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Sharon Loveall Spring, TX

Prompt service, had to call a couple of times to place request because operator needing to do a diagnostic video. Video froze so my request didn't get submitted. I had to call back and verbal request was all that was needed.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Deanna Davenport Murrieta, CA

Because they don't care about you at all. They only care about your monthly payment. The only thing simple is going on line requesting service and giving them your credit card number. When you call because you have a problem you speak to someone overseas who is hard to understand and sometimes, doesn't speak English. When you request to speak to a supervisor, no one calls you back. After the 8th time requesting a supervisor, no one calls you back. American Home Shield actually lies to the contractor's who are conducting the work and makes up stories. I actually listened in on a phone conversation with the repair contractor where they told the contractor that I was refusing the repair, or that I was offered a payout and didn't take it. Then I would call back to inquire about this, the new person overseas would contradict the previous conversation that had just taken place. After ten hours of trying to figure things out about my oven, I pretty much need therapy by now. No wonder people get sooooo angry and frustrated and upset, because you make it impossible to speak to someone or sympathize with the homeowner who just wants their oven repaired.

1 year ago

Reply from American Home Shield

Hi Deanna, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Marcia Bumstead Little Elm, TX

The sales crew are wonderful. The crew that help schedule service are outsourced and do not always know what is covered. For example we have two hose bib faucets which are leaking. I called and was told that NOTHING outside my home was covered but only items inside. My contract clearly states hose bibs and these are never inside the home. He would not provide the service I needed. Also I requested a company that we had before and they wanted to send someone else.

1 year ago

Reply from American Home Shield

Hi Marcia,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Verified Customer

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Shamika Cleveland, OH

When my furnace was acting up AHS was on it and when it was in need of replacement they took care of it, I still wish they did fences this company is great

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Steve Rochester, MN

This is a terrific service! We bought an older home last March. We have used the service numerous times for various needs. They have ALWAYS delivered. Best investment ever!

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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James Lee Harvard, IL

I bought an older house and I wanted the assurance if an insurance policy. AHS has come through several times in the first few months of owning this new home.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Marlis Landreth Tucson, AZ

Called with my request for service. Company that was recommended called me within 1/2 hour and was able to come within an hour and immediately fixed the problem.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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LEO CARTER Plano, TX

They have provided a fast response whenever we have needed a service provided. I wondered why I didn't have them before once we started using their service.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Mitul Pattni Sterling, VA

When you call AHS, you talk to actual people, not a machine. They are very helpful and it clearly shows all the way down to the contractorwho also gives praise.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Cynthia Dias Lemoore, CA

The technicians you sent have been great. My concerns comes from the coverage, which, I feel is misleading. Electrical may not cover ALL electrical, and septic system does not cover ALL septic components. When you figure in the cost for each service call and monthly premium I'm not sure this is cost effective.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 8th, 2022

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Ronitra Ramsey Houston, TX

I do not like the contracted company ASTRO Appliance, communication is poor, there is no concern for repairing my appliance and there technicians barely speak English. Still waiting for appliance to be repaired and its been almost 2 weeks. and its almost 2 weeks since placing work order.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 9th, 2022

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Debbi Weitzell Tucson, AZ

They respond promptly and have sent qualified repair people. The only downside is that it takes a while to get parts, but since they are running the show remotely, I can see why this has to happen.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Brandon De Verna Moreno Valley, CA

This home warranty company is no different than any other warranty company, they cover NOTHING. They have a list of reasons why your issue is not covered, so nothing gets covered...ever. I've had3 different warranty companies in the past and they all work on the same business model...deny everything. I will not and will tell everyone to never waste their money on a home warranty. you ALWAYS ending up paying out of pocket anyway. But this company is the worst I've dealt with, my issues were legit and go nothing but a line of excuses why they were not covered. The reasons are endless. What are you going to do about it, take them to court? They know it's one of the greatest scams ever. I am telling everyone and posting comments everywhere I can to voice my experience with this company and all the other home warranty places. SAVE YOUR MONEY FOR THE REPAIRS YOU NEED THAT WILL NOT BE COVERED.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 4th, 2022

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Sharretta Benjamin Washington, DC

First, I was forced to input a number. My honest rating is ZERO. AHS took my money for 10+ years but did not provide proper support when the time for a serious service call arrived. I have had no heat for three weeks and live in the NE region of the US. I was being forced to accept an offer from their contractor who I could not afford. AHS would not allow an alternate contractor or outside authorization to help resolve the issue. And the cash out offer was disrespectfully low. AHS knows that the average consumer doesn't have access to the same prices that they do and so there is no way that I could find a comparable unit for the low price they offered. Had I directed my monthly payment to a savings account for the past 10+ years instead, I would be able to replace my system without the hassle and anxiety experienced with this company. I will never return, and I will discourage anyone from ever signing a contract with AHS. I am determined to make sure no one that I know and care about becomes a customer. This company is a scam. Takes days before hearing back from an account escalation specialist. And then when they get on the phone its as if they are reading from a script. Disgusting customer service. The escalation specialist literally told me "I have no choice but the two options they offer". I don't want to use profanity in this review but please know it will be used when describing the disgusting level of service provided to me.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

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MaryAnn Scott Philadelphia, PA

Totally disagree with results of service denial. On the phone for 1hour and 45minutes with representative who would read partial quotes from contract, stated there was no way to appeal,encourage me to get 2nd opinion with their contractor(which you pay another $100 ) and when I requested requested to have a different service person with their approval to get 2nd opinion was told again No. Feel totally ripped off....also was told my plan was grandfather ini and was the same as gold plan where the contract listed also stated my service was covered. And all this occurred via the phone including the service call

1 year ago

Reply from American Home Shield

Hi MaryAnn, I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this.

Nov. 4th, 2022

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SJS Saint Petersburg, FL

The last company was EXCELLENT. They were professional, efficient, friendly and fixed the problem in one visit. However AHS is NOT CONSISTENT IN THE QUALITY/EXPERTISE OF ALL THE COMPANIES IT UTILIZES. For example, some time back at another rental property, the plumber stated a slow faucet required new pipes in the walls and thousands of dollars to fix it. I got another plumber and it was an old rubber washer blocking the pipe and it was easily fixed. Other low quality companies sent out over the years, though a few are good. You have to get second opinions frequently

1 year ago

Reply from American Home Shield

Hi SJS, I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this. Please provide your AHS contract number or property address.

Nov. 8th, 2022

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Erika Aceves Plano, TX

Each time a technician comes to my home, work is denied initially, then they have to escalate and then they approve after I speak to them. And the same project is approved a few months ago and now it is not. Also hate that a manager can not be brought in to the conversation and always a manager needs to call back. Takes days. Horrible customer service. Used to be better.

1 year ago

Reply from American Home Shield

Hi Erika, I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this.

Nov. 4th, 2022

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Jon Bazinet Vallejo, CA

A comedy of errors and poor execution, but eventually AHS made me whole. After weeks of half measures and many phone calls, replacement washer was delivered, installed and our old broken appliance hauled away, as one would expect.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Pamela Brighton, MI

my hot water furnace is leaking told it could not be repaired yet because it had heat I need a new furnace the leak can not be repaired so I must shut down the furnace so how am I going to have heat they must let America Home Shield know that I need a new furnace

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Lisa Caldwell Union, MO

Needing electric and plumbing. Last year guy came out that did both. This time said they can't do it without additional 100.00 fee.had to call ac guy after being told they won't cover ours. Electrician out once and said he couldn't work on it because it required running some new wire and outlet..did fix toilet and garbage disposal

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Holly Orah Hardy Tulsa, OK

I contacted customer service over 10 days ago about a repair that had been done at my house. I didn't receive a new ceiling and bathroom fan. They put a replacement part in and it does not work. I am seriously thinking about changing home warranty plans.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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LINDA BANDLEY West Jordan, UT

I HAVE BEEN WITH ahs FOR SEVERAL YEARS AND NEEDED THEIR HELP ONLY 2 TIMES. BOTH WAS A GREAT RESPONSE. NO PROBLEMS AND THE BREAKDOWN WAS COMPLETED SUCCESSFULLY BOTH TIMES.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Maria Burke Seguin, TX

seem responsive and interested in my perception. key service was good, the gas stove service probably could have been a video diagnostic (according to the tech) but that was not offered. new to the service at this time.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Robert K. Thompson McMinnville, OR

AHS has always provided the service needed. However, I am getting nowhere with them about replacing a heat pump. When I was able to call AHS I was put on hold for 10 minutes and then disconnected. The problem still isn't resolved.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Eddie Lugo Brentwood, CA

May 2022 lost air conditioning when temperatures were over 100* and it took them over 2 weeks to get us positive results. I also had garbage disposal issue that was not properly rectified. I called and because I was "one" day over the 30 days the charged me again. There needs to be some kind of grace period.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Vano Modesto, CA

I've had excellent service at times, where the contractor shows up does the work and we're all happy. I've had contractors in here that don't finish a job because AHS has decided this ice maker is not covered (

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 27th, 2022

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Jeffrey Hensen Paris, TN

For the most part I would love to give AHS 5 stars. Given the fact that there is a communication disparity between customer service and the English language, it has cost me MANY hours on the phone. Coverage is AMAZING!

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

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Margie Anderson Las Vegas, NV

They have disappointed in every way possible. They allowed my son his wife and 4 dogs to live in temperatures of more the 113 degrees for nearly two weeks the technician claims they told the they could not find the part and the unit needed to be replaced they said they had 30'days to find the part. I eventually replaced the unit knowing that it was obsolete they gave me a check for 1800 dollars and I paid nearly 8000 to replace the unit. I have three properties with home shield the second the hot water heater went out after waiting more than a week I went ahead and found another company I paid 1995 home shield paid 630. Now there is a stoppage in the bathtub tech wants to charge nearly 3000 over what home shield will cover they are offer 1000 they are a fraud and are in business with the businesses to rip consumers off

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 27th, 2022

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Jaryn Warren Fresno, CA

Because nothing is covered. You pay these service fees for professionals to come out to your house, only to learn that the problem is not covered in your contract. The issue is with the " garage door" not the motor, and your contract covers everything BUT the door, or your ceilings are too high, therefore you paid the $100 service fee for the electrician to refuse to look at the ceiling g fan, because the contract doesn't cover ceilings that high. It's a waste of money. Don't do it!

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 27th, 2022

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Linda LaRue Suffolk, VA

I was given erroneous information, which made me upgrade to Premeium, only to find out after 6 telephone calls to American Homeshield that code violations were not 1005 covered like the sales rep that talkd me into dropping my basic warranty and purchasing the premium one, waiting my 30 days, making numerous calls back and forth, being transferred numerous times, only to finally being told, I was given erroneous information.

1 year ago

Reply from American Home Shield

Hi Linda, Thank you for sharing feedback about your most recent American Home Shield experience on the coverage cost. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Patti Mckinney-Muller Mandeville, LA

I have had some good service if I can get a rep on the phone that doesn't have a thick accent. I am having a dispute now concerning a microwave that broke and was reported to AHS June 20, 3022. I ended up paying the new buyer of my home $300 out of my pocket at closing. I am expecting reimbursement but as yet I haven't had a response from my rep. Since 10/6. I can't understand how a service company can do business this way.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 27th, 2022

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Louis Jones Bessemer, AL

Excellent service. I have had so many issues that they have resolved quickly and efficiently. Air conditioner, hot water heater, pool pump, etc. I am very pleased.

1 year ago

Reply from American Home Shield

Hi Louis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Jo Gibbs Safety Harbor, FL

They responded immediately to my problem; then found an excellent service company for me. Everything moved in a timely fashion and my problems was resolved. Great service.

1 year ago

Reply from American Home Shield

Hi Jo, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 21st, 2022

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Rose Shea-Thomas Brentwood, CA

I was extremely pleased with AHS. I was impressed with the video to see what the problem was instead of sending tech. out which would of cost more time.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Karl Rabb Magnolia, TX

Didn't resolve my plumbing issues and what the use of paying a monthly fee that you barely use and they can't resolve the issue and I still have to call another plumber and they take care of the problem but I have to come outta my pockets

1 year ago

Reply from American Home Shield

Hi Karl, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Debra Whittingham Columbus, OH

As a customer, when I call I don't really feel "helped" per se. The interaction feels sterile and the other person on the the line is typically curt. I'm not getting the feeling of the agent actually cares about my problem and the best way to go about fixing it.

1 year ago

Reply from American Home Shield

Hi Debra, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Joseph Lawrence Morte Concord, CA

I had to pay an additional amount for a feature which I was willing to do but which I felt should have been explained to me by AHS. Instead I trusted the information I was given by the tech of the contractor.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Jan Prewett Lacey, WA

I expected to replace my wash machine with the samfeatures. I do have a new washer and i have pleased but it does not have a place for downy and no buzzer to let you know wash is done.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Andrea Docimo West Palm Beach, FL

We needed a motor replaced on our AC unit . I was told it would take 6 weeks to get , that meant I would be without AC in the AZ heat, which was 110 degrees. They didn't care and I had to purchase a new unit on my own. Without AC, my house was about 105 degrees inside. No one can live in that kind of heat for that long but they didn't care, no matter who I talked to the answer was the same, I would have to wait. Horrible decision on their part and not good business practice .

1 year ago

Reply from American Home Shield

Hi Andrea, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Vena Edwards Portland, OR

One of their contactors DNZ are horrible. Their front office is rude and unresponsive. I reported a failed ceiling fan in mid-August and they have come out twice to my residence, each time bringing the wrong fan or incomplete fan kit.

1 year ago

Reply from American Home Shield

Hi Vena, Thank you for bringing your experience to our attention. I would be glad to speak with you to address the issues that occurred. Please provide your AHS contract number or property address.

Oct. 18th, 2022

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Steve OBrien Grover, MO

When I need something repaired, AHS only send me one referral. Sometimes, those referrals were not the best. Therefore I am stuck with whoever AHS sends me. I think this is unfortunate for me and I pay every month for AHS services which they controls.

1 year ago

Reply from American Home Shield

Hi Steve, Thank you for bringing your experience to our attention. I would be glad to speak with you to address the issues that occurred. Please provide your AHS contract number or property address.

Oct. 18th, 2022

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Cindy Burnett Seneca, SC

Hard to understand customer service personnel, thick accents. Also, service techs take too long to get to my appt need on average two weeks. Then they have to order parts which is another two weeks. Very slow for what I spend monthly on premium.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 17th, 2022

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Ferman Allen Miller Montgomery, AL

On or about 8/23/2022, 1 week before we were due to move, our hot water heater overflowed and flooded our laundry room. We immediately turned the main water supply off to the house and called AHS. After not hearing anything back from them by the next day (the 24th), we contacted AHS and was told that because of localized flooding in our area from heavy rains that they could not find a contractor to come out. They gave me permission to find a plumber on my own and said that they would reimburse me for the charges. I got a plumber out, (Castlewood Plumbing) and was told that the water heater was worn out. We called AHS and gave them an itemized parts and labor estimate of the cost. The contact person at AHS said that they had to get permission from the review board to authorize the payment and promised that I would hear back from them in 15 minutes. After waiting 1 hour with no answer from AHS, I told the plumber to leave because he was on the clock getting paid while we waited for AHS to call back. I paid him $96 and he left. After another four hours with still no response from AHS I called the plumber and told him to order a water heater and install it the next day (the 25th). Keep in mind we are now going on 2 days with no water to the house, no water for bathing and no way to flush the toilets. The next day after Castlewood installed the new water heater, AHS finally called back and gave me a plumber to call. I explained that we couldn't wait any longer without water and had the new water installed by Castlewood. I was told by AHS that we didn't get permission and that they would have to review the charges. AHS told me to email an invoice with the charges and that they would make a decision in 5 days. I emailed the invoice for $3262 to AHS and have not heard back. Here it is October 7th and I still have not got an answer from AHS about being reimbursed. I don't expect for AHS to pay the full amount because $750 of the charge was for upgrades required by the city of Webster Groves, MO, but I do expect to be reimbursed a fair amount. I even passed AHS warranty on to the new homeowners instead of canceling the contract which gives AHS a new customer which I'm beginning to regret! I am very disappointed with the service I received from AHS and don't want to contact the Missouri Attorney General, but I will if I have to. I also have plenty of time to file a lawsuit in small claims court as I am retired and will if I have to.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 14th, 2022

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Scott J Falcione Sr Washington, PA

From my first phone to the appliance company response was excellent and the technician coming out completing the job was timely and great follow up. Thank you

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Bill Haynie Bryan, TX

The contractors assigned are generally pretty good. So far AHS has been easy to follow up with when reaching a live person. The website is somewhat challenging

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 7th, 2022

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Joe Star, ID

I have found AHS to be extremely valuable in protecting my household from extraordinary cost spikes, with ease of use and excellent service thrown in to the bargain...

1 year ago

Reply from American Home Shield

Hi Joe, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 10th, 2022

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James W Thomason Round Rock, TX

First you give a bad technician does not know how to fix my ac and when I ask for second opinion you threaten me that I will pay the cost what kind of insurance are you this is second this happen the last time is my refrigerator your company has cheap technician and you sent to us the problem is not solve every time I have problem I always in stress your company is very poor so I'm thinking to look for another company

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 6th, 2022

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william Paradise Valley, AZ

While the advertisements and first pages of my warranty imply that my boiler would be completely covered for wear and tear. hidden on page 5 is the cap of $2000. This is not really a huge help when the quote from the only contractor they accepted came in at $12K. I got a quote for the whole job from my own oil company for $9600 total. When you consider that my policy is $500+ per year and there is a $120 deductible, the cost of the warranty isn't really that much off of the actual project. SCAM.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 6th, 2022

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Marla Gales Canyon, TX

I put in for a repair that was not covered by contract. Instead of contacting to let me know AHS allowed the service provider to show up. I was now out the $75 co-pay and had to cover the full cost of repair. It would have been better to contact and advise it was not covered by contract so I could save the $75.

1 year ago

Reply from American Home Shield

Hi Marla,
I hate to hear about your most recent AHS experience and the noncovered repair. I would be glad to speak with you to assist with a resolution.

Oct. 12th, 2022

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Jacqueline Sue Craig West Des Moines, IA

I feel like they don't act until I pester them multiple times with follow up calls. They are somewhat responsive on phone, and reach out to vendors, but in 2 particular cases in has amounted to nothing happening which is frustrating as a customer. Right now I don't think I will be renewing next year and wondering if I should even continue.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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