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Gale Jaramillo Danville, CA

I had a service done by another company, prior to setting up my warranty. I had a pretty high bill for things that they replaced. Afraid to have to deal with this in the future, my husband and I decided to sign up for home warranty, so that we could at least be protected. After waiting the 30 day grace period, I ended up coincidently having an issue with my ac, I would put it on 64 degrees, but my house stayed only at 84. Two days later a person came out, and we realized my electric box had friend "I don't understand the actual jargon" well after they put it the work request, I found out I was denied, because it was a preexisting problem. I don't understand how they tell me that a fried electric box is preexisting, if I knew there was that issue, I would have had it replaced right away. After many phone calls of going back and forth, they ultimately denied me. I am so upset, the whole point of us signing up for the PLATINUM warranty plan, was to protect us from things breaking and us having to pay the $3K bill that they quoted me. Now I'm stuck with the bill and I still have to pay the warranty company. For my first call with them, I'm scared that ANYTHING I call in will be pre-existing to them. The sad part, was one of the reasons I chose this company, was for an ad I found on THEIR website while I was researching warranty companies, that stated that they do cover pre-existing items.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Michael Teubner Arlington, TX

I got the help in rescheduling the vendor during the summer when there was a delayed appointment. AHS helped me getting a vendor who can give a quick service.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Martha Tracy Morrow, GA

You get what AHS says you're buying. I've had to use my warranty 2 or 3 times and they have always performed with zero issues. Every homeowner should have AHS!!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Aleshia Gordon Wichita Falls, TX

Refrigerator stopped cooling. Service call immediately next day. AHS let me know it had to be replaced and a new one was immediately ordered and installed.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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alvenus horshaw Killeen, TX

Problem resolved to conclusion. 2 trips required for resolution. The wait for resolution of the problem was reasonable and resolved to my satisfaction

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Rhonda Johnson

I ORDERED A OVEN IT TOOK TWO MONTHS TO GET IN MY HOME THAN MY DISHWASHER IS NOW TAKING A MONTH TO GET DELIVERED AND INSTALLED

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Debra Potter Grove, OK

I never have any problems with getting repairs done or having something replaced. I understand what my plan covers and there's never any surprises or unexpected issues.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Lyn Bolinger Clearwater, FL

They are prompt getting you service and the company's they deal with are very professional and they are there when they tell you they will be. Overall just a great company.

2 years ago

Reply from American Home Shield

Hi Lyn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Rick Kline Hightstown, NJ

Good for the most part, but you need to authorize the use of OEM parts. In most cases, you would save money in the long run. This will be our 3rd or 4th pool pump motor. The replacements you authorize only have been lasting one or two years.s

2 years ago

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Carmelo Abraham Pine Bluff, AR

We have had AHS warranty for years and swear by them but you better hope your AC doesn't go out because it takes them about three weeks to ship the parts to your contractor. 3 weeks without central air in 100 degree weather is

2 years ago

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Evelin Ninety Six, SC

AHS responded to me quickly when our AC went down. The company that they chose to send out wasn't quite as cooperative. My AC was off for a day and a half before a repairman could get to us.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Victor Szabo Kailua, HI

Although the technician assigned to our case had a medical issue which delayed our service, once a technician was able to assess our situation it was resolved quickly and professionally

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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LaTisha Glaspie-Harris Cordova, TN

AHS responds to problems well, but is not realistic in supplementing the cost of R-22 freon. They paid 4.6% of the cost to replenish what my a/c system required. Their share should be closer to 20%-25%.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Deborah Hatchett Sylacauga, AL

Listen to your problem then quickly set up an appointment with a local contractor for a few days later. The contractor takes over to verify the service problem before they come out. It all just works well.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Alexis Bargamin Valrico, FL

My a/c is out in 100* weather. The part to fix it is available in my town, right now, and it could have been fixed today. American Home Shield insists on sending the motor from another city, without knowing how long it will take to arrive to my city and be available to be installed. Complete lack of caring that my central air is inoperable in this heat for days.d.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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James Weister

Wide coverage and quick response time. Problems fixed quickly.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi James, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 18th, 2022

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Anthony Robeda Long Beach, CA

It's taken too long to get Essential repairs at times. All. Also when I was supposed to get refunds multiple times they did not give them to me and I had to go back and appeal it through my credit card. And. And at that point they would hold off and refuse to give me service even though it was their error. I called and asked them to cancel my membership for this year and they never did. I planned to cancel when my contract runs out again this year.

2 years ago

Reply from American Home Shield

Hi Anthony, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 18th, 2022

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Konstance Crownover Oklahoma City, OK

AHS dropped the ball on a service call and did not verify that the maintenance call was not accepted. The following day I had to call AHS again to start the s a result we are without a refrigerator for an even a longer period of time. The price continues to increase as the customer service is mediocre

2 years ago

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Tayhlia Fuller-Bey Murfreesboro, TN

The contractor was great and they always are. The customer service for AMS is not very good. I get a script answer and the language barrier makes it even more frustrating when you are trying to get heat or air. It took way too long and too many calls for service

2 years ago

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Holly Pendleton Plano, TX

They answer very quickly but the communication is very bad, pay $100 and have my refrigerator broken for two weeks no calls, nothing. When I call back to find out the status they told me that I have to call the company I bought from because it still was under warranty, I so disappointed.

2 years ago

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jay allen lynch Austin, TX

I found the company was mostly responsive. The vendors they had were a mixed bag, however. The biggest issue was if there's a problem, I had to diagnose it for the most part to get it fixed; otherwise, the trades person would do nothing.

2 years ago

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Irene Jones Tucson, AZ

All vendors or contractors are great...very nice and professional, but except for one recent claim, it just simply takes too long for most issues to be fixed or resolved. It took over a month for refrigerator water dispenser issue. It simply took too long to get it fixed .

2 years ago

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Joe Loya Houston, TX

Has my AC break over the weekend with a week of 100 plus degrees coming and they had me scheduled 5 days out. Had to pay for the repairs myself so we didn't have to sweat it out or ruin our other unit. Before this I would have rated them a 5. Also they still haven't gotten back to about my refrigerator repair yet.

2 years ago

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Melinda Mahon San Angelo, TX

Annual price has skyrocketed and is no longer worth the hassle. Setting up for a repair is usually easy; the problem is that the repair folks don't usually diagnose the problem correctly the first time and have to be called back again.

2 years ago

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Bob Haughian Reno, NV

The online system is easy to use. Appointments are scheduled efficiently. Custome service representatives are unable to respond beyond reading off a written script and are difficult to understand. Contractors that have been sent have not been able to evaluate and fix problems.

2 years ago

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Rebecca Sue Kane Minneapolis, MN

Yes, they eventually sent someone out for service (after no contact for over 48 hours, then hung up on by the AHS rep), and when it was suggested the ac unit be replaced...nothing. No call from AHS. No call from the service company. It seems AHS was reluctant to pay their portion of the replacement.

2 years ago

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Kathy Bond New Port Richey, FL

They charge 100 to come out and the last time, we had 2 companies to come out for our air conditioner. The first company said we need 3,000 worth of work out of our pocket. The second company said we didn't need all that work, but the diagnosis was the same and we have to go with the first company. Needless to say, we had to opt in for the buy out and still have not got it fixed.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Lynette Woodard Fort Worth, TX

Recently, they have changed their service process. As such, customer service and follow through is non-existent. I've had 2 critical repairs (heater in the dead of winter, a/c in a heatwave) in less than a year. Each situation was literally a nightmare as I could get NO information w/o constantly calling and calling them. Different contractors would say different things, one laid the blame on me for a 20yr old furnace no longer functioning. AHS denied the claim BUT they didn't even tell me that they had made that decision. They made no effort to inform me, nor why it was denied.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Darlene Cuevas Charlotte, NC

I have noticed over the course if time, if my equipment failed but was considered repaired and failed again and again but re-repaired nothing was done to change out the equipment. Therefore I have consistently paid on several occassions for someone to come out and repair in which it eventually was still not in good working condition. I went with a private company to fully provide new equipment in my home. I have spent $$$ over the past six months re repairing equipment in which it should have been replaced.

2 years ago

Reply from American Home Shield

Hi Darlene, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 18th, 2022

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Sharon King Ozark, AL

They had a electrician for me and they were on time and explained the problem and what caused the problem. Will recommend the company to anyone who needs a Home Warranty.

2 years ago

Reply from American Home Shield

Hi Sharon, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Lise Savannah, GA

AHS exceeded my expectations. They immediately processed my claim and a the repair company contacted me the same day and was able to repair the issue the following day.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Kelly Campbell El Cajon, CA

The providers contact quickly after setting up a service call. So far things have worked well and I like the peace of mind the as t comes with the service.

2 years ago

Reply from American Home Shield

Hi Kelly, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Mary Helen H Alvarado San Antonio, TX

They are really very fast in getting a technician to take care of my my problem. Also the repair man was very courteous and professional as well as as clean while working.

2 years ago

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Erinn Rowe Ankeny, IA

I have had several items needing attention in my home. The flat fee makes it very affordable. When my clothes washer couldn't be repaired, it was replaced at no charge.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Yolanda Curtis Sacramento, CA

The customer service representative was polite and helpful. She reviewed my policy and provided me with answers so that I can understand what is required of the technician.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Andrew Gregg Woodland Hills, CA

Timely, however the repair man chosen had been here before for the ice machine which is not completely fixed, would have liked a different contractor especially given the contractors time constraints

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Brenda Lincolnton, NC

The A/C company was very nice but did bare minimum to fix the issue. Then 2 days later the A/C was down again, on the hottest day of the year. Had to wait until next day to get it fixed again.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Damesha Elliott Greensboro, NC

Only gave 4 stars because o had an issue with my water heater and they wouldn't pay for the replacement. No one could explain why they wouldn't. Issue with the air conditioning recently and everything went smoothly.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Pamela Baker Brandon, FL

The phone representatives did not include information from me about service that would have helped the next representative to review and assist me. Instead there were no notes to review and we had to repeat our situation.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Brandi Little Aledo, TX

The serviceman that came to our house was very nice and knowledgable. We asked for an estimate on getting a new AC unit but we haven't received it. Also, we have an older unit and after a couple days it started freeze up again and we placed another work order but no one was ever sent.

2 years ago

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Earl Moore Las Vegas, NV

Once you get them to send out a contractor that has a 4.5 to 5 star rating on Google or yelp things are great. You really have to make sure the contractor they are sending isn't one with very poor reviews on Google or yelp or wherever.

2 years ago

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Donald Youmg Prescott, AZ

I have this contract for a couple of years and the customer service helpline is horrible, customer service reps with broken english and hard to understand. Tried canceling the contract last year via the phone and ended up in a huge argument with the lady and she was nasty and insulting to me

2 years ago

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Evan Grooms Houston, TX

The contractor they have repeatedly sent out has been total garbage. Can't find the problem yet constantly asks us to pay for additional parts and services to fix an issue that doesn't result in a solution. They do nothing about it.

2 years ago

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Shayleigh Evans

My air conditioning went out for several weeks in the middle of summer. I've talked to several other people who waited even longer. When my heater broke it took months to get the replacement part. If an air conditioner goes out in the middle of summer there should be exceptions on where the parts are sourced from so that the work can get done quicker. My animals were miserable, and my house was 92 degrees some days. Even the option to pay the difference on a locally sourced part would have been better than waiting weeks. I'll not be renewing after this experience.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Carma Parker Durant, OK

Twice assigned air conditioner problem to a company who refused the work resulting in a delay of 1-2 weeks to find another company to work on it. Of the other hand, they do well in fixing problems. But, they go go up on an annual basis at different rates. We have multiple policies and the rate increase difference is notable.

2 years ago

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T Ristow Virginia Beach, VA

Each use ( mostly determined by "contractor" chosen by AHS I've had great results and terrible- think companies should be vetted better ( if they are st all) When I check regular google and site reviews they almost ALWAYS agree with my experience

2 years ago

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Sheba Lowrey Riverdale, GA

HSA seems that they do not care about the service provided by their contractors. Some of their contractors are subpar. They do not respond to HSA or the clients. I reviewed Air Design review online and they have a one (1) rating. Also, they have negative reviews with Better Business Bureau. This reflects poorly on HSA because you are recommending these awful vendors to service your clients and it's making HSA look bad. HSA also need more the 3 to 4 vendors for the metro Atlanta area. I asked for all vendors that HSA use to service clients. We are in Atlanta with temperatures nearing 100 and it is too hot to be without air. I have a heart condition and need air. Please do a better job of taking care of your customers. HSA is quick with charging the card on file; however, slow on providing the service.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Rick Z Scottsdale, AZ

At this point, I don't think AHS even deserves a 1 star, as they are the worst company in the home warranty business. They do not provide a good CS experience at all, as they read from a script and do not help you beyond that extent! I've had nothing but problems trying to set up a home service repair for our AC, as it was 105 the week our AC was not working and they just keep giving me the same line, that I would be contacted by the contractor they tried to find available, but I was unable to reach them. The voice mail was full and no other method available to reach them. Absolutely the worst way to take care of an emergency situation!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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M Bennet and Truus H Broner Birmingham, AL

The Customer Service Reps. we spoke with seemed obtuse. We understood that the AC parts that were broken were not covered by our contract, but as the service company told us that they were unobtainable, given the age of the unit, we expected to be offered credit towards a replacement unit as had been done in the past with old appliances for which parts were no longer available.

2 years ago

Reply from American Home Shield

Hi M Bennet, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 12th, 2022

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Jeremy Jonas San Antonio, TX

Our A/C was broken during a recent heatwave in San Antonio, TX. The company that contracted with AHS worked on the A/C unit for four consecutive days (Monday thru Thursday) and failed to fix it. On Friday another work order was submitted to service out A/C. The internal temperature of our home was 96 degrees. Sleeping was nearly impossible. I contacted AHS Friday and Saturday, each time met with resistance about getting A/C repair service over the weekend. I asked for a supervisor to contact me, and no one did. Eventually our A/C service was scheduled for the following Tuesday. For as much as we pay AHS per month, there needs to be a contingency plan in place for severe weather conditions, such as the heat advisory we experienced during this time.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 8th, 2022

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