American Home Shield: Read 34,313 User Reviews From Real Homeowners

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Patricia Williams Jacksonville, FL

Problem resolution , speed and professionalism

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Ramatoulaye Toure Harrisburg, PA

Was misinformed about coverage ended up paying $9600 out of pocket when they should have covered.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Thomas A Carbo Pottstown, PA

You don't check on the rating of the people you use our A/C has been broke down more than 3 weeks

2 years ago

Reply from American Home Shield

Hi Thomas, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Christine and Thomas Sabo Hiram, OH

AHS Fast to charge you but extremely slow in crediting their error.

2 years ago

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Leslie Smart Bixby, OK

They are very slow to respond. I am still waiting for them to ok the repair.

2 years ago

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Charles Davis Killeen, TX

Premiums are always going up! I've waited for a credit for some time now.

2 years ago

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Belinda Jones New Orleans, LA

They use companies with extremely low reviews from other customers.

2 years ago

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Verified Customer

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Imelda San Ramon, CA

Well I been overcharge on my plan and I have not received my 240.00 for the mistake that was made

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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Chantal Ewa Beach, HI

Way too much of the time we have problems getting things scheduled and problems addressed.

2 years ago

Reply from American Home Shield

Hi Chantal, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 18th, 2022

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Gwendolyn Hall Mobile, AL

Over 2 weeks and I still have no contractor to repair my central air conditioner

2 years ago

Reply from American Home Shield

Hi Gwendolyn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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David Madden Round Rock, TX

easy to use coverage but the deductible is a little high

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Griffith Whiteford, MD

The staff that answer the phones are nice.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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LUCY HARPER Canyon Lake, TX

Got a tech for my problem quickly. Good and fast service

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Tim Merkley Owensboro, KY

They were very prompt with the service of my air unit.

2 years ago

Reply from American Home Shield

Hi Tim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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ANNA G MILLER Orangeburg, SC

The job was done timely and the workers were curious.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Jeremy Smith Cedar Rapids, IA

Very easy to schedule and work with!!!!!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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John Fitzgerald Ridley Greensboro, NC

Appointments are too long. It takes too long to get something fixed.

2 years ago

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Donald G Joswick Portage, MI

American Home Shield continues to lose good contacting companies.

2 years ago

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Verified Customer

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David

Got right on my problem and had acompetent repair man.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Joe Houston, TX

The project has not been completed. Fourth time and waiting on a part.

2 years ago

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Verified Customer

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Ethan Meyer Scottsdale, AZ

Your customer service is terrible. Your vendor was terrible and my AC is still not fixed after more than 7 days.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Verified Customer

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Juanita Nave Chicago, IL

They claimed my order was closed and three months went by and now I have to still wait 5-10 weeks for a part

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Verified Customer

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Barbara Gilford Grovetown, GA

Always say your contract doesn't cover an item when your contract clearly says it does

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Verified Customer

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Erik Edwards Edmond, OK

2 times the part was incorrectly installed leading to another service call to the house

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Verified Customer

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maximino e simian Savannah, GA

more than 10 days after service request for broken water heater and problem still not fixed.

2 years ago

Reply from American Home Shield

Hi Maximino, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 12th, 2022

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Verified Customer

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Catherine Evans Gresham, OR

My problem is not resolved and I had to call several times and pay two times for the same issue

2 years ago

Reply from American Home Shield

Hi Catherine, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 12th, 2022

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Verified Customer

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Laurie Short Little Rock, AR

Will get the job done . Response time is slow but with patience the job is done.

2 years ago

Reply from American Home Shield

Hi Laurie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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MICHAEL R JOHNSON

booking repair was very easy, service tech LEO was on time clean uniform and truck, easy to deal with fixed issue first time

2 years ago Edited July 7, 2022

Reply from American Home Shield

Hi Michael, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Jason Robbins Spring, TX

Terrible service, they don't proceed with my claims until second or third-opinions and after I cal repeatedly

2 years ago

Reply from American Home Shield

Hi Jason, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Verified Customer

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Genevieve Highland Park, NJ

They are very professional in dealings with me.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Jenny Torres Tucson, AZ

They always send someone to fix the issue rather qucikly

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Leslie snyder Richland, WA

Supposed to have ac tune up but Noone available in the are

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Thelma Jones Torrance, CA

On time, repairs completed in a timeless matter.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Bobby Suffolk, VA

No control over their selected contractors that are performing work.

2 years ago

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Verified Customer

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Wayne Shepard La Crosse, WI

There are some things they won't cover. Period end of story.

2 years ago

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Verified Customer

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Sandra Rumph Birmingham, AL

Hate to reach on the phone. Does not offer brand match coverage.

2 years ago

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Verified Customer

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Lawrence Herring Nolanville, TX

because sometime there are language barriers with some of the receptionists

2 years ago

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Verified Customer

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Frank Tucker Lowndesboro, AL

Been very slow repairing my oven. Over 3 weeks still not repaired.

2 years ago

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Verified Customer

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Syrophine Lamb Naylor, GA

sometimes the technicians do not call on a timely basis to make an appointment

2 years ago

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Verified Customer

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Heather Honeycutt Chapel Hill, NC

It's expensive and coverage has some limits that are annoying

2 years ago

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Verified Customer

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Li Ocean Atlanta, GA

Their contractor rarely finish the job. There's a good chance you'll never get any follow up.

2 years ago

Reply from American Home Shield

Hi Li, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Dennis Tryon III Triangle, VA

I purchased warranty when I purchased hime. Your company didn't cover the dishwasher.

2 years ago

Reply from American Home Shield

Hi Dennis, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Dennis Reser Poplar Grove, IL

Contractor didn't show for appointment tool two more weeks before another Contractor was assigned.

2 years ago

Reply from American Home Shield

Hi Dennis, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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KEITH CLINE Cypress, TX

Very dissatisfied with outcome of A/c repair. Wants to charge me $2700 and AHS only pays $360

2 years ago

Reply from American Home Shield

Hi Keith, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 4th, 2022

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Verified Customer

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William crawford Rockledge, FL

this item was fixed promptly and the first time

2 years ago

Reply from American Home Shield

Hi William, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Richard Spring Las Vegas, NV

Sometimes slow, but satisfied with results

2 years ago

Reply from American Home Shield

Hi Richard, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Paul Cormier San Angelo, TX

Your company's support has improved in the last yer.

2 years ago

Reply from American Home Shield

Hi Paul, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Mildred Cleveland Saint Petersburg, FL

Customer service was helpful with our issue

2 years ago

Reply from American Home Shield

Hi Mildred, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Richard Bleuze El Monte, CA

The person was quick, but did not remove filter and clean

2 years ago

Reply from American Home Shield

Hi Richard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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John Trahan Calera, AL

Fixed quickly and efficiently once the repairman arrived.

2 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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