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Carter Augusta, GA

Worse customer service I ever had to deal with and that includes Comcast Cable

5 years ago

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Carolyn anderson

I hate this company and I am going to end my business with them!!!!!!!!!!!!!!

6 years ago

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sandy bryan Baltimore, MD

call wait times are horrible if you have a issue

6 years ago

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Mary Eriven Oklahoma City, OK

Your customer service hold is horrible the worsted ive ever experience

6 years ago

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Mario Orangeburg, SC

Customer service getting very slack. Service from them is poor.

6 years ago

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Any Henderson, NV

Bad customer service and there. Ideal contractor worest of all of them

6 years ago

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Scott Stern Clermont, FL

Called to talk to someone twice. Each time the hold time was over 40 minutes

6 years ago

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latonia mcdaniel Norman Park, GA

Not honest or fair. The Techs say one thing and sends in a different response.

1 year ago

Reply from American Home Shield

Dear Latonia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 4th, 2023

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king Queen Creek, AZ

to big of a company and when need to talk to someone you might as well forget it!!

6 years ago

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Beccagriff73 Fayetteville, NC

Worst service EVER! 5 weeks w/o AC! her

1 year ago

Reply from American Home Shield

Dear Member, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 25th, 2023

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Stephen Runyon Villa Ridge, MO

Didn't fix the issue wouldn't let me get second opinion

1 year ago

Reply from American Home Shield

Stephen, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 20th, 2023

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Verified Customer

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cathy everett Park Forest, IL

Still waiting since November for my furnace to be fixed.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 9th, 2023

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Verified Customer

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JERRY Los Angeles, CA

Did not resolve dispute that was clearly a covered item.

1 year ago

Reply from American Home Shield

Hi Jerry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

May. 3rd, 2023

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Verified Customer

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MELVIN Twinsburg, OH

It took too long to get a technician out

1 year ago

Reply from American Home Shield

Hi Melvin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract.

May. 1st, 2023

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Verified Customer

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CARLOS Park Forest, IL

AHS sometimes works with dishonest maintenance providers.

1 year ago

Reply from American Home Shield

Hi Carlos, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

May. 1st, 2023

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Verified Customer

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STEWART

4 weeks and counting on repair not complete

1 year ago

Reply from American Home Shield

Hi Stewart, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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Verified Customer

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SHIRLEY Orosi, CA

Very unclear what is covered and what is not.

1 year ago

Reply from American Home Shield

Shirley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 24th, 2023

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Verified Customer

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T. Council- Orellana Hope Mills, NC

worst technicians overpriced . Just a waste of money

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Apr. 21st, 2023

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Verified Customer

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rosa rawlins Morgan Hill, CA

The timeless is horrible and the vendors are unreliable

1 year ago

Reply from American Home Shield

Rosa, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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JOHNNY Jacksonville, TX

AHS does not honor their repair or replace promise

1 year ago

Reply from American Home Shield

Hi Johnny, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract.

Apr. 5th, 2023

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Verified Customer

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John Blanken Las Vegas, NV

did not honor contract r.e. detached garage

1 year ago

Reply from American Home Shield

John, Thank you for letting us know about your concerns regarding your Garage request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 31st, 2023

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Verified Customer

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LARRY Pasco, WA

I still don't have the microwave...must be my error

1 year ago

Reply from American Home Shield

Hi Larry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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CLIFTON Glen Allen, VA

Didn't cover full furnace modifications needed

1 year ago

Reply from American Home Shield

Hi Clifton, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 9th, 2023

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David Hill Ypsilanti, MI

I dislike the communication and professionalism

1 year ago

Reply from American Home Shield

David, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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Daniel Zitter Los Angeles, CA

Denies coverage without comprehensive understanding

1 year ago

Reply from American Home Shield

Hi Daniel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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MBA Dallas, TX

No follow through, they don’t listen ……..

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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JOHN Austin, TX

Got the runaround from the service technicians

1 year ago

Reply from American Home Shield

Hi John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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JENNIFER Palm Desert, CA

Poor customer service. Poor quality vendors

1 year ago

Reply from American Home Shield

Jennifer, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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ABHISHEK Philadelphia, PA

Terrible providers and too many constraints on the contract

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 8th, 2023

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Lydia Hawley Fulshear, TX

Double charged for a contract and was never refunded

1 year ago

Reply from American Home Shield

Hi Lydia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 18th, 2023

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Michelle Newton Lexington, SC

Please choose another company to go with. I have been without AC a month and the temperature outside has been between 80-90 degrees so you can imagine the inside temperature. Also, you will spend a lot of time trying to get to the right department (if you can understand. The service fee for my issues was $100 each and the home warranty company will try to repair the cheapest way. I had to purchase window units in addition to paying the service fees and monthly fee. I am canceling and just wanted others to make an informed decision before going with this company. I wish that I would have known.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Anthony Piccirillo Guilford, CT

beware - shoddy service by second rate contractors

3 years ago

Reply from American Home Shield

Hi Anthony. Thank you for your feedback. I hate to hear that you have not been satisfied with our service. We are hear to address your concerns. I would be happy to speak with you if there is an unresolved repair issue with one of our service contractors.

Jun. 24th, 2021

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SB W Gaithersburg, MD

VERY LIMITED COVERAGE/WARRANTY FOR THE PRICE

4 years ago

Reply from American Home Shield

Hi SBW,
I hate to hear about your less than satisfactory experience to have the issue repaired and the coverage provided. I would be glad to speak with you and discuss the service experienced.

May. 8th, 2020

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Kimberly Cole Covington, GA

Do not stand behind what they tell customer.

4 years ago

Reply from American Home Shield

Kimberly,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Shawn P LeMire Somerset, WI

Find an excuse not to cover anything every time!

4 years ago

Reply from American Home Shield

Hi Shawn,
I hate to hear that you have experienced some trouble with American Home Shield and the coverage we provide. I would be glad to speak with you and reach a resolution.

Oct. 29th, 2019

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Patricia Robinson

Very inconsistent. No follow up terrible contractors.

5 years ago Edited January 10, 2024

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Dean Port Charlotte, FL

We had a gas cook top diagnosed by the gas company as faulty. Gas company red tagged unit and would not allow it to be used or repaired. AHS insisted that a their technician need to try a repair before they would offer a replacement. Their contracted repair service was not able to make an appointment for two weeks We tried to make a reasonable compromise but spent over 3 hours (mostly on hold ) to no avail. Escalated to supervisors and resolution team but found story continually changed with each contact who would enter notes that were not true and favorable to them. AHS is a complete ripoff

5 years ago

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Colton Garden City, MI

Very unprofessional customer service.

6 years ago

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Flavian Wenige Dundalk, MD

Waiting on the phone forever sometimes two hours or more.

6 years ago

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B. Brown San Diego, CA

Horrible. Long wait times & bad response

6 years ago

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Ron Chinnici Sterling, VA

Poor company with bad customer service.

6 years ago

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Raimund Halili

Waited 2 hours to talk to a representative

6 years ago

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JAMES CHRISTIANO Massapequa, NY

TOO MANY ABSURD EXCUSES TO NOT COVER CLAIMS.

1 year ago

Reply from American Home Shield

James, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Sep. 21st, 2023

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Anita Newnan, GA

They denied all claims with various excuses. Buyer beware

1 year ago

Reply from American Home Shield

Dear Laticia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 14th, 2023

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Gershon Ben-Israel

Good Insurance To Have. I seem to always need a plumber, electrician. Its like all in one.

3 years ago Edited January 10, 2024

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sharon delcorro

Always take care of my problem. The coverage is good. As a Realtor I always recommend American Home shield to my clients. The technicians are great.

3 years ago Edited January 10, 2024

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Roy Hardison

Had to argue my case when replacing a refrigerator. Paid $925 for refrigerant for my AC. AHS paid $50.00.

4 years ago Edited January 10, 2024

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Stephen Logsdon

Professional Contractors for all repairs.

4 years ago Edited January 10, 2024

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Ralph Robertson

Easy company to work with, professional and competent technician came to my house

4 years ago Edited January 10, 2024

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MARK MCCABE

AHS accomplished superbly in covering the cost of replacing my large garage door spring. AHS also covered the replacement of the drive mechanism for my small garage door. AHS came through as advertised! Thank you! replacement

4 years ago Edited March 30, 2022

American Home Shield Reviews