Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Tony Rodriguez El Paso, TX

Service is exceptional! As this was my second claim, both were seamless and the repair technicians are knowledgeable and helpful.

1 year ago

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Timothy Sheffler

The tech was fabulous. Then Choice gave me the option of accepting a low amount of cash to replace my dishwasher ($200's) or have them replace the dishwasher. My mistake is I trusted Choice. I then found out a replacement would cost in the $400 range + $50 to deliver + $200 to install. And it had to be through Lowes. No option. This is my last transaction with Choice.

2 years ago

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808lovelle

I’m so happy that I was able to get my garage door fixed on a timely manner. Thanks to Choice Warranty for making my experience yesterday, great!

2 years ago

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Denard Springle Manassas, VA

This call went well and your call center does and excellent job. But if the call requires more than a simple fix I have found there is a reason the call is not serviced.

2 years ago

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Tresa

Very helpful. Excellent service. Still having a problem with my refrigerator. Getting a build up of ice inside of the refrigerator now.

2 years ago

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Mayo Edghill Lake Hiawatha, NJ

Excellent communication, professionalism, attentive listening, and sound explanations of problem resolutions. Regards, Mayo A Edghill

2 years ago

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bonnie bryan Greenville, NC

pleasant to speak to explain everything to me just started with this company hope everything goes well will update later

2 years ago

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Wilson Alexander Hampton, VA

The service was great, on time and with great respect from the technicians. They can in found the problem had it fixed in no time.

2 years ago

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Tami Sanders (Tamjo)

They didn’t cover replacing my pipes even though it wasn’t caused by what they thought it was. That’s why I pay them to cover everything. Cost was 3300. Too! Very upset!!

2 years ago Edited February 8, 2024

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Clayton Roberson Jr Atlantic Beach, FL

Very professional service and very knowledgeable about the issue that I was experiencing. Called ahead and on time for service.

2 years ago

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Juawana Kinnard Cincinnati, OH

The company come home warranty doesn't hardly pay for anything. When they do, they only pay for part of the service . When they replace items, they only give you partial funding. They suck.

2 years ago Edited February 15, 2024

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Blair Payne Naples, FL

We're early in the process. Getting claim number and scheduled repair appointment was easy. Customer service rep was courteous and knowledgeable. Awaiting repair...

2 years ago

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Diane Scott Fayetteville, NC

Resolution team is always so nice and professional. They always seem egar to help and make me feel like a valued customer. Kudos to them!!

2 years ago

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Tammy Ambers Denver, CO

My heater went out during one of the coldest days in Texas. I made the report at 8:00 PM, and Choice had a technician at my home by 10:00 AM.

2 years ago

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Jason Chute

I have filed 2 claims, one took 16 days to get a tech, over that time period they assigned it to 2 unqualified tech (one did not work on gas, the other did not service the brand). Currently, I am still waiting for a tech to be assigned to a no hot water. The claim was put in on Friday morning and as of Monday evening still no one has been assigned. At best, this company is a joke and at worst they are a bunch of crooks and scammers.

2 years ago

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A.D. Thomas Milton, FL

They keep changing the contractor even when the contractor is telling us they can get the parts then they want us to pay a separate fee for getting new contractors and they won’t approve the contractor to fix issues it’s been going on for over a month and now we have to leave town for cancer treatment and they want us to re-open a claim when we get back and pay again for them dropping the ball not us and when we reached out to customer service they were extremely rude and keep telling us that’s just how it is, this has been a extremely bad experience and do not recommend to anyone else.

2 years ago

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RAYMOND Los Banos, CA

2 years ago Edited February 6, 2024

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Lawrence Las Vegas, NV

Since it was determined the thermostat needed to be replaced, I wanted to install a new one that can be controlled remotely with me willing to pay the difference for the upgrade. I was told I can’t do that even though CHW would not have to spend a dime more!!

2 years ago

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Johnna Cormier Lumberton, TX

The gentleman I spoke to was very cordial and explained all of our options very clearly. I will recommend Choice Home Warranty to all my friends!

2 years ago

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Jackie Williams

Polite and respectful approach from the technician. He explained the process; what and why he would be making the recommendation that he made.

2 years ago

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cheryl okuboye San Diego, CA

Not approving claims, I was warned by friends how claims get denied frequently, and how long to get items replaced, but I thought it was a good deal, and my appliances have been in good working order, I am very dissatisfied with how long it takes to speak to someone from choice in claims, and denied for my claim. I should have listened to my friends,

2 years ago

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John Las Vegas, NV

Technicians arrived on site. Assessed the situation and proceeded to change my water heater. They did a very good job.

2 years ago

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Kathleen Hoffman

The company was very responsive to us and a technician called us in a timely manner. Our refrigerator is now working properly!

2 years ago

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barbeara13 Louisville, KY

There was a timely response and resolution to my claim review. The claims reviewer was professional, pleasant and helpful.

2 years ago

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Lee Klein

After Submitting a claim for a refrigerator repair, we received a call from the service company within the hour and had an appointment scheduled within a couple of days.

2 years ago

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Christa Norton Oklahoma City, OK

Made a plumbing claim. Due to representative miscommunication, I was canceled by the plumber. I was never notified. Called plumber. He called CHW and everything worked out.

2 years ago

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Rashelle E

Love the responsiveness of choice home warranty-customer service is great but some of their contractors have limited flexibility or communication struggles

2 years ago

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Adam Chesterfield, MO

Response was very quick and plumber that was hired was very helpful and was able to resolve the issue in a quick manner.

2 years ago

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Lorna Lake Havasu City, AZ

I am disappointed with choice home warranty. When I had to use it my tech could not get through to them to get the ok to repair my garage door opener. The phone would ring and then hang up he tried five or six times then called me and I tried calling and was hung up on too so I told him to go ahead and fix the garage door opener and I would file a claim but when I called and finally got a hold of customer service they told me I would not get my money back.

2 years ago

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Greg Riddle Naples, FL

the two men who came out did really good. they had a few issues but i was happy with the a/c working again. now the furnace doesn't work???

2 years ago

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zhenyexu

They found crack on my heating system. It takes them only few days to approved replace a brand new system. It is truly great service.

2 years ago

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Abelard garciarce Zapopan, JAL

I like the service that they in the last 2 claims, just the first one the response was very slow and I needed to fix the air Conditioning quickly because It was summer

2 years ago

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Barb Cervi Ashville, AL

My claim for a replacement of a hot water heater was denied because it was an 80 gallon tank and they only cover up to 75 gallon tank . I’m not asking for an 80 gallon tank. I’m asking g for a 50 gallon tank, which would be less. I’m not asking to go outside the policy limit. The leaking hot water tank was installed when the house was built and I did not have a choice. As far as I know, an 80 unit tank leaks the same as a 75 unit tank; the only difference is 5 gallons and I’m asking to be replaced with much less than the policy limit.

2 years ago

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Roger Denver, CO

Was told by agent when I bought the policy that normally there was a 3-8 hr. for the issues 2 B fixed. However, the plumbing company U sent out were remarkable.

2 years ago

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Evelyn Thomas

He was polite, professional, as well as technically proficient . It was a great experience. He had me up and running, very quickly.

2 years ago

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Evelyn M Okatie, SC

My technician was wonderful and I would use him again or recommend him to anyone. Unfortunately, Choice did nothing to help except make the introduction. In fact, Choice has been a huge headache with regard to everything. As a Realtor, I'd think Choice would do whatever they could to impress, considering I could be a source of additional business. Choice cares only about collecting their premiums and dodging any financial responsibility in any way possible. One of my technicians recommended American Home Shield!

2 years ago

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Bryant Autry Fayetteville, NC

The representative took their time out to assist me and ensure that they valued me as a customer by saving me some money!

2 years ago

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Jason lutsey Mesa, AZ

This is the worst experience I have ever had with a home warranty company. I was informed that each claim will take two visits before the issue is resolved. For my first claim, I will now be taking three days off work to ensure I am here for the 4-hour window that provides me for the service call. Even though I purchased the most expensive warranty from Choice, and the plan stated, “all parts and service are covered,” it’s not after several calls still no help or resolution. The service company that came to the house to diagnose the problem was great and explained the needed steps.

2 years ago

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Susie Tusa Myrtle Beach, SC

I was Very impressed with the vendor that came out to service my oven. I have NOT been happy with CHW for the length of my contract. They Don communicate well, they don't understand most problems, & rarely uphold the written contact.

2 years ago

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Hh Farmington, MI

I have been with CHW for 5 and the service has been getting worse by the day. I recently filed a claim for a broken heating system it took them over a week to repair it and I live in a n extremely cold area with little kids. I even contacted management via email and no one acknowledged it! I definitely don’t recommend them you are better off saving your money and hiring your own technician

2 years ago

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Susan Easter Milton, FL

Some peace of mind, but there is a lot that is not covered and you get stuck paying a service fee. There should be a way to have better clarity about coverage (example - flow chart). Slow response times.

2 years ago

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Mar Sarasota, FL

Repairman came today. He was outstanding. He patiently reviewed the issues physically with the Freezer Door on the Refrigerator. Great Service

2 years ago

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Benson Yonkers, NY

What I thought was covered and actually is there is a major gap regarding modifications to pipes etc.. The cost of that was equal to the cost of the hot water heater if not more.

2 years ago

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Ruby Sheffield

The electrician was extremely knowledgeable and took care of the issues. He left the area where he worked neat and clean.

2 years ago

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Billy Roscoe, TX

After finding problem Choice Warranty acted quickly and dispatched a repairman pretty quick and resolved the issue in a timely manner

2 years ago

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Catherine A Abram Columbus, GA

The agent Bryant did not quote me. The price that he charged me for it was supposed to be $49. After he went back and got me a discount. But he charged me $495. And we spoke a long time to make that clear. He did not say $495. So I have requested me a refund back to my account. It has caused me a lot of pain to pay those overdraft fees that was for the overdraft of $495. I have two $35 that I need to clear with the bank for the overdraft that he charged me. I am a very unsatisfied customer and. I am wanted my full refund back. I will be reporting this to the better business bureau

2 years ago

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Lynn Maxwell Crestview, FL

Filled claim online. Appointment was set up with repair company and part was approved quickly for the repair to be completed. Quick & easy process.

2 years ago

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Hollyann Davis Dallas, TX

Choice wanted the plumber to cut into a structural are of my ceiling. Plumber said no they would not do that. So choice said they would not fix the area. Denied the claim and I had to pay 800 to get my plumbing fixed. It took over a month to get a plumber to even work on my flex pipe. Plumber was a good reputable plumber in my area that I trust.

2 years ago

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Vickie Wallcoen Pinehurst, NC

Shawn W, was very helpful, he took another look at what features my old range had and reevaluated the replacement voucher.

2 years ago

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Rich Brennan Richmond, TX

My hot water heater went out and choice had a tech to my house in 2 days. I am waiting for them to approve the repairs and will write another review after that happens.

2 years ago

Choice Home Warranty Reviews