Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Sharon Spicer Zephyrhills, FL

Thay have always done things right away.

2 years ago

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Terri Cumbie Joanna, SC

They have been prompt everytime I have needed them.

2 years ago

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Joseph Denby Middletown, DE

After several weeks for the technician to come out for my refrigerator they tell me it's not covered

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 24th, 2021

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Verified Customer

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Courtney Chester, SC

Avon representative comes out are being denied affixing everything what is the purpose of having an insurance and it don't cover it

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 24th, 2021

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Verified Customer

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Dagmar Adams Cave Creek, AZ

Handled recent claim very easy and quickly

2 years ago

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Donald R Lewis Goldsboro, NC

Low service fee. Refrigerator has been repaired.

2 years ago

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Maria North Las Vegas, NV

Quick responses and customers come first

2 years ago

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David W Smith Jr Chicago, IL

They resolved my issue in a fast and efficient way

2 years ago

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Jeff Sturgis Greeneville, TN

When something breaks down they react quickly

2 years ago

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William Mandigo Oviedo, FL

Contractors providing service have been outstanding

2 years ago

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Kathleen Leland, NC

Anderson Air was excellent and fixed my ac.

2 years ago

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MaryJo and Jack Bishop Honesdale, PA

Found a trustworthy company for our repair

2 years ago

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Lori Rimlinger Gatesville, TX

They respond quickly and make good on their services.

2 years ago

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Michelle Nova Orlando, FL

There were some issues with my A/C repairs during Covid by they were resolved.

2 years ago

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Kerstin Carswell Evans, GA

Great customer service, fast service, great value

2 years ago

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Selena Derby, KS

I’ve used the warranty twice. Once for the air conditioning and the other time when the water pipe flooded my basement. The first incident was very bad because the person cancelled like thirty minutes before he was supposed to be here so I was without air conditioning for like 2 days. They had to resubmit the claim. It was another 2 days before someone was here. The second time, it was very quick. They got someone out within 4 days.

2 years ago Edited January 10, 2024

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Verified Customer

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Pamela Henderson, NV

The service guy that they sent out was very courteous and very nice and very informative. He knew exactly what was wrong. He didn’t have the part because my fridge was newer than he was expecting so he had to order parts. He came back a couple of days later and had it fixed in 10 minutes. Customer support was pretty quick to respond to my incident. It happened on Friday but they didn’t come till Monday but that is understandable.

2 years ago Edited January 10, 2024

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Diane Denham Springs, LA

American home shield didn’t help me when I needed them. I had them for five or six years. I went three years without a home warranty but I then decided to get Choice. I have only used them twice but both people were wonderful. Their office kept me posted on everything. It took two and half weeks to get the part for the dryer. I realize with covid everything is moving slower. They did what I needed them to do. It was very pleasant.

2 years ago Edited November 16, 2021

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Mohammed & Fauzia Ballwin, MO

Good quality service at a reasonable affordable price. They are the best company in the United States. They are doing a really good job. I’m satisfied. I love it. I would recommend them to my friends, family, neighbors, and all U.S citizens.

2 years ago Edited January 10, 2024

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Barry Tomball, TX

Based on my comparison shopped, they offer a better value. I’ve used it once when the air conditioner went out unexpectedly and the other time about a week later for the garage door sensor. The company showed up and performed their service and all went well. I fill everything out online. I had a appointment scheduled in 15 minutes. This is my first time purchasing this kind of product and so far I have pleased.

2 years ago Edited January 10, 2024

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Michele Windsor Mill, MD

As far as money they have one of the lowest prices. The quality is great. I needed it for my dishwasher and washing machine. The part for the dishwasher wasn’t available so we had it replaced. That was pretty good. The tech did a great job looking at it and telling me what needed to be done. It is one of the best home warranties. I love it and I tell everyone about it.

2 years ago Edited January 10, 2024

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Michael Kings Mountain, NC

Great communication. I am very happy and pleased

2 years ago

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Larry D Drake North Charleston, SC

Ease of doing business. Quick reaction to my claim

2 years ago

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Sammy D'Amico Dallas, TX

Fast and on time and did a tremendous job

2 years ago

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Gregory Cummings Lorton, VA

Great customer service from the assigned contractor

2 years ago

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Ricky Foster Whitehouse, TX

Service was very quick and performed very well

2 years ago

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Tina Pickerington, OH

I appreciate the fast response to my service request.

3 years ago Edited February 1, 2024

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William Fortville, IN

Very responsive to request for service. Best value.

3 years ago

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David Clayton, NC

I am not happy with the rate increase and that I had to call back three time to use the warranty.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 16th, 2021

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Carol Durosseau New Orleans, LA

Same day service. Great all around service.

3 years ago

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Katherine Bruce Murfreesboro, TN

No hassle claim and excellent customer service!!

3 years ago

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Linda Felton Zionsville, IN

Professional, on time; good communication !

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 11th, 2021

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Verified Customer

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Malika J Mason Mc Keesport, PA

After submitting a claim for my furnace nearly two weeks ago the issue has not been fixed and I have been without heat

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 11th, 2021

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Verified Customer

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Michael Samuels

Easy to file a claim. Always get a quick reply to when the repairman will be at the house. Every repairman has been first-rate.

3 years ago Edited January 10, 2024

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Robert Vogt Newton, KS

Reasonable price premiums and quick response

3 years ago

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Rosa I Albarez Laveen, AZ

0 hassle, affordable and low cost copayment

3 years ago

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Rosy Evelyn Colorado Springs, CO

Easy process for services claims, constant updates

3 years ago

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Clarissa Smith Dallas, TX

Fast, reliable and quality workmanship of their technician.

3 years ago

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Martie Jackson Valrico, FL

respond quickly and don't try to upsell me

3 years ago

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Kirfred Watkins Marksville, LA

Making a claim can be difficult but response time has been rather quick.

3 years ago

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Jan Gojko Fayetteville, NC

Very effective, professional and responsive to our claims.

3 years ago

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John zeitler Las Vegas, NV

Service person was knowledgeable and efficient

3 years ago

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Nathaniel Cypress, TX

Except for a few glitches the service has been pretty good.

3 years ago

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Ramon A Adger Spring Hill, FL

Reliable service ,really work hard to resolve problems

3 years ago

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Walter brown Mabank, TX

Good customer service provide service in a orderly manner

3 years ago

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Juanita Melancon Opelousas, LA

Hard to reach by phone it's been about 6 weeks since I filed a claim and I'm still waiting for a pay off

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 10th, 2021

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Verified Customer

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Melissa Lilly Las Vegas, NV

Fast response to problems with excellent local service!.

3 years ago

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Sharon Saxon Florence, KY

Great! Loved experience ! Excellent customer service

3 years ago

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Mitesh Thakkar Allen, TX

Always on top of providing best possible customer service.

3 years ago

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Randal Fridss Johnson City, TN

With a heating problem or a plumbing problem which could be an emergency it takes days 2 weeks to get the job complete

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 11th, 2021

Choice Home Warranty Reviews