check_circle

Verified Customer

star star star_border star_border star_border

Julia Oussova Washington, DC

They have comprehensive coverage plans but most include additional items that you don’t have or need, so you end up paying extra without being able to customize. Trying to get a hold of a customer service rep to actually modify your contract is impossible, they just keep bouncing you between departments. Rates increase every year. Service call fee went from $50 to $100 and annual contract price (paid monthly) has been steadily increasing each year.

1 year ago

Reply from American Home Shield

Julia, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 7th, 2023

check_circle

Verified Customer

star star star star_border star_border

Christopher Dallas, TX

American Home Shield offers home warranty plans with generously high limits on repairs and replacements plus other benefits, which are reflected in its slightly higher monthly premiums. But with flexible trade fee prices, customers are handed more control over how much they ultimately pay per month.

1 year ago

Reply from American Home Shield

Christopher, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 10th, 2023

check_circle

Verified Customer

star star star star star_border

Corey Arlington, VA

Not all vendor/service providers 100% reliable, some much better than others, but in general good and have solved our problems. Reallymost have been good, but the AC and pools less so. . Overall process is easy

1 year ago

Reply from American Home Shield

Corey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 6th, 2023

check_circle

Verified Customer

star star star star star

Audrey

Quick fix for something that was apparently the root of issues I’ve had for awhile. The only negative comment is the tech is obviously a smoker 😔

1 year ago

Reply from American Home Shield

Audrey, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 6th, 2023

check_circle

Verified Customer

star star star star star

Syed Chishti Lakewood, NJ

Whenever I approached the American Home Shield company for service related to a home repair issue, the response was very prompt and productive. Thank you!

1 year ago

Reply from American Home Shield

Syed, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star_border star_border

Josey Hopballe Las Vegas, NV

There was a quick response to the A/C problem, ❤ it The company that was assigned was professional and timely. They were going to investigate a quote for new unit going thru ahs- never heard anything. We asked ahs also, have heard nothing. We sent in info asking for a quote on AHS a/c replacement program- never heard back.

1 year ago Edited July 5, 2023

Reply from American Home Shield

Hi Josey, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Ruby Bakersfield, CA

Barring any unforseen circumstances, my repairs have always been handled in a timely manner. We've had 5 repairs in the 5 years we've been covered by AHS.

1 year ago

Reply from American Home Shield

Dear Ruby, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

ANDY STEIN Wake Forest, NC

Various issues 1) pay for service call before call is even scheduled 2) Unable to communicate with service technician until he arrives on site 3) Had a service call, paid the service fee. Company came and said he had order new part and we had to wait for part to come out in. Tech comes out 1-2 weeks later and decides part does not need new part and leaves. Week goes by and appliance leaks. Several days later technician comes back and installed new part that he made is wait on but refused to install after he made us wait for it to be shipped

1 year ago

Reply from American Home Shield

Dear Andy, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary Rice Las Vegas, NV

So far, American Home Shield has been terrible with communication. They have sent technicians to our house 3 times and that goes well, but then the follow up is non-existent. The first was just to change the locks and that went fine. The second was for a problem with our hot water and plumbing, which required $1200 in repairs. After the plumber came out and diagnosed the problem, the AHS website just said "job completed." The only way to talk to AHS is through chat and I got several different answers. It boiled down to them deciding it was a "pre-existing" problem (which we didn't know about) and therefore they wouldn't cover it, but we had to fix it anyway because we had pipes that weren't up to code, some leaking, and a problem with hot water. The third instance was a microwave that doesn't work. Again, they sent a technician right away, he diagnosed the problem and said he would order a part, and AHS listed the job as completed. After chatting with AHS, they sent him back again, and made us take out the built-in microwave ourselves (we are not young), and when he came, he said that AHS had ordered the wrong part and he couldn't fix it until he gets the right part. We still aren't sure if they are going to cover it. I would like more transparency. What is the estimate to repair/replace? Is it covered or not? That should be available right away on the website, not just "service complete". If it's not covered, then we need to know why and how much we will have to pay to fix it ourselves. I would also like a phone number to call and talk directly to a representative. The people I have chatted with are not clear in their written communication and it takes so much more time to go back and forth in writing to understand each other.

1 year ago Edited July 19, 2023

Reply from American Home Shield

Dear Mary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star_border star_border

Ryan Greco Bossier City, LA

They seem to try to get someone out as soon as possible, but I do not feel as if they are actually interested in fixing the problem, rather than bandaiding it. Now the price is going up 20% after a year and limits are being set or lowered for repairs.

1 year ago

Reply from American Home Shield

Ryan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Kim Pittsburgh, PA

It's very easy to open a service request. Anytime I've had to use them, the servicing company had been very professional and has always corrected my problem.

1 year ago

Reply from American Home Shield

Dear Kim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Alisa D. Amantine Winchester, CA

Overall they have good coverage, but sometimes the vendors they use try to make us pay more than we should by saying it’s not normal wear and tear. Other than that, it’s a good service to have.

1 year ago

Reply from American Home Shield

Dear Alisa, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star_border star_border

Edward Nash III Yazoo City, MS

3D Hoover Services, LLC had to come to my house twice to repair my plumbing issues. I still have one plumbing issue open that has not to be addressed. They were supposed to be submitting an authorization request to AHS for review. I still have not heard from them or AHS about my open plumbing issue.

1 year ago

Reply from American Home Shield

Edward, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 30th, 2023

check_circle

Verified Customer

star star star star star_border

Brenda Hill

I've had good service. Most of my service requests are scheduled within a few days. Knock on wood, we only had one issue that was an emergency. We had to call someone ourselves due to the time frame and get reimbursed later.

1 year ago

Reply from American Home Shield

Brenda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Jonthan Las Vegas, NV

AHS Denied replacing my pool heater stating that it was user issue yet every year for the past few years I have called AHS for service to the heater, replaced multiple parts and it's still considered my fault. What else can I do other than call AHS???? The fact that there is a history of repairs but it's still considered my fault is appalling. Why am I paying all this money, scheduling repairs and relying on experienced service technicians provided by AHS if I'm still going to be held accountable for things beyond my control? The heater is around 13-14 years old and was existing when I purchased the home 7 years ago but I have maintained it through AHS and they still refused to pay for my replacement. I feel this is unacceptable and I'm reconsidering if I want to continue with this company.

1 year ago

Reply from American Home Shield

Jonthan, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 29th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

J Orr Washington, DC

I have had nothing but trouble with AHS. I am a Real Estate agent with Howard Hanna Real Estate Services and recommend AHS and provide one-year warranties to clients. I also have AHS for my home and can discuss the warranty with my clients. I continuously have problems with customer service and the company’s they contract out. AHS is unreliable and non-responsive to customer's needs. My company is looking into other Home Warranty programs. AHS sent me an advertisement to have my AC checked for the summer. The company (ATR of Richmond, VA) never called me, is an hour away from my house, and use phone numbers with no called ID (which I do not answer). Then when AHS called the contractor about a month form the initial scheduled call, they wanted me to take an entire day off from work and wait for them to come (1000 AM – 400 PM) and they did not show; said they were overwhelmed and wanted me to reschedule and take another day off from work. AHS stated the advertisement they sent out to have your AC checked was only with this company and now expired. I have never received service, AHS refuses to reschedule, and I have not received a refund on my payment. I filed a complaint with the AHS Regional Mannaer and sumbitted a complaint to Howard Hanna Real Estate Services

1 year ago

Reply from American Home Shield

Dear J Orr, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star_border star_border

Linda Reda Califon, NJ

I’m still waiting for the part. The appliance guy was here and confirmed what I told him but did not bring the part it needed. So until it’s actually fixed I can’t give a good review. Also since i pay a large monthly fee I think the service charge is way too high when I need help.

1 year ago

Reply from American Home Shield

Dear Linda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star_border

Vikrant Chicago, IL

They have gotten better with the response time. However in the past they were very slow. Especially in emergency situation and when I went with alternative, I was not reimbursed. Lately they have been more responsive.

1 year ago

Reply from American Home Shield

Vikrant, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star_border star_border

Lula

I am still waiting to resolve the issue with my refrigerator since the 5th of June. After constant persistence , I am hoping it will be resolved soon per my contract. Until, I have a fully functioning refrigerator, I am still an extremely unhappy customer.

1 year ago

Reply from American Home Shield

Lula, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Miguel

My Technitian John was the most professional and accommodating expert I’ve encountered. He went above and beyond to answering all my questions and concerns.

1 year ago

Reply from American Home Shield

Dear Miguel, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Karen Gulfport, MS

As with everything in life, there is a process to go through to have things completed. AHS is no different and they follow steps to accomplish this as well.

1 year ago

Reply from American Home Shield

Dear Karen, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Stephen Daniels (Steve) Vancouver, WA

Shortly after starting with AHS, we had the microwave oven go out. Arranging the repair was easy any the repair work was completed in a timely manner.

1 year ago

Reply from American Home Shield

Stephen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Melissa Scarborough, ME

They brought out a top-notch repairman, and then replaced my non-working refrigerator with a new one, all within one week's time. I was very happy with the process!

1 year ago

Reply from American Home Shield

Melissa, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 28th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Kasey P Callahan, FL

I am so disappointed with American home shield. I always assumed they were a great company, now that I am a homeowner and using them I can tell you with 100 percent certainty that I would never recommend to my friends or family. I won’t write out my entire experience, but just know I have called 5 times for a water heater service. Each time there is a new issue and the dispatch mysteriously gets canceled. I’ve been assured the issue is taken care of by 5 representatives and I still do not have my water heater service even scheduled. No hot water and a 4 month baby at home, truly disgusted with this company. Be prepared for complete frustration and being constantly falsely reassured that things are taken care of.

1 year ago

Reply from American Home Shield

Hi Kasey, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 23rd, 2023

check_circle

Verified Customer

star star star star star_border

Hugo Converse, TX

The AHS warranty is good but some service technicians are not very thorough and I feel they are just guessing what the problems are, in my opinion AHS needs to contract reputable companies

1 year ago

Reply from American Home Shield

Hugo, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 23rd, 2023

check_circle

Verified Customer

star star star star star

Joshua Wooten Alton, IL

AHS has been a great warranty company. Their customer service representatives are easy to work with and the coverage has saved me thousands of dollars in repairs.

1 year ago

Reply from American Home Shield

Joshua, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

check_circle

Verified Customer

star star star star star

Phil Johnson LA

I’m certain there are things that could be better, but the service has been wonderful for the 5yrs we have had it. It’s definitely worth the investment.

1 year ago

Reply from American Home Shield

Dear Phil, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Kara Zimmerman Toronto, ON

Mr. Rooters Plumbing in Abilene, TX is absolutely horrible. We've had probably 6-8 service calls to them within the last 2 years and every time we pay for things to NOT get fixed. By this time, we should have just gone outside of our AHS account and used another provider. When we've used AHS for HVAC it's been a positive experience. We implore AHS to find a different plumber partnership in Abilene.

1 year ago

Reply from American Home Shield

Kara, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 15th, 2023

check_circle

Verified Customer

star star star star star_border

Deniece Carlson NE

Some major things are not covered, like my foundation, adding electrical circuits so the air conditioner and refrigerator can run at the same time, windows that are unable to open or close, etc

1 year ago

Reply from American Home Shield

Deniece, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star star_border star_border

William Springfield, VA

The company chosen by American Home Shield to perform the work didn't seem to care about the timeframe for fixing the problem. Technician showed up a week later, only to have to order a part which will take another week to deliver

1 year ago

Reply from American Home Shield

William, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 16th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Ventrella Chicago, IL

Very disgusted with American Home Shield! My stove went out and after a week they sent out SEARS home repair out who are absolutely HORRIBLE. The first SEARS tech couldn't fix the stove to his best knowledge so AHS sent out a different SEARS tech. The stove repair estimated over $600 and the parts will take a month to order. I've been/will be without a stove for 6 weeks. I can't cook for my family or provide for them. I called AHS to ask if I can just get a quick replacement and they were uncooperative and disinterested in me and my family's needs. AHS customer service rep was rude and kept talking over me on the call.

1 year ago

Reply from American Home Shield

Dear Michael, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star star star

Anthony Temple, TX

I liked the response time of the service and the local company that come out in which they are professional and proficient in their specific service provided.

1 year ago

Reply from American Home Shield

Anthony, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

check_circle

Verified Customer

star star star star star

Edward Hoferkamp Mountain Home, AR

The fast response of the closest repair service and then the contact of the service company that completed the repair was remarkable. Part was ordered and completed quickly.

1 year ago

Reply from American Home Shield

Dear Edward, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 15th, 2023

check_circle

Verified Customer

star star star star_border star_border

Johnnie

Had to replace an air conditioner coil in the last month. It cost me $2700 with coverage from AHS. The average price for a coil replacement is less than I paid in the open market. Hidden cost for permitting, new plenum (to bring unit to code, and Freon replacement.

1 year ago

Reply from American Home Shield

Johnnie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 16th, 2023

check_circle

Verified Customer

star star star star star

Kimberly Bowen

The Best! Everyone needs American Home Shield! My fridge started beeping turns out it was a bigger issue they came out to fix and replace it with an amazing new one!!!!

1 year ago Edited January 10, 2024

Reply from American Home Shield

Kimberly, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 19th, 2023

check_circle

Verified Customer

star star star star star

Jo San Marcos, CA

AHS picked the proper company to do the work. Save me the trouble of having to call different people. I really appreciate having someone else do all of the legwork.

1 year ago

Reply from American Home Shield

Jo, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star star_border star_border

Carlita King Florence, SC

Most vendors are excellent. But when there is a vendor that does not do as expected, the customer is required to wait for the vendor to repeatedly mess up before the American Home Shield fixes the problem. That is very disappointing. This is the purpose of the contracted services from the beginning (intent of avoiding this type of runaround).

1 year ago

Reply from American Home Shield

Carlita, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 13th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Morgan Lubbock, TX

This is not just a bad home warranty company but possibly the worst company I have ever done business with. At this point I have spent well over 10 hours on the phone and 2 hours in a chat with customer service representatives who have clearly been trained to avoid helping the customer at all costs. We have been lied to, stolen from, had issues and equipment not just left unresolved but actually broken. As I type this email I’ve been on hold with the 7th customer service representative I’ve tried to calmly and respectfully speak with about my issue and for the 7th time they magically have no record of my other calls. After I leave this review I will be contacting the better business bureau and an attorney. Do not, for any reason, do business with this company. It is a scam!

1 year ago

Reply from American Home Shield

Morgan, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 9th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

kevin james El Paso, TX

Poor customer service can be a frustrating and disheartening experience for consumers. It is characterized by unhelpful, indifferent, or rude interactions with customer service representatives who fail to address customers' concerns or provide satisfactory solutions. Whether it's long wait times, unresponsiveness, or a lack of empathy, poor customer service undermines the trust and loyalty customers have in a company. It can leave them feeling undervalued, unheard, and compelled to seek alternatives. In an age where customer satisfaction is paramount, businesses must prioritize delivering exceptional service to build strong relationships, foster loyalty, and ultimately thrive in a competitive market.

1 year ago

Reply from American Home Shield

Kevin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 9th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Mehboob

americanhome shield contracted with A Advanced home services to do a tuneup of 3ac units.The tech was here for 15 minutes and left saying everything was fine.We started the upstairs unit after that.It failed to cool at all.I had to initiate anther sevice rquest.United air was then appointed. they did a wonderful job. But the whole process was time consuming and costly. Would like my money back for the AC tune-up which was never done.

1 year ago

Reply from American Home Shield

Dear Mehboob, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 8th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Joseph Glynn San Diego, CA

American Home Shield and the companies they use (specifically Affordable Appliance) provide horrible customer service. The follow-up is awful. They rarely call you back when they say they will, the hold times are incredibly long when you call them, and most of the time, the people who answer the phone barely speak English and are not knowledgeable or helpful. I am currently in the process of getting a new part for my washing machine. I have been waiting for 2 weeks with no updates or follow-up from American Home Shield or Affordable Appliance. This is the norm every time I file a claim, and I am currently reviewing my contract and getting bids from other companies.

1 year ago

Reply from American Home Shield

Joseph, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Michael Reno, NV

I called to get a policy on a new house and all the young lady tried to do is get the personal phone # from the new owner of my old house. I finally relented and gave an email. I got so mad I cancelled the new policy and went somewhere else. I’ll keep the policy for the second house. Thank You for the past good years. Very Respectfully, Michael L Grady

1 year ago

Reply from American Home Shield

Michael, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Jeannine Terry Houston, TX

Amazing job getting the absolutely best quality company’s to come out to my home!! I’m super impressed with their efficiency and urgency! Thank you AHS! Jeannine

1 year ago

Reply from American Home Shield

Jeannine, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Lucia La Rocca-Taylor

I've had a contract for a little over a year and I have already got several appliances repaired quickly and professionally. I'm very happy with this service

1 year ago

Reply from American Home Shield

Lucida, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

David and Sue Pointer St Louis, MO

American Home Shield, had us paying a premium for years as a set aside for the day when our 30+ year old system, would need replacement. When the day came, they decided they would just patch it and leave us stuck with the majority of the repair bill along with the astronomical cost of replacing the refrigerant, that is now inordinately expensive because it is three iterations removed from the current Freon readily available for new systems. Their “Promise“ to upgrade the system when the time came was the primary reason we continued our home shield policy. In my opinion, they sought a work around so that they would not have to fulfill on their “promise” of replacement. For that reason, I will not be renewing my coverage with American Home Shield. Caveat emptor for all those thinking about buying into the illusory promise of protection that this company is peddling.

1 year ago

Reply from American Home Shield

Hi David & Sue, my name is Mariah and I am here to help. I’m familiar with your situation and apologize for the inconvenience this has caused. Please know that I’m working to resolve this issue. I would appreciate it if you could contact me at Bestco@ahs.com so I can provide you with further assistance.

Thanks,

Mariah

Jun. 7th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Stephanie DeWayne Port Saint Lucie, FL

Was not happy with the washing machine service. He came and did nothing . Said it was a kinked hose. And then said the pump needed to be replaced. Did not check it or check the drain trap. Told me to order it because it should be under warranty from Maytag because our machine was only six months old. And never followed up or called back. I called Maytag. They came out and there was actually something clogged between the hose and the drain. It was a coin we waited three weeks to get this fixed because the original repair man didn’t check it, very unhappy. I still paid the $125 to get it repaired from you guys.

1 year ago

Reply from American Home Shield

Dear Stephanie,
I’m so sorry for the problems you’ve been experiencing. Please reach out to us at Bestco@ahs.com so we can discuss this further.

Sincerely,

Mariah,

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Corey Wooden Sacramento, CA

The service on our refrigerator was fast and efficient. The technician knew exactly what the problem was and fixed it to perfection. No issues since.

1 year ago

Reply from American Home Shield

Hi Corey, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Terrance Avon, MA

Not happy at all i’ve been getting there runaround for almost to months trying to get my hot water heater fix AHS had sent out three different companies and nothing has be done as of yet, the first company sent out GradeA plumbing is a complete scam they try to say i needed all this work done and AHS denied my claim i guess they tough i would just pay them and no question them so i had AHS send out a another company Rob’s Plumbing gentle came out very honest explained to him what was going on he inform me himself that GradeA plumbing is a ripoff they try to overcharge customer for work they don’t need moving forward Rob’s Plumbing reached out to AHS explain the situation AHS approve the work however the had to be done bye GradeA Plumbing who refused to do the work so AHS sent out a third company Relaint Plumbing gentle came out accees the situation said no problem looks like everything would be covered under warranty, Relaint Plumbing sent AHS the details and AHS is now saying i’m not covered i’ve been trying to get this issue resolved for over a month now one person says it covered another person say it’s not inspoke with a supervisor she said everything was covered that i would know i’m three days what company is coming out to fix my water heater the three has come and gone and still resolve i called back someone told i have to wait another 24hrs for them to look into i don’t know to do now i’m think about contact my lawyer to resolve this issues.

1 year ago

Reply from American Home Shield

Hi Terrance, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

May. 31st, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Ladonya Norwalk, CA

What I Didn’t like is when I signed up with the sales representative he told me if I had multiple things that break down I would only have to pay the $125 service fee when he didn’t tell me is that if something happens to my plumbing and if something happens to my refrigerator, I would have to pay two different service fees. He did not tell me that. And I’ve found out the day I had to call for service. The lady told me I had to pay two different service fees. The plumber was something different and the wash machine was something totally different and I did not like that.

1 year ago

Reply from American Home Shield

Hi Ladonya, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 31st, 2023

check_circle

Verified Customer

star star star star star

TIFFANY WAGNER Denham Springs, LA

The technician that came to my home was knowledgeable,quick,and knew what she was doing got my dryer fixed than worked on my ice maker it was a great experience for me

1 year ago

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

May. 31st, 2023

American Home Shield Reviews