Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Jimmie Winbush Indianapolis, IN

The technician was a good guy who knew quickly what was wrong and was able to get the part and install same day. Thank you!

2 years ago

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Cynthia Simpson

Kevin was very helpful in explaining the different services covered. He was professional and patient and answered all my questions.

2 years ago

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Dalton George Dallas, TX

Poor customer service, not making sure the customer is taken care of. Refrigerator went out person came out look at told me wht the issue was said he get with choice home warranty and let them know. Home warranty got bk with me and told me they would be issue me a Lowe's card for 984$ that's not enough to replace wht I have so I had to complain abt so they decided to go up to 1111.99 again that want replace wht I have and top of that the funds want b available until January 6, 2024 and they came out abt Refrigerator November 30, 2023.

2 years ago

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Eric & Jennifer Protzman Roach, MO

Waited over 2 weeks for a contractor to make contact to schedule an appointment for repairs Had to then wait another month after repair person came to get parts and schedule another appointment to do repais.

2 years ago Edited January 5, 2024

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Carol Eastman Anderson, CA

They are very nice people to work with. We haven't had success repairing our dishwasher and are still waiting. Our dryer was fixed immediately.

2 years ago

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vs k Denton, TX

Many things are not covered and or limited coverage. Deductible keeps increasing every year and technicians mostly does not arrive on time and some times it took more than a week to get one which forced me to get it fixed on my own.

2 years ago

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Sandi Floyd Mitchell, SD

Daniel is incredible; he responds promptly and has had the patience to answer all my questions and concerns. He is amazing!

2 years ago

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oleg tsives HE

According to contract with CHW "'Upon request for service, We will begin contacting Service Provider(s) within 4 hours. You will receive the name, phone number, and appointment date and time upon acceptance of the request by a Service Provider. In some circumstances, it could take more than 48 hours for a Service Provider to accept the request." In my case it takes more than 24 DAYS!!!!! Reimbursement process not working with CHW, I contacted multiple HVAC companies and all of them agree to fix my Heating system, but refuse to work with CHW. Conclusion: Do not deal with Choice Home Warranty

2 years ago

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Ahsia Spencer

The technicians were great! They explained what the problem was, they fixed the problem, and they gave me tips on how to maintenance the appliance.

2 years ago Edited December 4, 2023

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Adam Ross Chicago, IL

My experience today was with your automated claim service while I’m still waiting for an assignment. The process has been easy and satisfying.

2 years ago

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Juanita Tinsley Upland, CA

The representative took time to explain the coverages offered and saw to it that I benefited from all promotions available.

2 years ago

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Karen Mattson Texarkana, AR

Anthony was very helpful with providing us with the information we needed to make a decision. He was most courteous and had a great attitude.

2 years ago

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Karen Charles-Miller Ashburn, VA

Service was received in a timely manner. The plumber was friendly, professional and respectful. The job was completed to our satisfaction.

2 years ago

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Danny Espinoza Chandler, AZ

The technician who came to my house was superb. I will only use the technician from New Gen air conditioning. He was a real pleasure. I will always use Pratt for my A/C needs

2 years ago

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Karen E. Ratti Sun City, AZ

The person I spoke with was very professional and very helpful. I signed on with Choice Home Warranty hoping for 'peace of mind'.

2 years ago

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Eki Ehigiamusoe Alpharetta, GA

Easy to make my claim and the technician was very responsive and accommodated my busy schedule. He fixed the issue promptly and efficiently..

2 years ago

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Steve Cannon Aztec, NM

CS Rep Kyle did a great job explaining the policy coverage and answering my questions. I was very impressed with the ordeal.

2 years ago

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LUHO Parlin, NJ

Technician was courteous and seamed like he knew what he’s looking at. Now we’re waiting for the parts and the full repair of the oven and stove.

2 years ago Edited November 20, 2023

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Nicole Leary

Terrible. It's been almost a month and three visits with them attempting to fix the washing machine, making it worse each time. Each visit has been followed by increasingly damaging flooding, the last one made it literally look like it was raining in my basement. Get choice if you want to spend more repairing your home than you would ever spend on an appliance.

2 years ago

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a2b4c8 Miami, FL

This survey was premature, the service request hasn't processed and that would be 99.9999% of the influence as to whether the service was good or not. The claims process is easy, if that's the intent of the survey!

2 years ago

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Elizabeth Duryea New York, NY

In the past heating system technicians were rare and far between. Choice Home says, along with their cost increase, that they have improved these services and agreement with these techs. We will see how it goes!

2 years ago Edited February 26, 2024

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Robert Edward Taylor

I LIKED THE PROFESSIONALISM AND KNOWLEDGE "JOSH" HAD FROM DRAIN KING THAT CHOICE HOME SELECTED FOR ME FOR MY BATHROOM FAUCET PLUMBING PROBLEM!

2 years ago Edited April 26, 2024

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Steven Rose Washington, DC

I have had nothing but problems with CHW. I placed a claim for my furnace not working and the soonest they could get me in is a week later and no approximate time frame, just any time that day. It is NOVEMVER!!! and going a week without any heat at all is UNACCEPTABLE! CHW customer service SUCKS. I am very unhappy with CHW and I will not be renewing with you again. There are many other warranty companies out there that provide much better service. A very unhappy customer

2 years ago

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Karin. Ballard Fairhope, AL

The person helping me had such a thick accent that I had to ask what she said over and over and over. In the end she was very helpful, but it was very frustrating having that conversation with her.

2 years ago

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shaun freeburg Grand Junction, CO

the contractor who checked my furnace was great but i had a part that was 100.00 dollars and you refused to pay for it so i was out 185.00 at xmas time. i replaced it and could have not even needed to contact you for nothing. prices keep going up also 2 price increases last two years.

2 years ago Edited December 20, 2023

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Hitesh Chaudhary Nellore, AP

Technician was great. Choice warranty sucks. They haven't addressed the issue for more than a month and forcing me to take a short-end of the deal, that is, take cash and replace yourself. The appliance was high-end ($5k)and they are offering me $500. Regular brands costs around $3k-$3.5k + labor + delivery (total ~$4k). Even if I replace to a lower quality brand, they are offerling 10% of the actual cost. Talking to their claims agent didn't help either.

2 years ago

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Mike Latchford San Jose, CA

Very professional and communicated the solution and completed repairs in a very timely fashion. Extremely happy with the service person

2 years ago

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dmn0604

Im currently active duty military and I have the top plan and yet my electrical problem still was not covered and it was a $500 bill i should not have had to pay. Its not my fault a power surge burnt a wire in the house. What is the point in having the top plan if i still can't have piece of mind my home is properly covered! So now im trying to figure out how i can get power back in my house with my pregnant wife and our 3 year old son.

2 years ago

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Lori Mata-Rodriguez

Service tech was great. To the point and fixed issues. Next he said, Cash,check or charge?... my kind of service. Perfect for our needs

2 years ago

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Bobbi Lawson

Wade Plumbing Service was great. They were on time, professional and truly cared that our hotwater tank was done. They cleaned up and got everything out of our basement.

2 years ago

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Ana Gamarra Waukegan, IL

I’m so happy with the service every time I ha a problem with my appliances they answer quickly a solve everything in the best way they can

2 years ago

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Summer Orlando, FL

Customer service is terrible. They talk over you when you are trying to explain your situation. And when you ask for a supervisor they ask you why do you need to speak with supervisor, he or she will tell you the same thing. Really?? What has happen to the " Customer is always right" ? You never argue with a customer. I canceled my service and they still charged me the next month. Do not sign up with them

2 years ago Edited January 10, 2024

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William Y Louisville, KY

Great experience with the case manager Ti-Jean H. He really took care of the customer and very professional. 5 stars for sure!

2 years ago

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louisa weaver San Bernardino, CA

Choice warranty does not have repair people there is always a delay , we have been waiting three weeks now for a water leak , so the problem gets bigger and bigger , then they leave e mails telling us they are looking for service man in our area , we we don’t live in the boondocks , so why can’t they find somebody , or we can find one our selfs but we have to pay them and they will pay us back , no not doing that , I did once and it took me a year to get my money back , so who is going to pay my water bill when this keeps going on ?

2 years ago

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Steve Kennedy Murfreesboro, TN

The sign-up experience was easy and the salesman was very courteous and informative. It’s too early to rate service and response. Great pricing.

2 years ago

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Patricia Stanley-Robinson

I was with the company before trying it again looking for great results I like the great price with everything inflating in price now days

2 years ago

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LaVonda CampbellHorton Munford, TN

The contractor was great but the service I received from Choice Home Warranty was horrible and they made me pay $300 for parts that I didn't need out of pocket and if I had refused to pay the $300 they would have denied my claim

2 years ago Edited November 14, 2023

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Howard Schwartz Boca Raton, FL

I have two claims going. Disposal issue. That vendor came and did an excellent job. On my second claim for my pool heater. The tech came, looked at the issue, and has never updated me nor have I heard from Choice Warranty

2 years ago

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Gail Fine

They never get a qualified service person to fulfill your request in a reasonable length of time. Sometimes their emails do not get to me at all. Many of their service people don't even show up or call to cancel.All in all very disappointing.

2 years ago Edited November 14, 2023

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Nana Butler, PA

The technician was both professional, clean appearance and thorough in determining the problem as well as explaining his findings.

2 years ago Edited January 10, 2024

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Al Thurston Los Angeles, CA

Friendly agent that helped me get my acciunt number and verified that I was a member. Claim made and have already received confirmation.

2 years ago

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Sarah Roden Watertown, MA

Very accommodating, communicative, and fast service. I recommend Choice Warranty to people all the time. It's s great service!

2 years ago

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Judie Smith Cincinnati, OH

A technician contacted me shortly after I submitted a claim, claim was approved and a new water heater was installed quickly. Thank you.

2 years ago Edited January 10, 2024

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Kris J El Cajon, CA

James was very knowledgeable and efficient. He was quick to diagnose, showed us the problem and explained clearly the repairs needed.

2 years ago

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Anna Collins Fort Worth, TX

The service has been great. Never had an issue. But months before my renewal was up I was getting multiple phone calls a day. Then I was getting 5-6 a day. If I logged in to my account they called. Talk about excessive. Back off. If someone wants to renew they will do so without you pestering all day

2 years ago

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Angie Warren Boardman, OR

Janelle was fantastic! very unknowledgeable & with understanding. As for me, I base all my experiences on customer service and she did great!

2 years ago

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Roger & Karen Putman Belleville, IL

I was pleasantly suprized in regards to the service covered on my plan. We look forward to working with you. Sincerely, Rev. Roger Putman

2 years ago

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Wajji Rizvi Aurora, IL

I've had an incredibly distressing experience with Choice Home Warranty. I signed up with them and opened a claim to repair my heater. Unfortunately, their technician was unable to fix it, and I ended up wasting $75 on the service call fee. Now, they want to send another technician, but the earliest available appointment is a week from now, and once again, I have to pay a $75 service fee. This situation is causing me a great deal of frustration, especially as I am caring for a bed-bound patient. I am extremely dissatisfied with their services, and I strongly advise against using this company.

2 years ago

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John Estrada Orlando, FL

Very quick response to our claim. The technician was here in less than 24 hours, and he was friendly and knowledgeable.

2 years ago

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Doug M Ashburn, VA

1st use. Called in. Got appt on -mail very shortly after call in. Company showed up on time and fixed issue. So far very pleased!

2 years ago Edited January 10, 2024

Choice Home Warranty Reviews