Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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michael Adduci North Fort Myers, FL

super easy to start a repair claim and super fast service

2 years ago

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Gregory zysk Newport News, VA

Professional and stands by their warranty

2 years ago

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Rhondi Bieshada Mentor, OH

Easy process to get my water heater fixef

2 years ago

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ALAN R BLACKBURN Las Vegas, NV

Repair service was prompt and professional.

2 years ago

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Joseph Bauer Fort Lauderdale, FL

They won't cover my air conditioner my unit is located where all the units are on my building that's the only place I can put it

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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Linda Melson Jackson, GA

Most claims are denied. Plus the service fee has risen considerably in the last year.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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Viveca Mack Florissant, MO

My service calls War completed fast and it were effective

2 years ago

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Ron Baynard Virginia Beach, VA

price the techs that come out know what they are doing

2 years ago

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Verified Customer

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Lynnette Day Conroe, TX

Heater went out & gentleman fixed it in no time!

2 years ago

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Sharon Slaughter Petersburg, VA

The last service request, the technician could not fix the issue.

2 years ago

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Verified Customer

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Curt Golden Fishers, IN

Easy to submit claims and $65 maximum vendor charge.

2 years ago

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James bacon Fayetteville, NC

They are prompt when it come to repairs

2 years ago

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Wayne Martin Lees Summit, MO

Quick response. Qualified technicians feferred.

2 years ago

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Jean Murrells Inlet, SC

Because what they gave me when they determined my washer couldn't be repaired was not enough to purchase a new machine

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2022

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Verified Customer

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Lynn Webster Las Vegas, NV

Friendly service and super fast to resolve my claim

2 years ago

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Anonymous Charlotte, NC

Called in and two days later they were here. They respond fast.

2 years ago

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Douglas M Keister

overall service is good. scheduling and getting timely service is the only negative, but a big one and the reason I did not rate highter

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 26th, 2022

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Verified Customer

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Estina Kendrick Dolton, IL

Never fix things always have to call again and again for the same problem. Constantly paying money out for a quick fix that doesn't last.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Verified Customer

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Kelli Monroe Fleming Island, FL

They've solved all my issues in a timely manner.

2 years ago

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George Webb Constantine, MI

Low ball replacement costs, piss poor service trying to get ahold of agent handling case

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Verified Customer

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Monica Minto Schenectady, NY

Always on time & get the job done no question ask.

2 years ago

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Peg Bracken Prescott Valley, AZ

They are very responsive and excellent customer service

2 years ago

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Paul and Linda Greener Green Valley, AZ

They work very, very hard to try and find an excuse not to cover things that are specifically covered.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jan. 17th, 2022

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Verified Customer

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Susan Settoon Richards Sulphur, LA

Policy coverage is misleading,service providers aren't found promptly,no clarification of cancellation policy when paying in advance for policy

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 17th, 2022

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Verified Customer

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Melvin J Blair Jr Fort Washington, MD

The response is great but it took 3 visits to repair my refrigerator leak.

2 years ago

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Janice Slocum Tucson, AZ

Good response time, but some of the repair people were not the best.

2 years ago

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Maria Herson Las Vegas, NV

The toilet claim from august was never resolved. And now it is closed i will call Monday to cancel ur services and get a refund.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Verified Customer

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Hortencia Soto El Paso, TX

Good customer service, never had a problem with repairs

2 years ago

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Dianne Wilson Cordova, TN

Customer service and selection of providers

2 years ago

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Norma Adams Davenport, IA

My first claim was submitted on Dec 20 and the appliances is still not repaired.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 13th, 2022

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Verified Customer

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Debra J Sampey Springtown, TX

Great rates, Fast response, professional, courteous

2 years ago

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Rose M. Mula Methuen, MA

Very prompt response to a recent problem.

2 years ago

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Verified Customer

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Paul davidson Baltimore, MD

They've been good to work with recently to get my toilet fixed!

2 years ago

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Nelson Baker Indian Trail, NC

Responsive, simple to use website, good value

2 years ago

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Verified Customer

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Judy Reiber Henderson, NV

The professionals they have sent to us have been EXCELLENT!

2 years ago

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Verified Customer

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Henry Starkey Franconia, VA

We've been trying to get a washing machine for three weeks and all we've gotten is the run around. Washer completely broken now.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Melinda Jultak Denver, CO

Poor program, poor customer service. 3 months to get poor resolution. Less than Partial payment to replace. Will never do business with them again.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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Sheila Danzig Fort Lauderdale, FL

Outstanding service. Quick excellent resolution.

2 years ago

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Jeannie L Presley Memphis, TN

They do their best to get service to you asap

2 years ago

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Verified Customer

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Charlene Rafferty Raleigh, NC

I've had one occasion to use it, and it was seamless

2 years ago

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Verified Customer

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Mark Firth Wittmann, AZ

We are crammed down on the value over our refrigerator without any options to replace despite what the warranty outlines

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 17th, 2022

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Verified Customer

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Ka Bian Pearland, TX

coverage is good and service is relative quick

2 years ago

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Verified Customer

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Stephanie Freymiller Collinsville, OK

Super fast, no arguing, very customer focused.

2 years ago

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Verified Customer

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Tom Nasso Patchogue, NY

Quick service. Make sure everything is done correctly

2 years ago

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Verified Customer

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Tom Tighe San Antonio, TX

Rip off settlement of dishwasher needing replacement. Wrote a check for 25-30% of cost to replace. No option -- 'take it or leave it'

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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Richard F Balderson Murrells Inlet, SC

Prompt and excellent service. great technician (Jeff).

2 years ago

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Verified Customer

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Ernesto Torres Valparaiso, IN

They where on time and they great service.

2 years ago

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Richard Dujardin Providence, RI

He quickly solved the problem. Friendly and efficient.

2 years ago

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Verified Customer

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Chris green Lilburn, GA

My experience in getting an electrical problem fixed.

2 years ago

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Verified Customer

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Brenda Camp Tucson, AZ

Easy to work with and resolved my recent issue.

2 years ago

Choice Home Warranty Reviews