Choice Home Warranty: Read 48,539 User Reviews From Real Homeowners

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Verified Customer

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Channa Las Vegas, NV

They had people right out to make repairs. Very easy to work with.

4 years ago

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Bridgette Turner Richmond, VA

They refused to honor a claim. They said it was not through failure but I insist the failure caused a power surge

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 5th, 2022

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Verified Customer

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Jimmy Guidry Tomball, TX

Very easy process to file a claim and get a professional to make the repairs.

4 years ago

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peggy hatfield Lake Havasu City, AZ

I have been waiting 3 weeks to get my refrigerator fixed and the still have not approved it to be fixed. The repair people are waiting on them..

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records indicate your claim has been approved to complete the repair. Please contact your technician to schedule your repair appointment at the earliest available time. Thank you for being a valued customer of Choice Home Warranty.

May. 5th, 2022

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Verified Customer

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Art Hughes Jacksonville, FL

I have had two cases and the contractors responded within a day

4 years ago

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Terry D Norman Fredericksburg, VA

The Service was great and personnel was extremally professional.

4 years ago

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Joy Daidola Ormond Beach, FL

They were fast and sent quality people to repair my dryer and bathroom fan...

4 years ago

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Haywood Las Vegas, NV

They were very quick explaining everything and professional

4 years ago

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MARY PICCIN Fort Lauderdale, FL

always come as soon as possible - very open about what is being done

4 years ago

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Larry Dean Lovelett Las Vegas, NV

Fast reliable service friendly and prompt. Very informative

4 years ago

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Patricia Isom Snellville, GA

They are very dependable. The techs are knowledgeable and pleasent.

4 years ago

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Roger Mayes Spring, TX

Response was immediate and usually scheduled for service the next day.

4 years ago

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Timothy Hartwig Oak Grove, MO

Great customer service and my issue was resolved in a timely manner.

4 years ago

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Maria Martin Henderson, NV

Fast service, great customer service and I love the coverage

4 years ago

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Lydia Narro Albuquerque, NM

Provide great contractors, respond quickly to my requests and needs.

4 years ago

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Sharon R Ellis Belton, TX

They have always promptly taken care of any problem I had with my home.

4 years ago

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LINDA HIGGINS Marietta, GA

It was very easy to work with Choice Home Warranty. No hassle

4 years ago

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Marie White Saint Louis, MO

They are prompt in scheduling and keeping their appointments.

4 years ago

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Nichole Jones Midland, TX

Sheri L is quick to help and service techs have always been excellent

4 years ago

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Melissa Spartanburg, SC

Professional Honest knowledgeable. I had a great experience with them.

4 years ago

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Ralph Caughman Nampa, ID

They were very fast getting somebody to come fix the problem.

4 years ago

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JOHN GAZMER Fairfield, OH

Choice Home Warranty team are very friendly to solve our problems.

4 years ago

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Loretta L Christensen Hill City, SD

Easy to work with but still extra costs after the annual fee when I need a repair.

4 years ago

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Matthew Bryan Parker Garland, TX

Most claims are not accepted for some stupid condition in the long contract. Also wont give market value for a replacement appliance, not even close.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Verified Customer

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Anonymous Edmond, OK

Recently used to get the dryer repaired. They are a good honest company.

4 years ago

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Michael G Rock Keystone Heights, FL

great response, professional service, great choice for home warranty protection

4 years ago

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Jackie Napier Independence, KY

I have never turned in a claim that was not taken care of in a timely manner.

4 years ago

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Ronnie Gilbreath Oakland, TN

Because CHW is prompt,I called in today and have an appointment tomorrow.

4 years ago

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Josephine Nurrito Raleigh, NC

Fair price, reputable companies send compitant technicians. No aggravation!

4 years ago

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Barry Wachal Denton, TX

They process claims quickly and contract with great service people

4 years ago

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Yoon D Chang Suwanee, GA

Speedy service was done. I am very happy with that prompt repair.

4 years ago

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ADEM ERTUNA Houston, TX

When I rquested the service it was really easy and fast ...Thank you!

4 years ago

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SHAVONE Rose ARTIST Willingboro, NJ

They was quick and precise.they cleaned up and showed me the work

4 years ago

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ANNA THOMAS Desoto, TX

I was very pleased with service and courtesy with your company.

4 years ago

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Helene Papavasiliou Williamsburg, VA

Tech arrived quickly and repaired quickly, also was very nice.

4 years ago

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Jeremy Thomas Prattville, AL

They are awesome and takes care of their customers in a timely manner

4 years ago

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Tony Russo Youngstown, OH

Easy to communicate with them.Speedy response about service call

4 years ago

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Frank A Pugliese Opp, AL

I have been waiting 3 mo. for someone to repair my stove, but nothing is being done, that's why the low rating.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Victoria Locke Ellenton, FL

Choice Warranty has a great customer service but the that Choice deals with could be better.

4 years ago

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Marta Schmitz Chandler, AZ

I've used them twice and it was easy to schedule an appt. The techs were professional.

4 years ago

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david burney O'fallon, MO

Does not honor their promise to fix or replace. Not been able to fix at three attempts. Still waiting for the replacement.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Verified Customer

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Yvette Phoenix, AZ

I needed to use my warranty for plumbing and they wouldn't cover everything so I'm a little disappointed.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 4th, 2022

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Verified Customer

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Rashonda Columbia, SC

It's a pretty good company. They are able to get to me in a timely manner.

4 years ago

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Teresa Orlando, FL

It is cheap. They were able to get the parts and fix the microwave.

4 years ago

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Joe Bain

It has greatly improved over the last year or so. Much better response from contractors and timing.

4 years ago Edited December 2, 2025

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Verified Customer

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Tom

Very Professional. Very fast at finding the right supplier for my problem.

4 years ago

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Darlene Thompson

When I call no hassle to get the services I need very quickly

4 years ago

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Rita

Friendly, prompt service. Technicians are knowledgeable and helpful.

4 years ago

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Lance wilson

Very quick in response and very easy and friendly to deal with

4 years ago

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Nickia Tyler

Awesome! Great customer service. Quick reply, very professional.

4 years ago

Choice Home Warranty Reviews