Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Carmen

Price for 3 yrs. Technicians are always pleasant.

7 months ago

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Marty

Informative sales personnel explained the product

7 months ago

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Tom

P For assurance in case of a breakdown of my appliances

7 months ago

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Alex

Full replacement value if down appliances is some what low

7 months ago

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Lori

Good question. I will answer at another time

7 months ago

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Ronald

Easy to file a claim and good service completed.

7 months ago

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Thomas

seemed a lot more reasonable that American Home shield

7 months ago

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Richard Hess

Referred by my loan officer really didn’t know much about them

7 months ago

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Danae Steadley

CHW has been good thus far for the claims I’ve put in.

7 months ago

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Albert Edmond

Great service. Quick to respond to claims.

7 months ago

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Linda

They only want to pay for minor stuff not huge expenses to the homeowner

7 months ago

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Jonathan

this warranty policy was bought by home seller.

7 months ago

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Joyce

They offered me a great coverage option.

7 months ago

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Mehdi

The job is not completed, I am waiting for technician to complete the job. It’s been more than 2 weeks

7 months ago

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Lucille

Because they were rated as the Best Warranty Program especially for seniors.

7 months ago

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James

I placed a claim over a week ago for leaking in my plumbing and I still have not heard back from anyone.

7 months ago

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Donna

Canceled my home warranty, wasn't satisfied with the service providers or the service.

7 months ago

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Phil

Good value and easy to schedule work orders.

7 months ago

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Michael

The service from Choice Home Warranty was very good.

7 months ago

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Augustine Eduseinyemitei

Lack of coordination. Because of service in the past

8 months ago

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Gary Cook

Lack of communication after the initial visit

8 months ago

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Tammy Posey

I pay monthly to use my warranty services.

8 months ago

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Sandy Jackson

Not happy with communication with contractors.

8 months ago

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Carol Teplis

We were moving to a new house and were concerned about potential problems.

8 months ago

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Ghana Chapagain

because when plumbers replace one of the part it's still same thing going on. it's need to replace all three parts

8 months ago

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Art Fahy

Prices are reasonable. I have been happy with Choice Home Warranty up until December 16.

8 months ago

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Gabrielle

Overall had the best combination of offerings

8 months ago

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Rick

Amount of check for replacement appliance was insufficient to purchase a new product.

8 months ago

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Paul

looking for a company which may be honest.

8 months ago

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Wesley

This Is Our Home Warranty Insurance Plan

8 months ago

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William

Only had one claim so far, the experience has been more difficult then I assumed it would be

8 months ago

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James

Initial price and of available coverage for home repairs.

8 months ago

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Debby

Little upset had a claim and they went up on monthly cost without notification

8 months ago

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Glenda

Worst company ever people told me not to use but I did NEVER EVER WILL I RECOMMEND I WILL TELL WHY NOT TOO

8 months ago

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Thomas Rawlings

They said I would be receiving a gift card in November from Lowe’s but it hasn’t show up.

8 months ago

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Tommy Ft. Washington, MD

Befor the last snow On Thur, I called in my HEAT. I DIDN'T GET THE NAME OF COMPANY TO DOTHE WORK UNTIL SAT AFTER THE SNOW SO I CALLED THE COMPANY AND THE SAID THAT THEY DO NOT WORK ON SAT BUT IF I PAY A EMERGENCY FEE THAT THEY WOULD COME OUT. I CALLED CHOICE AND THE REFUSE TO PAY THE EMERGENCY FEE, SAID IF I WANTED TO COMPNY TO COME OUT I WOULD HAVE TO PAY IT MYSELF PLUS THE SERVICE CHARGE. SO I DID NOT GET MY HEAT RESTORED UNTIL MONDAY. I HAD TO GO OUT AND PURCHASE TWO HEATERS TO SURVIVE THE COLD. AND THAT WAS REALLY UNFAIR BECAUSE I PAY YOUR COMPANY FOR THIS REASON.

2 years ago

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Diane Giles Los Angeles, CA

Phil M is really good at explaining the process. Gave me a great price that I was confortable with and answered all my questions. I would have no problem giving a referral in the future to my friends.

2 years ago

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Robin Killeen, TX

Never had a repair done but this review is about trying to cancel service. Had them for one year and when the contract was up I called to make sure it would not renew. Was told it would not but then they charged my account and told me they would not refund my money. Had to dispute with my bank to get my money returned. Was very disappointed in their practices.

3 years ago

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linda isbell Atlanta, GA

The fast and efficient way that they work to resolve any warranty issues is fast with detailed instructions regarding the repair work and service providers. Much better and improved

3 years ago

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Lisa Nash Powhatan, VA

Liked having the options to choose longer coverage time with the ability to split the payments vs one lump sum. Very easy to work with and lots of options showing flexibility.

3 years ago

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Jeana Berry Louisville, KY

For the claims that they did cover, I was very satisfied. Sadly the things that were not covered ended up costing me more because each claim requires you pay the service call fee without knowing what work will be approved or not. They also do not have a lot of contractors available in all areas. There is an option to call your own and submit request for reimbursement but that requires to service tech to submit the issue to Choice BEFORE the work. Placing faith in that happening bit me several times!

3 years ago

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Arif Hussain Chandler, AZ

We have been using Choice Home Warranty for over 3 years and there customer service is excellent. We had HVAC system issues and they replaced our 20 year old HVAC system. Also their service fee is low $60

3 years ago

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Rus Burgess Miami, FL

Loved interacting with your rep, Tracie A. She was patient, thorough, knowledgeable, engaging, and personable. Just the right combination when trying to sell something about which I'm suspicions.

3 years ago

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Tara Gillispie Hurricane, WV

I liked Choice Home Waranty for the huge selection of appliances that they offer coverage for and for the flat rate. The customer service was outstanding with their timing of completing projects.

3 years ago

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Aaron Pittsburgh, PA

Robert was very helpful knowledgeable and allowed me all discounts and spent time getting me the best deal I expect the claims personnel will done the same so far I am impressed I had a poor experience with cinch

4 years ago

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Noa Ranoa Vista, CA

1- easy signup. 2- others that I speak with said go with these guys. 3- everything i wanted covered, IS COVERED! There are multiple plans, i went basic with CHOICE. I'm covered. 5 stars!

4 years ago

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Maria Cahill Anderson, SC

It's been a year since we used Choice Home Warranty for our appliances repair service. I must say that their system or customer help desk needs improvement with customer satisfaction. So far I am not happy because the first call was made for the dishwasher repair. The technician, Sears Appliances fixed the issue but caused the garbage disposal to produce noise when the DW was hooked up to it. Followed up with them but the technician said he could not remember what he did. Second call, was for a need for a plumber due to water leak spots I have seen on my dining room ceiling. Schedule was set but the plumber didn't show up. Followed up with customer service and assured me it won't happen again and will touch base with me once a schedule is set with a new plumber. That was two weeks ago and I haven't heard from them. I got too busy and totally forgot about it , too. I guess, we'll have to start looking for another company.

4 years ago

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Warren Grover Seattle, WA

We had them for several years, they were not easy to work with--hard to contact and they were not accessible when needed. We did use their services several times and happy we had them for that--but I would not recommend them; the value for what you get is not there.

4 years ago

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Donald Rodgers GA

Bad service. They sent a technician out to unstop a toilet and the guy said I needed to give him 99 dollars and I did and the company said that to unstop the toilet was not covered and in another occasion they sent someone out to fix the ice maker on my fridge and the guy came out and ordered a part and never showed back up to install it. After the contract was up I canceled the service and they call or email once a month to get us to renew but we don’t respond

4 years ago

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Jeff Rayno Savannah, GA

I had two items go bad, and they were very responsive to get a tech to my home to assess the situation and recommend a course of action. In both cases, my problems were solved.

4 years ago

Choice Home Warranty Reviews