Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Jacqueline Byron Palm Desert, CA

The best is that their call centers are here in the U.S.! Someone who speaks English and cares about the service you receive is the best!

3 years ago

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Bruce Browne Woodbridge, VA

Excellent service. The technician was superbly knowledgeable and friendly. Highly recommend using this technician again.

3 years ago

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adamss Ebix Duluth, GA

This is the worse company EVER!!! Rude and very unprofessional people. I have had nothing but a HORRIFYING EXPERIENCE WITH CHOICE HOME WARRANTY! I CAN'T WAIT UNIL MY POLICY EXPIRES. I WILL BE SEEK LEGAL ACTION AS THIS COMPANY IS A FRAUD. THEY TRAIN THIER EMPLOYEES TO BE RUDE SO THAT YOU WILL JUST PAY FOR YOUR OWN SERVICE. DO NOT GET A POLICY WITH THIS COMPANY..... YOU'LL REGRET IT!!!!

3 years ago Edited May 4, 2022

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Albert Sananikone Lawrenceville, GA

Extremely friendly person on the phone. Very patient with myself, having to wait while I get things to open the account with Choice Home Warranty.

3 years ago

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Dan Meyer New Braunfels, TX

Choice tells you how they cover all of this thing in your home when you are signing up to buy it. Then when you go to use them they give you so reason why they will not cover your problem.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 5th, 2022

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Sherri Bushman Schmidt Missoula, MT

So far I'm not impressed with Choice. Firstly, they had 2 different repair people coming to my house, then changed it to one. The repairman was fine. Then I received an email telling me Choice is "replacing" my microwave with one of equal value and features for a measly $191 !! I don't think so.! Have you looked at over-the-range-microwave prices lately? They START at $300 ! You're going to get a LOT of bad press from me, folks. You need to up your game and start acting like you're in the 21st century!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Charisa Sloan Mount Juliet, TN

Requesting my policy be cancelled within the first 10 minutes due to poor customer service. Had a woman call and try and pressure me in paying in full for the warranty, even after telling her no thank you. She kept pushing and when I said no, AGAIN, she said thanks in a snotty tone and hung up. Then when I called to speak to a supervisor, the gentleman who answered was just as curt. I don't do bad customer service.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

May. 5th, 2022

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Maria Hamilton Hampstead, NC

Spoke with Theo today and he did a great job explaining about the coverage and answered all my questions thoroughly with patience!

3 years ago

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Steve Keim

Well, I just signed up and really have not much dealings but they are rated high by several services. They did offer me several different services that were interesting but not practical for us at this time.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback to the Director of Sales.

May. 5th, 2022

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David Bates Gadsden, AL

1 star on the rating above is far too generous. During 4+ years paying these people I've had 5 claims. 1 of the claims was handled properly and 1 I had to argue with them until they finally approved. This last claim was denied after I got the parts needed and all I needed them to cover was labor. So I do not advise anyone to set themselves up for a costly disaster.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Venkatasubramanian Seffner, FL

Just began the service with Choice. Customer service professional are friendly. Hoping for the best service in the future too :)

3 years ago

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Ana rimini Winter Garden, FL

Customer service was very good. Turn around time for the company to be sent out was great! The company that was sent was very helpful and courteous.

3 years ago

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Paulo Santos Carrollton, TX

The technician came and explained what the next steps would be and performed the work needed. So everything was worked out.

3 years ago

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Shirley Love Austin, TX

I have had Terrible experiences with Choice on every claim throughout the years. They don’t cover glass top stoves. They gave me less than half the cost to replace my washer. My refrigerator was missing the serial number, so they denied the claim. Gave half the amount to replace my dishwasher. If you have nice appliances, choice will not repair them. They will only give you a fraction of what it takes to replace. I’m so thankful that my contract is almost over. I would even rate them a one. Also it takes 30 days or longer to get your claim money.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Janiceccl OR

After many months of having a serviceman come to fix my refrigerator for the same problem and paying a charge each time for the same problem, I gave up turned in a claim. Now you have denied my claim and refuse to pay for a new fridge. your insurance is worthless. I have waisted my money and want to cancel my policy. Someone from your company called me and said they were emailing me a letter regarding this, and I never even got the letter.

3 years ago

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Art Kaplan Huntington Station, NY

The technician was very knowledgeable. He located the problem and said he needs to order the part and made an appointment to install the part

3 years ago

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Cee Cee Orlando, FL

Past two claims have been horrible as far as service. So many technicians complain about your requirements for them that are not fair to your clients. This last claim has made me decide to go with another company. I know you can’t please everyone but at least be consistent with your follow up and stop trying to resolve issues that has more than one complaint. PICK UP THE PHONE AND HELP!!!!!!!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 4th, 2022

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Gilbert Barragan

The representative was very helpful in explaining my different options available to me and even got me senior citizen discounts. I am very satisfied.

3 years ago

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Kathy Lacy Dallas, TX

Until this last experience I loved the response and complete help I received. This last time has been completely different and I have had to refute the claim!

3 years ago

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Lloyd Wilkinson Riverview, FL

this is the 3rd time I paid to solve AC problem $225 and no solution. How maany 5times to I have to get a tech to solve this problem. Th last one has given the best solution but no replay from Choice or him since Monday 7/13

3 years ago Edited June 16, 2022

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Leonard Etlinger Worth, IL

They will do anything to deny a claim. My heating system (gas boiler) broke down. First they said it was caused by a power surge or outage and would not be covered. I have a Ting monitoring system by Whisker labs that shows that there was no outage or surge. Then they said it was caused by improper maintenance and would not be covered. I ended up paying a substantial amount out of pocket to have my heating system repaired.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Apr. 13th, 2022

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Tom L Philadelphia, PA

I am totally unhappy with the service I am receiving from from Choice Warranty. I had my claim denied because Choice Warranty claims the part is still cover by the manufacturer’s warranty. The service engineer that came out was great. After the engineer contacted the manufacturer and verified that the part only has a two year warranty. I also contacted the company who installed the furnace and they also verified that the warranty for the part was expired. I am still waiting to be contacted by the claims manager.

3 years ago

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jerry perrin Edinburgh, IN

I greeted professionally and courteously. The representative was very helpful in explaining what is covered amd the cost.

3 years ago

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Tyrone Myrtle Beach, SC

Trying to talk to a rep,was almost impossible,on my first four attempts.Once, I spoke with a rep, it was smooth sailing, from that point forward.

3 years ago

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Cynthia Ricci Queens, NY

Dryer and oven had issues at same time. Called Sunday night tech came Wednesday He was very good and very thorough Very pleased with his service

3 years ago

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SuperConviction Decatur, AL

Choice home warranty is fast in service, easy to make a claim, and light on the wallet. By far the best experience I've had with insurances!

3 years ago

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Tessp Commerce, TX

We received a call within ten minutes of placing a claim online. The contractor called us within the hour. So far great service!

3 years ago

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David Wheadon Hot Springs Village, AR

Terrible first experience for both us the homeowner and the Arkey Locksmith business technician. Communicating with Choice warranty was extremely time-consuming and difficult. Hold times when transferred, and dropped calls, limited work authorized, and understanding verbal conversation was frustrating.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2022

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Vadim Orlov Kearny, NJ

Stay away. Awful service. Actually, no service at all. Each time I had to beg. They hook you up with companies that usually have 1 star rating. You’ll be waiting for parts for months. In the end they will pay you small fraction of what your appliance costed you. Plus they’ll be dragging their feet with sending you a check. They paid $300 in my case for a broken fridge. $85 deductible plus I was paying $56 monthly. After 3 months of waiting my check got diminished to $132. So I got $47 in the end. Was it worth it ? You decide. Good luck !

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2022

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Elizabeth Lysaught Dacula, GA

Very fast response! I was so surprised that a technician was at my house so quickly. Very professional and knowledgeable tech.

3 years ago

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Harriet Ross Houston, TX

I've only had to call CHW once but that experience was very favorable. I placed my claim online and the technician was out the very next day. So far so good.

3 years ago

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Roderick Giddens Englewood, TN

Choice home warranty is a terrible company. They have almost no companies that will work with them in my area. I have placed 3 different claims with them and they have denied repair on each of them. I'm extremely dissatisfied with this company. We invested over $600 for nothing in return. That's money I could have used to repair the things they refused to repair. I will never use them again and will discourage others as well.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Apr. 13th, 2022

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Ben Dis Bentonville, AR

YOU have been aware that I had a leaking frige since 2/21 now we are in APRIL. I am going to seek a legal action since you are taking this lightly. I have communicated with you more than enought . All I get from YOU is sorry for the inconvenience. Water in the floor have caused slipped and fell and injury and damaged floor title. DO I NEED TO HIRE A LAWYER FOR YOU TO I UNDERTAND THAT I NEED YOUR commitment to your business?

3 years ago

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Bess Wilfong St Louis, MO

They have a prompt response rate, but after the waiting period for the repair person, they twice have said they cannot perform the repairs due to limitations. So I was out $68 for each visit and still had to do the repairs on my own.

3 years ago Edited August 24, 2022

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 13th, 2022

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Mike Mesa, AZ

Choice Home Warranty took care of our appliance issue immediately. The contractor they sent out was courteous , knowledgeable, and efficient.

3 years ago

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Dominick Nicholas Longo-Luciano Sr Desert Hot Springs, CA

Issues with getting authorization for the vendor to complete the service work. It's been 10 days since I placed the claim. The vendor wants a break down of the authorization. Ridiculous!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Thezim Boynton Beach, FL

I call they come and fix. Longest wait is for parts. Very nice man second time here First time fix’s AC works perfect

3 years ago

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Gail Irvin Atlanta, GA

I’m still waiting for information on repair of my unit. The service guy can out quickly however that was all . He looked at it and said it he repair it he will be back in 30 days cause it is going to go out again.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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jeanette burdette St. Petersburg, FL

One word GREAT. All you have to do is call them and they will have you appointment Thank you so much So glad I changed to Choice Home Warranty

3 years ago

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Don brenner Hightstown, NJ

My 1st experience was great. 2d time terrible. Can’t get anyone on phone who speaks English well and can tell me how much a repair will cost. 45 minutes on the phone yesterday with 5 different people and still no answer

3 years ago

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Randall Aramburu Roanoke, TX

You refused to pay for work that was recently done at my house under claim #151366009. The work that was supposed to be done was for removal of stoppage in my kitchen sink. The plumbing company had to clean out the clean out area outside the house to prevent/solve the problem. This is year 4 of my contract with Choice and I won't be renewing or recommending this company.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 23rd, 2022

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Neil A. VerHagen

I’ve deal with some other warranties in the past because I am a realtor and I have heard a lot of bad comments. I gave choice a chance and I have been very satisfied. I have been recommending them to my clients. They’re easy to contact. They get back to you. They keep you informed. It is very efficient.

3 years ago Edited January 10, 2024

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Aaron Tombrella Prosper, TX

They are quick to process a claim, and have chosen EXCELLENT repair companies. Highly recommend, if you are looking for a Home Warranty company.

3 years ago

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Sean Faby Chandler, AZ

I paid $551 for this warranty only to have them give me only $246 for a new dishwasher! Ridiculous. What is the point of me paying all that money? And how does this entice me to renew? If they would have replaced it for a decent amount then I would renew but this was a waste of money

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Claudia Mull Cordova, TN

What I like about choice warranty is the quick response time for a technician to set an appointment and how they keep you informed about your claim.

3 years ago

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Bob Saint Paul, MN

Very dissatisfied with urgent requests. Choice home warranty has not been able to expedite service calls to fix a hot water heater or repair a refrigerator that is not working. Repairs were scheduled out from 2 days to weeks. They have not “replaced” but rather said they will send 1/2 the value for replacement in a month.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 15th, 2022

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Derek Diggs Alvin, TX

Choice Warranty has crafty wording in their contract that allows them to offer a replacement value at an imaginary price that the customer has no access to. Therefore, they are NOT replacing my appliance they are offering me close to 50% of the value/cost of replacement and I am left in the position of having to Spend hundred of dollars to get a comparable appliance. Their explanation was scandalous. I can not recommend them after this experience and we have THREE policies with them for three of our properties.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 15th, 2022

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Mary L Brown Greenfield, IN

What I like most about the company, in most cases, the response is quick. What I don't like is having to do a request online.

3 years ago

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JoAnne Calton Williamsburg, VA

Prompt response to my workorder. Person who was dispatched was on time and courteous. Did a great job of diagnosing the problem and resolving it.

3 years ago

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Ike Ortiz Surprise, AZ

Difficulty in talking to a real person on the phone so I resorted to making an on-line request. This was easy and quick.

3 years ago

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