Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Connie Cooper Alabaster, AL

This is our first experience with CHW and we are not fans. Tried calling before placing an online claim and was run through the phone tree multiple times and no one ever answered. It took 3 days for someone to come out to check out air conditioning in these 90 degree days and it was 80 inside my house. We were sick and could barely breathe. Horrible experience so far

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Ravi Agarwal Flemington, NJ

Claim # 159994216 about my HVAC issues - They rejected my claim ONLINE without sending a technician to diagnose the problem ( which I would be paying for anyways, per my contract with them). I appealed the rejection online and they assigned A Case Manager for the claim - for 48 hours that case Manager Victoria J never responded to my emails or VM left at her extension. Terrible customer service

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 10th, 2022

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Sixto Medina Sorrento, FL

So far my experience has been less than favorable. You give a customer a time frame for a tech to come out, customer takes the day off, company that was supposed to come out states that CW does not schedule them and they do their own scheduling. Cannot come out till another day. Now just wasted a full day and cannot take another day off. Extremely frustrating. Will not renew this policy.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Glenda Harrold Atlanta, GA

I only called to inquire about a quote received. But to ensure my services would be met, they offered an even better deal.

3 years ago

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Onita Hill

Because the company that came out to repair the garage door which wasn't covered because it was the spring, said you still owe them over $1000 from last year.

3 years ago Edited January 10, 2024

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Ronald Houston, TX

My A/C went out. Very easy and friendly to work with. Waiting on everything to be installed. This process has been very friendly.

3 years ago

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W Brice Plano, TX

Immediate assignment of repair. Effective repair companies selected. BEST: The communication from Choice about timing of repair. Thanks

3 years ago

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Sillia Hudson

Each time I had a issue I received fast response and great technicians. Had problem in past with another company service time and repairmen knowledge

3 years ago Edited January 10, 2024

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steve Scottsdale, AZ

Jordan, our tech is excelent....while nothing is repaired yet, he is staying in touch, Choice Home Warranty? NOT SO GOOD. They do not keep me informed. I have yet to have a solution to my AC issues.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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David Krchmar Maywood, NJ

Knowledgeable, professional and courteous representative (Mayer) is likely one of your better/best employees. He sealed the deal for me and you!

3 years ago

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Duy Dinh Sunnyvale, TX

Choice Home Warranty handles the claim well. The technician (Samuel from TuffPaw Air) was very polite and resolved the issue quickly.

3 years ago

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RAY POLLARD Phoenix, AZ

The plumber came ,charge me 85 $,he didn’t fix anything, due to he couldn’t open the ceiling,I am not covered for that by my company.I deserve to be told about it when I called to request the service

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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lergia vidal Orlando, FL

Was able to get someone soon for AC repair , the AC Tec was very knowledgeable and professional at what he had to do. AC working great.

3 years ago

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pandabearinsouth Lexington, SC

Awful. I will be canceling when my three years is up. They don't pay for anything. My AC stopped last summer during 100 degree days, took the a week and half from notification to repaired. They only paid for the $60 part. My kitchen faucet broke and they paid zero towards it. That was after a week waiting for the repair person. The first one no called no show. Customer service is a joke

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 9th, 2022

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shirley baker Elizabethtown, PA

Always polite. Response time was slow for my problem. I had my tech fix it on my yearly service that was due. I called he tech you had chosen and canceled. Your tech you were sending has very bad reviews.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 27th, 2022

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Gregory Robertson Knoxville, TN

Our service Technician arrived on time! He was able to make the repairs during his visit. Our Technician was very knowledgeable and Personable,

3 years ago

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Pacific Austin San Francisco, CA

The sales person was very unclear about how much the policy was going to cost, and did not tell me that it was for 3 years. He also neglected to tell me that he was charging my card when I was asking for more time to talk through the policy with my partner. I felt really pressured to buy when I only wanted a quote to compare. I tried asking multiple times for a refund (probably 6 or 7) only to be told that it would take 30 days. I’m still unclear if I will be getting the refund I requested.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

May. 25th, 2022

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Bryan Sherwood Richardson, TX

This company is an absolute scam. They have multiple plans (not all plans are listed on their website so buyer beware) that include multiple carve outs that allow them to deny claims. Their customer service folks are trained to deny claims whenever possible and they are in the business of scamming consumers by making the process confusing and making their money while living in the fine-print of their contracts. Do yourself a favor and just put some money in savings account instead -- it'll help you more than Choice Home Warranty does.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

May. 25th, 2022

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Gul Dang Mt. Vernon, IL

Just signed up. Alex briefed about the warranties that are covered pretty well. Will wait to see if the services provided is as good as promised!!

3 years ago

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Shirley Meek Dallas, TX

The service was done quickly and professionally. The technicians were very knowledgeable about the problem and worked on it until it was fixed.

3 years ago

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Loise Lee Schmid Jacksonville, NC

Everything was ok except you charging me $85.00 on phone service charging fee on which you didn’t disclose while we were discussing the costs, so I request a refund or ask for cancellation of the order. I’m so surprised about this. Thank you Loise Schmid

3 years ago

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Carson Thomas Columbus, GA

As off today 5/20/2022 I am not a satisfied customer. My issue still has not been resolved, No one has contacted me about claim #157158979. I will not recommend Choice aHome warranty to anyone I know. They will not contact you about anything. you have to call them and hope to get a real person on the phone to find out what the heck is going on. I have an electrical issue but that isn't serious to them. As of now I will not recommend this company to ANYONE!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

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Darlene Rodriguez DeSoto, TX

It’s nice having peace of mind when it comes to matters at home. CHW offers that in a package that is affordable and covers a variety of appliances etc.

3 years ago

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Andre Lanier Chicago, IL

You stood by your word/warranty and approved to replace the unit when it couldn't be repaired after numerous attempts. 5stars

3 years ago

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James Sulphur, LA

Very quick response to a A/C unit that stopped cooling. 90+ degrees all week. I feel for the repairmen who will go in the attic to work the air handler.

3 years ago

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Eugenia Akopian Niles, IL

Plumber from USA plumbing company was very Knowledgeable and nice personality Quickly find problem, gets approval and fixed

3 years ago

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jeff minnick Phoenix, AZ

We had a refrigerator that needed replacing. Choice only offered to pay half the cost of a compatible replacement unit. They claim in there advertising and sales pitches that you'll get a replacement just like you have. Buyer beware the contracts that the home warranty companies are worded very tricky. They make millions of dollars and give out very little. Will be better off putting the monthly payment to them in a savings account. Let's see if they put this review on their website. It will be interesting to read their reply.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 25th, 2022

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Pat Brown West Jordan, UT

He was friendly and was able to give discounts to make it easier on us financially. We hope to have a good experience with Choice Home Warranty.

3 years ago

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Steve The Villages, FL

This is not going so well so far. A simple repair request has become a nightmare. My pool pump is still leaking. I submitted a request to CHW back on May 10. It is now May 19 and CHW cannot find a tech to do the repair. I found one, but CHW has denied them. I have told my story to at least 5 CHW customer service reps. Twice the call has dropped while on hold with no callback. They continue to tell me that someone will be in contact within 4-6 hours. Not once has that happened. I don't doubt we will solve this, but so far, not a good experience. BTW...I never complain.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Kim Beggs Houston, TX

Choice is the best choice of Home Warranties. Covers more items and easy to deal with. I have been really thankful I have the warranty!

3 years ago

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James Rome Oak Ridge, TN

When they can get a technician, it is excellent. Their "do it yourself" option is a non-starter because technicians refuse to jump through the necessary hoops.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Nancy Barnette Muldrow, OK

Unfortunately I am locked into a 3 year policy with this company,,,It has been a horrible experience! It took nearly 2 months to have refrigerator fixed, still waiting for them to find someone to work on our water well ( 4-5 months). AC went out and excuse given for why it was not covered which will cost us over $7500 to replace. What a scam company!! When signing up for the policy (we live in a rural area), we were assured that they had contract with technicians to cover our area. Wrong!!!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2022

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Pam Campbell Indianapolis, IN

7 days to get tech to look at AC unit and not able to reach anyway at the warranty company. The first tech was a no show and the window was 3pm-8pm. Contacted first company and they said they don't even do residential and the appt was never set up on their end. Couldn't reach a live person at the Warranty company, we exchanged emails but they were automated.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Jerri Newport, KY

Choice sent an experienced professional who finished the job quickly and to my satisfaction. I highly recommend. Choice..

3 years ago

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eric grimes South Portland, ME

I compared plans. Choice home matched the pricing but all the emails and calls when you first check them out is crazy annoying. As is all the script reading.

3 years ago

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Linda Philipps Miami, FL

usually does good work - last one not - company charged me $1400 cuz they said it was working when they arrived even though I told them I got it going - now same problem back

3 years ago Edited June 27, 2022

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Jerry P Laurelton, NJ

I've had your warranty company for 2 years the 1st claim I put in for a washing machine and an internal part was broken and they told me that it was wear and tear and did not cover it my 2nd claim is my dishwasher that is now in 3 months 2 different people same problems they damaged my floor in my house which is now partially repaired but not properly and they've replaced every part in the machine almost for the 2nd time And I'm paying a second in service fee which I should not even though it's over a month it's the same problem

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2022

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Tanja Stroh North Port, FL

Making a claim is easy. Comforting to know as a Home Owner that large out of Pocket expenses are covered by the Policy.

3 years ago

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Robert Dunlap Olive Branch, MS

The Tech arrived on time, was courteous and polite. He explained everything about the system and what needed to be done to correct the problem.

3 years ago

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Juancito Eight Woodstock, GA

The guy they sent was awesome and figured out what the problem was. I will definitely be an ongoing customer if choice home warranty

3 years ago

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Roberto Benitez Omaha, NE

Every claim I've submitted has been contested, with most denied. For example, I had a water heated claim denied as it was claimed the bottom was rusted out. On having an independent technician remove the water hear, we found NO rust. I just has a central AC claim denied for compressor failure due to some leaves inside the housing. It's my belief that HCW is using any small print of excuse to deny claims. It's my understand that HCW is being sued in several States over false promises to its clients.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2022

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Samantha D

Lie about coverage. Essentially end up covering NOTHING. Paid for several years and have tried to file for a few things that happened - fridge, water heater, dishwasher, air conditioner. Have NEVER covered a single item. Waste our time to wait for a repair person to review (who you have to pay out of pocket) to just be told our claim is denied. They also inform the tech 2 hours before they tell the customer, intentionally delaying and wasting time. DO NOT BUY. Wasting your money

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2022

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donald bryant

After 2 claims on covered components it has cost me more money than the contract. Choice home warranty is not a fair company to deal with. This is an honest account of my dealings with Choice warranty company the questions I asked were never answered from customer service. Would not recommend this company hopefully they will be honest and post this because they asked for an honest assessment of my claims. Donald Bryant

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 12th, 2022

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Trish webb Glendale, AZ

I’ve had the best warrenty service yet with choice. Never had a problem getting anything fixed and the techs were knowledgeable

3 years ago Edited January 10, 2024

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Molly M Westfield, IN

Too much confusion regarding my claim, went from approved status on a Friday morning to under review on a Monday afternoon. Eventually was approved and technician installed new water heater quickly.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 11th, 2022

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Joseph Paulo Sacramento, CA

Too new to be able to evaluate. My contact on the phone presented Choice Home Warranty letting me know what was covered and my cost.

3 years ago

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Cynthia

The company itself is 5 stars, the customer service is prompt and on point. The warranty services depend on the providers.

3 years ago Edited January 17, 2024

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Andy Mejias Ooltewah, TN

I was informed in a timely manner and the service technician was excellent; knowing how to repair the problem and had the parts in hand.

3 years ago

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Terry Sun City, AZ

Not impressed! I have been experiencing problems with my hot water tank. Twice there have been contractors sent out and neither times was the issue properly diagnosed. Both contractors left me their cell numbers to call if the problem reoccurred saying they would come right over. Both times, when I experienced gathering problem again they said to call Choice. I paid $45 twice for no repairs. I am still without hot water!!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 9th, 2022

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GEORGE E MUENTNICH Plainfield, IL

I have not used it yet but the price and coverage is the best I could find with good reviews easy to work with on plans that met my needs

3 years ago

Choice Home Warranty Reviews