Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

star star star star star

Larry Harrison Macomb, MI

Choice Home Warranty offers many packages and I recommend them to everyone. They are very knowledgeable and can help you choose the appropriate plan for your needs. I have always had a good experience interacting with staff.

4 years ago

star star star star star

Audrey Macfarlane Dallas, TX

I looked up best home warranty services and choice showed up, and I haven't looked back since getting them at all. My home is protected, I love their customer service, and the rates are great. Very impressed.

4 years ago

star star star star star

Connie Plaisance Mobile, AL

The phone experience was great. Tony was very knowledgeable, and very pleasant.I just signed up today, therefore I can not give my opinion of the services yet.It sounds like a really great deal,and the price is in my budget.

4 years ago

star star star star_border star_border

A 1 Mesquite, TX

Not enough phone coverage to reach anyone by phone since the pandemic started in 2020. Everything is website driven. Each order I put in was confirmed for a different day and time with the contractor than what Choice Home Warranty told me. This happened each time I filed a claim. Also, all contractors had a long waiting period before they could come out. I had no choice but to cancel. I wonder if George F is really a customer at all or is he on the commercials just for sales purposes.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

star star star star_border star_border

Lottie Thomas

I contacted Choice Home Warranty because of a leak in my ceiling. The service representative was very helpful in scheduling an air conditioning company to come out. The appointment was scheduled for the upcoming Saturday, but they did not show up, nor did they answer the phone, or call me. Choice was unable to contact them as well. We had to wait until Monday to make contact with the air conditioning company who stated that they were never scheduled to service me the previous Saturday. They were finally scheduled and came out and repaired the problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

star star star star star_border

Ramona Harris Mineola, TX

They get some one out fast but it's an $85.00 service call fee the first time they come for a problem then they fix it or it's replaced. My dryer quit working and it was to old to get parts for it so they replaced it with a new one. They gave me $400.00 to replace it. I recommend them because they have always treated me right.

4 years ago Edited January 10, 2024

star star star star star_border

Sirdriz77 Fairfield, CT

I obtained a quote from Choice Home Warranty when my previous plan was set to expire but it was more expensive than renewing my existing coverage. The basic plan didn’t include the washer/dryer and that was important to me so I decided to stick with my original company.

4 years ago

star star star star star

K Dawson Decatur, GA

Efficient! Online access was great and worked smoothly. Repair service personnel did a great job. Claim went in on a Saturday afternoon and someone was at my home on Monday. Thanks!

4 years ago

star star star star star_border

Amrit Nandrey Brentwood, TN

I bought twice from CHW. Both times they were able to customize the quote for my needs and are very competitive. I have filed claims on both policies and received great service from CHW. Only dislike being that they were not vetting their partners initially and one of them was not skilled at his job. But, CHW made it right by sending another one.

4 years ago Edited January 10, 2024

star star star star star

Kathy Hawkins Checotah, OK

Being a new customer I don't feel like I have a lot to share. However, I called Danny back twice with questions and he was very helpful. I really appreciate his patience with me.

4 years ago

star star star star star

Matthew Kirn Fairfax, VA

I just purchased the warranty so can't really talk to the service yet to be provided, but I did appreciate the assistance of your sales representative Mike L. Not too pushy, and very helpful. So far so good!

5 years ago

star star star_border star_border star_border

Joseph Greer Albuquerque, NM

So far my experience has been mostly negative. We have submitted 3 claims so far, 2 of which were simple leaks, one a shower and the other a toilet. The shower repair too two weeks from date of initial claim to completion. The toilet repair is now in the third week and still has not been completed, not because of difficulty but due to Choice Home Warranty dragging their feet about needing more information from the technician. Diagnosis with pictures were submitted by technician within 2 days of of technician's visit. The toilet problem is not rocket science. The third claim was a refrigerator problem. CHW was not able to get a technician to respond so authorization was given us to find our own, which we did. Job was completed in ten days due to having to order the needed part. However, we have not been provided the procedure to send in the repair invoice so we can be reimbursed. I will reserved final judgement on this process. So far I rate CHW fair to poor.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 16th, 2021

star star star star star_border

Gary Deaton

Choice advertises their plans at $45 to $55 dollars per month but they charge me $89 per month.....

4 months ago

check_circle

Verified Customer

star star star star star_border

Katina

Choice warranty quickly responds is what I like about them!!

8 months ago

check_circle

Verified Customer

star star star star star

Jerry

It is fast and easy to get repair person

8 months ago

check_circle

Verified Customer

star star star star star

Charlotte

They come when they say and do a good job

8 months ago

check_circle

Verified Customer

star star star star star_border

Tara

Getting an assigned technician is long but once it’s done, it’s good

8 months ago

check_circle

Verified Customer

star star star star star

Allan

Membership with them - long term contract

8 months ago

check_circle

Verified Customer

star star star star star_border

Gwendolyn

I like the quick assignment of technicians to address Repairs/Service calls.

8 months ago

check_circle

Verified Customer

star star star star star

Paul

Great company!!! So satisfied for my 2 years with them.

8 months ago

check_circle

Verified Customer

star star star star star

Joe Forrest

Because Choice has never failed to meet my expectations.

8 months ago

check_circle

Verified Customer

star star star star star

Phil and Charlotte McGovern

8 months ago

check_circle

Verified Customer

star star star star star

Shelia

They have reliable companies working on your repairs.

9 months ago

check_circle

Verified Customer

star star star star star

Alvin Tuggle

I have used them for several years and was satisfied

9 months ago

check_circle

Verified Customer

star star star star star

Myrna

Our daughter’s recommendation and previous experience

9 months ago

check_circle

Verified Customer

star star star star star

Joe

easy and complete,little hassle and dependable

9 months ago

check_circle

Verified Customer

star star star star star

Nancy

We had a prompt and efficient repair of our furnace

9 months ago

check_circle

Verified Customer

star star star star star

Teresa

I was told it was a good company to work with.

9 months ago

check_circle

Verified Customer

star star star star star

Belinda

Purchased an older home. Needed extra insurance

9 months ago

check_circle

Verified Customer

star star star star star

Larry Smith

Your service is great and you do a great work

9 months ago

check_circle

Verified Customer

star star star star star

Deloris

Price, click on getting someone out, good customer service

9 months ago

check_circle

Verified Customer

star star star star star

James

Best price when I was looking for a home warranty company.

9 months ago

check_circle

Verified Customer

star star star star star

Audrey

Prices were very reasonable vs my previous warranty company

9 months ago

check_circle

Verified Customer

star star star star star

Don

I am expecting my HVAC system to fail me

9 months ago

check_circle

Verified Customer

star star star star star_border

Rangappa

Response is very good . They need to improve final settlement fast

9 months ago

check_circle

Verified Customer

star star star star star

Salvatore

Great service quick response, Quality work as always!!

9 months ago

check_circle

Verified Customer

star star star star star

John

Prompt response and competent technician

9 months ago

check_circle

Verified Customer

star star star star star_border

Gerald

made appointment in the morning man fixed problem that afternoon.

9 months ago

check_circle

Verified Customer

star star star star star

Melinda

zFast and good service Reliable Polite Inexpensive

9 months ago

check_circle

Verified Customer

star star star star star

Rick

Good response and follow up, couldn't have done any better

9 months ago

check_circle

Verified Customer

star star star star star

John

Easy process, quick response and knowledgeable technician.

9 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kathy

I am helping others by telling everyone not to go with CHW. I made a big mistake especially paying in full up front for the contract.

9 months ago Edited December 9, 2025

check_circle

Verified Customer

star star star star star

Darryl

I heard about great services. Almost in resolving issues.

9 months ago

check_circle

Verified Customer

star star star star star

Joe

Honesty and quick response to problem...

9 months ago

check_circle

Verified Customer

star star star star star

Annette

They cover 99.8% of the things I need covered.

9 months ago

check_circle

Verified Customer

star star star star star

Srinivasa

Super responsive and value for money! Highly recommended

9 months ago

check_circle

Verified Customer

star star star star star

Luther GREEN

I think choice warranty is the best company to have

9 months ago

check_circle

Verified Customer

star star star star star

Wie L and Linda Tjiong

Prompt service. Technician was competent.

9 months ago

check_circle

Verified Customer

star star star star star

David Yankana

Good service and prompt response on service calls

9 months ago

check_circle

Verified Customer

star star star star star

Doreen Meissner

The monthly and trip fees are reasonable.

9 months ago

Choice Home Warranty Reviews