2-10 Home Buyers Warranty: Read 4,133 User Reviews From Real Homeowners

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Loreto

The recent experience I had has been great but there has been at least one time where it was a challenge.It's been virtually impossible to get a hold of anyone from costumer support. In august 2020 when our compressor went out outside we were forced to wait about two weeks to have it repaired because 2-10 decided to find the cheapest part rather than trying to source it locally and have the repair done quickly. So rather than buying the part locally they purchased it somewhere else within united states which delayed the repair and forced my family and myself to wait two weeks in the middle of summer in Arizona where temperature reached a hundred plus consistently everyday. However this last time it was very quick and done professionally.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Loreto, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Ken

I will definitely recommend 2-10 home warranty. Just recently I had a furnace breakdown and so I called home warranty and they contacted the company right away he pretty much just one business day for them. Everything along the way was communicated so I knew what to expect if there was any delay I already knew ahead of time so there was no surprises. The person I spoke with was very professional and the response was very quick.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ken, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Kwame

Everything was really simple when I made a phone call about something that needed to be done they took care right there on the phone I didn't even have to fill out any paper work or do anything on the app or anything. I had to use it a few weeks ago when my toilet didn't flush and they got someone out the next day and, they Identified the issue and took care of it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kwame, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Kenneth

Their costumer support was great. The gentlemen came out and fixed my AC unit. He was a honest guy he told me everything that was wrong and he took care of everything. The service was great, I'm gonna use them again. As a matter of fact they coming out tomorrow to look at my water heater, it just went out. The people that they sent out so far were very knowledgeable about what's going on with what they needed to fix. It's a great value.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Kathleen

My conversation with the people I spoke with was good. I guess what I'm disappointed with is the coverage because we've got an issue that it's not covered. We used our warranty when our furnace quit and we they set up a an appointment with a heating and air-conditioning company. We called on Friday the company did not come out until Monday or Tuesday, but it was a very cold weekend so no heat in our house and no fireplace to keep us warm was a little bit disconcerting because it was one of the colder weekends that we've experienced here in north Carolina. I'm disappointed that they don't cover fireplace repair

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathleen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Velberia

The agents are very pleasant the people, the people that come to fix my house are very pleasant its just I didn't understand some of the things as far as the service they provide but overall they've done a great job on the repairs between 2018 and 2022. We've had two problems with both air conditioners and it was excellent. George did a great job repairing the air conditioner so overall I'm pleased. I think there should be better literature when I'm renewing so I'll understand better what I'm covering and also the prices of everything I just think its very compact my husband understood it but I did not because I did not initially set up the program and so I thought they gave me the price. They covered the same service that I had before the price went up so I assumed it was the same service but it was not and so I think the literature should have better explanations as to of a renewal costumer so that they are aware of exactly what services they're receiving

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Velberia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Andrew

Everything's been positive and everybody that I've dealt with has been very professional. When our time's up I will certainly renew. Our dryer quit working so I called 2-10 and sometime later that that was within 24 hours a technician called and they came out to the house they have the parts and they had the dryer fixed within just a few days. They answer every time I call and keep me posted with emails and give me feedback and somebody always calls me back in a timely manner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Michael

Would be a 5 star except calling into customer service is a 45min-1 hour wait. Terrible. The website is good but not so good that i could completely replace a call.

2 years ago Edited April 6, 2022

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Gina

I don't have to continuously call 2-10 home buyers warranty over and over and over to find out everything, they text me they email me or they'll call me and they constantly give me updates the other company didn't do that I always had to call them back. I didn't have to run around, I didn't have to constantly wonder who was going to come to my house because they keep you updated so it was a great service it was a great experience. You get expedited service most of the time you don't have to wait a long time

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Gina, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Susan

They've always been helpful and if they didn't cover something a hundred percent they've always been able to find ways, they accommodated me or help me find ways to make it right gets taking care of with the help in a portable manner. The contractors are always dependable they're here when they said they're going to be and everything seems to get fixed in a timely manner. I wish they didn't go to such an automated system. I like it better when I'm talking to a customer representative about things.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Joyce

It was awesome. I'm certainly satisfied with them. I just used the warranty a month ago and technician came out. I was informed who the technician or the company would be coming out to get the problem and after I got that information I call them. Everything was in compliance, it was exactly when they came. I was kept informed every step of the way. I appreciate it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joyce, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Mark

Very positive. Just recently we had a dishwasher issue. It was actually on Saturday, I got a call back on Sunday evening to schedule the technician to come on site and was there by Tuesday. And he had to get the part so by Wednesday the issue was corrected on our dishwasher and everything was working great.We appreciate the service provided to us and we had a great experience with them. I think it's reasonable and it covers basically all of our all of the potential needs that we have in our home.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Patrick

Yeah the first week that we were here around the washer and it backed up in the toilet in the bathtub. And so I contacted 2-10 Warranty they scheduled a plumber to come out, he actually showed up the same day and by the end of the day I had my plumbing issue resolved so very happy with that. Everytime I have needed anything they had immediately taken care of all of our needs. They send text messages to check in and make sure that whatever I needed it's been taking care of which we've only had two issues a plumbing issue and then heating issue and both were resolved very quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Patrick, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Carol

I think they're expensive. Well I'm just using it right now and I'm waiting the company they referred me to. They have not responded back giving me a timeline or an update when the parts gonna be here for my microwave. I've called them and left two messages and they had to have a second person come out to look at the microwave because the first guy that supposedly fixed it didn't test it out and then since I turned it on it didn't work. So then I have to make another appointment for another person from their company to come out, so this is not a good example.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carol, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Andrew

Highly recommend. I had to used the warranty to fix our water heater. We first bought the house last year in May the one of the centers on the water heater was malfunctioning so the plumber that came took care of everything. I filed my claim online so that was very quick that way so I didn't really interact with anybody and then the technician came out. The company was quick to show up and they fixed everything.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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ERWIN Powder Springs, GA

I have been with 2-10 for approximately 4 years. Any problem we've had with appliances, air conditioner, heater, etc. they have all been repaired or replaced promptly and our satisfaction. The only complaint I have is that it took my oven six months to be repaired. I had to go with 3 different technicians before the last company figured out the problem and fixed it. I was without my oven through the summer, could not cook for Thanksgiving, nor the Christmas holiday. I kept reaching out to them to find out when I could get my double oven repaired or replaced and told me it was the technician's fault (partially it was). But, when i found out I wasn't going to have it fixed by Christmas I called and asked to speak to a supervisor he never came to the phone to answer my questions. He relayed messages through the representative that answered the phone. He said, "there was nothing he could do" That wasn't cool.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erwin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Richard Lake Oswego, OR

When I moved into the condo the refrigerator was old and it was only partially working and I called two to ten and they got a repair technician in touch with me at a discounted rate. The very next day they contacted me and said that the part that was needed is no longer available and made me an offer for the refrigerator. The payment came very fast.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 31st, 2022

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Laurance

It responded to my requirements and needs. I had an outlet that was no longer working. I called two to ten and the work order went right straight in. Within days the electricians came out not only to fix, but just went above and beyond. They we're very helpful with answers to my questions. It was a very positive experience. After experiencing these people I would highly recommend them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laurance, we're so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Anonymous Macon, GA

We bought our first home two years ago. The first time we sued 2-10 was for the ice maker. They came and diagnosed the problem. We paid a hundred dollars for them to put in a new ice maker which was covered. They have answered our problems except for one. We had a problem with the dishwasher and they came and took care of it but about three weeks later we had another problem and they said it was a different problem so we couldn’t go through them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Latonia Newport News, VA

My mother recommended them and I am glad she did. I had a situation with my washing machine. There was some back and forth with the contractor but the representative was very patient and helped me through the whole ordeal. There was some user errors on the parts. They ended up replacing it for us. They also helped us with a plumbing issue and the AC unit.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Latonia, we're glad to hear your washing machine got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Mark Phoenixville, PA

Their answers help me sort out what the issues were and answered questions knowledgeable and straightforwardly and were very helpful. We had somebody come out before and both the technicians were very experienced, very knowledgeable and it wasn't like they were seeing something that they'd never seen before so that was very encouraging. The service and promptness are great, I had scheduled somebody the next day in the winter time here and they check back with me to make sure that everything was set up and that the person did come.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Mark, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Gloria Little Rock, AR

They have been real courteous. I don't know a lot on the internet and when i call and talked to someone they're very helpful and appreciate because sometimes I just don't like going online and putting it in my request. One time they couldn't find a plumber so they told me to go outside the company and they would reimburse me and they did reimburse me in a timely manner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gloria, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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terry wilson Kissimmee, FL

I was especially pleased with the commitment to excellence in customer service! From the time I initiated my claim until the completion of service, my expectations were exceeded. I was pleased with 2-10 Warranty's friendly and courteous approach. Every dispatch team member handled my calls with genuine care and concern. They took the guesswork out of every step of the process. The efficient and reliable service has restored my faith in the service-related industry. Thank you 2-10 Warranty for helping to minimize the stress of an unexpected and overwhelming situation!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terry, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Linda Nashville, TN

Had a bad experience with another company and I find 2-10 to be very responsive and they have qualified technicians. We had to wait for a part to be ordered but it was done as quickly as possible and the repair was done in timely manner. It was for the HVAC unit. It was a good experience. We felt the person was knowledgeable and took care of things they were should have been taken care of.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Linda, we're so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Will Florissant, MO

The customer service is really good. They get back with you really fast. I have nothing but good things to say about them. I had a problem with my air conditioner in the summer and they sent a specialist to look at it. They determined I needed a new unit and put it and they noticed I had a crack in my furnace and recommended I get a new furnace as well.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Will, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Anonymous Fort Mill, SC

It's all trough website. I never talked to costumer care, they're very good. One time the range microwave got an issue and they try to fix it. It fixed for few days then it broke and they came back and they said they would love to replace it. The only thing is their vendors are not available right away every time, it takes four or five days or a week, so you're not going go get that help right away but once you got the house, you're in a good situation. It's a good value.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Travis Sierra Vista, AZ

Everything's been prompt and easy. I've only used it twice but just It's pretty straight forward and pretty simple to use. My furnace was not working and I submitted back a report saying it wasn't working and I got a phone call within fifteen minutes from a company in the area that was going to come out and fix it. They had it repaired less than twenty four hours. I think it's valuable, I'll probably renew it once it expires.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Travis, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Diane Fredericksburg, VA

I feel that as a single older woman that they are very quick to help you. I get a good value for my money and they always make sure that I understand what they're talking about. When they came in to fix I've had him come in and fix my garbage disposal trying to think what else was it that they saving fix my leaking toilet they came they fixed it and I've had no problems with it. They're always responsive they quickly set up for someone to come and assist me. And everyone that I've used that he's been a couple of times this year has been very polite , I feel like they've given me a fair value.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diane, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Anonymous Dayton, OH

I needed the warranty for my air conditioner and the service man came out and took it all apart and cleaned it. It was very professional. He knew exactly what the problem was. He helped us out in a day. I would recommend them to other home owners. We are very comfortable with them because they are reputable. The service workers that have come to the house have been very courteous and prompt. My children have been there and they were respectful and cleaned up after themselves. They have been prompt getting them out here.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Sam Saint Louis, MO

We’re happy with everything. We have a had great experience. We have bene able to get everything back. We’ve had a lot of issues with the house and we are happy with 2-10. Just earlier this month, the washer was giving me a lot of error codes. It wasn’t progressing though the cycles. We put in a claim and they were able to get someone out the next day to diagnose it. It was fixed within the week. It was great. They do a good getting good people who know what they are doing.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Sam, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Kameon Tucson, AZ

Even though it does get more expensive every year, they are trustworthy. I appreciate that is has been positive working with them. I’ve liked everyone they have sent to the house. They’re always prompt. They come out about once a year to fix my heater promptly which is good because it is cold here. They fix my problem and don’t try to get me to buy a bunch of other stuff.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kameon, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Christopher Lakeland, FL

Everyone I’ve talked to at the company has been nice and happy and helpful. You name it and they would bend over backwards to make sure things are taken care of properly. Every issue is taken care of quickly. We had a problem with one of the service providers and they were right on it to take care of us and get us another provider. It covers what came with the house and other things like the washer and dryer.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Jeffrey Newport, NC

I’ve never had better customer service is my life. They are outstanding. They are always ahead of schedule. I never have to wait. One of the plumbers we got wasn’t that great. We had a plumber we used for years that wasn’t a part of the network. We called 2-10 and they got them approved. It was a very easy process. I’ve had friends use other warranties and it is like pulling teeth to get something done. I highly recommend 2-10. They have the best process.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeffrey, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Hayley Greensboro, NC

The team was recommended to me by a friend of mine. It is a good price and it gives me peace of mind. They have great customer service. They pay attention to details. When my furnace wasn’t working and seemed like it couldn’t be fixed, they gave me a brand new one with a minimal payment on the electrical work that had to be done. They get back to you quickly and don’t hesitate to help you out. It is full of great people to work with.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Hayley, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Klito Woodbridge, VA

Customer support has been very prompt and courteous. They are helpful and know what they are going. They got a plumber out to me within a day. They set it up with the plumber. Everything got done. It was no hassle. I know I can trust to get people to show up. Their people are on time and courteous. It is high quality. I appreciate their thoroughness and conscientiousness. It is very much worth the money.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Klito, we're so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Adam Kennesaw, GA

We had a little bit of a rough start because we weren't really informed about what warranty we had but once we for started, their customer service is far better than any other warranty I've had in my years of home ownership. I've used the a couple of times for HVAC issues and they have been straight forward. I've gotten the repairs done in short time with little cost to me. All my tickets have been addressed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Adam, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Martin

There are problems with their phone system, it's usually very, very hard to get someone on the phone there are times when you have to wait for quite a while. I found it much easier to go on to my computer and to put in the claim that way, other than that the service has been very good. It's a little hard to get a technician who has thorough knowlege, but for the most part they resolve the issue and I find the service would be more than satisfactory. They have been responsive to my needs.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Martin, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Robert Marana, AZ

Each and every time I do not go online and I file a complaint I do it by phone call because I want to personally talk to the individual who takes my information, and each and every time I've done that those people go out of their way to help me accomplish my goal. The people we interacted with both at the booking appointments and then the people that come here and do the work. They were they were more interested in solving the customer's problem than just trying to complete the task job and get the heck out the door.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Frederick Brandon, FL

They are accurate and a good turn around time. Recently I had to use it for my delta faucet shower that needed to be repaired and of course the the parts were on back order and it took about six months. Regardless of the back order they still took care of me and my showers were repaired and I got used products from delta faucet and it all worked out. They choose the best people to come out, very professional people that come out. I would definitely recommend them to new home buyers.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frederick, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Clyde Pinson, AL

We've used the warranty over the years several times and the company that they sent to us last time was here the day after we called and they corrected the problem, so hopefully we can use them again. It's hard to get in touch with anybody now. We've had good service at 2-10, some have not been too good, but we have over the years learned who is the better ones to use and we can ask for for those people. We just always appreciate them handling our problems and getting handled quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Clyde, we appreciate the great review! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Anonymous

They just changed the module to be more user friendly, but previously it was always down or something you have to call in to to make service request but the other thing about the service request is that towards the end of the period they'll tell you that you run out they can only do one system at time and they don't tell you that. I have supreme services and they'll say you've exceeded your dollar amount and you can't even put in the service request, that's ridiculous and and you've got to know the name or what it is you want once you tell did you call and tell me the name is and then those oh oh you're covered with that but why even bother to put it in online there in years and it's gonna be tonight then you got a call and explain it to me what's going on all units making all you need this you know I would be calling for a new what I needed if you know in terms of the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Joseph

Excellent company, I had warranties in my house for the last five and a half years and this is been the best. Very positive. My washer and dryer both went out at the same time, I called them and within a few hours we had a contact that called us back to set up the appointment, and they came out and fixed it. The service of representative really good. They contact you back right away, they get the item that you requested to be look at within initially within 24 hours, they're trying to set up an appointment. The customer service that called me explained everything well.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Verified Customer

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Kimedra Pooler, GA

It's easy to use. I haven’t had any issues at all. Every time I call, they answer my question. I’ve used it three times. Two times for the air and the last time for the dryer. With the air someone got back to me the same day and the person came the next day to fix it. The same thing with the dryer. The price is reasonable. They did what they were supposed to do. The online site it quick and easy to use.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kimedra, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Verified Customer

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Anonymous Saint Louis, MO

I have no problem with 2-10 warranty but I had an issue with the subcontractor that they sent was not able to solve the problem and they charged me like 4 times higher than it should have been. I had a plumbing leaked and unfortunately the initial plumber that was contacted was 2-10 came by was unable to fix the issue the first time but it came back a second time and they charged me another hundred dollars even though they said they charge a hundred dollars for visit because it was a recurring issue and then they gave me a super high quote like over two thousand dollars to fix the issue which I ended up using a third party plumber to fixed the issue for like five hundred bucks. 2-10 did provide me with fund to be able to hire a third party plumber to fixed my issue. Customer support really got back with me and gave me service options.

3 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear about the issue's you experienced but we're glad we were able to help get them resolved. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Verified Customer

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Bradley Silver Spring, MD

Very helpful. They're all confident and skilled. Just the customer support is very helpful and friendly when you do get them and the portal works really well. We just started with 2-10 and we had our first call not too long ago and the electrician came out and in all honesty he was confident but not going the extra mile in terms of things he was detecting that was wrong. We followed up with 2-10 and they wanted to make a right that they are currently working to alleviate the situation.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bradley, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Verified Customer

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Wrae Schenectady, NY

The service people have been professional and functional and they always answer any questions that I had. I needed to have some repairs done and the service person filled out the paperwork that it could not be repaired and all I had to do was some documents and I was reimbursed or I was given a check to replace the item. When you call in to request service I was on hold for over an hour for someone.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wrae, thank you for sharing. We appreciate your honest feedback and support!

Nov. 4th, 2021

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Verified Customer

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Robert Florence, KY

I’ve had two issues, both resolved. My air conditioner went out and I paid the deductible and everything went smoothly with the repair. My most recent issue was with my stove. At first they couldn’t find the parts but then they did and they will fix the problem. Both times were good experiences. I would never get another home warranty with any other company.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Alberta Judith Gores Stockton, CA

I have had two repairs (built in microwave and stove top/oven combination). Both were covered. They paid me the full price of the microwave repair when a technician could not been found in my area. I was able to use the money to purchase and install a replacement microwave. The stove/oven has been repaired. It took some time because of the delay nationally with getting parts. I would give 2-10 5 Stars except sometimes it has been difficult to reach them by phone. Everyone who I have worked with at 2-10 has been understanding of my issues and very helpful in resolving them. Excellent company, but needs better phone service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alberta, thank you sharing and for you honest feedback. We appreciate your support.

Oct. 21st, 2021

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Verified Customer

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Joseph

It took longer than it should have because the first company that came out didn't care enough to fix the problem. Maybe not all of the contractors are fully vetted. The first company that came out for my issue was not good. It's really easy to file claims and the couple times I've had to call because the contractors can't finish that they when I called back I got it taken care of. Air conditioner wasn't working properly the first company came out didn't really fix that so I contacted the warranty company again and told him that I needed a different vendor to come out because I didn't trust the first people that didn't fix it and second people came out and found the problem pretty quick and then got repaired.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Anthony

We had a problem with our refrigerator and I guess it needed a part. They haven't been able to find the part and we've been waiting over a month and a half for that refrigerator, but now two to ten is replacing the refrigerator so it ended up fine, but it's been a long time waiting for it. Sometimes they're hard to get a hold of. They seem to take care of you, it might take awhile but ite seems like the customer is taken care of.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anthony, thank you for your review and feedback. We appreciate your patience and we're glad to hear your getting a new refrigerator. If you ever require any assistance, don't hesitate to let us know. Thank you again for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

2-10 Home Buyers Warranty Reviews