Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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wendy zaloga Kennett Square, PA

Repairman was prompt, knowledgeable and had the necessary parts to repair our washer. Overall a good experience. Thank you

2 years ago Edited January 10, 2024

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Diane Ford Long Beach, MS

This company has been with us since we purchased the house. They are very prompt assisting and finding reliable service teams.

2 years ago

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E J Secola

The plumber was very professional, friendly and skilled in repairing my Jacuzzi faucet. We was on time, on the scheduled day.

2 years ago Edited April 25, 2024

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DOROTHY COFFEE Springville, AL

the repair man for my clothes dryer was the most knowledgeable and courtesy . If I ever need an appliance repaired, I hope I can get him again.

2 years ago

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Ann Campbell

I have had a miserable experience with a broken water heater. I have gone almost a month with a non working water heater over the holidays and I’ve just been reassigned a new service provider. So no telling when it will be fixed/replaced. The manager I spoke with made no concessions or offered any kind words Not even a call back. They only call to make sales and they do that incessantly He told me they don’t do things quickly. I’m not sure why it says amazing on this review I can’t remove it they are definitely not amazing

2 years ago

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M S

Overall decent value. However, could not read text on dishwasher replacement and tapped an incorrect button, don't want a Lowe's card for dishwasher Who will install it?

2 years ago

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Diane McGee Muscle Shoals, AL

Service was easy to meet my needs. Only problem was the one claim had to be reassigned. Customer was very accommodating to address the problem.

2 years ago

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Don Flores Taylor, TX

So far we have about broke even. But the service men that have come out were professional and I have been satisfied with the repairs .

2 years ago

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Hershal

Poor service and hard to contact if you are a people person If you do decide to buy a contract ask for a printed copy you can read because they will use every loop hole they have installed in that contract They will try to get out of paying and if you use it they monitor what they have spent on your repairs and will try harder not to pay reason for 1 star

2 years ago

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GILBERT Las Vegas, NV

CHOICE'S SERVICE IS SOLELY PREDICATED ON THEIR LOCAL CONTRACTED REPRESENTTATIVES. CHOICE'S CONTRACTUAL TERMS AND POLICY DICTATE THE LEVEL OF SERVICE AND THE QUALITY OF THEIR WORK. IT CAN VARY FROM EXCELLENT TO TOTALLY UNSATISFACTORY AND A RIPOFF.

2 years ago

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Kevin Mahaffey Parkersburg, WV

Most times they are very difficult to get ahold of. When you file a claim, you have to find your own repairman and then he has to send in a quote to Choice Warranty to get it approved. This can take up to two days. That's very inconvenient when the repairman is already at your house. They've also dealt with some repairmen that are known to be shady and untrustworthy.

2 years ago

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Barbara Best Burke, VA

They scheduled an electrician for Friday January 6th between 3-8 p.m. and after he didn't show up, we called him and he said that he told them that he couldn't do that time. He scheduled a different day and time with me. Then the CHW system rescheduled the appointment, and locked him out of the system, so he could not contact us! So when he didn't make the next appointment, I was really angry. My whole house's electric wiring is faulty and you guys are screwing around! No wonder American Home Shield is #1 in the industry!

2 years ago

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E.R. Harris Chicago, IL

The customer service has gone down over the years. The service representatives can not speak or understand english well. The service reps that CAN speak English give you an attitude. The company now takes a week to get a service technician. I would go on but ther is a limit for the review.

2 years ago

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John Torres League City, TX

By far the worst customer service I have ever experienced in any industry / service I have ever received. It came with the house I unfortunately made the mistake of choosing Choice. Once the warranty expires, I will not make the mistake again of choosing Choice Warranty. I submitted a claim on Nov 25 for my fridge and it was not fixed until Jan 3. The fridge is still not completely fixed either, the ice maker does not work. They had also cancelled a claim I made on the AC when I told them not to cancel it. Please save yourself the mistake I made and go with another Warranty Company.

2 years ago Edited January 10, 2024

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Kathy Amaral Orlando, FL

The part was delivered to the AC company but they made no effort to call me. Then they came yesterday an hour late. Then the part doesn't fit and have to order again. Now we have another cold snap and all I have is the portable heater.

2 years ago

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Charles

A premature determination was made in our case with our plumbing leak. No technician had a real look at the situation but Choice Home Warranty already rejected our claim. I even appealed the determination but was out right rejected even after explained to them the circumstances. I'm disappointed in this service and will be looking for another home warranty company.

2 years ago

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Linda Huynh South San Francisco, CA

No accountability. Case managers are rude and unwilling to help when you have an issue. Info provided about repairs is unreliable so you’re caught in the middle of Choice and technician. Service providers do not like working with Choice because they have a reputation for being unreasonable with difficult processes and policies. Customer loses out as a result. There have always been delays in the repairs I’ve needed and 2 out of 3 times, Choice refused to cover parts that the technician clearly said were needed for the repair.

2 years ago

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Ron Hogue North Bergen, NJ

I am a customer of Choice Home Warranty and recently used their service for a clogged kitchen drain. Service and company they sent was excellent.

2 years ago

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William Monroe, GA

My request for service was assigned to Sears appliance repair and scheduled for December 27th. After waiting nearly all day a mail message was received saying they had rescheduled to January 16th. Two emails to Customer service at Choice for another repair service and sooner date have gone unanswered. Very poor customer service. This is not the first time this has happened however we have had a couple of uneventful service repairs. It's kind of hit &miss with Choice.

2 years ago

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Rachelle Olathe, KS

Had my micro ave serviced for $45. would have been $195 if I didn't have home warranty. Bought it in 2018 for 5 years and it was money well spent

2 years ago

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Terrance

We have used our warranty twice impressed with quality of repairs and the communication leading up to get the work completed.

2 years ago

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Debra Harden San Diego, CA

I liked your rep Abraham. Being in the Real Estate industry for over 35 years he was like a breath of fresh air. He should get a raise!

2 years ago

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Beauty53 Brookhaven, MS

The service was efficient and professional business with exceptional representative Julia was awesome. A pleasant attitude willingness to help make my decision.

2 years ago

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Nancy Carlson Waseca, MN

There response to my request for someone to come out was immediate with an appointment date which was only a day after my online request

2 years ago

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Evelyn Castillo Las Vegas, NV

Not always timely in answering a repair tech so repairs take longer to get completed. Weve never gotten a comparable appliance to replace one that was deemed necessary to be replaced rather than repaired.

2 years ago

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Emma Salam Plano, TX

Worst experience ever! An absolute nightmare. I wish I had never purchased their services. They almost always reject your claim or find a reason not to cover. A waste of money. They make every claim such a hassle, it's like they hope you get tired of following up and after all the back and forth, you never get anything anyway. I DO NOT RECOMMEND AT ALL.

2 years ago Edited January 25, 2023

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Robert B Falls Church, VA

Southern Comfort HVAC who responded to our CHW case made a second trip to resolve a hidden fault in our system. I heartily recommend them!

2 years ago Edited January 10, 2024

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Mark Jackels Minneapolis, MN

When my furnace had problems, I was contacted by the repair team very quickly. They did what needed to be done and were clean and profesional.

2 years ago

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Mardik Simi Valley, CA

I absolutely love this company so far - I would definitely let everyone know about hard work you all put in to make it happen to satisfy me

2 years ago

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Michelle Wise Austin, TX

He was knowledgeable, friendly and efficient. He explained what he was doing and he checked in with me by phone later to make sure everything was OK.

2 years ago

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Corina Las Vegas, NV

CHW has made sure that my claims have all been taken cwre of with satisfaction. I recommend Choice Home Warranty to all my friends

2 years ago

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Peter Lansdale, PA

The number of denied claims even when it clearly is part of the contract. IE recently my refrigerator door handle broke and they claim it was poor maintenance. Really??? All parts and components are clear in my contract to be covered. I asked for a claims manager to explain why and they did not follow up. They just don’t want to pay. Going to report them to Better Business Bureau. Another claim reduced a replacement of a $1200 dryer to a couple hundred dollars. Same model. Take it of leave it attitude.

2 years ago Edited January 17, 2024

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Ken Riverhead, NY

The whole claim process was simple. The technician was prompt and efficient and completed the repair in less than a half hour.

2 years ago

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Malcolm Guidry Lafayette, LA

I placed a claim with CHW online in the morning and by that afternoon the service technician was there to service my a/c.

2 years ago

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Darryll Joyner Washington, DC

I give this company 3 out of five stars. For most claims over the past 3 yearsbthey have been responsive. I've had a few instances where they have dispathed sub-par contractors and one instance where my claim was denied.

2 years ago

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Joyce Genrich New Port Richey, FL

I filed a claim a few days into my warranty (after the 30 day waiting period, of course) and this plumbing issue claim happened moments before I reported it to them, however, after sending a plumber out and determining that it appears to be a slab leak they have denied the claim citing that it must have been preexisting even though the plumber did not find indications of this and neither did I. What is the point of a home warranty if they are not going to honor it.

2 years ago

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Marilyn Davis League City, TX

This claim was the worst experience I have had with CHW It took them forever to assign the claim after many days of requesting an available provider with water leaking during the wait time.

2 years ago

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T'DOT Gento Fredericksburg, VA

We are renewing with Choice Home Warranty and advised by the representative, the service is better. We had a bad experience in the past, receiving assistance with our claims.

2 years ago

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Celia Moreno Dayton, OH

My furnace went out on Christmas12/25/2022 had no heat and it’s been over a week and still no response. I send messages and I called and still no response but it’s OK for you to take my monthly payment and still to this day I haven’t got my furnace fixed I have kids I know you guys don’t care but I need this fix that’s why I’m paying you guys monthly

2 years ago

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Michelle Murray Sacramento, CA

The process was easy! And fast . . . Compared to other home warranty companies, I feel that Choice Home Warranty is here to serve "me."

2 years ago Edited January 10, 2024

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David Markiw

Agent(Tom) was most kind and patient with answering all my questions, even the repeat ones. :) The services and the pricing was/is worth the costs.

2 years ago

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Ed OBrien Camden, NJ

My water heater broke December 26th. Leaking water and called Choice Home Warranty. To no avail, my pleas for help from Choice Home to expedite and prioritize my claim went unanswered and unconcerned. This to me is not customer service. I even asked to speak to a supervisor and was told 24 to 48 hours I may get a call back.

2 years ago

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Dorian Hyndman Snellville, GA

I like the response when I called sales, when I had to put in a claim for service. What I didn't like was the wait time for some service calls

2 years ago

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Jermaine/Tupac Dancer/Shakur Lansing, IL

I like every factor. The customer service. The promptness. Every thing Choice markets they uphold. It is a lifetime company for me guaranteed.

2 years ago Edited January 16, 2024

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Uday Shetgeri

Great website to make claims and check status Timely assignment of technician Quick scheduling of diagnosis Fast turn around of repairs.

2 years ago Edited April 3, 2024

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A Mos Austin, TX

Loved Albert! He made it super easy to go through the details and find exactly what I need for my house. It was simple, fast, and easy.

2 years ago

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Janice Pryor Temple, TX

I congratulate CHOICE in their quick response to my situation and assigning a tech so quick, and who turned out to be a wonderful technician.

2 years ago

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Amber Lee Houston, TX

Cynthia was awesome and very informational . She was very knowledgeable and answered any and all questions I had . Her attitude was very pleasant .

2 years ago

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harvey siamon Phoenix, AZ

Heating system died 6 weeks ago. They could not find a contractor and told us to find our own and that we would be reimbursed for the cost. We did and they wanted proof with photos and diagnosis that our company said had high levels of CO2 emissions and was a fire hazard from a crack in the manifold. They sent out their own man who confirmed the hazzard. Now they denied the claim because we had the work done before they got around to approving it. Supposed tp have a mediation call yesterday at 1:45. Never called. Now we have to sue.

2 years ago

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Angelic Bennett Jacksonville, FL

Stephen L's work is very good. His phone etiquette is not very professional. He knows his profession very well and is very good at it.

2 years ago

Choice Home Warranty Reviews