Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Hal Hiatt Brandon, MS

Just signed up for Choice Home Warranty and the sales rep was great! He explained everything in detail and answered all my questions.

2 years ago

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George Bellomusto Houston, TX

They take days to get someone scheduled to come out to your home, than the techs reject the job resulting in 2-3 more days of waiting. I was without AC in 112 degree weather for 5 days and kept getting the run around. The tech they originally booked backed out. I made the mistake of paying for 5 years upfront, if not I would dropped choice a long time ago.

2 years ago Edited January 10, 2024

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Deborah Harris Chicago, IL

My technician wss great but choice warranty was slow in processing my claim the continued to tell me they couldn't find a tech and to use their reimbursement feature I don't know ant contractors that's the reason I chose a warranty company unfortunately Choice Warranty was a bad choice

2 years ago

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John Caldemone South Bend, IN

Not satisified,what needed replacement you compted me with a partial gift cardand only from Lowes.The air cccconditioner issue was extremely handled,it was a dead issue from the beginning,The initial Pro Service was I suspect not in both our interest,I want to be compted a new A/C or install a mini Split that I buy.We are not ?????

2 years ago Edited January 10, 2024

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Pastor Taylor Slidell, LA

For the first time in five years with two accounts I am disappointed by your failure to resolve a problem with my washing machine. And instead of fixing the one I have opted to replace it for less than what it will cost me to get another one that is unacceptable and it’s criminal.. I spoke to one of your managers Ms Shakir J who was not sympathetic of my situation nor was she compassionate about the problem. She let me know that she did not care what my problem is or how I felt, Now how would you want to be treated if you were the customer. Policy #352574385 Policy #566730691

2 years ago

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Wendy Cabral Spring Hill, FL

They were so nice. Very polite and did a wonderful job. I would definitely like them back if ever I have any future issues with our plumbing.

2 years ago

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Verified Customer

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Dalsukh Nathoo Orlando, FL

The tech was highly experienced in dish water machines and in no time he fixed the problem and did not needed any parts. The machine is working fine.

2 years ago

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Jay (jay) Miami, FL

I have used Home Choice for several years now, and they have been very responsive and always resolved issues I have had with covered items.

2 years ago

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Verified Customer

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Charles A Wake Forest, NC

They responded fast on getting a tech to check washer, tech says parts are no longer available, now its been weeks and no resolution on replacing washer or even giving a credit for replacement. Emailed numerous time and still no resolution.

2 years ago

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marilyn kerr Opelika, AL

The person I talked to was knowledgeable and answered all my questions. He was courteous and professional. His name was Maurice.

2 years ago

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Verified Customer

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Joyce HAWKINS Centreville, MD

Very convenient program. Just had the refrigerator repaired. Waited for parts, but fixed within 2 weeks. Great job and knowledgeable technician.

2 years ago

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Verified Customer

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Ami Winston-Salem, NC

It's easy to deal with issues related to appliances and systems . Ease of getting thr technicians at lower rates. Quick service

2 years ago

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Verified Customer

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Matthew Duluth, GA

I have had a claim with charge warranty ever since February 6th that has not been addressed I file another one that has not been addressed and so if we got to pay for warranties every month to get our stuff fixed and then it never gets fixed I think something need to be said or done about that

2 years ago

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Verified Customer

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Barbara Spring Branch, TX

Service company came with the incorrect gas fitting. The person who assessed the unit asked me if it was gas or propane. I told him but today what the man brought was for gas so it would not work.

2 years ago

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Verified Customer

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Rosalie Sacramento, CA

Once you figure out they send to contractors and there are few day waiting period for them to respond you are good! I recommend them!!!

2 years ago

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Verified Customer

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Burton Trenton, NJ

Liked quick response from customer service. Disliked Choice's offers of money, rather than replacement of defective product. Money payments were inadequate, for the most part.

2 years ago

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KETAN PATEL Lawrenceville, GA

Choice Home Warranty, CHW, is a pain to deal with. They always resist honoring the work, and come up with lame excuses so they don't have to pay for repair or replacement. Almost every time I ended up having a bad experience with my claims, so it's very discouraging to even call them to fix things. Claim Manager, Tamika, is very rude and cuts me off when I talk, she is very pushy and enforces her side of the view and is arrogant. I couldn't ask for her supervisor as she was at the top of the claim department. It is not worth having CHW at all.

2 years ago Edited January 10, 2024

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Himanshu Gupta Flemington, NJ

Albert H was efficient, yet relaxed in explaining the policy. He was pleasant to converse with and not your typical "pushy" salesperson.

2 years ago

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Francy P.V. Woodbridge, NJ

I appreciate the patience of Mr Sam B for to explain the offer which is best offer to me, and could finalize one for my home ..Thanks to Sam B

2 years ago

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Verified Customer

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John Kansas City, KS

I'm not happy with not being able to talk to anyone at time of placing repair order. I had to pay $75 to the plumber for him to tell me my pump wasn't covered. I asked the only person that would answer the phone and he wouldn't let me talk to the claims department. Not happy with Choice warranty.

2 years ago

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N8 P Waldorf, MD

Michael was professional and personable. He explained what needed to be done and made recommendations for future upkeep.

2 years ago

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Sue Sorrells Fort Worth, TX

Only called one time. We lift in a small town. Waited a few days to get a rep out but it was ok for this time that we had to wait.

2 years ago

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Verified Customer

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Linda Anderson, CA

They take your money and then never reimburse you for the repairs done by the contractor. Plus they don't even pay the contractors for their work if the claim is done through them and not the customer. The put you on ignore and give you all kinds of excuses as why they will not cover the claim. It is a FAKE POLICY. THEY ARE SCAM ARTISTS!! DON'T BUY THEIR POLICY!! IT IS A RIP OFF SCAM!!

2 years ago

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Verified Customer

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Eric Jonesborough, TN

So far, no problem getting appliances repaired. However, I was not pleased when the monthly cost for the warranty increased--without warning.

2 years ago

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ana gamarra CA

Service was great the response to my inquiry was quick this it’s my 3 call for different service and they always on time

2 years ago Edited January 10, 2024

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Roz Tandy Fairburn, GA

Professional, very thorough, and gave me tips and instructions on keeping the washer in good shape. He was quick and very friendly

2 years ago

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Verified Customer

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Diana Atwell Lake Worth, FL

The repairman was sent quickly and he was very professional and polite. He was very competent and got our A/C working better in less than 30 minutes.

2 years ago

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Val Lamont Easton, MD

My complaint is not about the technician, but rather with Choice Warranty customer service, and that of Sears Repair customer service. No matter how many times I told them to call our Boca Raton tenant rather than me (since I am up in Maryland), I had kept getting calls both from Choice Warranty and Sears. Something is wrong with your system.

2 years ago

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JOEL Ellicott City, MD

I submitted my claim over month ago. My HVAC, is leaking into the tenants condo below. I’ve had three contractors visited my home and all reported the same issue, the unit needing to be replaced. However, as of this date, no resolution. I can’t used the unit because it leaks into my neighbor’s. Am using space heaters, increasing my electricity. The only time I speak to customer service is when I call. We are about too approach and no resolution. This utterly ridiculous and unprofessional. Poor service

2 years ago

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manie mar Queen Creek, AZ

After being a long time customer I submitted a claim in 2019 for a pipe with a leak which was located between the walls after wear and tare it leaked this pipe should have been covered and CW denied the claim. At present another denial. In the near future the over "$3,000 i have invested in your company will go in the bank instead for future repairs

2 years ago

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Bpd Gray, GA

Not what I expected. They used Sears Home Services to repair my washer....what a joke....I have been dealing with Sears Home Services since 2/7/23. Parts have been ordered and received but can't get them to come back and fix the machine. They cancelled an appointment for 2/17 and rescheduled for 3/10/23 but they cancelled and rescheduled for 4/7/23. Contacted CHW...no help since Sears has already ordered a part. Very disappointed and will not renew my contract with them.

2 years ago

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Sarah Joyner Winston-Salem, NC

Loved all the options and discount to seniors was a no brainer to sign up. Phil M was very thorough and offered the best plan in my opinion.

2 years ago

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Linda Bullerman Largo, FL

I called them & they had someone call back to schedule appt. Also they call & tell you when they are arriving. Great follow up.

2 years ago

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Janet Stafford, TX

These guys are the best. Super fast response time. Great technicians leave your home clean like they were never there. Give them a chance.

2 years ago

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Richard Enck Saco, ME

Poor service. Currently waiting over a month for a repair for an inoperable appliance. Another repair stopped working and a new claim had to be filed for a second repair. Two other claims were taking so long for repair that I ordered the part and did the repair myself.

2 years ago

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Remille Ables Augusta, GA

I just started with this program and so far it was easy and affordable to enroll. Haven't had to do a claim yet since I'm fairly new.

2 years ago

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Jeff Berman Atlantic City, NJ

The response was quick. I only waited a day to get the results. I expected an argument which to my surprise, never happened.

2 years ago

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Jean Meridian, MS

I like Choice home warranty, because they do all the work for me. I don't have to get my own technician like I did before with another home warranty.

2 years ago

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Yuriy Leyzerov MA

Terrible! WE have washing machine that needs to be fixed. They sent one technician that said it is not fixable. They sent another technician who said it can be fixed and sent report. Choice Home misread the report and denied the repair. I called them, they asked to appeal and assigned manager. Manager didn't do anything. I called numerous time finally they requested another report from technician and denied again. Technician reported that suspension leaks and need to be replaced. They assumed that this is not normal tear and wear and come up with another excuse to deny repair. TOTAL SCAM!!!

2 years ago

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Catherine O' Neill Miami, FL

The dishwasher technical who came to fix my dishwasher is excellent - friendly, timely and very professional and experienced in his profession.

2 years ago Edited April 24, 2023

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Lucia Frankfort, KY

They dragged their feet for two weeks on my furnace, then suddenly when I mentioned the attorney general, things speeded up. I was using portable space heaters for 2 weeks so no telling what my electric bill is going to be.

2 years ago

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Bernadine Beaumont, TX

Too many Tele marketers working unprepared. Not trained to give satisfactory solutions on the other hand 50 /50 once a tech comes out some problems solved some not

2 years ago

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Alvin Mitchell Orlando, FL

The service is outstanding. Once a claim is submitted, the work is usually completed within a couple of days, unless a part has to be ordered.

2 years ago

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Carolyn Columbia, MO

The person who came to work on our dishwasher was very knowledge and patient. This is the first time I have ever used a home warranty. Very Good

2 years ago

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Nadine Johnson Tampa, FL

Takes time to schedule inspections based on contractor's schedule, then approval for repairs and then schedule to complete repairs. None of the contractors have been local and no recourse w7hen they do something wrong

2 years ago Edited June 22, 2023

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William Ponte Vedra, FL

the fact that you waste time with a forced buy out after tech sent out , final buy out accepted is at least 45% less than needed to replace range of equal options and removal of old. In addition, forcing me to buy at lowe with gift card that will take 30 more days to get is inconsiderate, unbusiness like and different than competitors. I have 4 children and make 3 meals a day without a stove!!!!!!!! would not recommend choice, and considering canceling my 3 policies. VERY DISSAPPOINTED!!!!!!!!!!! Yes amazing in the worst way

2 years ago

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Alejandro San Antonio, TX

Have been with CHOICE for many years. Always very professional and on time response to my needs. Never have had any problems.

2 years ago

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C W Mobile, AL

Customer Service Rep (Ken?) was very helpful. I wasn't sure if my AC concern was covered. He addressed my questions and filed the claim.

2 years ago

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Lori Doyle Seguin, TX

Where should I start!!? They take forever to schedule an appt, once they find a contractor, they send out a (false) appt time frame that isn’t confirmed with the contractor. So, you sit around waiting for a 6 hour time frame that’s not even scheduled (may even be the wrong day!!). You pay a 75$ fee, even if they can’t fix the problem for whatever reason (too old, broken, not covered…there’s always an excuse). No organization, no follow thru, no attention customer service, etc etc. So, unless you have nothing better to do with your time and money- do NOT use.

2 years ago

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Maria Fort Lauderdale, FL

The assigned technicians for 2 different appliances left repair issues unresolved. The AC repairs were denied because they were “maintenance related. The refrigerator water filter was not fixed after a couple of visits and is still not working.

2 years ago

Choice Home Warranty Reviews