Choice Home Warranty: Read 49,359 User Reviews From Real Homeowners

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Susan E Cottrell Cocoa, FL

There should be some expedited home repairs...like toilets clogged, health hazards and there was none. No one seemed to care.

4 years ago

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Renee Kennedy Bowie, MD

I have had issues with getting things fixed or replaced. Supervisors were rude and unhelpful. I still have an issue and have not had it resolved. Will probably go to BBB.

4 years ago

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joseph l giraldi Port Charlotte, FL

easy to deal with, reacts quickly to claims , sends reliable contractors

4 years ago

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Robert T. Murphy Dover, FL

professional in all aspects of customer service and follow-up.

4 years ago

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Linda Curtis Dallas, TX

They have always accepted my claim and repaired what was broken.

4 years ago

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Jean Haydon Fairfield, OH

Prompt, came at the time they said they would be. Efficient in doing repair

4 years ago

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Janet McClain Indianapolis, IN

Hoosier Comfort Air owner Doug did a great job. Very thorough and very nice man

4 years ago

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Olivia Yango Pearland, TX

They are quick to response to your request and show up professionally.

4 years ago

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LAUREL LAROCQUE Idalou, TX

THEY ARE QUICK WITH ANSWER AND SEND EMAILS WITH APPOINTMENT INFO.

4 years ago

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Dierra Morrow Norcross, GA

My repairs were approved within minutes of the contractor coming out

4 years ago

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Ross Wilhite

So far, when I have called for a warranty problem, they've handled in a very quick manner!

4 years ago Edited January 10, 2024

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Rachel Gross Denton, TX

I had a problem with my dryer and Sears came out the same day.

4 years ago

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Catherine Crossley New Bern, NC

They had competent servicemen take care of all of our problems!

4 years ago

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Carol A Coulter Tucson, AZ

Very good experience. Service people were courteous and very knowledgeable.

4 years ago

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Carolyn Cornelius Spring, TX

Techs were friendly and professional. Done in a timely manner.

4 years ago

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Maria Ascencio Romero Fredericksburg, VA

I had great experience both times I've needed to use my warranty

4 years ago

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Glenda Smdwra Lithia Springs, GA

Had a very nice and efficient young man that took care of my plumbing problem!

4 years ago

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Misty Hoskins Milton, FL

Very fast on my claim. Very nice man that came to fix the door.

4 years ago

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Anna Hawkins Atlanta, GA

Long wait for part, but customer service representative was professional and polite.

4 years ago

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Myron Bennett Columbia, MO

We had a good tech to do the work. But on larger projects, I might prefer my own dealer tech.

4 years ago

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Anne Benson Palmer, AK

Very helpful and I get to use expert local repair people that they contact for me.

4 years ago

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Randy Scott San Antonio, TX

Had problems with the 3 year old dryer. The tech that was sent out did a great job.

4 years ago

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Mike Wolf Scottsdale, AZ

My microwave has not been replaced. I want a new microwave to replace the old one that broke and could be fixed

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Verified Customer

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Sylvia Corpus Christi, TX

Carlos with Sears (A&E) was very knowledgeable and efficient

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 29th, 2022

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Verified Customer

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Patricia McDonald Junction City, KS

i called in a plumbing problem on 5-13-2022 a plumber came to my house on 5-26-2022 that was just to long to respond

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Verified Customer

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Becky pett Yakima, WA

Appliance could not be repaired. Replacement payment was half of the actual amount needed to replace it

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2022

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Verified Customer

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Elaine Tetreaulr Richmond, TX

CHW took too long to approve my claim and then would not honor the wishes of a very reputable service technician

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Joel Williams Grand Saline, TX

To wait over a month to have an 11 year old microwave is simply unacceptable. 11 years old and you choose to repair it OVER A MONTH later? We won't be renewing

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 29th, 2022

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Joanna Oliver

No help based on the expert technician. Untruths spoken by Azfar A who spoke down to me and over me. Requested meeting with additional case manager, he told me he was the highest level I could communicate with in your company. He called on a Sat when I was asked to use the calendly.com link to schedule an appointment for the following Monday. I'm happy to share all my documentation with anyone who will actually listen to me and speak truthfully.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Darnell Rio Rancho, NM

I had an emergency situation and they couldn't respond to it because they don't have the emergency plans I guess.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Vanessa Gulfport, MS

The deductible is higher than other companies. I filed a claim on my dishwasher. It's been about six months and it still isn't fixed.

4 years ago

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Anonymous Las Vegas, NV

Customer support people were very kind. A reasonable rate. Quality service.

4 years ago

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Ken Montgomery, TX

The most recent service that I got was excellent, but I've had mediocre service as well.

4 years ago Edited January 10, 2024

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Anonymous Primos, PA

My dishwasher went out and as soon as I called them they sent someone out.

4 years ago

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Philomenia Texas City, TX

It's easy, it's convenient. The customer service is good. I'm very satisfied.

4 years ago

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Viva Houston, TX

The technicians were very prompt and professional. Very positive experiences.

4 years ago

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Amy Garcia Columbus, OH

It was easy to start a claim and my A.C. was fixed within days.

4 years ago

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Susan Burke

I recently sprung a small leak in a basement water drain line....I called and within a day (it was not an emergency) an appointment was set up and repair was done....very easy experience!

4 years ago Edited January 10, 2024

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Verified Customer

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Rose Caraballo Blackwood, NJ

Because they were quick and efficient in getting my last situation resolved!

4 years ago

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Gayle Robertson Lubbock, TX

Great service , very timely. Service people were fantastic!!!!!

4 years ago

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Zaniya Ward Little Rock, AR

Fast service, and great contractors come out to get the job done

4 years ago

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Rosario S Fitch Colorado Springs, CO

Have only used them once, but they seem to have better contractors.

4 years ago

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James Gorman Lewisville, TX

Choice Home warranty covers more items than American Home shield great company

4 years ago

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Lizbeth Lavine Bloomfield Hills, MI

the staff is efficient to have the claims done in a timely manner

4 years ago

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Richard Emile Chaumier Houston, TX

Have had very few problems but the ones that I've had were cored promptly.

4 years ago

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A. Singer Naples, FL

every of my calls was answered and taken care of immediately

4 years ago

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Amy Suzzanne Drummond Yukon, OK

Because everything is taken care of immediately and professionally.

4 years ago

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Kathy

They are fast to get the correct people for the job.

4 years ago Edited January 10, 2024

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Vernita Muhammad Eden, NC

I get great service whenever I call for help with a situation

4 years ago

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Terri Coolidge, AZ

They were good and but waiting for a few weeks to get the glasses is a bit long

4 years ago

Choice Home Warranty Reviews