Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Sreenivasa Dharmavaram Chicago, IL

Whenever I had called on warranty issues the service was always delayed and even if I get the response back it was declined citing some stupid reasons. Hence I decided not to renew. I was initially so happy that I got the warranty but it was all full of empty promises

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 9th, 2022

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regina screnci Sewell, NJ

Al was very good at every aspect about the plan. He explained and did answer all my concerns. It was a pleasure talking to him.

3 years ago

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Kevin Mccafferty Collegeville, PA

All I ever do is pay my monthly fee and deductible for the technician to find some obscure reason why it is not covered. This happened almost every time. It is a scam. I am supposed to be an expert on all my appliances to determine if they are covered. I am extremely dissatisfied with my experiences with CHOICE and will definitely not recommend your company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 3rd, 2022

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demarco smith Houston, TX

Tech was awesome..the voucher you gave could have been higher seeing we pay monthly, so it should have covered the whole amount of the appliances u have to replace..just my opinion

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 3rd, 2022

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arnaud berthelier Cleveland, OH

Terrible,I call for a problem with my ceiling fan they sent an AC tech afraid of hight without tool or clue the reason he showed up for Now they want to charge me for the rental of equipment needed for the repair ( ladder or scaffolding) how about sending an electrician with proper tools and qualifications to do the job. It is like sending a plumber to fix an electrical issue. The company they contract take any job and your money but are not capable to do the job . You pay them to fix your problems and they create more for you. Would definitely not recommend

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 3rd, 2022

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arnaud berthelier Cleveland, OH

Terrible, a scam ,I call for a problem with my ceiling fan they sent an AC tech afraid of hight without tool or clue the reason he showed up Now they want to charge me for the rental of equipment needed for the repair ( ladder or scalfolding) how about sending an electrician with proper tools and qualifications to do the job. It is like sending a plumber to fix an electrical issue. The company they contract take any job and your money but are not capable to do the job . You pay them to fix your problems and they create more for you. Would definitely not recommend

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 3rd, 2022

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Ron Lee's Summit, MO

The agent (Cynthia) was very knowledgeable and courteous. She answered all of our questions and provided options for us to consider.

3 years ago

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Thomas Heckel Albany, NY

Hard to write a good review as all the claims we tried to use were totally useless as you sent people who did not show up or did not even know they worked with you? it has been a horror show. very first request we had to fight with your rep to get someone to fix a leak in our refrigerator. we were only in the home two months but had no idea how old unit was so you said sorry we cant cover it for some stupid reason. so why was it covered item when it was not by your standards. a few other incidents also occurred that were just unacceptable.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 3rd, 2022

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Rajendra Kumar Great Falls, VA

as soon as filed the report of non functional furnace the company was able to scheduled the technician to come over next day.

3 years ago

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Vincent DeSanto Yokohama, 14

We are so happy we chose Choice Home Warranty when we bought our home. Good communications and fast service. The best coverage we found.

3 years ago

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Kim Martin

Tech was confirmed for appt and arrived on time. He was very professional and answered my questions and gave me lots of information.

3 years ago Edited April 1, 2024

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John Russell Little River, SC

Create a claim and sit back and relax. You can be sure the best qualified technical folks will show up quickly and solve your problem

3 years ago Edited August 30, 2022

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Andrea Lyons Dallas, TX

I have never received a call or email letting me know if work was approved or not. The company came out and broke holes in the plumbing lines where the put holes in the ground. No one gave them permission to do that. They were just supposed to unclog it. I had a local plumbing unclog it within ten minutes with ballon. We had to repair the damage done by the other company. I will be calling my realtor and tell them to find other warranty company for future sales.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 23rd, 2022

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Roger McCartney Essex, MD

I contacted CHW on Friday about my dryer not heating up to dry the clothes and the had a repairman arrive by Monday. I am very satisfied

3 years ago

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Demorris Gbadebo Aiken, SC

Just signed up with choice home warranty the person who helped me was very informative about your services patient and helpful.

3 years ago

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Erin Roosen Peachtree City, GA

Abraham is very good in representing all that CHW has to offer. We will continue to purchase home warranties for our clients.

3 years ago

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Ed Suffolk, VA

Just joined so I haven’t had any experience with your warranty. I’ll let you know more if there are any warranty claims. They sound good but we’ll see.

3 years ago

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Rosaland Odell Cordova, TN

The first experience I had with Choice was not the greatest. But they took the constructive criticism about transparency of their policies and the service is now great.

3 years ago

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Mick Gonzalez Parkville, MD

My very first time signing up for any home warranty and here my first claim gets rejected. After speaking with a case manager, things still didn't make sense to me but I'm sure she was just playing by the rules and these rules just seem so very specific. It just felt like Choice Home was finding any particular reason not to approve my claim. Sure maybe I just don't know how to read fine print but the rules just seem so strict. I really don't see a point of paying a $55 monthly and a service fee for something that they will not help fix.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 23rd, 2022

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Larry

I have used Choice several times this year and each time they were very responsive to my needs and had a service to fix my problem identified either the same day I contacted them and no later than the next day

3 years ago Edited January 10, 2024

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Nancy L Smith North Little Rock, AR

I just signed up for a new home warranty and got a very big discount. I am really happy about the ease of the experience

3 years ago

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Lucius Smith Wichita, KS

I was very disappointed in having to replace my hot water heater and then paying the $75 deductible (which I understand) and then having a "fee" of $455 on top of that. When I questioned same, I was advised it had to do with fees for such things as required inspection and licensing. I checked with City and learned neither was "required". We purchased the home warrantee to avoid unexpected costs related to our home maintenance. This was an unexpected fee and led to our disappointment.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 18th, 2022

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Julie Rockwall, TX

I have had 2 claims that can’t seem to get taken care of.. an appointment is scheduled and then cancelled. I’ve even called a company after getting an email from choice with an appointment scheduled and the company said they never heard from choice or have an appointment scheduled with me. When you call to choice sales answers immediately but when you get transferred to claims you are on hold for 20-30 minutes (due to Covid lol) and then typically call gets disconnected when you are put on hold after tell them what your issue is.. WORST SERVICE EVER! DO NOT BUY!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 17th, 2022

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Martin Honaker Greensboro, NC

I called and filed my claim and they sent someone out the next day. The technician was very nice and new what he was doing.

3 years ago

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Lisa Stout Denver, CO

for some reason a customer service representative set up an account on the house i am buying and the house i am currently a renter - then choice cancelled both - i spent 45 minutes being transferred around until i was able to" butt" in to tell an Agent to NOT transfer me again. hopefully i won't have this same issue if i should need to file a claim.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Kelsey Christenson Orem, UT

You continue to contact me telling me that my warranty is almost expired, when I have called you multiple times and told you that was just purchased a couple months ago. It's very annoying.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 15th, 2022

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Jean McKelvey Tucker, GA

Two claims have resulted in multiple visits by inferior technicians, refusing to replace a 43 year old furnace unless I paid $2200 in non-covered costs and another claim resulted in a tech from a relatively unknown company working on the unit twice without fixing it but charging me $350 in addition to the service fee. 4350

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 15th, 2022

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Flavio Tena Palmyra, PA

the time frame to resolved most of my claims except for the last one was to long, insuficient number of technicians available, except for the last claim, they wont cover 100% of the repairs

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Alan Reighn Kutztown, PA

The process took longer and was more frustrating than I thought it should have been. Also, had I not declined the original settlement offer, I would have received far less than I was due.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Terry Griffin Wilsonville, OR

The technician that was sent out was great, very professional and courteous. Up to that point my dealings with choice was anything but pleasant. I asked several times to speak with a supervisor and was not given a supervisor I was told they were too busy to talk. I am not happy with choice in the way they handled things. I am going to another company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 10th, 2022

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ILITHIA M MORRIS Dallas, TX

Too many immediate calls, same day as signup, from three (3) other individuals trying to sell up a security system, this was very annoying and had me wondering if I made a mistake leaving ARW.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 10th, 2022

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Joye Antelope, CA

I was very upset with my current home warranty company and spoke with Choice. They calmed me down and gave me an outstanding Home Warranty. I'm so happy now!

3 years ago

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Gregory Heisey Alamogordo, NM

Choice Home Warranty gives lousy service. I submitted my claim on January 1st for a non-working refrigerator and the work was finally awarded to the technician on February 7th. I messaged and talked to supervisors too many times to count before the work was awarded. Still don't know when the work will start since the technician has to deal with the compressor manufacturer since it is covered by it's own warranty. Way too long to be without a refrigerator!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 10th, 2022

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Terika Parrish Memphis, TN

I do NOT know where to begin…. The dishwasher… dryer….or refrigerator! Just know it was almost 5 months with no dryer…… just different techs… who quit due to non payment on Choice end. My fridge was serviced and they tech replaced a part only for another tech to tell me that wasn’t the issue. I will be happy once my appliances are working. The last tech was amazing though. He was very informative and honest!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 10th, 2022

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daysi arana Frederick, MD

I wanted to get a quote which is fine, what I did not appreciate is the amount of calls I would get daily. I for one did not like that. Once someone has the information, they will decide when to get warranty.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 8th, 2022

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Dollie Thomas Louisville, KY

Very knowledgeable and informed me of the many programs that I was eligible for. Wasn't pushy on trying to sell anything, very nice salesperson.

3 years ago

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Jeanean Belk Bridgeton, MO

You really don't want my review. I'm still mad about last summer, when it took two months to get my dishwasher fixed and it still isn't right. The first repairman expected that I'd need a new dishwasher, but he was unreliable in coming when expected and when I got a second, very nice repairman, he did the best he could, but, while the dishwasher washes somewhat, it doesn't dry at all.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 8th, 2022

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Benita Baber Ft. Washington, MD

Superior customer service made by Jennifer. Her expertise and patience was remarkable, thank you so much Jennifer for taking my call.

3 years ago

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david Bobst

Dishwasher went out and tech told home warranty it needed replaced they offered me 250 dollars and that I would not receive it for 30 days that's a long time to go without a Dishwasher

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 8th, 2022

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Robert Botts Walworth, WI

This was my first time to use Choice Warranty. Apparently, the slick salesman failed to tell me that you replace appliances at wholesale prices. Now, if only I could purchase a new washer for a wholesale price. How absurd. Your warranty states that you replace at your lowest cost. Very unfair to use wholesale pricing. I feel that if the lowest cost offered to you should be at retail. I am very unsatisfied at the take it or leave attitude of your appeals service.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 8th, 2022

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Jackie Patrick Fairhope, AL

Well I wished I had never gotten the home warranty. My heating unite went out and they are not going to fix it gabe me some mumbo jumbo about wear and tear, of course it has we at and tear it is not new. I told them all my stuff was old they said no problem. Well guess what it was a problem. I wish I could get my money back because I need it to go towards a new unit

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 3rd, 2022

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Lana chaffin Bryant, AR

Choice scheduled the technician and they were out and all fixed within 48 hours. Very helpful on all ends of situation.

3 years ago

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Sheila Alexander Clinton, MD

Again I could not use your service because of a loophole in the contract so I can’t give your service credit where credit is not due! The tech was helpful on telling me what was wrong.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 3rd, 2022

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Bob Dorrah Columbia, SC

I was impressed with the company representative. They were very helpful and very informative as well as willing to provide the best benefits available

3 years ago

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Bob Harris Salem, OR

I have had Choice home warranty for years and had several claims. They are always handled quickly and efficiently. I recommend them to anyone.

3 years ago

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Matthew Planer Scottsdale, AZ

Terrible Customer Service. Actually hung up on me and requested credit and cancelation for a service I had canceled 9 months prior. Tell me how I can cancel, get weekly phone calls asking me to come back, not get charged for 9ish months, and then only receive partial credit and cancelation after being hung up on by Employee. Never use this company. They do not care about their customers, they only care about pinching pennies.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 31st, 2022

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Derek Nelson Lillington, NC

It was very easy to submit my repair request. They responded swiftly and kept me informed on status of the appointment.

3 years ago

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bijesh shrestha Grovetown, GA

Scam artist. Sold me 3 year policy for two places I own. When it came to make a repair on the AC unit, they went through every trick to deny it citing catastrophic failure on the AC unit. That's why I bought the warranty. To cover for unforeseen circumstances. Thank you claim adjuster Nevada Rivers. U did your job. Now if I can warn everyone to stay away from Choice Home Warranty.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 31st, 2022

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Jocelyn Walters Minneapolis, MN

All I wanted was a home warranty for a year. The representative kept trying to upsell me. I told him over and over again that i wasn’t interested in anything more than a year because I wasn’t going to commit to a service for multiple years without any experience with this company as a first time customer. I asked, “are you listening to me?” And he got very aggressive and rude. He even gaslighted me like I was being irrational for telling to stop. Such a horrendous experience! Just awful. Ugh.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 31st, 2022

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Kevin Schwartz

Your service is incredibly difficult to deal with and slow in dealing with claims. I submitted a claim and it took two weeks for your team to find a contractor only after I had called to complain. While I was waiting for CHW to find a technician to do the work (it was subzero temperatures without working garage doors) you did mange to send me over a half dozen offers to extend my service. I would not recommend CHW.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 31st, 2022

Choice Home Warranty Reviews