2-10 Home Buyers Warranty: Read 4,133 User Reviews From Real Homeowners

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Verified Customer

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Jason Columbus, GA

They have been very prompt about answering my phone calls and also they have been very prompt about sending out a technician for the problem. Back in September of this year, we had a problem with the A. C. They sent them out real quick. As soon as I made a claim on the warranty, they sent me an email within an hour's time and I had heard from the technician within twenty-four hours.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jason, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Marcus Jacksonville, FL

Ease of use, either making a claim and quick responses when things you needed. My AC went out a couple months ago and I made a claim. Fifteen minutes later they had a company for me and unfortunately, the company hasn't been able to reach out. I couldn't get in contact with them so I went back and within another fifteen minutes they had a new company assigned to me and that coming to be able to handle my situation.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marcus, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Marilyn Haymarket, VA

They were quick to respond. And they were excellent and could communicate easily so the people that you call as well as the technicians that came out and you know did the repair and so forth. We used it probably within the last month and a half with the air condition system was not working and the guy came out very promptly like the next day and was able to determine what the issue was and fix it. The lady that we call and so forth for the repair and so forth, Donna, she was excellent to work with always getting back to me very, very happy with the service from them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marilyn, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Stephanie Richmond, VA

I've used it twice here recently on two different properties and the other one you did finally come through yesterday that's been actually work in the rain and was extraordinary when he did come back there's a little debate is personal pricing but that was all ironed out and we're very happy. Consistency and level of professionalism of the vendors to come out to handle the various claims. Your vendors are just outstanding and we've just really been please couldn't, couldn't be any happier.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephanie, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Shaunna Edwards Temple Hills, MD

Customer Support - they really care. The contracted tradesmen that come out; I've had some great experiences and some terrible ones. But 2-10 Service has always tried to be thorough and helpful, and I appreciate this as a new homeowner while pregnant with my 1st, I am juggling alot so it gives peace of mind to know that they will take care of me in emergencies. Thank you!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shaunna, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Karyn

They were very responsive to my problem and they were able to get the part quickly and install it correctly. I just used it recently for when my dishwasher needed a new board. They came to diagnose the problem two days after I called them and they ordered the parts and they said the parts were gonna take probably ninety days because of the whole supply chain issues and it actually came in a week later. The next after they told me they came and they came the following day and installed the part and the dishwasher is working.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Karyn, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Donna Carolina Beach, NC

I'm pleased with my homeowners warranty. If I wasn't pleased I would not have renewed it. Once I needed to use my warranty and a plumber came out and he was very knowledgeable with what he was doing and solved my problem. The customer service is has always been great once I got through. It's always complicated getting to talk to a customer service, but they're very knowledgeable and very helpful. Very positive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Anonymous Woodbridge, VA

They've always been available whenever I need it, or if they were unavailable they let me know when someone could get back to me. I recently needed to use the warranty for my garbage disposal. They came out twice and on the most recent one they decided to go ahead and replace it completely. The service itself is great, but sometimes the contractors may not be that knowledge just based on their experience.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Tony Alpharetta, GA

Their their follow up could be a little better. My hot water heater stopped heating water consistently and when I submitted the claim they were very quick to respond and get a a technician out to my house and get the approval for the ordering of the the new water heater and basically expedited the process so that I could get that installed as quickly as we could. It went very smoothly. It is very easy to submit a claim.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tony, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Anonymous Fleming Island, FL

I don't have to pay a hundred of dollars and every time I call somebody to fix something. My dishwasher wasn't working and Steven did a good job. He kept on coming back until everything was fixed. Another time we had an electrical company come. They looked at everything and fixed everything on the same day. When I have a job that I need done, within 24 hrs I have somebody contact me so I think that's great.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Tamara Lithonia, GA

I just recently had to use my warranty to get my garage door fixed and I was able to set up an appointment through one of their customer service agents and someone came out two or three days later and the service that was provided was excellent. He even came back when the issue occurred again. I've had nothing but positive interactions with customer service and they help me to get what I need and make the process easy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tamara, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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David Huntsville, AL

They do their best to ensure that I get the service that I need to repair my home appliances or whatever and then they've been pretty good about it working with me and get me get a new appliances or repair whatever else. I chose to stay with them cause it cost was reasonable and I've already had ten plus years of history with them and they've been very helpful in just getting my air conditioning, my microwave, my dishwasher, my garbage disposal whatever it is they've been there to make sure that it was repaired or replaced.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey David, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Denise Carolina Beach, NC

I stay with 2-10 now because it's what I know and it hasn't failed me yet. My local rep is always so helpful and I feel that she's always sharing knowledge to other realtors and she's always in touch checking in to see if I needed anything. I think the people they have working speaks better than going on a website and typing in a claim, it's nice to have a person. Just last week I had a garbage disposal go out at a rental property and I called them and it got taken care of right away.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Denise, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Christopher Hallsville, TX

They are just really easy to work with and save me a lot of money. The first time I used my warranty was for my air conditioner. The air conditioner was completely out and I put in a claim online. I had air conditioning people call, they had the air conditioning people call me the next day and I had a brand new one installed probably within a week and I was charged a hundred dollars service fee for brand new air conditioner. They're quick and I've never had problems with it it's always fixed everything or replaced anything broken.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Christopher, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Marilyn Payson, UT

I have one outstanding claim. They didn't have any way to repair an electrical issue that I was having. I have one more request into them to get that fixed and I've contact an electrician to come in and start that work for me, I hope they'll pick up. I also have a dishwasher that was not working and I contacted them and they made arrangements through Sears to get that fixed. A 75 dollar deductible seems reasonable and even though the service was not that expensive they took care of the problem that I didn't have to worry about. The technician that came out to our house was absolutely amazing.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marilyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Betty Charleston, SC

When I call the representatives are always very courteous and they are very helpful in getting my problem solved. I had a light fixture that had sparks to fly from it and within 24 hours I had a service tech out and they were able to replace the light the switch plate and fixed my problem. I've had several companies come out but the most efficient one and the one I like is Gregory Electric.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Betty, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Mary Virginia Beach, VA

They could do better screening of the contractors that they work with. Sometimes you get some that take a while to show up or are not very receptive to communication and some of them are pretty good. On one occasion we had the refrigerator doors leaking and we had a company come out here and they had new seals, but thei seals were already bent and not in good shape and we them come back out and get different seals because it was a problem that they were not in good condition. There's a couple time when it was very difficult to get a hold of the contractors to come and do some work but for the most part they've been pretty good and receptive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Mengying Peoria, AZ

I am quite satisfied. My AC needed a new part and some other maintenance, so they dispatched the company and they fixed it within two to three business days. I think the only downside is for example if we know that there's something wrong but don't know what it is that's wrong they come in and check the house. If there is more than one cause of the malfunction then we have to raise multiple tickets for each one, which is time consuming but other than that its fine.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mengying, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Mary Heath Springs, SC

I like the people I dealt but I don't like the website. Electrical that was good, we called for that and they connected us with the electrician and they came out. They did a job on the air conditioning that wasn't good and they said they weren't responsible for it because it was put in improperly. Some of the things we need dealt with they say they won't do.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Lloydstone Buford, GA

I've had trouble with both my washer and dryer, the last gentleman who came out to service the dryer really went out of his way to make sure that everything was right and to explain to me everything that was wrong and how he could best fix it. Very professional and timely. They always go above and beyond to try to get the service provider with me as quickly as possible.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lloyd, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Dennis Omaha, NE

Very positive. I've had to use them 2 times since I got my home, it's an older home and they have done everything possible to get me someone that will come out and take care of the situation and that's all that you want when you have a warranty company. Someone that you can trust that they are going to take care of you. They were so pleasant. I have nothing but good things to say about them and as a matter of fact I'm gonna re-up when the year is over. Good customer service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dennis, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Tyrone Norfolk, VA

I recently just had my hot water heater replaced and I placed the call within an hour the company that was going to come out to do an assessment gave me a call and set a time and still they were here in a rapid response. If I'm having a problem using the online portal or or calling the customer service line they get right on it and dispatch company come very quickly with my needs.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Tyrone, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Innocent Lawrenceville, GA

I would advise any new homeowner to choose two ten. The breaker for my dishwasher went out so they had to replace the whole electrical pannel behind the wall. They came with their own materials. They did it within thirty minutes. And all that was under a hundred dollars in which I think was less than if I had gotten a private electrician to come out. They're very attentive, they don't see any problem that can't be solved so I'm very happy with it

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Innocent, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Rebecca

I wish I would have had more options and control but also I enjoyed how he handled everything from start to finish as far as scheduling stuff like that. There was a misshapen pit under my sink that was ill fitting. So over time it started to leak. And so I chose to use my warranty to call in and get back. They should really check into the vendors that they're using, I called the many complaints about the plumbing and I did experience delays and a lack of communication from the plumbing company, however when they did come to fix everything it took the guy was maybe five minutes to do it and I was pleased with the service and speak with the technician but I just think they're either overbooked and there's not enough that. And they should maybe try to have more than one company that we can toggle between.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Jaimerson

It's reliable and easy to utilize the services and when my warranty expires will be renewing it. My garage door screen was broken on it and the the wooden part of the garage door ended up coming out so I submitted a claim and the guy came to evaluate the door and he gave me a estimate and then two ten home warranty covers pretty much half of the total price so that was very very legit. They were very supportive through all the claims and it was easy to make a claim and they reached out and got me connected to someone who could fix my issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jaimerson, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Wendy

The communication with them was very satisfactory by email and text. I turned in the claim online and the communication was very good. I had a claim recently with my refrigerator. They dispatched a repair person I think like the next day or the second day. And came out it was repaired on the spot. They didn't have to get an authorization. So I was pleased with the immediacy of the repair. I was very satisfied with the way it was handled.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wendy, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Ronald

I did everything online and when I sent it again they responded very quickly and arranged for the repair person to come out and he was out within a day or two and they were very helpful. My hot water heater quit working and that's why we called it in and actually it needed to be replaced and that's what they did. The person that was hired kept me updated with the process and he was really good at calling me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronald, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Terrie

Their customer support was fine and they were very responsive. So the week before thanksgiving my washer stopped spinning so that Monday before thanksgiving I put in an online service request. I knew that it was a holiday week. I knew nothing was gonna happen but I didn't hear back from anybody so the Tuesday after thanksgiving I called and said what's the scoop. They told me who which service company have been assigned to me and give me their phone number and so I followed up with them and I left three messages the course of that week and they never returned my call a week later I called back to two ten. and said okay I'll call company A they have not responded what our next steps so they assigned me company B to fix my washer company B responded right away but they couldn't send anybody out for two more weeks. Well two more weeks turned into four more weeks turned into the first week of January to first week of January somebody finally came out and assess my situation. He determined I needed two more parts so then they got ordered and of course that took a couple of weeks and so then the next part came and now we're towards the end of January and when he took it apart to put in that part he discovered two more part needed to be ordered should in those parts got order then of course it's an older washing machine so that part didn't exist so then two ten said okay the appliance people to find it we'll see if we can find it, well I had to let that sit for two weeks and says the middle of February and now we're February I still don't have a washer we determined that okay the parts were never going to be available and two ten cash me out so that I can go purchased of the washer. I wish they'd been a little more proactive instead of me constantly calling out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terrie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Andrea

Almost every appliances in the house had an issue and we needed to either have them serviced or replaced and the contractor that they hired wasn't the best, but since then contractor that we use was wonderful and then we have to replace a couple of appliances and we were reimbursed a percentage of the cost of the appliance but also they had recommended a website that they use to get appliances and so far so good. They expedited everything pretty quickly and pretty efficiently.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Andrea, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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J

They've always been very efficient at answering my questions and getting back and I've been very pleased. We've had several issues for the past couple of years which is odd and they were very good insurance. Most recently our heater went out and so I called them to come to have someone come out and they did and they fixed it and then it went out again and they came back the next day fix it again and now it does appear to be fixed so I'm very thrilled with that. I've been very pleased.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi J, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Jeffrey

Yes my air conditioner actually today went out so I just put in a claim that about two weeks ago it was also out again for the first time and I was able to get a guy out there the next day through the home warranty company and it was fixed but there's still a problem so they are coming out tomorrow night. It seems like you can only submit a claim through the website, otherwise it's a whole bunch of queuing and waiting on the phone to be able to reach somebody to actually talk about it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeffrey, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Eon

I've only have like two encounters with customer support and it was really good because it was helpful and I was able to get done what I need to get done. Actually I just used it last week when my garage door messed up and the screen broke, so they got here within three days. They actually fixed it in a way where we wouldn't have any more issues with it where could damage the door. That was really good. It is easy to maneuver through their online portal and should you need to call prime customer support they are available for you.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eon, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Gail

Everytime I call I get answers to all my questions and it's very easy to schedule an appointment when I need one. I used it very recently when the refrigerator, one of the motors went out, and I filled out a form online and two days later the gentleman was here. Unfortunately he didn't have the part but he came back the next day with the part and he fixed the refrigerator and it works great. Of the two experiences with them they both went fine.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gail, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Walt

I've only used it twice for my dryer it's a Maytag commercial dryer that was here when we bought the house and I think the belt or something came loose and twice and I have somebody come out and fix it and and everything worked out fine, however this last time my hot water heater went out and I was under the impression that we had insurance for the hot water heater and everything that went with it and I was totally shocked when we had out of pocket I had to pay a hundred dollars for the gentleman to come and then I had to give him another five hundred and thirty five dollars that was a shock. which I didn't expect. I like my policy and I didn't see anything saying our hot water heater you will be responsible for. When I call they usually get right back to me and and they follow up and the customer service is excellent.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Walt, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Brandy

They've been a wonderful company so far and great, great service at a great price. They quickly have somebody come out and evaluate it and once based on the contractor's recommendations they replaced it at no cost to me other than the hundred dollars service fee. Most of the time I can easily get in touch with somebody through the website or by phone whenever I have an issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brandy, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Arthur

When we needed them they delivered right away. We had one issue and they came out right away and took care of the problem. They were very professional, friendly and very attentive to what the issue was. Some of our outlets went out down in our family room downstairs and so we called get it fixed and within the next day they were out here and it got fixed right away. It was a very positive experience. I have no problem recommending them. It's it's so far it's been great.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Arthur, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Judy

The person I spoke with did their best they could to help. I had to have a plumber come three or four times in the same summer to make the same repair. I wish they would do something different. It is frustrating to get a different person each time. It is great to have a safety net for things. I have yet to encounter a subpar technician. Everyone has been able to fix it. It is a comprehensive plan.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Marek

Some of the technicians they use are very good. 2-10 is very god and gets back to you and they do what they say they are going to do. I did open a service call for the dishwasher in October and we had to wait for some parts and then it didn’t work and then they couldn’t reach him. They assigned me a new contractor and we had to wait for more parts. It isn’t two ten but the other company but I have been without a dishwasher.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marek, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Nikki

Two Ten maintains a level of financial safety when it comes to my home. It helps to avoid unforeseen costs out of nowhere. Whenever I need them, I know they will answer. We had a water leak in the middle of last year and it would have been a couple of thousand dollars but the deductible was only seventy five. There are some many things in my life, the last thing I want to worry about is having to try to find a reputable contractor. It is much easier with them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nikki, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Rebecca

I am a realtor and I work with them a lot with other people’s houses and so when I bought my home, I decided to go with them as well. They do what they say they are going to do. We bought our house two years ago and in August we found the microwave and oven weren’t working. Unfortunately with the supply, there is a huge shortage. It would have been three thousand dollars to get a new one.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Ashley Norfolk, VA

2-10 responded very quickly to calls despite the pandemic. A few months after purchasing my home, I needed a repair to my stove. Instead of getting the repair, 2-10 offered me a rebate to replace it. The form was fairly very simple to file and I received funds within a month or so. Although I enjoy the perks of having 2-10 Home Buyers Warranty, I feel like they could offer a little more. I feel like there's a lot of contingencies associated with the plan itself that need to be clearly explained. For instance, if your washing machine is in the kitchen, you have to have an add-on for that. It perplexed me because when I asked the service person they did not clarify that there was a difference, so initially, I didn't have that service until the following year.

2 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Ashley, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Robert

Amazing experience with professional guidance and thorough explanation.

2 years ago Edited April 6, 2022

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Sharon

Vendors alway professional and do the job right.

2 years ago Edited April 6, 2022

Reply from 2-10 Home Buyers Warranty

Hi Sharon, we're glad to hear your refrigerator got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Angela

I didn't have any heat and they got somebody out here within two days and it was very cold and the person came out on a Friday fixed the problem temporarily so that I had heat over the snowy weekend and then came and told me he'd be back the following week and he was back Tuesday and fix made a permanent fix. They always answer my questions. There's no lag time at all.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Angela, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Andrew

It's just peace of mind knowing that anything that if happens to my home I don't have to worry about do I have the money to fix it, I don't know how to fix it myself. I just call two ten and they take care of it. I just used my warranty couple of weeks ago. Had a problem with my heating and air unit and I called them up and they sent out a contractor. Since like, like Covid hit sometimes it's hard to get a hold of them. But other than that I've never really had an issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Ian

My air conditioning was not working so I call them, the first person who was assigned did not show up and call. So I called them and then about a week later they still didn't show up and they said they were going to come again finally I called two ten and they sent out a new person. But it was not declared by another hundred dollars or not so before that I called again and the representative who helped me there very, very helpful and sorted out everything for me and I'm refunding our hundred dollars. And second time everything got replaced . He sorted out everything and make it right .Well it was a good experience. They were able to resolve my issue it's just a factor relief with just one call that's very good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ian, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Edward

I just had a bad experience but everything else has always been good. The most positive what was that my washing machine died and two ten, I was so impressed with the process was easy first of all to file the claim but secondly the response was very quick in my opinion very positive cause they authorized a new machine. So that was probably the best one.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Edward, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Barbara

I was just really irritated with the whole process. I mean it's extremely difficult, if I wanted to call and talk to somebody at their company it's almost impossible to see that we are on the phone forever and you finally give up and hang up. I just recently used it for an electrical issue at my house at the first company that they sent out. The guy didn't do anything and he didn't explain why. Because the thing was working until he left and the problem happened again, you call them out again the same thing happen, it happened to be working when he was there so he said there's nothing you can do if it is working and happened during that day. After multiple calls they were finally able to find the issue. I think it's extremely difficult to call in and actually get somebody on the phone.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Patricia

Just to think them very impatient and answered my question promptly. Very happy with them. I just used it for my dishwasher leaking and they decided that I could get a pay out for it or go ahead and wait quite awhile to get it fixed because part they didn't know when the part would be do. So I took the buyout. They always seem to answer all the questions that I have right away.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Kathleen

My conversation with the people I spoke with was good. I guess what I'm disappointed with is the coverage because we've got an issue that it's not covered. We used our warranty when our furnace quit and we they set up a an appointment with a heating and air-conditioning company. We called on Friday the company did not come out until Monday or Tuesday, but it was a very cold weekend so no heat in our house and no fireplace to keep us warm was a little bit disconcerting because it was one of the colder weekends that we've experienced here in north Carolina. I'm disappointed that they don't cover fireplace repair

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathleen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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