Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Peggy Morales Phoenix, AZ

I paid for 4 years upfront. I've had 3 claims in year 2 of contract. They denied everyone of them. Hot water heater, pool pump , pool filter system. They told me when I took it out that everything for pool was covered except pool light. I have inground. For the 3 claims I paid the service charge and ended up paying over $1800 for claims they should of approved. I live in arizona and choice home warranty is terrible. They lie and don't cover what they say they do. Buyer beware for sure.

2 years ago Edited January 10, 2024

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Foyil Harris Buckeye, AZ

I appreciated the repair made and the tech that did the work. I was unhappy with the length of time that elapsed B4 the repairman had been sent for the repair

2 years ago

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Verified Customer

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Mary Reno, NV

I likedthe technician who came to my house,he fixed my furnace and my kitchen faucet.He was polite,helpful, and patient.

2 years ago

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Donna Palm City, FL

Dryer still making loud noises. Hubby thinks may be rollers that dryer tub is on. Installed new motor, but didn’t fix problem. Will have to complete repair sooner or later…

2 years ago

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Proud Veteran Rockwall, TX

No haggling. Commitment to plan. Worked through several repair technicians to get the frig problem identified, then made a decision.

2 years ago Edited May 17, 2023

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Flak U Washington, DC

Naveed was very professional, patient, and informative. He was able to answer all of our questions and made some excellent recommendations.

2 years ago

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Verified Customer

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Christy Mangels Seattle, WA

Choice Home Warranty couldn’t find a technician for any of my problems that I had, so I used their reimbursement program. I was told by the technicians that I hired that the work they were doing was normal wear and tear. When I turned everything in to CHW, they informed me it wasn’t normal wear and tear, and wouldn’t pay any part of my reimbursements. I was furious as they tried to pay me a tiny fraction to keep me as a customer. I hope they treat future customers better than the way I was treated.

2 years ago

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Tanya Tchemi Brunswick, MD

I like having choice home warranty. With them I know I will be taken care of if anything happens without breaking the bank.

2 years ago

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Tom Talley

Just had my kitchen faucet replaced. I had a very nice upgraded Delta faucet. I was only given a $70 Amt . That was NOT enough to pay for an equivalent replacement.,your allowances should be based on what is installed.

2 years ago

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Verified Customer

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Rod Scottsdale, AZ

I had the inspection on my pool heater performed on Feb. 24. It is now April 13th and I have NO official feedback from Choice Home Warranty on coverage of the failed heater. I have called the contractor and have learned that it's replacement is covered but…..again…..nothing has been officially offered by Choice H W.

2 years ago

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Cynthia Leppell Peoria, AZ

The Tech was on time and informed me of his arrival time. He explained and showed me the problem. I would recommend him.

2 years ago

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vicki myers Seymour, TN

Above and Beyond Plumbing is great. Great pride in their work. Keep you posted on arrival. Just a pleasure to work with.

2 years ago

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Kathy Ebner Washington, DC

I liked the convenience and knowledge that it is in place when I have an unexpected problem. I do not like the time involved in waiting for a decision on coverage or not

2 years ago

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Verified Customer

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theresa marvin Crosby, TX

I have had a policy fir several years now and always have prompt service attention and great service results. Always a good experience.

2 years ago

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Tineisa Roach Brandon, FL

I always get a quick response to my claims. Scheduling is prompt and the technicians who show up to do the work always are professional and polite!

2 years ago

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E Monte (Emonte) Houston, TX

Everything from direct communication to the approval process could be better. Instead of saying what is covered, maybe put what is not covered so people don't spend the $75 fee for a contractor to go out and not be able to use it towards the total quote.

2 years ago

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Verified Customer

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Calvin Sulphur, LA

We have been without our ref/freezer for over 3 weeks now and this is our first claim. We are in our 80's and a total inconvenience and very unhappy. The tech has been troubleshooting the outage and replaced 2 parts and awaits a third from the factory. Over three weeks without this appliance is a real problem no matter the customers age.

2 years ago

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Mike Rosenstein Bensalem, PA

Andre from Appliance Brothers was on time, polite, professional, and knew his job; unlike other companies we have used in the past. Highly recommend

2 years ago

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KAMAL AHUJA Elk Grove, CA

Expeditiously handled my claim service call, and follow up repair/replacement of appliance. It's been a pleasure doing business with this firm.

2 years ago

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Eula Dawson Greenville, SC

The technician was pleasant and timely and checked the fuses boxes and suggested duke power check the outside clamps. That was done but the problem still isn’t solved lights are still flickering.

2 years ago

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Verified Customer

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Charlie

I've had mixed experiences with the service. Initially, everything was new, so I didn't need much help. However, when issues arose with the central air and refrigerator, the service was frustrating. The technician seemed unsure, and I felt misled about coverage. While my recent dryer experience was positive, overall, I’m left dissatisfied.

2 years ago Edited January 10, 2024

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Frank Richmond, TX

Easy to contact and get the needed service quickly. They are fair with problems that may arise, and the customer service is excellent.

2 years ago

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Verified Customer

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Rose Enid, OK

The process worked just as described. User friendly on line access to order a service call. Timely response and problems solved.

2 years ago

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Verified Customer

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Faalogoifo Las Vegas, NV

Quick responses to my claims. Also, the companies that has been assigned to our requests are very professional and amazing.

2 years ago

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Verified Customer

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Sally Beaufort, SC

I have two service calls in now . One has been over a month . The second one was a no show by the tech and no way to contact them by text or phone . Their mail box was full and they didn’t respond to text messages either . Neither company was near me by at least 1 hour . We have plenty of well respected techs in Beaufort which refuse to work with Choice H W . I have been promised a copy of my written contract for several years and they refuse .

2 years ago

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Verified Customer

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Julie

They called me to discuss renewal and it just so happened I had an open claim at the time that had been marked completed when in fact it had not. When I brought up my issues with my claim he just kept trying to upsell me a new contract. Never once did he offer to transfer me to someone in claims to see what they could do. When I said, so you don’t care that I’m having issues, his response was “well what do you want me to do? I just work in renewal. “

2 years ago

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Gail Knoxville, TN

Did have quite ordeal dealing with Choice when our HVAC went out. Had to pay for the installation but did save money. Now in our 4th year and overall been pleased

2 years ago

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Christopher Lake Forest, CA

I am completely upset with CHW's lack of urgency in getting the slab leak in my kitchen repaired. I have made numerous calls to Customer Service with no meaningful results. This is the worst support I've ever received from a home warranty company. I remain intensely frustrated, because I am unable to "crack the code'"to get the kind of service that I am paying $600.00 a year for!

2 years ago

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Dani Kurtz

Why can’t you just be up front with your Pricing and discount capabilities! I don’t appreciated being quoted an amount then suddenly offered a lesser amount. If i bought a 6 year then suddenly there was a 3.5 year amount!). I felt pressured to make a fast decision and Alberto M put the original amount $700 through to be processed (yes I checked my credit card.) I will dispute it. I really wanted to go with you guys but you make it hard to like you with this hard sell technique. Just be up front and honest about your pricing at the beginning of the transaction.

2 years ago

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DeanAileen Vietri

Excellent customer service and the technician was great. He diagnosed our garbage disposal and replaced it in less than 30 minutes!

2 years ago

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Verified Customer

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Marilyn

The initial company that addressed the problem may not be the follow-up company. So there is another service charge fee.

2 years ago

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Verified Customer

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James Bradenton, FL

Quick response to issues that needed immediate attention here in Florida such as air conditioning and electrical problems.

2 years ago

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James/ Hendersonville, TN

They are lier they wouldn’t believe 4 different plumbers that my hot water tank went out We was without hot water for 21 days’ We had to pay someone to put one in. Not fair, I have sent you our bill I expect refund. They also wouldn’t fix my dishwasher The plumber they sent lied to me and them. He cut a hose and didn’t replace it We had too 320 .00 dollars for that $1440. For tank 1760 total You are a rip off I am go to BBB Consumer affiliate And a lawyer. If I have too. I have talk people into buying your brand now I am telling them to get rid of you

2 years ago

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Verified Customer

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Monika Haver

For 4 weeks I had no hot water because Choice didn’t want to pay and didn’t believe the plumbers, it was a nightmare for me. I had 4 heart surgeries and I’m not supposed to upset myself, I could have had a heart attack and all their employees were lying all the time. That’s not what you teach your employees they should be honest. We’re so they get the reviews to be the best warranty company? Paid people from China? I just wonder.

2 years ago

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Brian Bowen Converse, TX

Worst experience ever. The company does whatever it needs to and makes sure you do not get your claim paid. So bad that when I proved each time that what they were saying was false they came up with another excuse. Wasted so much money on them. They try and justify what they do but are so wrapped up in their "policies" that the consumer continues to get screwed.

2 years ago

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Kathy Doby Beaufort, SC

Claim disposal went on for app 4 weeks. Tech got 60.00 serv and never fixed the disposal He even took my disposal with him I couldn’t find anyone to do your pre-approval process locally. Cost me 445.00 nit reimbursed Open case dishwasher after 12 days and no tech found by your company to come out. Today I called and told find someone get them Pre approval and if approved I get my pop money back Again I’m having trouble finding a person to check out my dishwasher.. no success tiday 4/19/23

2 years ago

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S 1 VA

The technician who came by my home today was extremely polite, professional, and thorough. I would keep him on your list of preferred vendors!!

2 years ago

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gayla johnson Chicago, IL

The technicians were professional, knowledgeable, and friendly. I appreciate that they took the time to answer all of my questions

2 years ago

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Ed Kamel Orlando, FL

Tom M went above and beyond by explaining all the details about the company and its policy, great work! Glad to join Choice Home Warranty

2 years ago

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Theresa Charest Attleboro, MA

I like the peace of mind that comes with having this coverage, however, I do not like the battle I have to wage to get something covered. I find that CHW is always looking for ways to get out of paid claims.

2 years ago

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Deborah Dutton

I put in a claim, and was called that day by a plumber. He did a great job and rectified the problem. Very pleased with the prompt response

2 years ago

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Norman Weiler

I have a leak in my Bath tub drain. Choice is refusing to cover the repair because they have to switch from Cast iron to PVC. They call it a modification. So in essence.... the contract says they fix drain leaks but they are refusing to do this. I thought maybe this was an honest company but once again they proved me wrong. I will not be renewing my contract next month.

2 years ago Edited May 16, 2025

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Thomas O'Connell Seattle, WA

I am a service provider in Great Falls MT and surrounding . I do Repairs on Plumbing Heating and Cooling systems.. I would advise you to take your business else ware. They do not pay there vendors. I have had to collect from the home owners. File liens on there property and take to small claims court. Do not sign a policy with Choice Home Warranty, FYI They are also Home warranty of America

2 years ago

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S.C.Hobson New Windsor, NY

I have been a customer for about 2yrs. The 1st year Choice and I were a pretty good fit, now not so much. I've had a few occasions to call and place a trouble call and lately the service received has been HORRIBLE!!!! More than a week with no service provider responding. Reimbursement option and no1 from choice responding to approve or deny service while service provider is waiting. Then reimbursement being denied, the service from Choice is really bad and getting worse. I paid for 3yrs and I'm ready to cancel and request a refund. I really want nothing more to do with this company.

2 years ago

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Yang Yang Duluth, GA

Matthew is an asset to Choice Home Warranty, he was very patient and showed lot of attention to my questions. He was a good listener.

2 years ago

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Nick Pasternak

Excellent service. Garbage disposal went out on Tuesday. The technician came out on Wednesday and replaced it. I am pleased with the results.

2 years ago

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Adriana Sterling, VA

The fact that I had a very bad experience with a plumber vemdor and took me hours to resolve us bad in itself . What is worth is that I call ads in on Friday fir a plumber and I was assigned the same vendor I had a problem with . After I stated very clear that that I didn’t want to do business with this vendor ever again . I can be on the phone give hours again . The vendor gave me an Appoiments a week out . I can not wait until this contract is over . Maybe I will have to canceled if this plumber gave me any more grief . Will see

2 years ago

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Debra Marsala Frankfort, IL

The company should’ve told me that a 30 gallon tank was going to take between two and three weeks five weeks. Sorry I meant five weeks to for me to get hot water until the repair man came and said the reason why it was taking so long is because it was a 30 gallon tank and they’re on back order when I called you guys you should’ve told me that you have a 30 gallon tank, we could put a 40 gallon taken right away so the repair man was fantastic. He helped me so much and if it wasn’t for him I’d still be waiting for a water heater. Thank you.

2 years ago

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Marchelle Garibaldi New Orleans, LA

K & K Plumbing was very professional and very knowledgeable! I would recommend their services to anyone requesting a plumber!

2 years ago

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Beverlee Magill Statham, GA

I have had very good experience with Choice Home Warranty Associates and with the technicians that have come to repair my problems.

2 years ago Edited January 10, 2024

Choice Home Warranty Reviews