Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Irina Zagorouiko

Today is 15 days how my claim was open. First it’s was AC repair and then AC replacement. 22nd of July I paid for AC system to Choice Home Warranty company. And still waiting for AC installation because of very poor communication between Choice Home Warranty and installation company plus irresponsibility On my property I have two senior citizens living without AC already for 15 days. I almost lost my hope that someone will help me…

1 year ago

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Lars Nielson

They are great for paying the small claims - disposal, but do not cover the large items. We had a AC unit that went bad. They said that because the line had been contaminated, they would not cover it. That is a scam. The system had NEVER been worked on - how could the contamination got inside the line. Even the repair people they send out speak very poorly of this company. I will NEVER, NEVER do business with them again. Took my money and ran.

1 year ago

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Salvatore

The company used by Choice Home Warranty should be fired. They never came to the The repair tech. never came to my house on the first appt. day. It took 12 days for them to call me back to fix my dryer and called at 12 noon of the day they wanted to come to do the repair (7/10). I told them that I installed the part that was mailed to my house and didn't need their assistances. I hope this company did not request payment from Choice for doing the repair. If I had waited for them to do the repair, it would have been 22 days from my request. Choice should never use this company again

1 year ago

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Donald

Arrived on time and was very professional in all he done. I would use his services again. Very polite and cleaned the area. Highly recommend him

1 year ago

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Appliance Girl

I call for service and within 48 hours a tech was assigned. The work was completed to my satisfication and my appliance is working properly

1 year ago

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Bonnie

I had good service up until the past time. My AC was out. The young man came and looked at it not real sure what he did. He turned it on. He left and it ran for like 10 minutes. I didn’t need it for the next couple days cause it wasn’t that hot and when I went to turn it back on it’s not working again. I have an appointment set up for next week but now you’re telling me that I have to pay the $85 again I paid $85 and didn’t even work so now I’ve been living in this house in my seat with these dogs. I am a senior it’s hard to be in the heat. .

1 year ago

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Rosa Rodriguez

) I don't like this company because what they promised me when I bought this insurance they told me that they were going to fix it for me but not the technician wanted to charge me $ 430.00 to fix it and I don't have that bone money everything they told me that company is a lie because I have to pay a lot of money he says that to make modifications that doesn't need to make modifications I just want them to be fixed for me no modifications because they say if we can't fix it for you we will replace it and that's not true that I don't recommend Choice Home Warranty

1 year ago

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Bill Wilson

The sales team uses unethical bait & switch tactics. If you submit a claim they will either repair the item (after many weeks of waiting for multiple technician visits) or they will offer you a “cash out” settlement. Despite what the sales team will try and sell you on they DO NOT replace items and the cash out settlement will be a fraction (<50%) of what it will actually cost you to replace the item. Be prepared to pay a significant amount out of pocket if an item needs to be replaced. They will try to sell you on the idea that “all you have to pay is your service fee”. NOT TRUE!!

1 year ago

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Booker

The repair man was so friendly and you can tell, he absolutely knew what he was doing… This guy is absolutely an asset to your company…

1 year ago

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Wanda Middletown, OH

1 year ago

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Olivia Nowak

Awful customer service! Awful care for customer emergencies! AC broke down in 110 degree AZ weather, called for service and they had no-one available to service. Had to wait for 3 days before they approved me to find my own technician for a partial refund. I found a AC tech within minutes who arrived to service my AC unit immediately. Then I had to fill out a very long & detailed claim on-line reimbursement request to prove it was serviced and that I paid out of pocket. Never again will I use this company or refer it to anyone.

1 year ago Edited May 9, 2024

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katrina montgomery

2 day turnover from claim being filed to completion of request. Professional, quick, experienced, informative and reliable service.

1 year ago

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Terri Smith

First time homeowner. They came out to check my washers. They older repair man told me the washer has seen it's last day.

1 year ago

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Alice Lotosky

I changed to your company because I wasn’t happy with Sears and then when I had a Sears technician arrive I wasn’t happy about that. Had I known, I would not have committed to your company. Is there any other technicians that will do any jobs require for assistance?

1 year ago

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Theresa Cedar Hill, TX

I liked the courtesy of the people that I talked to and when I needed a technician to come out I appreciated the way he handled his job.

1 year ago

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Tony Radunz Racine, WI

Fortunately, I just signed up for the program, so I can only give a review for the ease of the website and signing up. It was very easy and quick.

1 year ago

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Tiffany Mathis Lansdowne, PA

I am so happy I chose Choice Home Warranty. It is so easy to file a claim. The response was fast and the tech sent was very efficient.

1 year ago

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Nina Westvold Mission, KS

i just cancelled a 6 year policy because you they would not cover a bad electrical outlet that had loose arms due to normal wear and tear. The electrician told me it was due to normal wear and tear. The outlet is behind the stove which we never move so there is no way it was damaged which is why they said they were denying the claim. the electrican told them it wasn't due to damage. I hope they are happy to lose a customer over a $250 repair job.

1 year ago

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Joseph E Perez Matthews, NC

I had to wait 5 days for a service provider to be assigned. 5 days without water !! I'm 77 years old. My wife is 80 and is wheelchair bound. You have no idea how disappointed I am.

1 year ago

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Jason Houston, TX

Very easy process for submitting claims. I was referred by my neighbor and his brother who have had great experiences with CHW.

1 year ago

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Joy Cunningham Missouri City, TX

Excellent customer service I had to pick an option in the reviews below. I am a brand new customer and have not used the services yet.

1 year ago

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Carlos Q Capitol Heights, MD

Trinity Pro, the vendor assigned for our heating/furnance problem, performed in a very professional and expeditious manner....

1 year ago

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HERBERT VAUGHN GA

Very professional. Did the work required and provide feedback on the issue. I would recommend in the future for other work.

1 year ago

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Kat G Virginia Beach, VA

Disappointed in the "replacement value" for my washer. The Lowe's gift card that was given in lieu of replacement was for at least $150 less than a comparable model at Lowe's, or even the cheapest same size washer. Plus I already spent $85 to have them come out to diagnose. I'd rather you fix it.

1 year ago

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M Davis Baltimore, MD

They sold me a dream they didn't honor their promise. Because I was a new customer they denied my claim talking about a pre existing. When something goes bad it's not my fault they want to get more money before they help you. I have 3 properties with them

1 year ago

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Ruth Sauve Fulton, NY

They lined up a professional to take care of my problem as soon as possible without hesitation. So glad I have their coverage.

1 year ago

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Shon Reed

Professional, knowledgeable, friendly technician. Explained the diagnosis so that I could understand. Arrived in set window.

1 year ago

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TONY L. JOHNSON SR. Louisville, KY

I don't like the fact my frig has been out for almost a month. The contractor hired says they ordered the part. Choice warranty, you guys have paid for the part BLINDLY, ahead of time without know anything about the inventory or if the part will ever come arrive. What am I supposed to do, wait and be without. Choice Warranty is supposed to be top rated. That's why I chose it. Now is the time to step up. MAKE THIS RIGHT!!!

1 year ago

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Angela Li

The lady has been very professional. Arrived on time and knowledgeable. Fixing things quickly and left with the working area cleaned.

1 year ago

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Jean Renner-Givner Pittsburgh, PA

My furnace went out the company that came out stated I needed a new one and they approved me without any hassles! THANK YOU, CHW

1 year ago

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Evonne Williams Homewood, IL

I dislike that your company sends out these independent companies that are unreliable, unprofessional and disrespectful they don't show up for t by e appointments and won't call to tell you, it happened to me 4 times same job two different companies, thats unexceptable we pay our money upfront and that not how the contract support to go.

1 year ago

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Lula Chillers-Moreno Chicago, IL

Your cust ser rep was informative and kind. Gave me multiple options and explained them. Good CSRs are hard to find. He deserves a raise.

1 year ago

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Courtney Clayton Florence, SC

You don't assign a technician right away, bur rather wait to have the homeowner find one. Then, you delay approving the repairs; and, the homeowner has to put the money up front to get the work done and then wait for reimbursement. Not how a home warranty service is supposed to work. We were with American Home Shield before - much better service and experience.

1 year ago

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Troy Dragon Georgetown, IN

Choice is HORRIBLE!!! Every claim was a fight…every claim. One claim they say they even lost. The last and final issue we fought to replace a dishwasher since we had filed five claims…Choice even acknowledged that themselves. We had to pay a service fee every time and the techs that came out said it would fail again very soon. Choice would not pay to replace the dishwasher. Argued that it saved them money and they ultimately had the choice to do whatever they wanted. Find a company like American Home Shield who will take care of you problems and not fight you.

1 year ago

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Ellen Finch Ellenwood, GA

He was a good technician, but was not able to solve the problem. The problem was electrical, and was out of his skill set. On my request, I clearly indicated that my garbage disposer was cutting off the circuit breaker.

1 year ago

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Subhash Gandhi Ashburn, VA

the technician was well groomed and very professional , he arrived on time and cleaned up the working area after he was finished.

1 year ago

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James Campbell Lawton, OK

In the past all of my problems with different appliances have been replaced or repaired within a reasonable amount of time.

1 year ago

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Jacquie DeMar

Plumber extremely professional and knowledgeable. Diagnosed & corrected problem immediately and also gave an explanation to prevent future issues!

1 year ago

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Frank Albany, NY

The bait and switch tactics. The lack of refunding as fast as they took payment. The sale rep hanging up and not canceling the policy that she sold to me just a minute before. The manager when ask to cancel policy came back on phone with yet another deal and not just canceling as I asked her to do. Will not use them and will expect my refund in full or will seek out regulators and make a complaint. It is too bad the how they try and sell and when they can't hang up.

1 year ago

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Frances Matthews Cave Creek, AZ

The specific explanations of how this plan works and how it will benefit me in the future Covers high end appliances is also a plus

1 year ago

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Alec N Thomson III Lewes, DE

The request to add home warrenty coverage was effortless and covered all the things that are important. The call was easy and friendly.

1 year ago

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Cathy Jeffreys GA

I’m very dissatisfied with Choice Home Warranty. I was given incorrect information regarding my contract. When I became a member I was assured that my service calls would be $60.00, and the monthly cost would be $39.00. My last service call for the technician was $85.00, I was told from a very rude call center representative by the name of Neisha, that I would have to get a refund directly from the technician, they would not be involved. This was unacceptable for a value customer. My account #is 636726817.

1 year ago

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Mary Greenleaf Houston, TX

I got my appointment for serving fast. My only problem was hearing what the person was saying. She had to keep repeating herself.

1 year ago

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Michael Blitz Hicksville, NY

I just started, so I am only evaluating the sales-person/agent, Carlos. He was helpful, enthusiastic, very focused on my questions and concerns.

1 year ago

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Cynthia San Antonio, TX

The appliance man set time and day and took care of what we needed. We r grateful to be a customer of Choice Home Warranty

1 year ago

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florence cadet High Point, NC

I like that the technician was on time. He was very friendly and explain the problem to me. I was very satisfied with the service

1 year ago

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Mark McKinney Memphis, TN

Explanation of various services to help me decide the differences between my old warranty company and Choice Warranty company.

1 year ago

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E Ramirez Las Vegas, NV

Work order mot complete. Light fixture still nonfunctional. Choice Home Warranty says you won’t cover repair. Fine.. Nothing new. But responding company has not contacted us to pay for repair ourselves. This home service warranty is terminated this year. I have been a costumer for five or so years. And in all honesty I find no reason to continue Choice.

1 year ago

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Lynnetta Mason Chicago, IL

The customer service representatives are very courteous and helpful. They try to make sure that I receive services in a timely manner.

1 year ago

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Tom Tomayko Zelienople, PA

Had a recent claim on a Jenn air oven repair that was not covered by the company. I provided specific warranty information direct from Jenn air stating the unit was out of the two year warranty and Choice continued to argue that the unit was within the warranty period. I provided the original manufacture date and my installation date to no avail. I am very dissapointed that with all the leg work on my end the claim was not honored had to pay a repair company to fix the oven.

1 year ago Edited February 20, 2024

Choice Home Warranty Reviews