Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

star star_border star_border star_border star_border

C. Teresa Daniel Jacksonville, FL

I dislike how CHOICE HOME WARRANTY, rips you off , they will repair things for you in your home & in the last 4months of my contract with ,CHOICE HOME WARRANTY began to deny my claims unless I RENEW my contract with them. NOW WHY WOULD I RECOMMEND CHOICE HOME WARRANTY to some one . they sent a plumber out to stop a leak in both bath rooms he took my faucets apart left it `because he had to send the claim to CHW , they denied the claim ,now how do I get my faucet put back together?

3 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Scott Smith Statesboro, GA

Paid the monthly fee for three years. Microwave hasn't worked for almost one month. Sent somebody out after most three weeks. Need a new microwave. They said they would send me a check for $191 to get a new microwave. The problem is this is a built in microwave above the stove. And this microwave currently sells for $319.99. They want me to get a cheaper microwave and pay somebody else to install it. Why the hell even have a warranty. This company is a fraud. If they don't fix this correctly, I will need to find an attorney. They are HORRIBLE.

3 years ago

star star star star star

Elray Gee Galveston, TX

The technician was very knowledgeable and polite, he also took the time to explain the issue and resolved it in a timely manner.

3 years ago

star star star star_border star_border

Linda Shovak Fenton, MI

Young man was in fact to anxious to sign me up.. Had a second thought here when he did this.. I accepted the offer when in fact I had compared with other offerings.. but slow these persons down..

3 years ago

star star star star_border star_border

Mark Reese St Louis, MO

Was disappointed I received no response once I entered the claim yes once I went and looked I saw the claim number and how it was assigned to, that was 2 days later the appointment was 6 days out

3 years ago

star star star star star

James Unger Davison, MI

Zack J did a wonderful job of explaining the Choice program, offering me options, and helping me find the best possible price. Very well satisfied

3 years ago

star star_border star_border star_border star_border

Lee Brown Jarrell, TX

If I could select 0 stars I would!! This is the worst experience I have ever had with a warranty company and have taken the #1 worst spot from American Home Shield! Every time I have any correspondence with Choice it has not been good, they seem to only want my money and could actually care less about me, my family or any of the items they state they cover!! Would never recommend this company to anyone as I would feel like a thief if I did.

3 years ago

star star star star star

SHARRON HIGHTOWER Cordova, TN

very professional, explained the problem, fast and reliable, showed up on time with a call prior to coming, did a great job!

3 years ago

star star star_border star_border star_border

Barbara Harris Leeds, AL

Requested service for bathroom smell and since their was no leak he couldn't say what the problem was and it was just a waste of my time and theirs and a waste of the service fee I had to pay. I never said there was a leak of any kind so they should have never even sent anyone!!

3 years ago

star star star star star

angelita Javillonar Cypress, TX

Very prompt sending tech to check the issue. AC tech answered all my questions and gave me options to improve ventilation. Thank you!

3 years ago

star star star star star

dishwasher repair Virginia Beach, VA

I called for service and had tech arrive 2 days later. he installed new part on my dishwasher and it was repaired. i'm very happy with the service.

3 years ago

star star star star star

jeanette litz Chicago, IL

I've only had one experience with Choice Home Warranty and my experience and overall satisfaction was great fast response and got my issue resolved

3 years ago

star star_border star_border star_border star_border

Christian Kennedy Owasso, OK

If I could leave a zero or negative rating I would. What a horrible company and stressful time consuming fight! DO NOT USE THIS COMPANY!! I have a six year contract with them and they refuse to accept claim for a failed heating unit on the basis of it not being a "normal" failure! They just want to avoid responsibility!! And then they shut you off to any communication following denial! I have reported them to BBB, NJ consumer investigations and my home state insurance investigations division!

3 years ago Edited October 19, 2022

star star star star star

Marguerite Reid Brooklyn, NY

They where on time. Clean up behind themself. And the job was completed in a timely matter. Yes I would recommend choice home warranty

3 years ago

star star star star star

Terry Arnold San Antonio, TX

Called Choice in the morning abouy a problem with out clothes drye and Sears Repair was at my home by 4 and fixed the problem! EXCELLENT!

3 years ago

star star star star star

Johnny Casaus Fort Worth, TX

The choice home warranty agent was very courteous and found us someone to repair our garage door opener on the very same day.

3 years ago

star star star star star

Gee Bee

I bought a policy never thinking I would use this! Imagine my surprise and relief when my oven and hvac needed repair. CHW is great!

3 years ago Edited February 22, 2023

star star star star star

James Anthony Butler Atlanta, GA

I am happy with the response time to claims and the quality of the technicians that have been assigned. I am also very happy with customer service.

3 years ago

star star_border star_border star_border star_border

Deborah McKnight Westville, IN

I have attempted to have many things fixed and either they can’t find a technician and want me to find one and pay out of pocket or they just take way too long to get some one at my home. Never had one thing fixed yet. I have been with them since 2017. Need to go back to American home shield at least they had technicians in my area! Now my 5 year old freezer/ refrigerator is not cooling and it’s been 4 hours and no calls!!! I see it coming … their going to say you will have to pay out of your pocket and contact a technician! Looking for a new warrranty company!

3 years ago

star star_border star_border star_border star_border

Jai Kim Minneapolis, MN

Dryer failure. Takes two days to talk to someone. Then they offer maybe 50% of retail value. With inflation and old dryer that is just awful. Considering $85 deductible and monthly premium, cash offer is maybe 30% of retail replacement. I have had much better experience with their competitor. I took the gift card offer, when I clicked the offer, it say it may take 30 days to the gift card. So if that is the time frame, I will be out of dryer for 45 days. Not very customer friendly at all.

3 years ago

star star star star star

Rebecca Elizabeth Charleston, SC

Choice has always been quick to respond. I can count on quality workmanship, honesty and integrity coming to my house. I highly recommend.

3 years ago

star star_border star_border star_border star_border

Karen Sue Heneghan Delavan, WI

We put in a claim for our old refrigerator/freezer because seal was leaking. We were told appliance tech would arrive between 11 - 3, but he never showed or called. We called CHW and set a new date. Tech advised me CHW told him not to replace the faulty seal that was in stock because the refrigerator still worked. We had to pay technician anyway! CHW refused to fix or replace our refrigerator as per contract!

3 years ago

star star star star star_border

Ronnara Storr FL

In the beginning, my experience with this company wasn’t pleasant. After multiple service calls, CHW resolved my issue. My last service call, service received was great!

3 years ago

star star star star star

James Richardson

It only took one phone call to get my garage door. Operator replaced.

3 years ago Edited October 12, 2022

star star star_border star_border star_border

Connie M Foley, AL

It’s a rare occasion when they are easy to work with. If one of their contractors does not pick up call, good luck in finding someone yourself willing to get preauthorization from them BEFORE fixing it- I called 7 plumbers and NOT 1 would do that.

3 years ago

star star star star star_border

Mulugeta Ashebir Woodbridge, VA

I like my 1st time experience with Ms W, sales rep. She was very professional, knowledgeable, v. Helpful & courteous. I was able to sign my HW policy based on her input.

3 years ago

star star star star star

Xenia Hawks Phoenix, AZ

Fast service! I was with another Home Warranty for 20 years and I changed to Choice Home Warranty because of price difference and good service!

3 years ago

star star_border star_border star_border star_border

Rob Crow Sunnyvale, CA

They took 3.5 weeks to repair a refrigerator, and took no responsibility that it was their side that was taking so long to get it done. I called and talked to multiple customer service and even a manager over the weeks with no success to speed up any of the process. Only the technician (another company) finally sped things up to be able to get the repair done. I will not be renewing my policy.

3 years ago

star star_border star_border star_border star_border

Glenda Reeder Adams Houston, TX

You have offered half the replacement cost of an insured item and refused to provide information as to how you determined payment. I have a six year policy with CHOICE that will be cancelled as soon as I receive what you are willing to pay. I believe your salesman committed fraud when he sold me the policy. Other home warranty policies I have used in the past may not have paid full replacement value but always paid at least 90%. I will be using social media and any means available to inform others of my disappointment with CHOICE.

3 years ago

star star star star star

Edward Colon Mt. Pleasant, SC

Not much to say. Choice delivered exactly what that promised. Experienced technicians, timely service and excellent results.

3 years ago

star star star star star_border

john natalie Edenton, NC

They were great getting back to us they had a problem finding a technician in our area. Washer not repairable will give us a Lowes credit card towards buying a new one

3 years ago

star star_border star_border star_border star_border

J H Monroe, LA

Beyond awful!! This company Scheduled and cancelled service many times for a broken hot water heater. They Finally had me hire my own technician. The cost to replace the hot water heater was 1400. They paid 647 stating that that is the price to replace. The promised my service fee would be credited to my account and it was not. Said a consumer advocate would call me and they did not. Steer very clear of this place.

3 years ago

star star star star star

Harlen Browning Sr.

when i called them they got my info and located someone to come out. it took the repair man a week but he came out and fixed the problem.

3 years ago

star star star star_border star_border

Erin Banks Boone, NC

The technicians have been great. The website is not user friendly and when I have called every employee I have talked to speaks Spanish and it can be a challenge to understand for me sometimes.

3 years ago

star star star_border star_border star_border

melissa cole Forest Hill, MD

The sales professional that assisted was lack luster and just a bore. He was so uneventful about the entire process. He was also too pushy. I work in sales. My rating a zero for his performance. If I didn’t want the warranty so bad I would have hung up

3 years ago

star star star star star_border

GLORIA HUGGINS WILLIAMS Chicago, IL

When I was enrolled before I didn't understand the contract, now i got a better understanding from Muhammed, I decided to give it another changed to see if it really worked.

3 years ago

star star star star star

Ann Muhmel Las Vegas, NV

My water heater broke down and they sent a technician to my house and the new water heater was approved and installed the next day.

3 years ago

star star star star star_border

Maria Luisa Perez Brownsville, TX

This time the experience I had withCHW handling my claim for washing machine is good. The service provider they send did a very good job and in a timely manner.

3 years ago

star star star star star

Mary Escalante Midland, TX

Responds quickly to the workorders. Because of our experience with them we have purchased Additional years of coverage .

3 years ago

star star_border star_border star_border star_border

Tony Wooten St Louis, MO

HORRIBLE SERVICE . I DO NOT RECOMMEND. EVER. Example, the email stated that my response can be as long or short as want. But it won’t allow to move forward if not enough content. I want the amount for my dryer replacement as stated & still has not received. As well as the repair of the ptac systems that were covered several months ago. Thanks…

3 years ago Edited September 19, 2022

star star star star star

Camille Jackson Oxon Hill, MD

I like that I went online and started a claim on Monday evening, and Tuesday evening a tech was at my home and fixed the problem.

3 years ago

star star star_border star_border star_border

Susan Mobile, AL

I am so disappointed with the customer service she was speak English with heavy accent (never had this problems in the last 8years with Choice, I had few policies, she didn’t verify the address, set up wrong address. So not fair to review But overall I like Choice as a company, would recommend to all my family.

3 years ago

star star star star star_border

Tony Benedosso

Good experience with appliance repairs. The only issue is if they offer to replace an appliance instead of fixing it, they never offer enough to buy a new unit.

3 years ago

star star star star star

Margaret Street

JJ K was a terrific plumber, knowledgeable, professional, and very courteous!!! He did a fantastic job of diagnosing the problem and fixing!!

3 years ago Edited October 3, 2022

star star star star star

Parvis G Woodland Hills, CA

Once we informed CHW of our AC problem, they dispatched a service representative promptly and the matter was taken care of within 1 Business Day.

3 years ago

star star star star star_border

Jim Redding Omaha, NE

Turned in repair request and it took over 3 business days before my problem was fixed. Satisfied with repair, etc. Just disappointed in the time issues.

3 years ago

star star star star star

Tom Lyle Hampton, GA

I HAVE NEVER HAD A PROBLEM THAT C H W DID NOT TAKE CARE OF IN A TIMELY MATTER VERY GOOD SERVICE WOULD TELL EVERYONE THE GREAT SERVICE I HAVE HAD.

3 years ago

star star_border star_border star_border star_border

UNHAPPY

I had a stoppage in my plumbing took 6 months with you and 2 technicians that never showed up. Finally took the reimbursement option,got Heritage Home service the job was completed the same day it was approved to be done by CHW. However CHW denied the claim stating the clog could not be reached inside the house. The technician never left the house cleared the clog. I had to pay it in full. I will never use them again after paying premiums for 6 years with no claims and then get such poor service. THEY ARE NOT THERE WHEN NEEDED!!!!!

3 years ago

star star star star star

Melvin Vukcevich Las Vegas, NV

ADAM M WAS CORDIAL, WELL INFORMED, AND PROVIDED OPTIONS TO CHOOSE FROM. ADAM EXPLAINED ALL THE FEATURES OF THE POLICY. A " REAL ASSET ".

3 years ago

star star star star star

Paul Vann Tallmadge, OH

The agent was consice and clear when signing up and gave a great deal for Mr as a senior and Veteran and preparing for thr 6yr term.

3 years ago

Choice Home Warranty Reviews