Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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John H. Dittmer, VI Woodbridge, VA

They got it first the first time with the repair.

2 years ago

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Verified Customer

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gayle boone Dayton, TX

They were fast to respond and took care of the issue

2 years ago

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Virginia Moraitis Houston, TX

Timely appt everyone was very professional

2 years ago

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John Dahl Ridge, NY

Very efficient and professional from Sears.

2 years ago

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Edna Las Vegas, NV

May 13,2022 It has fast and efficient service. Thank you.

2 years ago

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Leslie Williams Indianapolis, IN

My first experience with the plumber was a good one

2 years ago

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Roy Edward Merrell Danielsville, GA

Prompt customer service oriented service

2 years ago

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Pamela S Hayes Clover, SC

Responsive, on time and they fixed my refrigerator

2 years ago

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Sherry McAllister District Heights, MD

Responsiveness, licensed contractors who know their work.

2 years ago

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Jerry D Billington Princeton, TX

Have had rapid response and make it easy to file a claim.

2 years ago

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Shi zhang Villa Park, IL

It is a good home warranty company. Fast service time.

2 years ago

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Marie Lebron Lawton, OK

It was so easy to do a claim and pretty quick.

2 years ago

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Judith K Halliburton Sierra Vista, AZ

always responds quickly and sends well qualified workers

2 years ago

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Karen Thomas Gretna, LA

Always responds quickly. Good product for the price

2 years ago

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Connie Warner Plainfield, IL

Excellent customer service top quality repair people

2 years ago

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Arleen Gargano Mooresville, NC

Excellent Service, Tech was very informative and courteous!

2 years ago

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Moses Hackett Greenwood, SC

Try repair your products best fix there business to save money.

2 years ago

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Tom Lawson Mesa, AZ

The response time was good, and my ac was repaired by replacing a solenoid

2 years ago

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Richard pepin Riverview, FL

it took 3 times to fix my washer they replace everything from the board to the shocks

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Verified Customer

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John Sides Odenville, AL

Terrible customer service. Almost impossible to reach a rep on the phone, supervisors will not return requests to call customers. Reps told untruths

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Marsha Bolden Dallas, TX

The last time I called I did not receive service and when I called customer service, nothing was done. And my sink still leaks.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Sheryl Bunn Nixa, MO

Excellent service. Your people in our area were timely

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

May. 19th, 2022

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Verified Customer

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Richard Greenberg Lake Zurich, IL

Waited over 2 weeks to give permission to fix furnace, put me off and lied repeatedly until I threatened to cancel contract. Total nightmare !!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Marian Plant City, FL

The technician was prompt and did the repair well

2 years ago

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Barbara A Cornelius Jacksonville, FL

I have speedy response and good choices of vendors

2 years ago

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Isabell Chong Vacaville, CA

Very prompt not like other warranty companies

2 years ago

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Rosemerri Gann Bakersfield, CA

Had 2 claims on 2 policies and all was taken care of

2 years ago

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jose francisco Bethesda, MD

BECAUSE OF GOOD SERVICE and good customers service

2 years ago

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Jose Azcui Aurora, CO

Excellent timing and knowledgeable contractors

2 years ago

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Dan cohen Peoria, IL

Respond quickly and have reliable providers

2 years ago

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Valerie Green Lithonia, GA

They have answered the calls expeditiously

2 years ago

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Larry Barnes Dayton, NV

They usually show up when they say they will

2 years ago

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Ann givens Seagoville, TX

They are on time and they are professionals

2 years ago

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Thomas Fayetteville, GA

Quick turnaround with reply to your concerns

2 years ago Edited January 10, 2024

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Verified Customer

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Floyd Debat Manassas, VA

They gave answer in a very timely manner.

2 years ago

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Robert Allen Atlanta, GA

Very fast and professional.....job was done really quickly

2 years ago

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Alvin Eaton Greensboro, NC

Fixed my problem within one day. Quick service.

2 years ago

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Eric Mckey Fishers, IN

Outstanding warranty and the price is wonderful

2 years ago

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Annette Rockymore Snellville, GA

Great service The service people were fast and on time.

2 years ago

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Gay Boehm Colleyville, TX

I filed my first claim and the process was fast and easy

2 years ago

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Josephine J Musmanno Las Vegas, NV

Efficient and you always send good people/companies

2 years ago

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Barry Miles Falls Church, VA

Good technicians. Get the problem fixed

2 years ago

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John Hills Barrington, IL

Easy to work with and great value! Let's do biz again!

2 years ago

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Victor Martinez

The claims process was easy to navigate and submit.

2 years ago Edited January 10, 2024

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Whitley Chicago, IL

The person that came out to fix the heat replace the part that was broken.

2 years ago

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Gaby

customer service seems unorganized at times

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Verified Customer

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K. Owens Norfolk, VA

Service man was prompt, courteous and, most important, fixed the problem!

2 years ago

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Neal Richmond, TX

The amount offered for system replacement was almost 1/3rd of the price I'll have to pay for getting a new system.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 12th, 2022

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Verified Customer

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Pablo Lerma Thornton, CO

Replacement process does not make any sense. I did not expect 100% Replacement either but the amount I was offer doesn't make any sense. ..

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 12th, 2022

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Verified Customer

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Jamal Alomari Orland Park, IL

Reliable and good costumer service always ontime

2 years ago

Choice Home Warranty Reviews