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Verified Customer

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Geri Bailey Powder Springs, GA

I have only used AHS once since purchasing a plan a year ago. My water heater went out and needed replaced. AHS paid for the cost of the water heater and I had to pay the install which was a hefty price but could have been much costlier. The company they contract with did excellent work. I was happy with the service, just wish things were not so expensive. My only complaint is that my monthly fee went up after one year for electronics which I already had included on the original plan so not sure why that happened but would have been ideal if I had a heads up that an increase was forthcoming. This is common with most services now days. There is no warning about price increases which prevents planning for additional fees. Otherwise so far I have been satisfied. I hope I don't have to replace anything else but I am already replacing a dishwasher which started acting up when the water heater started leaking. Ugh. I took care of that myself though.

2 years ago

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Verified Customer

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Oscar Barrera Shallowater, TX

I have learned that as your heating and a/c systems age, the depreciation value on your system impacts the amount of credit you receive on a replacement unit. Customers need to understand that replacement parts are difficult to acquire and you will eventually have to shell out thousands of dollars to replace your equipment. I have used AHS for over 15 years and have had fairly good service. Just be prepared to proactively save some money for the inevitable which is replacing your equipment. Your AHS Home Warranty DOES NOT cover that expense. My new units were installed and AHS covered 9.4% of $15,889.

2 years ago

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Verified Customer

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Leslie Ayers Dickson, TN

They did exactly what they promised to do! When they couldn't fix my refrigerator, they gave me the money to replace it! I couldn't ask for more than that and it confirmed, in my mind, that I definitely made the right decision doing with American Home Shield. They have given me a peace of mind that I have never had when it comes to home ownership!

2 years ago

Reply from American Home Shield

Hi Leslie, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 26th, 2022

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Verified Customer

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Daisy R Araica Smyrna, GA

I have had to deal with leak issues in my home. I tried once without them. What I found is that the cost to fix the leak was greater to deal directly with a plumber. In addition AHS sends someone out to repair the holes in locating the leak. The fix is not necessarily paint ready and completion comes out of your pocket. The process of using AHS has become more streamlined and quicker attention is being given to the needs of the homeowner. The subcontractors more often then not do good work. Repairs can be pretty costly without AHS.

2 years ago

Reply from American Home Shield

Hi Daisy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2022

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Verified Customer

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Jacqueline Mertins Mc Gregor, TX

The waiting time to speak to someone is ridiculous. And to watch the service rep wait on the phone hoping to get through before he has to leave is painful. That is a waste of time and effort of the service reps time. In many instances they had to leave and then rebook because a simple question needed answering. What a waste of money on AHS money because you are now paying for two times for the rep to come out. Wasteful!!! Plus I have had jobs closed when they are not completed. AHS needed to make sure that the job is completed via the customer. Not done and then I had to jump through hoops to get the job opened again and not get changed again.

2 years ago

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Verified Customer

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Bernice L Wilkins

My icemaker went out on my refrigerator. Due to the complications associated with getting the icemaker repaired, it was recommended to replace the refrigerator. American Home Shield approved the replacement of my refrigerator. The new one will arrive on Wednesday, April 6,2022. Everyone I spoke with, was so professional and responded in a very timely manner.

2 years ago

Reply from American Home Shield

Hi Bernice. Thank you for taking time to write a review. It's really good to know your repair was taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Apr. 15th, 2022

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Verified Customer

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J Bingham

I've had to use my home warranty more this year than before. My dishwasher went out, although it took a few months to figure out the issue and 2 different contractors, I ultimately got a new one after the problem was figured out. Next, my washing machine started having issues. There was a possibility to fix it with some delay in parts for the supply chain issues. Rather than make us wait to fix the problem, American Home Shield offered us the cost of repair so we could get a new washing machine. I took that option and had a new washing machine delivered the following week. I had to send in copies of my receipts to AHS and they sent the checks to me right away. This is a true review and other than being a satisfied customer and AHS resolving my issues, I haven't been paid to write this.

2 years ago

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Verified Customer

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John Brooks Harrisburg, PA

American Home shield is everything I wanted and expected in a home warranty. Since switching from another home warranty, that I won't name, I am happy to say that I truly made the right choice. All of my service needs have been met with absolutely fantastic service and professionalism from the initial contact until the problem has been resolved. Definitely worth the amount spent for top notch coverage.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide reliable and efficient service and we are really glad to know that we could do that for you. Thank you for trusting AHS.

Mar. 31st, 2022

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Verified Customer

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Denise Fuller Upper Marlboro, MD

I always request my service online, and immediately I get a notice my request has been assigned, and minutes after that request, the servicing company calls to set up a date to come out. In the past when I would call for service, I could never get through. My last request last month, the service man kept me informed of his arrival status. He was very professional, polite, and knowledgeable. My furnace was good, and he could not find any issues. But the next cold day the furnace was doing the same issue. I believe the issue is the thermostat, because it would continue to run for 3 mins, off 2 minutes, and this goes on all day. But at night the heat comes on and goes off frequently, then sometime during the night, we would be freezing, in house temp would be at 67, temp set at 71 or 72. When i turned it up to 74, it would stay at 74 in house temp, but still frequently cut on and off. Furnace ok, per serviceman, that's why I feel it's the thermostat. I feel I paid my $100, and got no fix to my issue. All in all, the 6 years I've been wit AHS, has been great service, but I've only used the service 3 or 4 times in my 6 years. Thank you for your service.

2 years ago

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Verified Customer

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Joe Dean Cox Greensboro, NC

I joined American Home Shield 60 days ago. I never thought my refrigerator would stop working. I made a claim online the company immediately dispatched for a technician to come to my home. He deemed my refrigerator as non-repairable. I received an email from American Home Shield giving me options on picking out a new one. With stock at a all time low and being on a retirement budget I received the amount for a new one. However at this time I am still waiting for one to be available for my allotted price range. All I can say is WOW!!

2 years ago

Reply from American Home Shield

Hi Joe, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 31st, 2022

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Verified Customer

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Adriana M Balandran Garza Hayward, CA

The service is excellent. Customer service people is always nice and focused on solving issues and provide the support needed. The service providers they have are responsive and very fast scheduling a visit, once the proble is identified the parts arrive quick and resolution may take days. If the appliance is beyond repair or parts are unavailable the process to replace it is smooth.

2 years ago

Reply from American Home Shield

Hi Adriana. Thank you so much for reviewing your experience. We strive to provide our members with excellent service on each call. We are here to assist and address your repair needs. Thank you for choosing AHS as your warranty company.

Mar. 23rd, 2022

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Verified Customer

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Debra Furlong Scottsdale, AZ

Have always enjoyed great services offered. AHS is timely in routing your service request to the appropriate service technician in your. The service tech are always professional and no BS. They call & make an appt and they call you with an ETA (ie "15 minutes from you"). I have never had a claim denied in the 24 years I have been an AHS customer. Be VERY aware of home warranty companies. AHS is one of the few that won't blow smoke on you.

2 years ago

Reply from American Home Shield

Hi Debra. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Mar. 25th, 2022

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Verified Customer

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Janis Elliott Lubbock, TX

When I have a problem (most often plumbing), I have to phone, otherwise you assign me the worst plumbers on the planet. The last time I called I got through very quickly to the best customer representative I've ever encountered at AHS. Here name is Andrea and she was so helpful and everything went smoothly that day. I was assigned the plumber of my choice and they were able to show up within a couple of hours. The planets aligned, thanks to Andrea. Out of habit, I hung up, forgetting to the survey right away. Please put this on Andrea's record that she made my day!!! She is the reason for the 4th star instead of only 3 stars.

2 years ago

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Verified Customer

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Erika Grooms Mechanicsville, VA

American Home Shield is very prompt on making appointments. The company that sent out was very professional and fixed the issue I was having with my washing machine. I only paid my $100 deductible and I know 100% it would have cost me way more if I hadn't signed up with American Home Shield. American Home Shield is a lifesaver and you better sign up right now!

2 years ago

Reply from American Home Shield

Hi Erika. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 16th, 2022

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Verified Customer

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Cheryl Drayton Suffolk, VA

AHS has been excellent during my short period with them. They're quick in getting claims started and immediately send you a phone number of who they contracted to take care of your claim so you can call them yourself immediately to find out when they will be coming out. I've had my range repaired, toilet stool repaired, and my hot water heater replaced with a more up to date model. All claims were quickly resolved and each contractor was professional and very friendly!

2 years ago

Reply from American Home Shield

Hi Cheryl. We are so happy to read about your experience. We do our best to provide our members with prompt and reliable service.. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 8th, 2022

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Verified Customer

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Vicki Pearman Republic, MO

I have been with American Home Shield for over 25 years they're the best company I have ever dealt with concerning warranty products in my home. They have covered many things in the past 25 years, One of the biggest they have just covered for me is total replacement of my heating and air conditioning for my entire home. I would recommend this company to anyone who is looking for warranty coverage for their home products.

2 years ago

Reply from American Home Shield

Hi Vicki. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Mar. 8th, 2022

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Verified Customer

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Maria Grayzell San Antonio, TX

This was my first experience with AHS. I joined about 1 year ago. My refrigerator went out. I called AHS and they sent an appliance service out. The service determined it needed a new compressor and they could not provide that service. AHS dispatched another company that could either repair or replace/install the compressor. He replaced it in no time and we were up and running again.. Both companies employees receive very professional and knowledgeable.

2 years ago

Reply from American Home Shield

Hi Maria. Thank you for taking time to let us know how pleased you have been with the service you are receiving. We love taking the hassle and worry out of unexpected home repairs. We are so glad to be able to do so for you.

Mar. 8th, 2022

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Verified Customer

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Mildred White Richmond, VA

My gas furnace went out and AHS immediately assigned me a contact to get the work done. The assigned vendor rescheduled my appointment several times, so I contacted AHS and was immediately assigned a new vendor. This new vendor came and said that I needed a new motor assembly. AHS approved the work, the part was ordered and my furnace has been working ever since.

2 years ago

Reply from American Home Shield

Hi Mildred. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we were able to do that for you with your furnace. Thank you for trusting AHS.

Mar. 9th, 2022

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Verified Customer

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Ken Plano, TX

Terrible communications, automated phone system designed to frustrate to the point you give up. Went on line, when I renewed they failed to update and the system kept showing my account expired. Again no phone service to get help until I finally punched in the number to purchase new plan. Suddenly I am connected to sales with an agent anxious to sell. Told my story, she was frustrated and told me I needed customer service. Finally convinced her to connect me. Still I gave 4 stars because once I could file the claim I had a contractor assigned within an hour. He was at my home next day snd resolved the issue within minutes. So it works if you can ever get pass the blockage.

2 years ago

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Verified Customer

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Ann Brookings, OR

At first it was all hard for me to understand. But as I moved through choices & read all I could I got more familiar with the process. The very first person I talked to though was very knowledgeable & definitely alleviated my stress & misunderstanding. The delivery fellows were wonderful as they quickly installed my washer & ran a quick water test. Very nice in the long run. Hardest thing is waiting & having to go to laundromat.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ann. Thank you so much for taking time to tell us about your experience. We want you to know you can always count on AHS to take the hassle and worry out of your unexpected repair needs.

Mar. 9th, 2022

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Verified Customer

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Arlene Watkins Tucson, AZ

Our realtor bought it when we purchased our home. When we sold the home and bought another, the realtor purchased a new plan. We used the first plan twice (toilet, washing machine) and the second plan once (toilets). Both times, we were extremely pleased with the timeliness and professionalism of the technicians and the lack of any additional fees.

2 years ago

Reply from American Home Shield

Hi Arlene. We appreciate your time in reviewing your experience with AHS. We want you to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Feb. 23rd, 2022

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Verified Customer

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Bonnie Archie Las Vegas, NV

I recently had my water heater break and needed my service request expedited by AHS. The lady put me on hold and was able to get in touch with a plumber immediately. My other phone rang before I could even finish my call with AHS! The plumbing service was awesome as well- One Drop Plumbing. The only downside is that it is sometimes hard to understand the representative due to their heavy accents.

2 years ago

Reply from American Home Shield

Hi Bonnie. Thank you so much for taking time to write a review. It is our goal to always provide you with prompt and efficient service. Thank you for letting us know we were able to do that for you with your water heater. We look forward to working with you again and providing great service.

Feb. 18th, 2022

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Verified Customer

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John P Weeks Jr Cleveland, GA

Our clothes washer broke down. We reported it to AHS via the website and were connected to a contractor some 7 days later. The contractor was prompt, courteous, and competent. After reporting his findings to AHS ti was about a week and half before AHS responded via email with an offer to replace the unit. We chose the cash out option and now 2 weeks later are still awaiting the check.

2 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to let us know about about experience. I am sorry to hear that you have not received your check. I would be happy to look into this matter further and follow up with you.

Feb. 10th, 2022

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Verified Customer

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Dennis Melton Abilene, TX

Took 3 visits by electricians who did not find the problem. The 4th electrician was more experienced and he found the problem with the first visit and came back and finished the solution and the house electrical issue. He was an experienced electrician and even called me latera few days later to make sure issue had been handled. This was not an AHS issue, it was an issue of Kingdom Electric sending inexperienced electricians. "Scott" fixed my problem and the whole issue could have been resolved quickly with an experienced electrician.

2 years ago

Reply from American Home Shield

Hi Dennis. Thank you for your feedback. We appreciate your patience while waiting to have your electrical issue resolved. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Feb. 2nd, 2022

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Verified Customer

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Lori K Hampton, VA

They were prompt with service. The tech explained everything he needed to do, was very clean during and after the visits. While he did have to order parts, as soon as they arrived, he came back and fixed my fridge and icemaker within a day. He was very quick, and Jessica, the receptionist/manager answered my calls and made sure that the schedule they had worked best for me.

2 years ago

Reply from American Home Shield

Hi Lori,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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Verified Customer

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Kimberly Dean Florence, SC

AHS has literally saved us thousands of dollars. Our HVAC unit went out last year, late winter around February. The unit could not be repaired, so they replaced the entire unit at the cost of our deductible. It's easy and convenient to file a claim online & wait for confirmation, that includes an appointment with a local experienced technician. I can't stress enough, the importance of purchasing this additional insurance to give you peace of mind when major appliances fail unexpectedly. We have had to make atleast 3 claims in the last 4yrs and AHS has always come through for us.

2 years ago

Reply from American Home Shield

Hi Kimberly. We are so excited to read about your experiences and to know you are finding the value in being and AHS warranty member. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 31st, 2021

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Verified Customer

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Donna M McDaniel Marietta, GA

Prompt, Professional, High Quality Contractors Assigned! My last experience was for my hot water heater. Called and spoke with a real live person and w/n two days AHS my hot water heater was working like new again. When I 1st called AHS asked if I needed immediate attention but I advised a 2 day turnaround was very acceptable to me. I was very pleased with the contractor!

2 years ago

Reply from American Home Shield

Hi Donna. Thank you for taking time to let us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your water heater. Thank you for trusting AHS.

Dec. 31st, 2021

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Verified Customer

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Heather Church Woodland Hills, CA

I've never been with a home warranty company that actually covers anything. AHS does! I never have to fight with them over claims. Their webs site is simple and easy to use. I have access to reliable service people for a decent fee. It's hard to believe, but it seems this home warranty company is actually doing their job and protecting me. Happy thus far and planning on renewing if all continues to go well.

2 years ago

Reply from American Home Shield

Hi Heather. Thank you so much for your feedback. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Dec. 31st, 2021

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Verified Customer

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Joseph Nunley Louisburg, NC

I had an issue with my refrigerator; it stopped cooling. I submitted a service request and someone came out. My fridge was deemed not repairable. 3 days later, I received lowes e-gift cards with the money to purchase a replacement. I also had the option to have AHS replace it with installation, but I went with lowes because they had the replacement I wanted. They didn't give any hassle about paying for the replacement.

2 years ago

Reply from American Home Shield

Hi Joseph,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 8th, 2021

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Verified Customer

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John Green Comstock Park, MI

Washer would not cycle. I thought it was something easy but I didn't feel like dealing with it so I made an appointment on the website. Repair showed up fast and it turned out to be a bad board that is no longer made so the washer had to be replaced. Turns out I was right it was easy. All I did was choose from the selection of new replacement washers and it was delivered and installed quickly

2 years ago

Reply from American Home Shield

Hi John. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 8th, 2021

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Verified Customer

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Margo Seattle, WA

I have been a customer of American Home shield for 17 years and overall my experiences I've had I can say that they've been good. The contractors they send out are generally very professional and knowledgeable. The fee's and contract prices have increased over the years but I feel there pretty reasonable and comparable to other companies. I've had a few issues over the years but the customer service agents and upper management have help me through things. I would definitely recommend AHS as your home warranty company it's be a life saver for me and my family at times.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Margo. Thank you so much for letting us know that you have had great experiences over the years. It is our goal to met you service needs whenever you need to use your warranty coverage. We appreciate your patience during the unfavorable times. We look forward to being your warranty company for many more years to come.

Dec. 8th, 2021

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Verified Customer

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virginia holmes Pryor, OK

2 years ago

Reply from American Home Shield

Hi Virginia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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Mary Roland Leland, NC

When I first called to start the process for my fridge/freezer that quite cooling, the representative told me my Avanti appliance was not covered. He was rude and had very poor English. I was not thrilled. A few days later, I called back again and had a very informative and professional representative. He confirmed my appliance was covered and from that point, I was very pleased with the professionalism and service from AHS. The part finally came in the other day and we now have our appliance in working order.

2 years ago

Reply from American Home Shield

Hi Mary,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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Kay Gordon & Eric Gaither Greensboro, NC

Our realtor suggested it when we bought our (at the time) 10 year old house. It was a peace of mind thing until we needed it recently. Twice. Once for a check out the HVAC system, and once for a kitchen plumbing problem. Both contractors and their people were prompt, friendly, and very knowledgeable in their fields. For much less than it would have been independently.

2 years ago

Reply from American Home Shield

Hi Kay. This is so great to hear. We are so glad you are finding the value in having your warranty coverage. We look forward to working with you again and thank you for choosing AHS.

Nov. 17th, 2021

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Verified Customer

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Marguerite Pembleton-Minor Wilmington, NC

I switch to American Home Shield because my HVAC needed repair and my previous home warrenty insurance company didn't cover duct work. To me, you aren't providing HVAC services if don't cover duct work. American Home Shield not only provides full HVAC coverage, but they replaced my HVAC's old duct work and my system is running beautifully. In addition, they provide timely service and their contractors were very courteous and professional. I highly recommend AHS.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Marguerite,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Jin M. Tanaka Sacramento, CA

AHS Customer service from the beginning has always been consistently professional, respectful, and helpful. In my short time as a customer, I have requested service for broken bathroom exhaust fan, and a leaking garbage disposal. Both experiences were taken care of in the most timely manner, and exceeded my expectations. Thanks again. I'm thinking of upgrading my coverage, but have not had the time to contact AHS to find out the process.

2 years ago

Reply from American Home Shield

Hi Jim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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George Nonomura Nevada City, CA

For the first time AHS warranty failed me. I have a dishwasher that isn't draining. One tech replaced the pump and it drained fine. As soon as he left the drain stopped draining again. I did as he suggested and I removed the strainer. It drained faster than the sink drain could flow. The water filled to the top of the sink drain. Then it stopped again. This time I reached down into the washer drain under the strainer. I found a cherry pit. As the second tech was coming he asked if I knew what the problem was. I said I found a cherry pit. He took my word for that and said the service wouldn't be covered because AHS didn't cover clogged dishwashers. He should have come out to see if i was right. It was my best guess but I'm no service tech. AHS also should have called me to say that a clogged drain isn't covered. I went on his word that AHS doesn't cover this.

2 years ago

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Verified Customer

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Erin Murphy Saint Paul, MN

I have had my home warranty for almost 2 years and enjoy the peace of mind knowing I won't be hit with a huge expense for an appliance, or home system, repair. I have used it twice for a dishwasher repair and furnace repair. The process to request service was very simple and the repair people were professional and complete the repair in a reasonable amount of time.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Erin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Laurie Easton Corona Del Mar, CA

I called and they arranged AG Appliance to cone and fix my dryer. it took 6 days before the serviceman could get over bu when he did arrive he was on time, polite and clean cut. He opened the dryer and was able to assess the need. He had the part in his truck. With the new belt the dryer works great. The serviceman cleaned up and left everything tidy and squared away. Very pleased.

2 years ago

Reply from American Home Shield

Hi Laurie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 2nd, 2021

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Verified Customer

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Thomas Early Columbus, OH

this is the second time we have had to use AHS. First time was for a plumbing issue and it was fixed perfectly. This time was our washing machine. They need to get a part in to fix it but the appliance repair guy was helpful, friendly and told us what it needed and helped me to be able to use it till the part comes in. I just have to use cold water till the part comes in.

2 years ago

Reply from American Home Shield

Good morning Thomas,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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Timothy Henderson Verdi, NV

I have been very pleased with the two appliance repairs that i received through AHS. In both instances the appliance repair people were top rate and got the appliances working like new. My only criticism of AHS is when i called to put in a claim for the repairs in both instances i had to speak with non-native English speakers that i could not understand. this was especially aggravating that last time because i had to all multiple times and never did get to speak with a AHS representative that i could easily understand. otherwise i am very pleased with AHS . Thank you. Tim

2 years ago

Reply from American Home Shield

Hi Timothy. Thank you for letting us know that you were happy with the service for your appliances. I am sorry to hear that you were not able to understand the customer service agent. We will do our best to address this issue and provide you with a great service experience in the future.

Nov. 1st, 2021

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ZZMARR LAFETT STONE Moreno Valley, CA

Probably no fault of home shield but the service person takes a week to show up to my house and then misdiagnose the issue I was having so when he finished his service I was left with still having a leak to solve. But the service man did tell me that our washing machine was not leaking he pointed out the problem to be the drain. So I routed and serviced the drainage. Next time we used the washer and dryer there was yet still a leak. I ofcourse called home shield again and upon my complaint they refunded the service call and rescheduled another service, days went by and by, and sense we could clearly see it was the dryer that was leaking my wife called the gas company they showed up within an hour he checked the entire house for gas leaks and then fixed the water leak on the dryer. A hose was loose he simply tightened it with a screwdriver and the leak was no more. So the next day when the water was dried up and there was no leak my wife called home shield back again and canceled the service call that we were still waiting for. But story continues because yesterday the bill receipt arrived and shows the one service call refunded and then it shows two more service calls added surely this is something else that I will have to contend with as I sort out the two extra service calls but no one showed up a second, or a third time. Or maybe you could solve this one, I appreciate your response.

2 years ago

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Verified Customer

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Karen Carpenter Sacramento, CA

I had a refrigerator that was not cold and the food was going bad. They told me they would contact someone to schedule and appointment with 7-10 days. I told them that was crazy as the food was rotting. They got me an appointment for four days later; however, the tech for Prime appliances/Dan just took pictures of the part he thought was needed and AHS would would send them the part within two weeks. Then they would schedule another appointment within the week. The bad part was that he did not do a thorough job/he replaced the ice maker without checking the freezer. Something else was wrong/the whole back panel that has the two fans needed to be replaced. After waiting so long to get this resolved, I then called Prime back and they sent out their lead tech/Kim (great tech) who once again took pictures. At least he removed all the packed ice. It was also not working and needed replacement. That meant I had to go through the whole waiting period again. I was not aware I had been charged an additional $100 for Prime. The way I see it, That second trip should not have been necessary if the first tech had done a thorough job. I jus heard AHS will replace the cost of all my food lost from a friend. Hope that it true. I wanted to say what a great job Kim/3nd tech when he came to complete the job.

2 years ago

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Verified Customer

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Cole Castle Rock, CO

Fast response when our furnace went out. It stopped working again after the first service, and American Home Shield got the technician right back out to fix the issue. My only complaint would be that because the first service took place on a Friday, and the furnace stopped working again hours after the technician left, we had to wait over the weekend to get it fixed again.

2 years ago

Reply from American Home Shield

Hi Cole. Thank you for your positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We look forward to providing you with ever better service for your next repair need.

Oct. 26th, 2021

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Verified Customer

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Adrianna Estrada-Hill Austin, TX

I have heard wonderful things regarding AHS and was finally able to financially afford it. Do reasonableally priced for this single Mama. I needed to call in because my AC went out and the service was immediate. Website was so easy to use and connect. The repair man called almost immediately and my AC was fixed the next day. Unbelievably easy.

2 years ago

Reply from American Home Shield

Hi Adrianna. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you did not have any problems with getting air back running. We look forward to taking care of your next repair as well.

Oct. 18th, 2021

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Verified Customer

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Renee Conyers, GA

4 star rating is due to a negative experience had a few months ago with assigning our technician that was posted online as a 1 star when we repeatedly said no. AHS should not be associated with these companies and sending them out to the customers homes. I reported this information to them and asked why and were they aware of the negative and poor ratings which AHS was highlighted in all the reviews. The customer service representative stated this would be reported to management. Not sure if it was but so far I haven't had that company for any assignments. I was also told I had the highest plan when purchased years ago, but had to come kut of pocket 800.00 for a issue was fully covered. Hopefully AHS will work on gaining a 5 star rating soon. Customer service has been good so far since those two incidents, AHS did upgrade on new packages but too early to rate. So far AHS is moving in the right direction.

2 years ago

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Verified Customer

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R zorn Panama City Beach, FL

My air conditioner was not cooling as well as I thought it should. American home shield gave me the name of a local company who was great to work with. In short order I had a new compressor in my unit. Efficient and professional with this claim. Also the technician shared with me that his company liked working with American Home Shield. He said they could count on them to do the right thing with their claims

2 years ago

Reply from American Home Shield

Hi R zorn. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. We want you to know you can trust in the service we provide. Thank you for choosing AHS.

Oct. 18th, 2021

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Verified Customer

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Eugina Allen Memphis, TN

I had to call AHS for a service request upon my first day in my new home. The young man who was sent out was amazing. He found the issue and explained everything thoroughly. He also went a step further and referred me to someone who could extract the water from my carpet for a very affordable price. I truly appreciate the manner in which the request was handled. AHS is great!

2 years ago

Reply from American Home Shield

Hi Eugina,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 6th, 2021

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Verified Customer

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Ginger Burton Panorama City, CA

Plumber came out and fixed the issue next day. However we still had an issue a week or so later (the faucet was completely corroded and wouldn't turn) The plumber must have knew it was going to be an issue because the next time he came out he had the faucet and fixed it in less than 2 mins. If they knew the issue the first time they should have just fixed it. But at least the problem was solved. Not sure it was worth the $100 fee... but at least I didn't have to pay twice.

2 years ago

Reply from American Home Shield

Hi Ginger,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Oct. 6th, 2021

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Verified Customer

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Michael Agnitsch Omaha, NE

Old refrigerator in the garage quit working. Repairman determined that a short was causing the refrigerator to trip the ground fault switch. He could not find the short and recommended American Home Shield replace the refrigerator. We received a gift card from Lowes to buy a new refrigerator. Totally thrilled with American Home Shields customer service response.

2 years ago

Reply from American Home Shield

Hi Michael. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you were able to get your refrigerator replaced. We look forward to taking care of your next repair as well.

Oct. 5th, 2021

American Home Shield Reviews