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Verified Customer

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Larry Wilson Reno, NV

It's not about the money; it's about the peace of mind American Home Shield provides. I feel so secure knowing that if something happens unexpectedly I don't have to worry.

2 years ago

Reply from American Home Shield

Hi Larry, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Danielle Schell Philadelphia, PA

Helping to resolve problems willingness to make sure that I am satisfied before the call ends. Making sure that all of my questions and concerns have been addressed

2 years ago

Reply from American Home Shield

Hi Danielle, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Laura Hatfield Fernandina Beach, FL

Only neg is long time on hold somteimes, but service peole are very friendly. Repair guy good. Took a long time to get someone out but I assume that is due to labor shortage and not fault of AHS.

2 years ago

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Verified Customer

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Virginia Straeter Poway, CA

The technician was pleasant and professional and cleaned up the area where he was working. The reason for 4 stars instead of 5 is that when I get ice, some water will drip down before the ice v comes out.

2 years ago

Reply from American Home Shield

Hi Virginia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Sue Myers Lubbock, TX

Although the repair was speeding this time it is the third time we've had to have this dishwasher worked on in five years it is a dishwasher that was replaced by home shield five years ago

2 years ago

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Verified Customer

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Grace Fischbach Killeen, TX

They have friendly and professional staff but some of the coverage it junk, they only pay the first $10. Of the cost of Freon for AC which is ridiculous because they don't let the technicians find the leak

2 years ago

Reply from American Home Shield

Hi Grace, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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JR Lelm Normal, IL

I had a natural gas leak myself & American Home Shield found a plumbing & furnace company to fix my needs that day. I was so grateful for the quick response. Thanks

2 years ago

Reply from American Home Shield

Hi JR Lelm, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Verified Customer

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April Gardiner Galveston, TX

I had AHS for years on multiple homes. Used to love them but then they switched their customer service to out of the country and most do not understand English or AHS policies. Have to keep calling back until I get a rep that may understand. We got screwed with no warm water for a year due to this. It should not take 15 phone calls to get someone to understand. Also their quality of contractors has got really bad. I will NOT be renewing this year.

2 years ago

Reply from American Home Shield

Hi April, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 27th, 2022

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Verified Customer

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Glenn Schroeder Henderson, NV

They need to allow to place notes or other critical information when placing a work order. The WO should be assigned to just one representative so if you have an issue you work with that one representative. Much like an insurance agent does.

2 years ago

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Verified Customer

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Cassandra King George, VA

I called them and told them that my sump pump was not working. A few days later it began to rain. My entire furnished basement flooded. After 3 more weeks, I had to buy a sump pump and get someone else to replace it. The plumber didn't show up. They sent one for a SECOND opinion AFTER I had paid to have it repaired.

2 years ago

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Verified Customer

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Lynn Parente Tucson, AZ

The first time I used American Home Shield, the vendor never showed or called. I was quite upset because I had taken off work to be home. Eventually another vendor came to fix the issue. I was told I would get a refund of half the service fee, but still have not received it.

2 years ago

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Verified Customer

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Terry Lipp Cleveland, OH

Very difficult to get resolve when the plumber did not show up 3 times. The customer service center was very polite, but resovle was not great until a manager spoke to me. My issues were addressed and all went well. I will more than likely look for a warranty company the has customer service in the US

2 years ago

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Verified Customer

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Adolphus lakes Columbus, GA

For the last four years my air condition has went out exactly at the beginning of the summer and I have went with out air for at least a week and a half before having air and now I'm with out air now and the technician has told ahs it needs replacement but yet ahs still wants to fix it so I'm here waiting for air yes I not satisfied

2 years ago

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Verified Customer

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mark steele Lancaster, CA

on the 1st 2 contracts I was charged and nothing was done. on that 2nd contract LA Appliance didn't even bother to show up, after several phone calls you finally assign the 2nd contract to another company and it got fixed. you guys are hitting about 33%.

2 years ago

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Verified Customer

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Richard Lewisville, TX

The service is very convenient to have for small odds and ends like your AC not working correctly or a garbage disposal messing up on you but when things get serious and numbers get over a couple hundred bucks for repair you get denied

2 years ago

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Verified Customer

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Richard Balmaceda Rialto, CA

The sound Repairman fixed the machine, nut now it has an anoying scratch sound because it has a coin or something similar inside, the drum. The repairman says that other than a replacement, there is nothing else that he can do.

2 years ago

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Verified Customer

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Federico Fort Lauderdale, FL

For a fee they can arrange to have a service provider come to the customer's facility and repair an item. However, the service providers are very small companies who lack customer service skills, do not have inventory and when supplies/parts are needed, it takes them a great deal of time to receive and ultimate install them.

2 years ago

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Verified Customer

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Sam Hill Bixby, OK

Horrible customer service and weeks for repair people to respond. Had to call over 5 times to customer service to get a response from Omni Appliance Repair. Called on the 20th of May, called back on May 25th and still washed is not repaired and there has been no follow up. I cancelled my service and that was the only time I spoke with someone I could understand. The repair person was extremely unprofessional and would not return calls or as I stated never fixed our washer. I cancelled American Home Shield and so did 2 family members. Pathetic service, follow up and and they don't do what they promise.

2 years ago

Reply from American Home Shield

Hi Sam, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your property address.

May. 30th, 2022

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Verified Customer

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Denise Kewaskum, WI

The contractor, Caldera, was beyond incompetent when it came to EVERYTHING. First, they wanted to give us a window of 5 hours - between 1 and 6 for the repair. Then told us that our burners needed to be replaced. After over a week, they sent another guy out who was supposed to be there at 5. At 7:40, I rcvd a text saying that he will be there shortly. This technician came WITHOUT THE BURNERS! And lied and said that they needed to be cleaned. Anyone know that you do not clean burners unless you are maintaining a furnace. My husband and I can clean the burners - so why would we pay for a technician to come out and do that?!

2 years ago

Reply from American Home Shield

Hi Denise, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number or property address.

May. 27th, 2022

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Verified Customer

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Julie Needham Spavinaw, OK

I had to call 6 times to resolve an issue. Every time, I was told it was taken care of; but it wasn't. We were with AHS 9 1/2 years at our previous house, & only once had a problem with them. I didn't even shop around before giving them the home warranty on our new house, because they gave such good service before. Now, I feel that I cannot trust them to do what they say they will do.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 1st, 2022

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Verified Customer

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William R Revels Melbourne, FL

The response to service request was speedy. The serviceman quickly identified the problem. Home Shield responded quickly with a solution that is satisfying and complete.

2 years ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Valerie Aviles

American home shield hasn't failed me yet. They quickly find me a reputable provider. Our service requests are answered and resolved within 2days. Haven't failed us yet.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Valerie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Kimberly Salazar

I had an air conditioner issue and filed a service request. The contracted company they sent was very professional and prompt. Most importantly the fixed my issue.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kimberly, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Charles T. Chapman Tallahassee, FL

We had problems with our refrigerator called American Home Shield. They sent a Tech out to look at refrigerator and decided that we needed a new refrigerator and sent us to Lowe's to pick out a new one.

2 years ago

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Verified Customer

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Douglas Nies Apache, OK

I &Ave one star shy of five because there have been a few times when I had to wait for over three weeks for contractor to receive parts from AHS. Other than that the service has been exceptional.

2 years ago

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Verified Customer

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M. M. King Kerrville, TX

I have not had a bad experience, but would like you to get more contractors locally instead of bringing them up from the city. Most of them are good, but it would be easier to work with them locally.

2 years ago

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Verified Customer

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Clayborne Thomas Charlotte, NC

I am new so I was apprehensive. My first service request was handled in a professional and timely manner. I was pleased with the contractor which made my experience enjoyable.

2 years ago

Reply from American Home Shield

Hi Clayborne, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 26th, 2022

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Verified Customer

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Jed Pearlman Lakewood, OH

The service company provided was excellent. Over the one provided last year. Your customer service rep was helpful. So much better than the previous people I dealt with. year.

2 years ago

Reply from American Home Shield

Hi Jed, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Gail Azevedo Santa Rosa, CA

Shortly after contacting AHS about my annual A/C service, I as contacted by Rose Heating and Air. The service tech was professional and completed the inspection in a timely manner.

2 years ago

Reply from American Home Shield

Hi Gail, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 26th, 2022

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Verified Customer

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David Bryant League City, TX

Sometimes good, sometimes bad. I think the smart thing is to put aside $75/mo and pay for things as they come up. I keep meaning to do that. Too many AHS contractors put AHS customers as too low of a priority. And if the repair is too expensive, it seems like AHS always figures out a technicality to say it's not covered. The more I right this review, the more I realize what a ripoff AHS is

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Steve Hill Manassas Park, VA

Have only used them twice, both times for same issue. First repairman didn't fix problem. Waiting to hear from second repair company.

2 years ago Edited January 10, 2024

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Nedra Jackson Atlanta, GA

My experience is that I had the same problem with my appliance. It took three time before I could get a new one. So each time I had to pay 100 dollars before I good get a new one. The service that came out wrote down something different the one time but all three was what needed to get fix. So I was out of three hundred dollars. This should have been fix when it broke on the second time. Not to happy with AHS

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

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Verified Customer

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Melanie Richmond Hill, GA

I've had several work order requests while I have to wait extended period of time. My AC unit was out for six months. I called countless of times and was told the part was on order call back the next week the part hasn't been ordered. As a breakdown between customer service and the individuals ordering your service parts. There's a breakdown between your Scheduler part in the person assigned to do the work/job. As a result of my inop AC it starting leaking. The water from the AC unit has damaged my feelings in the bathroom hallway and my stairwell.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Verified Customer

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Judith Booe Winston Salem, NC

I was satisfied in the beginning but the job has not been completed and it has been almost three weeks. My commode is still not usable, they tore a wall out and hasn't been fixed I have call and left message no answer. I think if you tear something you should fix it back. If it isn't fixed this coming week, I will drop them.

2 years ago

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Verified Customer

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Heather Julius Wilmer, AL

I have been waiting over two months to be reimbursed the 100 dollars for a cancelled service call by Home Shield. Every time I call they say they resubmitted it for credit that the last person never processed it. Still haven't seen my money. Very disappointing and bad customer service. When will I get my reimbursement?

2 years ago

Reply from American Home Shield

Hi Heather, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist with the service fee refund.

May. 24th, 2022

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Verified Customer

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Soheila Danz Hasbrouck Heights, NJ

I can never get to talk to a supervisor. I regulated two times and I was told someone will get back to me. When I lived in Texas I has AHS and I loved them. I had all my appliances fixed within 48 hours. When I called to fix my dishwasher in nj. It took three months.

2 years ago

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Verified Customer

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Nicole Jenkins Woodstock, VA

Call center is always Indian speaking and you get a complete runaround and zero answers without having to call NUMEROUS times and stay on hold for hours. Never seem to be able to find a service provider in the area and when they do assign one the provider doesn't contact you and then you go back to square one.

2 years ago

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Verified Customer

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Jack Luckhurst Columbia, SC

My dishwasher just wasn't running so I wanted someone to come look at it. After they looked at it he said that a part needs to be purchased. Two days later I notice the dishwasher in flooded and leaking out onto my hardwood floor. There is now water damage in the floor that must be taken care of . Everything else prior has been good.

2 years ago

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Verified Customer

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Dacia Levier Louisville, KY

Shortly after the roofer fixed my roof leak, the leak became worse. I couldn't put a 2nd request in. I had to call the secondary company for a follow up. I also text the original person who fixed my roof.he came back out but don't think the company ever notified him. He only came bc I text him personally .

2 years ago

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Verified Customer

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Sarah Fink Springfield, IL

We have been without a functional refrigerator for 3.5 weeks. It took one week after filing a claim for the service tech to come out & inspect. It took another week to get parts & reschedule repair. The repair did NOT work; the fridge is still hot. We are 9 days out from the attempted repair, with no indication of when the repairman will be out again. We have small kids and have only had access to a dorm-size fridge through all of this, so in addition to the money wasted on groceries that spoiled, I am also wasting money buying most of our meals from restaurants. I've called three times to ask for updates/a new fridge/a loaner fridge until ours can be repaired anything that would help remedy this situation .I've gotten nowhere. No one is in a hurry to help us. The woman I spoke with yesterday had such a strong accent she was difficult to understand, and she spoke over me so many times that I had to ask her to please stop interrupting me. I used to recommend your company, but after this experience, I will not be doing so.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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marla Akron, OH

My husband made 7 calls to AHS to attempt to find out the status on a proposed plan to repair our double ovens. Each call was unfortunately answered by someone with a strong foreign accent that was extremely difficult to understand. Each company representative was unable/unwilling to put us through to a supervisor to determine what the problem was. This issue persisted for almost 6 weeks. The local company that was dispatched to finally complete the repair was wonderful. However, the poor service and lack of effective communication from AHS is making us consider doing business with another home warranty company.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 24th, 2022

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Verified Customer

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Judy Massey Topeka, KS

It's been three days and I still don't have my central air fixed I don't even have a service call I don't have a vendor or a contractor every time I called which is been about six times they tell me something different are they tell me if I don't get a call back in four hours to let them know well I've called five times because I didn't get a call back in four hours and today I was told oh well I'll call the contractor and put in the work order and they'll call you right away still haven't called me I'm 73 years old my house is 92 I have COPD and a hard time breathing I pay every month I've had this warranty for over 10 years and this is how I'm treated I would not recommend American home shield to anyone

2 years ago

Reply from American Home Shield

Hi Judy, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 24th, 2022

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Verified Customer

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Alan Glover Jr Haughton, LA

Customer service reps are the worst, EVER! They can't solve a problem without putting me on hold for 10 minutes just to come back and quote me a policy guideline that I'm already aware of. It seems none of them either put notes on my account OR take the time to read what's happened previously so I don't have to repeat myself over and over again. Apparently, there are only two HVAC vendors in my area, one of which doesn't service my area (???) and the other's service is worse I've experienced in the last 20 years! I'd rather pay out of pocket for any expense related to my home than continue to pay AHS for all-around substandard service!!!

2 years ago

Reply from American Home Shield

Hi Alan, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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Verified Customer

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Susan Welch Greenwood, SC

I have been pleased with the service people that they've sent out. They have been quite efficient with replacing appliances, etc that need to be replaced.

2 years ago

Reply from American Home Shield

Hi Susan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Cindy Cipres Atascadero, CA

We called to have someone come out to help with my dishwasher. The technician was helpful, gave me all the necessary information and it is working fantastic.

2 years ago

Reply from American Home Shield

Hi Cindy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 24th, 2022

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Verified Customer

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Angela Shorts Plano, TX

My refrigerator has been out for 2 weeks; the 1st technician AHS sent out diagnosed the problem but couldn't perform the repair because it was under warranty; took 2 more days to assign it to a different company who couldn't come out for 5 more days (including weekend). He said the 1st technician didn't properly diagnose the problem and he had to order the parts for repair. Parts would be delivered 3 days later (on a Sunday). Have to wait for the parts to be checked in (complete and correct) before company will even schedule the repair!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 13th, 2022

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Greg Pearson Bountiful, UT

We LOVE the insurance and the process. We just don't always love the repair teams and the lack of speed. We can wait days for resolve. We also often feel they lack access to appropriate parts and that the repair is not always that great. Talking to a human at your end is painful and frequently not helpful.

2 years ago

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Verified Customer

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Maurice Bonetto Fresno, CA

Some difficulty making the claim. Over a week time getting the contractor to come for the initial repair. The contractor also charged for unnecessary alterations to existing water and drain line for the water heater replacement and required payment in cash.

2 years ago

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Verified Customer

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Wendy Katona Exton, PA

Often difficult to get feedback on the status of your repair once the initial visit takes place. Service technicians can be hit or miss. We've had great ones but also a few who misdiagnosed the problem, making the repair process take even longer. Phone representatives are clearly stationed over seas and are limited to reading a script

2 years ago

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Verified Customer

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James Keith Christiansburg, VA

The problem with refrigator was the compressor and was determined to under manufactor warrenty so it was dumped into my lap. I had to get in touch with sears and sears sent me to LG. Not fixed yet, sears is coming may 16 to verify problem???

2 years ago

American Home Shield Reviews