the disposal experience was fine, I then entered a claim for the ice bucket. A tech came out and agreed that it definitely needs replacement. We are two elderly adults who have never, ever abused this item. The tech reported that it was not from "normal wear and tear" and my claim as been denied. The company suggested a "second opinion" at a second co - pay of $100. The item is 18 years old. Of course it's "normal wear and tear"! We are on a fixed income and an extra $100. inspection should be unnecessary. They just don't want to pay to have this ice maker bucket replaced. This has been extremely distressing to us.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 17th, 2022

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Verified Customer

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Amber Geiger Rogers, AR

American Home Shield has made major improvements to their customer service that made them better than they have been in the 20 years I have been a member.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Mindy Fogelberg San Antonio, TX

There was a delay in getting the parts needed, AHS worked with the repair company to make sure the parts were ordered in the quickest manner possible.

1 year ago

Reply from American Home Shield

Hi Mindy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Anthony C Johnson Raleigh, NC

The electrician needed to fix my doorbell and said it was the wire from the transformer and the wall would have to be torn out but there is a wire at the doorbell. Something is up w American Home Shield because I received surveys for Dave's Plumbing but nothing for the electrician. Nothing. Like they know it didn't go well. Not surprising. The wire for my doorbell needs to be pulled by an electrician. Unsatisfied w this service. Please give me a fix or refund for service that was not completed.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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Sanders Mc Intosh, FL

I would recommend them however the company needs to do a better job updating their customers when a case is filed. I had to contact Homeshelid multiple times while waiting for a follow up after my case was submitted. Company needs to reach out to the client before the cluent reaches out to them multiple times.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Maudette V Campbell Chicago Heights, IL

I needed an electrical outlet repaired, because it was located on the outside, but attached to my home, AHS would not repair it. It seems like any electrical problem outside the heme will not be repaired. I feel that I am paying too much money for that.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

American Home Shield Reviews