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RH Bostic, NC

Phone service is poor long wait times

6 years ago

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Cindy Granite Bay, CA

Hard to get ahold of. A lot of restrictions on coverage.

6 years ago

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Sergei Zionsville, IN

Charge you deductible for a service that is not delivered. Impossible to reach by phone.

6 years ago

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Larry martin Drexel Hill, PA

It takes way too long to get someone on the telephone

6 years ago

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Stuart Wahrenbrock Escondido, CA

The number of items excluded from coverage make the policy a joke. Home Shield? A scam

6 years ago

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Dale Burch Macon, GA

Worst customer service of any company I have ever had to deal with. 30 and 40 minutes hold time

6 years ago

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Allie

They have horrible wait times over the phone. Its hard to get ahold of anyone in customer service

6 years ago

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Martin Block Irvine, CA

Ridiculous wait time when calling in for service or to speak with a representative

6 years ago

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Yadira Rivera Apopka, FL

coverage was good and customer service was good too

1 year ago

Reply from American Home Shield

Yadira, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 7th, 2023

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Ivis Pena San Jose, CA

Zero stars, terrible customer service, “small print” tactics

1 year ago

Reply from American Home Shield

Dear Ivis, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Aug. 23rd, 2023

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Chanelle Exton, PA

Your company took $43 out of my bank account. I don't have your service. Wyj

1 year ago

Reply from American Home Shield

Chanelle, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 8th, 2023

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Verified Customer

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DORIS Washington, DC

Poor product replacement and denial of service twice

1 year ago

Reply from American Home Shield

Hi Doris, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract.

May. 10th, 2023

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Verified Customer

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JussMe LovinYou Bakersfield, CA

this is a scam to many hidden clauses to give full coverage as advertised

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 9th, 2023

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Verified Customer

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Jaden Richards

Vendor selection and customer service are unacceptable

1 year ago

Reply from American Home Shield

Hi Jaden, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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MONICA Killeen, TX

Not enough problems in my house. I could just pay

1 year ago

Reply from American Home Shield

Hi Monica, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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Verified Customer

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Joy Pritchard Walterboro, SC

Shockingly bad will never use again. Takes money denies claims

1 year ago

Reply from American Home Shield

Hi Joy, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Verified Customer

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CLARK Fort Worth, TX

Getting someone with authority to do something

1 year ago

Reply from American Home Shield

Hi Clark, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred. Please provide your AHS contract number or property address.

Apr. 19th, 2023

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Verified Customer

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Les Eisler Huntsville, AL

Poor customer service. Have to threaten to cancel coverage to get anywhere.

1 year ago

Reply from American Home Shield

Hi Les, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Verified Customer

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Juan Fournier San Antonio, TX

It take too long on repair, do not follow up with customer.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Juan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 14th, 2023

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Verified Customer

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DD B Los Angeles, CA

They dont live up to the contract. You have to do the leg work

1 year ago

Reply from American Home Shield

Hi DD, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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BRENDA Springfield, OH

My ice maker has maybe dropped a total of 1 cup of ice if that.

1 year ago

Reply from American Home Shield

Hi Brenda, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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EILEEN Reseda, CA

Too many exclusions. Normal wear and tear is perceived as damage to appliance.

1 year ago

Reply from American Home Shield

Hi Eileen, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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LATONYA Dallas, TX

customer service is horrible and the contractor are even worst

1 year ago

Reply from American Home Shield

Hi Latonya, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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Mary Jane Long Antioch, CA

This company habitually dispatches substandard contractors.

1 year ago

Reply from American Home Shield

Hi Mary Jane, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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Sherrie Breeden Waynesboro, VA

Service has deteriorated. Been a customer for 10 years, very disappointing.

1 year ago

Reply from American Home Shield

Hi Sherrie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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Cassandra Crouch TX

Can’t understand representatives and they don’t understand me

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Cassandra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 27th, 2023

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Verified Customer

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JOHNNY Fort Worth, TX

Fail to repair or replace as advertised.

1 year ago

Reply from American Home Shield

Hi Johnny, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 24th, 2023

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ANTHONY Newport Beach, CA

AHS has selected incompetent contractors for repairs.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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Andrew Bryant

Company’s vendors do not diagnose things correctly and are very dishonest

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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clara brunette Richmond, VA

Never....my appliance still don't work. Months ago and I'm still waiting

1 year ago

Reply from American Home Shield

Hi Clara, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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HENRY South Lake Tahoe, CA

Terrible customer service. Can not talk to anyone able to help!

1 year ago

Reply from American Home Shield

Hi Henry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Alan Deroy

Their vendors are not the best and can be slow to repair problems

1 year ago

Reply from American Home Shield

Hi Alan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Leslie O Irving, TX

They don’t cover squat! I will never use again nor ever recommend!

1 year ago

Reply from American Home Shield

Hi Leslie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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TERESA Citrus Heights, CA

I’ve had this policy for 8 years. Decline every claim.

1 year ago

Reply from American Home Shield

Hi Teresa, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

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SAURABH

Poor service by providers all around. Service providers are not aligned.

1 year ago

Reply from American Home Shield

Saurabh, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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Lisa Lopez Saraland, AL

Does not cover items in plan. Uses an excuse that its a modification issue.

1 year ago

Reply from American Home Shield

Hi Lisa, I hate to hear about your most recent AHS experience. Thank you for providing feedback about the issues that occurred.

Feb. 13th, 2023

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mike lance Little Hocking, OH

I feel you guys work more hard not to pay than to fix the problem

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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Rashida Waldorf, MD

Customer service is horrible. The representative hung up on me

1 year ago

Reply from American Home Shield

Hi Rashida, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Jan. 18th, 2023

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Michael Smith LA

We still don't have a dryer working. Still very bad lead times

1 year ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your Dryer request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 29th, 2022

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Debra Richardson Thomasville, NC

It’s been two weeks since my work order was placed still no repair or update

1 year ago

Reply from American Home Shield

Hi Debra,
I would be glad to speak with you regarding the delay in service experienced to have the work order completed.

Nov. 29th, 2022

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James Fredette Pittsburg, KS

Some providers are not in our area and we have waited hours for help

4 years ago

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Christopher Jackson Lawrenceville, GA

The wait time has become bad 45min to 1hr. Everytime

4 years ago

Reply from American Home Shield

Hi Christopher, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 27th, 2020

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Welch

Poor response with continuous delays & rhetoric.

4 years ago

Reply from American Home Shield

Hi Welch,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 10th, 2020

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Upset and canceling as soon as I can.

Being waiting to long to fix a problem, and have not jet solved

4 years ago

Reply from American Home Shield

Hi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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Debra Prokosch

Too hard to get hold of. Not comfortable w/computer.

4 years ago

Reply from American Home Shield

Hi Debra,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Marc Stuart, FL

Unhappy with lack of service and support. Poor organization. Lack of concern.

4 years ago

Reply from American Home Shield

Hi Marc,
Thank you for your feedback about your AHS experience. I would be glad to speak with you about the delay in service.

Jun. 12th, 2020

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Elliot New York, NY

They put me on hold for a while and my claim was denied.

4 years ago

Reply from American Home Shield

Hi Elliot,
I hate to hear about your most recent experience and the claim that was denied. I would be glad to speak with you and discuss the issues.

Mar. 3rd, 2020

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Hengameh yavari Antioch, CA

The worst company I have ever joined, no respects for their promises,.

4 years ago

Reply from American Home Shield

Hi Hengameh,
I hate to hear that you have encountered an unsatisfactory service experience with American Home Shield. I would be glad to speak with you and get the issues resolved.

Jan. 8th, 2020

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Mike Laveen, AZ

Bad customer service and the repair companies they use are just as bad.

4 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.

Dec. 3rd, 2019

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John l Naples, FL

Was left on hold for over an hour both times I called.

5 years ago

American Home Shield Reviews