Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Richard Jefferson Hurt, VA

We live in a rural area, CHW seldom is able to find a repair person to fix our issues.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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Gil Cohen Las Vegas, NV

Doesn't cover enough . Had plumbing problems that was told, by plumber, warranty didn't cover.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 4th, 2022

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Verified Customer

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Denise Anderson Glendale Heights, IL

They always answer when called and get back to you with a date and time.

2 years ago

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Jimmy Richey Locust Grove, GA

Choice warranty is very good at getting contractors, but lot exclusive items

2 years ago

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Charles Creekmore Wichita, KS

Choice Home warranty acted in a very quickly and professionally

2 years ago

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Duk West Henrietta, NY

When we need service, they fix it. It has been priceless. They came and fixed my laundry.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 4th, 2022

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Verified Customer

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Stephanie Indianapolis, IN

Everything is great. I used my warranty for my furnace and they came and got on it. I got right through to them when I called.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 4th, 2022

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Verified Customer

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Joann

I thought it would cover more than it does. I assumed the refrigerator was covered and it wasn’t. It wasn’t presented that when I signed up.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 4th, 2022

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Verified Customer

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Corinne

Buying Choice Home Warranty was a mistake. My dryer broke and it has been over a month since I reported the claim and my dryer is still not repaired.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Penny Ainsworth

Service response time and service company

2 years ago

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Verified Customer

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Rosario

I had to put a claim in and I got a response quickly.

2 years ago

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Verified Customer

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Steven Torres

Fast next day service, it worth every penny

2 years ago

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Verified Customer

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Ming Fang

They respond my call quickly and reliable

2 years ago

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Verified Customer

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Roy & Rhenetta Walker

There when I need them. They were great and work with me.

2 years ago

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Verified Customer

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Michael Dickerson

Fast service after washing machine broke, next day .

2 years ago

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Verified Customer

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Nancy Buchanan

Prompt response time and quality repair service

2 years ago

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Verified Customer

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Doyle Boss

Got a hold of technician quickly & he did a great job

2 years ago

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Verified Customer

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Jimmy Wesley Richey Jr

The Home Choice warranty is quick to help

2 years ago

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Barbara Phipps

Win call tham thay send some one .out the next day

2 years ago

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Verified Customer

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Daniel M Baeza

Friendly staff and good customer service

2 years ago

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Verified Customer

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Frank Jackson

Fast service! And right service the first time!

2 years ago

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Verified Customer

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Becky

Rapid response with knowledgeable technicians

2 years ago

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Verified Customer

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Jack Dennis

Decent service every time day or night. Really

2 years ago

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Verified Customer

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Subbarayudu

Technicians prompt , efficient in workmanhip

2 years ago

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Verified Customer

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Julie L McDonald

Excellent at handling our garage door claim.

2 years ago

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Verified Customer

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Jane Robson

They responded quickly and the service provider seemed very knowledgeable

2 years ago

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Robert Farrar

Fast service, qualified repairman. Resolved issue with hot water.

2 years ago

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Verified Customer

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Joseph Johnson

Problems getting repairs done. Bad customer service representatives. Difficulty with contractors at times provided by Choice.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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Devin Rill

One vendor, no call no show. Takes weeks to schedule. One vendor arrived and I had to pay their emergency fee.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Africa Raymond

Went online to submit claim never received a call back. I had to call and start claim

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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John Strickland

My washing machine has been broken sown for 2 weeks and still has not been fixed, help

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 3rd, 2022

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Verified Customer

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Miller

Because they should pay for maintenance to save costly repairs for air conditioning

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 3rd, 2022

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Verified Customer

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Salvatore

We should get service quicker than we have. Its a long wait.

2 years ago

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Kimberly Kotch

They helped me get my microwave fixed and working quickly.

2 years ago

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Verified Customer

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Arnold H. James, PhD.

My request were met timely and professionally.

2 years ago

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Verified Customer

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Felicia Cedeno

Service has always been fast and professional

2 years ago

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Tom Chernaik

Responsive and helpful in solving claims

2 years ago

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Verified Customer

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Kathy Newlon

They did exactly what we needed and we got the help quick

2 years ago

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Verified Customer

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Claudette V Walker

CHW is quick to satisfy all claims and are very efficient

2 years ago

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Verified Customer

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Jo Ann Grant

I an issue they corrected the issue right away

2 years ago

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Luanne Thomas

They fixed my water heater. I would rather have a new water heater, but ok.

2 years ago

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Verified Customer

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V.

it takes months! to schedule a service and after that they find any reason not to cover the repair or replacement. avoid at all costs

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Apr. 13th, 2022

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Verified Customer

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Donna aiken

I have submitted 3 claims and youhave done nothing with them. If I don't get resolution by tmro. I am canceling service

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Nancy C Miller Morrilton, AR

I have spent more money trying to get a claim done and have always been told my claims were not covered.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Nola Gardner Cabot, AR

Still waiting for technician to follow up as he didn't repair my dishwasher the first time.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Irma Pasick Las Vegas, NV

Every time I call to use Choice's service I find that the monthly fee has increased.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Verified Customer

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SaveenE Cumming, GA

Good Customer Service and prompt response on Case when opened

2 years ago

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linda thomas Lithonia, GA

Professional customer service, and professional contractors

2 years ago

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Stephen McCurry Smithville, TX

Easy claim process. one simple call got the ball rolling

2 years ago

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Verified Customer

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Barbara Romero Austin, TX

They are on the ball when I need to claim

2 years ago

Choice Home Warranty Reviews