Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Aiping Bryant, AR

They are good on the whole. Still need to improve their skills by showing hospitality and accuracy.

7 years ago

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Pamela Falls Church, VA

The agent was very informative and gave me more information.

7 years ago

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Debra

Customer support over the phone, as far as signing me up, is high.

7 years ago

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Denise Las Vegas, NV

I signed up for their warranty, and cancelled it. They lied to me about certain items that would be covered that were not covered when I got the contract.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We regret to hear that you were not satisfied with our policy.

Jul. 31st, 2018

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William

They are extremely fast in getting back to you. They have a good service.

7 years ago

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Deepak Gupta Plano, TX

I'm actually looking to change my warranty provider. I tried using it a couple of times but what I needed turned out to be not covered by the warranty.

8 years ago

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Janardhana Vinta Houston, TX

They are ok but they are not the best. They've charged me for their repair people. I won't be buying their warranty again.

8 years ago

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Craig WorthamMember#315413071 Harker Heights, TX

Because they take care of their people and members....they are the real deal

8 years ago

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Jerry Klein Saint Louis, MO

Repairs were finally completed on our refrigerator after a wait of several weeks for parts to arrive.

8 years ago

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Jack Corpus Christi, TX

Doing what u expect from them, nothing over the top just doing what I pay them to do

8 years ago

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Teresa Simon Houston, TX

They are not what they represent total bait and switch . They gladly take your money and it will not let you out of your contract and without serious repercussions.

8 years ago

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Unsatisfied customer Dallas, TX

Difficult to schedule service, did not repair the item that needed repaired; did not make it easy to understand how to contact the company for service.

8 years ago

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Joanne and Anthony Luciano Wesley Chapel, FL

Always excellent service and always show up on time ands respond in time

8 years ago

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Aruna East Brunswick, NJ

Customer support was fine, but the service provider was not good. The technician just wouldn't come, and he didn't give me the correct size of the filter that my A/C needed.

8 years ago

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Charles Houston, TX

They should provide a quicker customer service. When I was with American Home Shield, I had appliance repair guy out here within the same day.

8 years ago

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Anonymous Liberty, MO

Usually, everything we called in wasn't covered, so I wasn't really happy with it. I don't think we even have them anymore.

8 years ago

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chuck khan Kissimmee, FL

They always respond to my claims immediately and effeciently

8 years ago

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John Laya

Choice Home Warranty is really fast on finding technicians to get the stuff done. Would recommend them to anyone

10 months ago

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James Riggins

Tech did an amazing job. Showed up within a timely manner. Only improvement is the wait time between assigning a tech to the job.

10 months ago

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Michelle Brown

Every time there is a claim. They find a loop hold to get out of coverage or low ball the claim. Leaving you with either the entire burden of the price of claim out of pocket. This defeats the purpose of getting the warranty.

10 months ago

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Chris Scharff

Wouldn’t pay for more than a half hour for one AC technician to diagnose a complex issue. In my first claim they were unable to find a technician at all. Having this warranty is doubling the expense of repairing our air conditioner. It may have value, but not in my area. I regret signing up and will cancel.

10 months ago

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Joseph S

I like their rates, and I like how easy it is when applying for a repair claim. I dislike their decision making matrix on whether or not your repair claim gets approved.

11 months ago

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Augie M

No response to repeated requests ... do not do anything with this company

1 month ago

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Dan

Thought it sounded good to have apliances etc protected.

3 months ago

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Rajkumar

It’s lousy company. They always find a way not to pay.

3 months ago

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Dale

salesperson lied to me about what choice would cover

3 months ago

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Paul and Cathy Dorman

Read an article that (falsely) had them highly rated

3 months ago

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Bruce Rust

They hid behind the fine print and refused my claim.

3 months ago

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Jeffrey and Rebecca Hallett

Have not been contacted by a service provider yet.

3 months ago

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George Evans

We still do not have heat! Very unhappy!

3 months ago

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Raylene

I hate your company it don’t live up to your standards

3 months ago

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Juanita

Poor customer service. Misleading coverage. No follow up.

3 months ago

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Nargis

Fock you again you people are citer and cite with me

3 months ago Edited November 8, 2025

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Kenneth

It was included with the purchase of our home

3 months ago

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Dan

They made big promises. In reality none were honored.

3 months ago

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Sandra

I am not satisfied with the service at all.

3 months ago

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Best Decision

The original sale was unpressured. The negotion prosess gave me choices. They worked with me. The best home warranty choice I ever made.

5 months ago

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Saul

I'm impress with the fast input of the service, the quality of the work done by the contractors. Prety much satisfied.

5 months ago

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Elizabeth Bagwell

Very disappointed! They didn't have anyone who could respond to our septic tank backup for 4 days and when I got someone myself I had to pay $175 instead of just $75 . I had to pay $425 to the service company and I'll have to wait to get the $250 back that they WILL pay toward it as a reimbursement. In cases like this, they should pay the full amount when they can't find someone quickly and it is an emergency situation!

1 year ago

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Tara ladyvirtue

The customer service representative Brandon Ahmed was very personable and friendly; he did well by explaining and selling me a new plan. Thank you!

1 year ago

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Walter Perkowski

Great speedy service from Choice Home Warranty once a problem was reported. Excellent choice of repair vendors. Could not be more pleased...

1 year ago

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Kathy

It took 6 days before someone came to look at my refrigerator. Then once they came out, had to wait another day for okay from Choice to let repairman fix it. Did without a refrigerator for 7 days.

1 year ago

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Madison Manzanares

I am really not sure how they have any positive reviews. Every time I have had to submit a claim it has taken several day to get a technician out to the house. Choice has also refused to cover items that are clearly covered. They have no technicians in our area and have to find folks from an hour or more away. It took me a month to get my air conditioner fixed in the middle of summer. We had American home shield for 5+ years and it was a great experience. I would avoid Choice.

1 year ago

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paulette hawkins

OSP Plumbing Mat was on time & was very professional diagnosed the problem why the toilet wasn't flushing replaced two parts.

1 year ago

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Jose

Choice Home Warranty often contracts not so the very best vendors to take care of customers claims. Their vendors typically try to charge customers on top of the customer’s responsibility/deductibles

1 year ago

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Joycelyn

I have had the worst experience with CHW. I submitted a claim 3 weeks ago about my water heater not working. It still has not been fixed or resolved. I have contacted them several times a week and they still haven't fixed it. They are horrible at communicating to me and the 3rd party. I bought this house and it came with CHW. I do not have a choice in changing the warranty program until i hit my year mark. Almost a whole month without hot water is ridiculous.

1 year ago

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Janet Clark

At first this seemed like a decent company. I switched from American Home Shield to Choice because of good ratings and lower price. But it seems to get harder to have a claim accepted. Our ice maker in the frig started to spit out broken pieces. The company that came to the house even said that the ice maker needed to be replaced. But Choice declined the claim saying it was not caused by normal wear and tear. That makes no sense. I will appeal but don't have my hopes up. When this contract expires, I'll be looking for a better home warranty company!

1 year ago

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David Beaumont

It’s a company that is out to make money and doesn’t care about the individual relying on insurance for any unforeseen discrepancy in the future. They say they cover certain components when purchasing their package and fail to tell you there’s a hidden policy that obsoletes their responsibility of coverage to HVAC. Ask for the actual policy contract and read in full. Do not rely on HCW if your AC is out. It took over 2 months in the heat of the summer to finally get a diagnosis and then be told will not be covered.

1 year ago

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Marktracy

It took three trips to fix. It was finally was fixed and working and it is working great. They never gave up. It just took a while.

1 year ago

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John

We liked Choice Warrenty because they used Sears repairman, who seemed to know what they were doing, went to work and completed the work.

1 year ago

Choice Home Warranty Reviews