star star star star star_border

Tammy J Tomson Mercer, PA

Always takes care of my needs in a timely fashion

6 years ago

star star star star star_border

Antonio young Michigan City, IN

there great...they fix what i need and very professional

6 years ago

star star star star star_border

Gene McCauliff Las Vegas, NV

Service company was the best we have ever used

6 years ago

star star star star_border star_border

Brett Lexington, MA

Sit on hold forever. No way to send e mail for customer service.

6 years ago

star star star star star_border

Sudrea Tucson, AZ

Prompt service. Automated system user friendly.

6 years ago

star star_border star_border star_border star_border

JON Philadelphia, PA

They didnt fix the issue and told me it was normal wear and tear after spending money for repairs and waiting 2 weeks

6 years ago

star star_border star_border star_border star_border

Murry Schekman Watsonville, CA

They deal with lousy companies and their follow up is bad. Waiting on the phone for 30 to 40 minutes is common.

6 years ago

star star_border star_border star_border star_border

Jennifer Theiler Spring Grove, IL

Customer service was terrible. Communication-terrible. Hold times-ridiculous. Timely service. A joke.

6 years ago

star star_border star_border star_border star_border

Margaret Reeves Katy, TX

I was on hold for over 2 hrs. for the representative to tell me that a supervisor declined take my call.

6 years ago

star star_border star_border star_border star_border

Benjamin Scalf Claymont, DE

I would rather burn down my house and jump off a bridge than try to deal with AHS again in a professional manner. Given 1 star because 0 was not an option.

6 years ago Edited September 14, 2021

star star star star_border star_border

Laurence Johnson Columbus, OH

Speaking with a customer service rep is always 30-60mins to speak with someone

6 years ago

star star star star star_border

Keron Tull Richmond, VA

Service is good. Phone wait is too long.

6 years ago

star star star star star_border

Deltrice Newport News, VA

AHS was quick with their response and professional.

6 years ago

star star star_border star_border star_border

Jerry Simons Mobile, AL

replacement A/C unit not good quality. Have had 3 service calls in a three(approximately) period

6 years ago

star star star star star_border

Valencia Mullen Killeen, TX

Issues taken care of in a professional and timely matter.

6 years ago

star star_border star_border star_border star_border

William goad Charleston, SC

Takes an average of 45min to contact AHS, and 4-5 visits over a month before replacing our refigerator.

6 years ago

star star star star star_border

cristina salazar

good service after all the problems they give me.

6 years ago

star star star_border star_border star_border

Mark Becker

They have bad consumer service, their rates are high, and it is very hard to get them to replace your heater and air

1 year ago

Reply from American Home Shield

Dear Mark, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Sep. 14th, 2023

star star star_border star_border star_border

Mark Norman, OK

The quality of contractors is unacceptably poor and the companies customer service just reads a script

1 year ago

Reply from American Home Shield

Dear Mark, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 23rd, 2023

star star star star star_border

Melinda Barclay Tallahassee, FL

Well appreciate on there protection for there customer service is wonderful

1 year ago

Reply from American Home Shield

Hi Melinda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 3rd, 2023

star star star star star

Demos Franklin Victorville, CA

Good and excellent workers very much on it

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

star star star star star

Edie Glennville, GA

Great protection and customer service when I needed them.

1 year ago

Reply from American Home Shield

Hi Edie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

star star star star star

amber deela Ada, OK

This warranty is amazing! Extra coverage!

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 19th, 2022

star star star star_border star_border

Mohamed Attia Springfield, VA

we had it for a year, they were reasonable though their premium is a bit expensive

2 years ago

star star star_border star_border star_border

Kristina Davis Lisle, IL

I do not recommend this at all. My issue still has not been resolved!

1 year ago

Reply from American Home Shield

Kristina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 21st, 2023

star star star star_border star_border

Kim Alles

The time it takes to get something repaired is too long.

1 year ago

Reply from American Home Shield

Kim, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Sep. 5th, 2023

star star_border star_border star_border star_border

Swanson Stockbridge, GA

They are not transparent.save your monthly fee and deductible and pay for your repairs.

1 year ago Edited September 5, 2023

Reply from American Home Shield

Dear Swanson, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 5th, 2023

star star_border star_border star_border star_border

Treasure Owens Stockbridge, GA

This company is not driven to please customers. when you call you are transferred to overseas.

1 year ago

Reply from American Home Shield

Dear Treasure, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 24th, 2023

star star_border star_border star_border star_border

Andre Ponder Stone Mountain, GA

I did not have a good experience. My issue was not resolved. I do recommend this company.

1 year ago

Reply from American Home Shield

Dear Andre, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

star star_border star_border star_border star_border

David Fisher

Paid $800 to get the best plan only to find out that my A/C won’t be covered, would not recommend

1 year ago

Reply from American Home Shield

David, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2023

star star_border star_border star_border star_border

John Chism Lombard, IL

American home shield is awesome, we just had a bad time with one of the repair vendors.

1 year ago

Reply from American Home Shield

Hi John, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your AHS contract number.

Aug. 16th, 2023

star star star_border star_border star_border

Laura Dickinson Birmingham, AL

Very hard to deal with and they look for ways to deny the claim.

1 year ago

Reply from American Home Shield

Dear Laura, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 26th, 2023

star star star_border star_border star_border

Nick Charlotte, NC

It’s been over a month and I still don’t have a working AC.

1 year ago

Reply from American Home Shield

Nick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

check_circle

Verified Customer

star star star star_border star_border

JAMES Birmingham, AL

For small items AHS is fine. For larger item not so much.

1 year ago

Reply from American Home Shield

Hi James, I hate to hear about the unsatisfactory experience to have your issue repaired. I would be glad to speak with you to address the issues.

May. 11th, 2023

check_circle

Verified Customer

star star star star_border star_border

MELVIN Valencia, CA

What I dislike is not talking to a person

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

check_circle

Verified Customer

star star star star_border star_border

Wanton Burks

Monthly payment made and yet still pay for a service charge

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 9th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Michelle Mansaray

Not good still waiting on contactor to repair Ceiling cause by plumber over a month

1 year ago

Reply from American Home Shield

Hi Michelle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 4th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

SHARON Dayton, NV

Customer Service - Clarity of speaking English to an English base customers.

1 year ago

Reply from American Home Shield

Sharon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

check_circle

Verified Customer

star star star star_border star_border

PAT Chicago, IL

The companies they contract out to are mediocre at best.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

check_circle

Verified Customer

star star star star_border star_border

Carlos Rodriguez Lake Elsinore, CA

Customer service is not quite where it needs to be.

1 year ago

Reply from American Home Shield

Hi Carlos, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

check_circle

Verified Customer

star star star star_border star_border

Ynot Dad Wesley Chapel, FL

Contractors not replying to service requests

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

check_circle

Verified Customer

star star star star_border star_border

Dana Cumberland Murfreesboro, TN

The technicians I’ve dealt with are lower quality.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

check_circle

Verified Customer

star star star star_border star_border

Kevin Garcia Cathedral City, CA

Technician appointments can take too long to respond.

1 year ago

Reply from American Home Shield

Hi Kevin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Gary Roberts

I turned in a service order my dryer didn't work. You took my money and didn't fix my dryer

1 year ago

Reply from American Home Shield

Hi Gary, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

PETER Pearland, TX

I am waiting to hear about my claim from thend of March regarding my pool heater!

1 year ago

Reply from American Home Shield

Peter, Thank you for letting us know about your concerns regarding your Pool Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

check_circle

Verified Customer

star star star star_border star_border

LARRY Richmond, KY

Price increase recently was too great in my opinion

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

check_circle

Verified Customer

star star star_border star_border star_border

ECLECTIC 361 Corpus Christi, TX

We have had guys out to fic our outlets 3 times! Paid 3 fees. Still not fixed!

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

jamey waters

Without a washer for > a week with no idea when it will be fixed.

1 year ago

Reply from American Home Shield

Hi Jamey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

ORLY Ashburn, VA

the service charge of 100 dollars per call to set up an appointment

1 year ago

Reply from American Home Shield

Hi Orly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

HOLLY Lander, WY

I am waiting to be reimbursed for a claim they approved and it has been over a year ago

1 year ago

Reply from American Home Shield

Holly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 31st, 2023

American Home Shield Reviews