2-10 Home Buyers Warranty: Read 4,139 User Reviews From Real Homeowners

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keesus

Quick response to our service request. Good communication throughout the entire process. WONDERFUL service technician. Pleasant and efficient. Overall, we're very happy with the results and happy to have hot water again!

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi keesus, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 9th, 2024

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Verified Customer

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Magdalena

I had a leak in one of my pipes and had to call a plumber to fix it. The response time was great, they came the next day. The plumber did a good job, and overall, I had a really good experience with them.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Magdalena, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Sutton

I had a plumbing issue and couldn't find a local contractor through the company, as they are not local and have been bought out by a Colorado-based company. This defeats the purpose of having a local service with established relationships in the area. I was told to find my own plumber and submit for reimbursement, with a low dollar limit. The lack of local presence and relationships makes the service ineffective and frustrating for customers like me.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sutton, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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William

I had to use my warranty multiple times, but it was a frustrating experience. The first time, the assigned contractor wouldn't respond to calls for an electrical issue. We had to go through the process again. Another time, a common A/C unit component wasn't covered, making the warranty seem pointless as we had to pay out of pocket. Overall, the warranty didn't provide the expected coverage and left me dissatisfied as a customer.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Christopher

The service for my AC and HVAC system was fixed, but contacting customer service was frustrating due to long wait times and being passed around to different representatives. It took hours to finally speak to someone about the issues I was having. Overall, the service was good, but the customer service experience was lacking in efficiency.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Pamela Woods

Money saved and good service for repairs.

6 days ago

Reply from 2-10 Home Buyers Warranty

Hi Pamela Woods, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 2nd, 2025

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LNB Hospitality

Love everything about 2-10. Had them for 5 yrs and not one time have I experience anything bad about putting in a claim and or getting service completed. Very easy to work with and 100% satisfied. Until something differently happened, I am not looking to change for another.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi LNB Hospitality, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2024

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Ellen Bowman

I. Had a recent experience with a bathroom faucet and a leak.When I called to 10 they were very understanding of my need.The office personnel are courteous , warm and helpful, The technician was fantastic, He did everything I needed and more.Including cleaning my sink after he Install the new force

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ellen Bowman, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 31st, 2024

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Phyllis Bannister

I absolutely love the fact that they sent out Woodard Mechanical Solutions to repair our air conditioner because Calvin, the owner himself came out to fix the problem. Kind, knowledgeable, efficient, effective, I could go on with the adjectives... fast service too. I would highly recommend his company.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Phyllis Bannister, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 19th, 2024

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Evalena Zamary

Purchased a home. Was give by previous home owner a 2-10 Buyers Home Warranty plan. I used it 3 time I believe for same thing. Was pleased with there discussion to replace this item. Been treated fairly with them. Would purchase another plan with them. Happy customer.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Evalena Zamary, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 16th, 2024

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Verified Customer

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Andrew

I had a plumbing issue where my bathtub and my shower were backed up, and my toilet refused to flush. And the 2-10 Home Buyers Warranty, hire a contractor to come out and fix it.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Bobby

I used this so many times. I used it for my refrigerator. It was fixed so many times that it couldn't be fixed. So they replaced it for me. And my garage door. Just any time I file the claim they have come through for me.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Bobby, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Judy

I called in to make my claim and they sent someone out and it got it done. I like the contractors, and subcontractors that they have, especially now with the prominent electric.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Eric

I only used it once for some electrical issues that I was having for in one of my panels. And basically got good customer care. Only took like 2 days for them to come out, but they would have fixed everything.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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James

I used it about 3 weeks ago regarding my ice maker machine. They responded to me very promptly. The employee was very, very courteous to me and very helpful to me. It was a pleasant experience.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Larry

Our water heater cracked, and our washing machine did not work and they came out and fixed it. They were extremely fast and extremely efficient. And I would recommend them to anyone.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Dante

Our A/C, or HVAC wasn't working. So we called in to get it fixed. It was great communication. We weren't able to get everything completed, but it was relayed to us in a timely manner.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Dante, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Frank

We had a water leak and we contacted them, and they were able to get somebody out within that first hour. They were very fast and very quick with information, details, and assistance.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Frank, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Rich Ferguson Laurelton, NJ

Overall satisfied with service personnel. Hopefully the website will be improved to easily submit a request for emergency service. Also, if not configured already, would be helpful for the website to auto populate make/model info for appliances previously serviced.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Rich Ferguson, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 29th, 2024

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Verified Customer

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Tammy Owensboro, KY

I just had to have my original furnace replaced. 2-10 Home Buyers Warranty handled the process easily. This has been a very useful investment for me as a senior, single, home owner.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tammy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Lucia Clontz

For over 20 years, I used American Home Shield but I was never happy. I didn't know there was another option until my daughter mentioned 2-10. I switched about 4 years ago and WHAT A DIFFERENCE! 2-10 is an amazing home warranty company. It is very easy to place a claim, they are very responsive, they offer great customer service, and we receive reliable and prompt technical service. I highly recommend 2-10.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Lucia Clontz, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 16th, 2024

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Dorthy J Durham

The Plumbing Company, C&P Plumbing was out quickly to help with our Hot Water repair! We needed help after our circuit breaker tripped and we had no Hot Water! My daughter is a Nurse at VCU, and my husband is disabled with ALS. They can not skip showers, and thanks to C&P Plumbing no one in our household will have to worry about showers, running the dishwasher or doing the laundry!

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Dorthy J Durham, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 8th, 2024

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WB FOOT LLC

My first Claim Professionalism 5 Stars. The Tech Hamid from On Time Heating and Plumbing was amazing. Efficiency and Effectiveness 5 Stars each. Second Claim (Still Ongoing) Professionalism 5 Stars. The Tech Ben and the owner Angelo from A&P Appliances are amazing. Efficiency 1 Star. I give 2-10 Home Buyers Warranty the lowest ranking because of their paperwork screw-up the job got delayed a week because the part was not ordered. It was not an issue for A&P it was on 2-10's side. This brought my overall ranking of the company down a Star to make it 4 Stars. Effectiveness has not been rated yet as the work is still outstanding.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi WB FOOT LLC, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2024

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Verified Customer

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Karl

I've been a customer with them since 2004. So believe me, if they weren't doing a good job, I wouldn't have stuck with them. So they've been very good to myself and my family. Anytime I've called, I've gotten timely service. If I had any conflicts with the contractors, they stepped up on my behalf.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Karl, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Verified Customer

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Edie Dunn Charlotte, NC

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Edie Dunn, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2023

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Verified Customer

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sharon norris

I switched when their name came up on my financial institution app. Having lost my husband last year I needed more things covered than my old company. It just happened that I needed some work done. I was very happy with the company they used. I have already recommended them to my sister-in-law. They are not happy with their current company.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi sharon norris, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Verified Customer

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Roderick

You can use their website. It's pretty easy to navigate your request and then once you put in a request, it's a pretty fast response back through emails/phone calls as far as setting up someone to come out to check on the issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Roderick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Eydie

When there is a problem, you can't get a hold of a person necessarily. Everything's done through the app, and luckily I found that there are local area managers. I found that if you go to them, it's much better. It's not perfect, but, you end up with someone better. It's just getting the right person. I told somebody who's buying once their builder's warranty goes out to call me and I'll tell them about y'all.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Eydie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Josefina

Your customer service kind of sucked, but now your service has gotten a little better. I did decide to give you another try, and now your customer service is really good. Everything is easy to do on the portal. And they are pretty knowledgeable, but if they don't know they go to try and find out if it is covered or not.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Josefina, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Brett

My air conditioning unit went out and I put an online report in. I received the call the next morning from 2-10 stating that somebody will be in touch with me and exactly 35 minutes after that, the air conditioning and heating company called. His name was Lee. He was very competent, very knowledgeable.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brett, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Tiffanie

They've gone up a significant amount in price. I know everything else has, but it was a lot, didn't used to be so much. Needed to use it with for my air conditioner. Called to get somebody come out and they hooked me up with a company that came out when they said they were gonna. It was not a long wait. It was good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tiffanie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Anonymous

I needed to use the warranty recently actually. I think we went online, we submitted the request and they actually replied really fast. I think it was like they started working the claim right away, giving us an update the very next day. I got an actual call from the vendor, so that's what I like the most. They're very responsive.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Leander

Most of the time I called they did get things taken care of, everything got fixed. They had to fix the electric the outlets - they found out there was wiring stuff that was messed up - so they fixed that. So I'm very satisfied.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Leander, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Dean

Very pleasant, professional, and quick responses. We're pleased with them and we've used it several times. We had a problem with our air conditioning and they immediately sent it out to a company, a contractor, and they responded that afternoon. They came out the next day, repairs were done, we paid our copayment and everything worked fine.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dean, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Bruce

I've used it a few times. They have been very responsive and quick and I've been satisfied with their performance. It was recommended to me by someone doing repairs at our house. He said they were very good and they've been very good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bruce, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Kevin

It's a great company. They get somebody right away. And it's amazing if you use the home owner's portal how much faster you get responses than you do when you call. Just a month ago I had a couple of water leaks on my copper pipes. I called them and the next day I had all tech plumbing out and they fixed them. I paid my 100 bucks and then it was done. It saves a lot out of pocket up front, so I I can't complain.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kevin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Rakederick

My A/C went out and I had to replace the compressor and the wiring. The A/C company came out three days later and had everything back up and functioning. It's still working right now. I pretty much had help with everything, so it wasn't a matter of trying to find someone. The only issue I had was the A/C company, but even then they did a good job.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rakederick, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Maria

Just recently my washing machine went out and the dryer was having some issues. I submitted a claim online. They had an option to where if I went out and brought a brand new set they would give me $150 apiece. So I utilized that part of the program.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Maria, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Alexandria

Anytime that I've needed help, it's been a pretty quick response and then also they quickly get the work done. In the same week, my water heater went out and my air conditioning went out and I was able to get a water heater in about 4 business days and a technician for my air conditioning came out within 24 hours and fixed it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Alexandria, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Robert

They're very knowledgeable and they take time to work with you. The only other thing that I'd like to share is that I'm 77 years old. I'm not computer savvy. They need somebody to answer the phone when when you call instead of a recording.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Michael

They have been very responsive. We have no complaints at all. We had to have our air conditioning repaired and they came out right away. Then also they serviced the dishwasher and the response time was quick and the service was good and effective. We liked them so much that we bought a warranty on our new home in Arizona.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Darrin

I had no trouble with them, they've been good to me. Every time I call or schedule an appointment I'm always be taken care of. I just went online and set it up. And I got a couple emails saying when they are coming out, when they are gonna work here, and what company I'm using.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Darrin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Tarsha

It's a good company. They are very responsive and knowledgeable of their products and services. I've had to use it several times for my microwave and my refrigerator, and they were able to get a technician out to diagnose for repairs. They were pretty much on top of timing and quality of work and also the company that they were sending out.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tarsha, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Jeniece

Every time we've had to use it, they've called within a reasonable amount of time and we got everything taken care of. The latest was our dishwasher. The person came out, figured out the problem, and was able to handle it with ease and he was very courteous.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jeniece, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Daniel

Very efficient, no delay in time. Each time that I've had to use my warranty, the representative has been very knowledgeable about what we're needing and very timely in getting that claim taken care of. The contractors that they use are fairly good. We continue to use those contractors for other things besides 2-10 Warranty.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Anthony

Our air conditioning went out on a Friday so we called. As soon as we called, we got feedback. They kept us in the loop. I knew by e-mail and phone call when somebody was coming and I was kept informed all throughout the process. We had to wait over the weekend but then the next week we got the A/C fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anthony, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Anonymous

I just used my warranty a couple of weeks ago. I called them, the contractor came out, and he's actually still working on my issue. And I mean everything was resolved. Sometimes it's difficult to get in touch with them on the phone.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Robert

They understand what's going on when I talk to them and explain things, and they come ready to make the repairs. We refer them to other people all the time. The people they send are always very kind, very nice, very well mannered, and they do a good job.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Timothy

Every time I've had an issue after I called, it was resolved very quickly and I haven't had any time between having to wait and try and figure things out myself like I do with other companies. You guys have just done a great job and I really appreciate it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Timothy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Anonymous

When I called, they were very professional, attentive, friendly, and responsive. They're great and I highly recommend them. When our A/C unit was not working properly while it was incredibly hot here in Arizona, like 115, they were prompt and fixed the situation. They found that it was low in Freon and they filled it and just did a nice check.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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